Oat Hill Mews

Leicester Road, Market Harborough LE16 7BN
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Top 20 carehome certificate
10 29 Reviews
  • Oat Hill Mews, Market Harborough
The dedicated team at Oat Hill Mews offer personalised residential and dementia care on a permanent and respite basis. The team get to know each resident, creating care and lifestyle plans tailored to their needs.

The purpose-built care home is thoughtfully designed to encourage independence, wellbeing and a sense of community. Residents can enjoy luxury facilities including a cafe, cinema room, bar and a hair and beauty salon. Outside there are wheelchair accessible landscaped gardens.

Oat Hill Mews is a centre of excellence for dementia care in the local community. The dementia care coach hosts regular support cafes and educational events at the home. Residents love the delicious, home cooked food prepared by the chef-led kitchen team.

Oat Hill Mews proudly holds accreditation as a ‘Veteran Friendly Framework’ care home, reflecting their commitment to outstanding care for members of the Armed Forces community.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Minibus or other transport
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Susanne Stevens (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023

Room Information

  • Single Rooms (76)
  • Single Rooms with Ensuite Wet Room (76)

Oat Hill Mews Reviews (29)

10

Oat Hill Mews has a Review Score of 10 (9.965) out of 10, based on 29 reviews in the last 2 years.
Over all time Oat Hill Mews has 29 reviews.

Overall Experience
  • 29
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Date Published
  • 29
  • 10
  • 19
  • 29
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Reviewer Connection to Oat Hill Mews
  • 9
  • 5
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
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  • 1
Total of 29, showing 21-29
Review from J P (Grandson of Resident) published on 6 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandmother has been at the home for a few months now and this is her first experience in a care home. This of course had her, as well as the rest of the family feeling very apprehensive when it came to committing to going into a home, but these concerns disappeared very quickly after the first visit.
Each family member was more than satisfied than the last after each of them made the trip over to see her.
When I came to visit, I was very impressed by the home and its features as well as how well-kept it was. On top of the home itself, the staff are great. There are plenty of friendly faces who can help out with anything.
Everyone in the family are delighted with how well everything has gone so far and we have no concerns at all. Now that I've made a visit, it's clear to see why the whole process went as fast as it did because the entire home carries so much appeal that my Grandmother genuinely wanted to be there.
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Review from Julie W (Daughter of Resident) published on 6 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum stayed for respite care (two weeks).
Over June/July 2024 and I found all the staff to be approachable, caring and professional, all the residents looked well looked after, the bedrooms and bathroom immaculate, clothes washed, food excellent, even a little coffee bar as you walked into the building
was well stocked with drinks and cakes for visitors and their families, most enjoyable. Furnishings and decor to a high standard, just like a brand new hotel but with the friendliness and homeliness thrown in. I wouldn't hesitate to return for some more needed respite care. Thank you Oat Hill.
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Review from V B (Son of Resident) published on 12 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother stayed at Oat Hill for a couple of months earlier this year. All of the staff were both friendly and approachable and as a family we had no concerns as to how she was cared for during her stay. Mum made a number of new friends and although now back in her own home, still visits now and again
to catch up and is made very welcome. The home really does have a hotel feel to it and we would have no hesitation in Mum returning if the need arises in the future.
Reply from Caprice Geisha, Reviews Team at Oat Hill Mews

Hi, thank you very much for taking the time to leave us feedback about your experience. At Oat Hill Mews Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Sam V (Friend of Resident) published on 26 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband and I went to visit our dear friend who is living in Oat Hill Mews. We were truly amazed and couldn't believe how beautiful the home is, it is not what you expect at all and truly feels like a hotel when you walk in. We were greeted with smiles from all members of staff and they made us feel
very welcomed and even offered tea and cake! We can't believe how much happier she is at Oak Hill Mews, she is a completely different person. She looks healthy and well and is so much happier than we ever expected she would be. She is getting involved in yoga, dancing, and singing which are all things that we never thought she would do. Thank you to every member of staff that has contributed to her health, happiness and well-being. We couldn't be happier with the care that she is receiving and I came away a bit emotional with how relieved I was. From our experience, we would absolutely recommend Oat Hill Mews to anyone that was looking for care. Thank you all!
Reply from Caprice Geisha, Reviews Team at Oat Hill Mews

Thank you very much for taking the time to leave us feedback about your experience. At Oat Hill Mews Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from C W (Granddaughter of Resident) published on 10 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was so lovely to meet the team and see where Grandad is now living... what a brilliant first impression! All staff were so friendly to me, and I was really impressed with the facilities and welcoming atmosphere. We were offered coffees and delicious cake in the fab 'cafe' style entrance hall while
Grandad was having lunch, and then we went to see him in a fab little 'living room' type area with sofas and a fireplace. Nothing was too much trouble and I hear that Grandad is settling well and enjoying the red wine / GnTs with his evening meals. How nice for him to be treated like a hotel stay, a huge difference to other homes I have visited. Please thank the rest of the team!
Reply from Reviews Team, Reviews Team at Oat Hill Mews

Hi, thank you very much for taking the time to leave us feedback about your experience. At Oat Hill Mews Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from David C (Son of Resident) published on 17 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Oat Hill Mews is a wonderful place, my mother has been there for two months now and has shown a great improvement that we didn't think would be possible.
Above all else, she is very happy, and extremely well taken care of by the excellent management and staff who really go out of their way to look
after her needs, and everyone else's.
Highly recommended! And many thanks to all the staff at Oat Hill Mews!
Reply from Caprice Geisha, Reviews Team at Oat Hill Mews

Hi David, thank you very much for taking the time to leave us feedback about your experience. At Oat Hill Mews Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Charlotte T (Guardian of Resident) published on 7 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise the staff and facilities at Oak Hill Mew enough. Since our loved one moved in after a hospital stay, he has been surrounded by care and compassion from the minute he arrived. They helped us navigate the move and have been amazing putting together a care plan that encompasses both his
cancer and his dementia needs. You are greeted with warm and genuine interest on arrival and it continues in the level of kindness and companionship they give him on a daily basis. The home itself is beautiful with multiple lounges on every floor, an activity room, salon and even a bar/cinema room. A beautiful garden is in the rear which I know we will spend a lot of time in! Much research has gone into every room for dementia patients to naturally encourage their cognitive skills, like blue rims on dinner plates. They want to see their residents thriving and are already trying to plan day trips and 'wish' trips. I highly recommend a visit and tour.
Reply from Caprice Geisha, Reviews Team at Oat Hill Mews

Hi Charlotte, thank you very much for taking the time to leave us feedback about your experience. At Oat Hill Mews Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Jackie H (Power of Attorney of Resident) published on 16 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
So very lucky to have found this amazing care home, from the minute you walk through the door you are greeted with such kindness and care. The staff are very highly attentive and skilled and nothing is too much trouble. Amazing place.
Reply from Caprice Geisha, Reviews Team at Oat Hill Mews

Thank you very much for taking the time to leave us feedback about your experience.
At Oat Hill Mews Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
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Review from Lucy S (Daughter of Resident) published on 9 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad who has both Parkinson’s Disease and dementia stayed at Oat Hill Mews for two weeks of respite care so that my Mum could have a break. The staff were caring, compassionate and knowledgeable and went to great lengths to understand what my Dad might enjoy in terms of food and activities.
The home’s
facilities are wonderful in terms of multiple lounges, dining rooms and activity rooms on each floor. The Activities Coordinator was fantastic with both my Dad and my young children!
I highly recommend it, and we will be back next time respite is needed.
Reply from Caprice Geisha, Reviews Team at Oat Hill Mews

Thank you very much for taking the time to leave us feedback about your experience with our respite care. We are glad that your Dad was happy with all the care and facilities provided during his stay.
At Oat Hill Mews Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 10.0 (9.965)

Overview of Review Score

The Review Score of 10 (9.965) out of 10 for Oat Hill Mews is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.965 for Oat Hill Mews is calculated as follows: ( (334 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 345 Ratings = 4.965
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oat Hill Mews is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (103)

Meet the Team (1)

Susanne

Susanne Stevens

Job Title: Home Manager

I have been passionate about providing excellent care throughout my career.


I joined Care UK as I wanted to work with a company that shared my belief in providing excellent care for residents and share my passion for person-centred care.


As a Home Manager, I believe I must be organised, calm, empathetic and patient to provide the best care to residents. Having these traits has helped me to build great relationships with residents which is often my favourite part of my job. I enjoy getting to know residents and learning about their hobbies and their interesting lives before joining us at Oat Hill Mews.


One of the biggest achievements in my career is my BSc in Nursing which led me to work as a Nurse. I then moved on to home management within a few years as I loved watching staff develop and provide the residents with the best care. One of my biggest achievements throughout my career was developing my team to provide the best care which was rewarded with an improvement in our CQC score.

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