Heathland House

405 Wimborne Road East, Ferndown BH22 9LZ
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10 35 Reviews
  • Heathland House, Ferndown
Heathland House is a brand-new luxury care home located in Ferndown, Dorset that is now open and welcoming residents. It is part of the Cinnamon Luxury Care group, a trusted and award-winning provider that is dedicated to great design and outstanding care..

The home will offer first-class residential care in luxury surroundings. There are 59 large en-suite bedrooms and 7 luxury one-bedroom care suites which include an en-suite bedroom, lounge and kitchenette. The care suites are ideal for couples or those who prefer additional space and greater independence. The ground floor rooms have access to their own patio areas whilst on the first and second floors there are large balconies off the communal areas. The home will provide residential and respite care along with a dedicated community for those living with dementia.

Residents will be empowered to live independently, with a social and active lifestyle as they choose. As well as joining in with a busy activities programme, residents can relax in one of the luxury lounges, host family and friends in a private dining room, perfect for those special celebrations, be pampered in the on-site salon, or socialise in the café bar or cinema. A sumptuous and varied menu is prepared by the Heathland House chefs daily with special dietary requirements easily accommodated.   

Stays can range from short-term respite or convalescence care to long-term residence.

Cinnamon Luxury Care group has been awarded one of the Top 20 Mid-Size Care Home Groups by carehome.co.uk for four years in a row; 2018, 2019, 2020 and 2021.

Heathland House have an experienced management team who are supported by the central Cinnamon support team, providing regular training and ongoing personal development to all team members. The home uses the latest electronic care plans with carers able to update records instantly via the Person Centred Software handsets.
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Care Provided by Heathland House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 73 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1675 – £1775
  • Self-Funded Residential Dementia Care: £1725 – £1825
  • RESPITE Self-Funded Residential Care: £1875 – £1975
  • RESPITE Self-Funded Residential Dementia Care: £1925 – £2025

Please call for up to date availability and for any seasonal promotions that may be available. Please note that fees are subject to availability and assessments.

These prices are only a guideline, please contact Heathland House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Nadia Greenmaidan (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)
  • Couples/Companion Rooms with Ensuite Wet Room (7)

Visiting

  • Take a personalised tour of the show suite by appointment - Call today. Can't visit yet, see the video tour.

Parking

  • Visitor and resident parking available on site. Electric vehicle charging facility

Heathland House Reviews (35)

10

Heathland House has a Review Score of 10 (9.958) out of 10, based on 26 reviews in the last 2 years.
Over all time Heathland House has 35 reviews.

Overall Experience
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Reviewer Connection to Heathland House
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Total of 35, showing 21-35
Review from K C (Son of Resident) published on 5 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother visited the home on a respite basis after an operation on her hip. The staff were very helpful and obliging from day one. The management ensured everything ran smoothly from start to finish, ensuring everything was up and running for my mother's arrival. She really enjoyed her stay here and
the carers and staff made her welcome and saw to her needs every day. On leaving, the management again stepped up to the mark to ensure everything went smoothly. Top-notch care.
Reply from Debbie Holmes, Home Admissions Advisor at Heathland House

Thank you so much for taking the time to review and for your kind words and praise, which always means a lot to the team. kind regards from all at Heathland House.

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Review from H M (Daughter of Resident) published on 28 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum came to Heathland House after her ability to live alone diminished. Thanks to all the staff here she has settled really well and feels safe and cared for. My niece visited today and said she hasn't seen her nana look so happy for a long time. Thanks to all the amazing staff.
Reply from Debbie Holmes, Home Admissions Advisor at Heathland House

Thank you so much for your review. We are so delighted to hear when families see a positive change in their loved one's wellbeing. We will make sure the team receive your kind words. Again thank you from the entire team at Heathland House.

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Review from B P (Respite Resident) published on 12 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was made very welcome. I had a lovely room. There have been very kind and caring staff who looked after me. Everything I needed was there for me and the food was excellent. Just the right sort of portions for a person who has been ill. The activities were exceptional and I thoroughly enjoyed them.
All that I needed was to push the button and someone will come to see me and I think this is excellent. You gave me a very wonderful 90th birthday and I felt like a queen. I shall miss you all terribly.
Reply from Debbie Holmes, Home Admissions Advisor at Heathland House

It was so lovely to see you again, and I do hope to see you very soon at one of our events or activities. With our warmest wishes from all of us at Heathland House.

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Review from Pam B (Wife of Resident) published on 12 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Accepting I can no longer look after my husband and trusting strangers to do it for me is the hardest thing I’ve ever done. From the initial visit, the staff at Heathland House have been kind and supportive to us both. They listen and reassure or react to worries and also share the good times when I’m
not there. The relief to know he is safe and well cared for in lovely, spacious surroundings, with excellent food and such friendly, caring staff (who aren’t strangers anymore) is huge. We can go out as we please, spend quiet time together, join in activities, or chat in a lounge with other residents/family we have got to know. Heathland House is now a second home that welcomes our wider family and friends too, who without fail are also impressed by the staff and the surroundings. I’m so pleased to have chosen it.
Reply from Debbie Holmes, Home Admissions Advisor at Heathland House

Thank you so very much for your kind review. We love the fact that Heathland House is a second home! It is always a pleasure to see you and your family and grateful to you for leading the way for other families too!

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Review from Cindy L (Daughter of Resident) published on 25 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise Heathland House enough. My mum's quality of life has improved immeasurably since she moved in during November 2023 and so has ours. Previously, we were constantly worried about her health and safety and her loneliness, as well as trying to care for her ourselves. She is now wonderfully
cared for in beautiful surroundings by staff that are more like family to her. Every single staff member is caring, interested and thoughtful to her and I feel she is living her best life there. Her family and friends are warmly welcomed into the home at any time too, either for coffee, lunch or to join in the activities. The relief for me and my sisters is huge. I am so happy we chose Heathland House.
Reply from Debbie Holmes, Home Admissions Advisor at Heathland House

Thank you so much for your kind words. We will make sure to let our team members have your feedback. Kind regards Debbie on behalf of Heathland House Team.

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Review from Raymond H (Husband of Resident) published on 28 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's an excellent home, with lovely surroundings and well-maintained. The staff are very friendly and helpful. I was a little disappointed that it took two weeks for a physio to see my wife.
Reply from Debbie Holmes, Home Admissions Advisor at Heathland House

Thank you so much for taking the time to send us a review; it's great to hear that your wife did so well with the physiotherapists getting her up and walking. It will be lovely to see you both again soon. With our warmest wishes from all at the Heathland House team.

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Review from Rowena W (Daughter of Resident) published on 25 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always friendly, helpful and professional. The facilities are excellent and well-appointed. Care is excellent. Sometimes the food is a little exotic for my dad and perhaps a traditional choice for the main course would help. The quality of food is good and residents get food little and often.
Reply from Debbie Holmes, Home Admissions Advisor at Heathland House

Thank you for reviewing Heathland House, we really are grateful for your feedback and will definitely make sure that the team knows just how much they are appreciated. Warm wishes from the entire team.

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Review from A B (Son of Resident) published on 20 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always clean and tidy, friendly staff and management willing to help in any way. Care is first class, the food is excellent, altogether a very pleasant place to be.
Reply from Debbie Holmes, Home Admissions Advisor at Heathland House

Thank you so much for taking the time to review Heathland House! We will let our team know, it is always so good to hear from our residents and families. Warm wishes Heathland House team.

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Review from Beverley S (Daughter of Resident) published on 18 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Such an amazing welcome to us all on the arrival of our mother to Heathland. A lovely room awaited with everything she could have needed. The staff have all been so friendly and caring, we feel we have known them forever already!
Super food on offer with plenty of choice every meal with snacks a plenty
when we visit too!
Activities arranged everyday for all to join in even a pony visit! Decor and communal areas are very impressive. Most of all we especially feel happy Mum is in safe hands.
Reply from Debbie Holmes, Home Admissions Advisor at Heathland House

We are delighted to hear, thank you so much for taking the time to review Heathland House and the team. We love to have feedback. Kind regards from the team.

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Review from Annabel R (Daughter of Resident) published on 13 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everything was done to ensure my mum had an extremely pleasurable respite stay at Heathland House. I was always made very welcome by all the staff and I always went home knowing Mum was in very good care. The staff are outstanding! Caring, chatty, helpful, friendly, and fun. I hope I can go somewhere
as fabulous as this when I get older!
Reply from Debbie Holmes, Home Admissions Advisor at Heathland House

Thank you so much for sending us your review. Really rewarding to hear your feedback about our team! We will pass this to everyone to know, thank you again. Heathland House team

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Review from P W (Husband of Resident) published on 11 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having engaged with all members of staff (management, care, and reception) I find the home to be of a very well-run care home. The home has a good variety of activities to encourage and entertain the residents.
The food, whilst not totally to my wife's taste, is very good and well-prepared - particularly
the cakes.
Reply from Debbie Holmes, Home Admissions Advisor at Heathland House

Thank you so much for taking the time to tell us your thoughts, lovely to hear. We will share with the team too!

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Review from Babs P (Daughter of Resident) published on 5 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you for looking after my mum so incredibly well, we knew the time had come for her to move into a care home and were very worried she wouldn't take kindly to leaving her home but you have an excellent team of carers and staff at your lovely home which has made her feel very happy to settle there.
We cannot fault anything about this home, my mum is enjoying life again, making new friends, doing new activities, enjoying good food in a great dining area with others around. This is a fantastic home, it's like being in a luxury hotel with amazing care and support.
Reply from Debbie Holmes, Home Admissions Advisor at Heathland House

Thank you so much! We are always delighted to hear from family and friends, it is such a boost for the team to hear they are making a difference to the lives of those living and visiting Heathland House. With warm wishes from the Heathland House team

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Review from Kay B (Friend of Resident) published on 5 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff are friendly and caring. They always have time to chat to residents and visitors. The resident's rooms are large and kept clean.
There are a lot of activities each week and they are changed regularly.
Reply from Debbie Holmes, Home Admissions Advisor at Heathland House

Thank you so much for taking the time to leave a review for us, we are always thrilled to hear from families and friends.
Kind regards from all the team at Heathland House.

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Review from M L (Resident) published on 10 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience was one of complete care and friendliness whilst here. Food good.
Reply from Debbie Holmes, Home Admissions Advisor at Heathland House

Thank you so much, it is always lovely to have a resident review, I'm sure the team will be thrilled to hear this from you!

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Review from Lindsay G (Daughter of Resident) published on 12 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum decided that she wasn't coping well on her own and felt isolated with few visitors apart from me and a couple of other stalwarts. Having looked around Heathland House just after it opened I thought mum would be happy there, it looks and feels like a 5-star hotel when you walk in and gives you
a 'warm hug'. Cost-wise it's very comparable to most other care homes but has so much more to offer such as a dedicated private dining room for parties and other gatherings (booked this for my mum's 95th birthday later this year), fully equipped cinema, lovely lounges, welcoming and open reception area with
coffee bar, hairdressing salon, fabulous spa bathroom which my mum loves to use, and a restaurant worthy of a top class hotel with excellent menus which change each day. There are also activities which all residents can join in, my mum likes to trot along in the afternoon to find out what's going on. Without exception, the staff are lovely and very caring. My mum is happy there.
Reply from Debbie Holmes, Home Admissions Advisor at Heathland House

Thank you so much for taking the time to give us such a lovely review. We are truly thrilled to have feedback and so glad that your Mum is happy at Heathland House.

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Current Review Score: 10.0 (9.958)

Overview of Review Score

The Review Score of 10 (9.958) out of 10 for Heathland House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.958 for Heathland House is calculated as follows: ( (300 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 312 Ratings = 4.958
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Heathland House is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (7)

Nadia

Nadia Greenmaidan

Job Title: General Manager Joined: 2023

Having joined Cinnamon Care Collection in December 2023, I am very proud to be part of the group and look forward to meeting you. I believe every individual is entitled to excellent care and support, my aim is to ensure that all residents at Heathland House receive this.


A little background about me; after studying for a BSc in Psychology, I completed an MSc in Conservation Biology. I then began my journey in the care sector as a Support Worker. I thoroughly enjoyed this and have now been a Care Manager for 10 years. I have managed specialist Autism services in the past, as well as elderly care homes.


I also hold a level 5 Diploma in Leadership for Health and Social Care and enjoy the learning my role extends to me every day.

Mary

Mary Stepin

Job Title: Deputy Manager Joined: 2022

What I Do:
My name is Mary Stepin, I am the Deputy Manager at Heathland House. I started working at Heathland House in December 2022. I work very closely with the General Manager to ensure that Residents, their family members and our staff team are supported and that the service we provide is designed and delivered around the needs and wishes of the residents.


My Experience:
My career in Social Care started in 1984, as a Care Assistant in a residential home run by Dorset Council, transferring to the Borough of Poole with the implementation of the three Local Authorities- working in both Residential and Day service Provisions. I then moved to Germany in 1996 where I worked in the Army Medical Centre before returning home and joining a local Housing Association as the Registered Manager developing their Supported Living, Domiciliary Care and Extra Care services in the community.


About Me:
I am married with 5 children and 4 grandchildren. My passion is and always has been football, playing with my friends at the local rec and with the boys at school (girls weren’t allowed to play officially in those days). I managed several children’s teams when I lived in Germany, but now I watch the game from the terraces, I am a season ticket holder with AFC Bournemouth. I also enjoy spending time with my family and going to music concerts.

Sarah

Sarah Gibson-Clarke

Job Title: Deputy Manager

I am a Deputy Manager in the home. I have oversight on the care floors including admissions, discharges, monitoring care plans, medications and completing audits for care elements of the service. I supervise and support the care team to provide the highest standards of care for our residents.


My Experience
I have been working in care for 18 years, starting with supporting children in schools with autism. I supported adults with disabilities living in the community before moving into residential care. I have previously worked in a nursing home, dementia home and I have worked as Deputy Manager in a large mixed dementia and residential home for another care provider for 2 years.


About Me
I am an animal lover and have a large herd of guinea pigs, a small group of chickens and have 2 family dogs. I enjoy crafts including sewing, knitting, floristry, candle making and decoupage. I get great pleasure from spending time with my family and socialising with friends.

Deborah

Deborah Holmes

Job Title: Home Admissons Advisor Joined: 2023

I would love to welcome you for a visit at Heathland House, as part of my role is to help people find the right care and support in their later years and to help you through what can be a hard task, especially if you have not been in the position of caring for a loved one before or you do not know what support or help is available.


Having supported two of my own family members to find the right care for them in previous years and been involved in older persons' housing for longer than I would like to mention, it would be a privilege to assist you in your search.


My past experience has also been within an estate agency as well as residential care, which gives me the insight to signpost you to advice and support.


Living close to Heathland House in the New Forest, I am able to enjoy all that this beautiful location has to offer and am ably placed to share my knowledge with you.

Sharon

Sharon Drake

Job Title: Business Administrator Joined: 2024

I’m responsible for the Financial and HR aspects of the home as well as managing and supporting the Administration Assistants.


My experience: I have over 30 years of experience in Finance and Administration, within a variety of Industries. I enjoy putting that knowledge and experience to use daily. I love working at Heathland House and being a part of everyone’s story.


About me: I was born and raised in Hampshire, I am married, and have two wonderful children and two mischievous Standard Schnauzers. If I’m not out with the dogs, my spare time is spent reading Sci-fi books or attempting to control my garden.

Daniel

Daniel Peaty

Job Title: Maintenance Manager Joined: 2023

My role involves the everyday maintenance of the home from assisting with new residents moving in, to ensuring a safe environment for all who live and work here.


Before joining Heathland House, I worked for a local university maintaining the campus and all Halls of Residence.


About me: I am from Bournemouth originally and enjoy the seaside with my family I keep reptiles as a hobby.


I am also an avid motorcycle builder.

Tabi

Tabi Hodson

Job Title: Head Housekeeper Joined: 2022

As Head Housekeeper, I like to ensure that the home is kept to a high standard. Guiding and supervising my team, making sure the residents and families are happy with the service we provide.


My experience: Previously I have worked in hospitality for over 15 years.

About me: I enjoy travelling and spending time with my family and my cats.

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