Oat Hill Mews

My mum has been a resident since August having a shorter stay earlier in the year. All members of staff have been very kind and supportive in all conversations and interactions we have had as close family members of a resident. We feel well supported and listened to. The home is always very clean and tidy. The food is excellent. Visitors are looked after very well and always made to feel welcome. I would have no hesitation in recommending this care home.

My mother arrived suddenly at Oat Hill Mews following poor health and many weeks in hospital. She was met by staff with open arms and taken to her beautiful en-suite bedroom with doors opening onto a central courtyard. Staff courteously came to introduce themselves, before giving her time and space to recover. Her respite stay soon became full-time as her strength returned under the care and watchful eyes of the amazing staff. We can't fault the friendly staff or thank them enough for all their care. They are all wonderful people who go out of their way to help residents and their families. The facilities are first class, as is the food. Multiple activities are offered daily from seated yoga and dance to musical events, animal petting, and outings. Not forgetting a regular movie afternoon with drinks and popcorn. All in all a wonderful home from home. Enough social stimulation to keep the most needy social butterfly going, and quiet rooms for those who prefer a quieter path.

Mum moved in during May 2024 and we have been warmly welcomed, I sleep well at night knowing my mother has complete care around the clock. Over the last few months we have got to know the staff and other residents and it feels more like a family than a business. As with anything new there are always uncertainties and niggles, the care team listen and make things even better, the two-way communication is excellent. We have access around the clock, the dining options and facilities are excellent whilst the housekeeping staff do an incredible job keeping the rooms, communal areas and laundry spotless. Mum particularly enjoys the hair salon, the numerous weekly activities, the wine with meals, as well as the daily contact with the lovely care team, thank you.

My Mother-in-law went in initially for temporary respite care, but it was immediately obvious, that in fact, this was the permanent solution to what we've been looking for without really knowing it, for probably years.

Oat Hill Mews offers a home from environment with the added bonus of great care support; beautiful rooms and meals; fun activities and a sense of belonging. From the moment you arrive you are greeted with a smile and warmth; all members of staff of approachable; helpful and kind. I don't feel like a visitor when I come to see my friend - I am made to feel like part of an extended family within Oat Hill Mews. Their care and attention is second to none. My 12-year-old son could not believe it was a 'care home' - he thought it was a 5-star hotel! Being able to take our dog in for visits too is a bonus.

Everyone in the family are delighted with how well everything has gone so far and we have no concerns at all. Now that I've made a visit, it's clear to see why the whole process went as fast as it did because the entire home carries so much appeal that my Grandmother genuinely wanted to be there.

Over June/July 2024 and I found all the staff to be approachable, caring and professional, all the residents looked well looked after, the bedrooms and bathroom immaculate, clothes washed, food excellent, even a little coffee bar as you walked into the building was well stocked with drinks and cakes for visitors and their families, most enjoyable. Furnishings and decor to a high standard, just like a brand new hotel but with the friendliness and homeliness thrown in. I wouldn't hesitate to return for some more needed respite care. Thank you Oat Hill.

My mother stayed at Oat Hill for a couple of months earlier this year. All of the staff were both friendly and approachable and as a family we had no concerns as to how she was cared for during her stay. Mum made a number of new friends and although now back in her own home, still visits now and again to catch up and is made very welcome. The home really does have a hotel feel to it and we would have no hesitation in Mum returning if the need arises in the future.

My husband and I went to visit our dear friend who is living in Oat Hill Mews. We were truly amazed and couldn't believe how beautiful the home is, it is not what you expect at all and truly feels like a hotel when you walk in. We were greeted with smiles from all members of staff and they made us feel very welcomed and even offered tea and cake! We can't believe how much happier she is at Oak Hill Mews, she is a completely different person. She looks healthy and well and is so much happier than we ever expected she would be. She is getting involved in yoga, dancing, and singing which are all things that we never thought she would do. Thank you to every member of staff that has contributed to her health, happiness and well-being. We couldn't be happier with the care that she is receiving and I came away a bit emotional with how relieved I was. From our experience, we would absolutely recommend Oat Hill Mews to anyone that was looking for care. Thank you all!

It was so lovely to meet the team and see where Grandad is now living... what a brilliant first impression! All staff were so friendly to me, and I was really impressed with the facilities and welcoming atmosphere. We were offered coffees and delicious cake in the fab 'cafe' style entrance hall while Grandad was having lunch, and then we went to see him in a fab little 'living room' type area with sofas and a fireplace. Nothing was too much trouble and I hear that Grandad is settling well and enjoying the red wine / GnTs with his evening meals. How nice for him to be treated like a hotel stay, a huge difference to other homes I have visited. Please thank the rest of the team!

Highly recommended! And many thanks to all the staff at Oat Hill Mews!

I cannot praise the staff and facilities at Oak Hill Mew enough. Since our loved one moved in after a hospital stay, he has been surrounded by care and compassion from the minute he arrived. They helped us navigate the move and have been amazing putting together a care plan that encompasses both his cancer and his dementia needs. You are greeted with warm and genuine interest on arrival and it continues in the level of kindness and companionship they give him on a daily basis. The home itself is beautiful with multiple lounges on every floor, an activity room, salon and even a bar/cinema room. A beautiful garden is in the rear which I know we will spend a lot of time in! Much research has gone into every room for dementia patients to naturally encourage their cognitive skills, like blue rims on dinner plates. They want to see their residents thriving and are already trying to plan day trips and 'wish' trips. I highly recommend a visit and tour.

So very lucky to have found this amazing care home, from the minute you walk through the door you are greeted with such kindness and care. The staff are very highly attentive and skilled and nothing is too much trouble. Amazing place.

I highly recommend it, and we will be back next time respite is needed.