Adel Manor Care Home

Thank you for looking after Mum so well. Your great care has been very much appreciated at this difficult time. You also looked after the whole family, which was lovely, and we will always remember. Thank you so much.

Another occasion was when my mother asked for assistance to go to the toilet she was told that they are busy and to wee in her pad. I will be putting a review on another review platform.

My brother-in-law was well loved and cared for by the staff at Adel Manor. I found the staff amazing and very attentive to his needs. Unfortunately he passed last week. I was totally overwhelmed by the care he received in the last couple of days of his life, a couple of members of the staff came in on their day off to see him... I will never forget that. Thank you to all and may you continue with your good work and hopefully many more will receive the care and quality that he received.

Mum came to Adel Manor in February 2024. Having been in hospital and a recovery bed. Mum had bed sores and was generally in poor health. My Mum is 93 years old. We arranged a visit to view Adel Manor, and the staff were so helpful and friendly, that we immediately knew this was where we wanted Mum to be. The rooms and dining room are beautiful. Mum arrived and was immediately made to feel welcome, her care has been so good her bedsores began to heal within four days. Mum looks so much better and is eating well. As a family, we feel happy Mum is safe, and well cared for in a warm, caring environment

Lovely interior, surroundings and outlook from the ground floor room looking onto the gardens.

My grandad was a temp resident after discharge from the hospital and required rehabilitation. The care my grandad received was exceptional to say he is very stubborn is an understatement but the care staff continuously used all avenues available to meet his needs and although he was extremely non-compliant they never gave up on him. Couldn’t thank the staff enough for everything they did and continue to do daily for others. The home was always clean and the atmosphere was always happy and welcoming.

My mother was admitted as a temporary resident. On discharge from the hospital after fracturing her hip in August. This was a very stressful time for all the family but we were delighted with how warm and welcoming all the staff were. They displayed kindness at all times and their professional approach to all the tasks should be highly commended. We thank you for all the work you put into looking after my mother. It was a pleasure to have her spend time with you.

Adel Manor is exemplary. I am particularly impressed with the monitoring in the rooms and the way the staff record everything so there is a contemporaneous electronic record of all care needs of all residents. The facilities are lovely. I visit my mother most days; she is completely dependent and bed-bound and gets superb care. In all the times I have visited, I have never heard any resident call for a member of staff, as the residents are checked on very frequently. The residents are all happy and friendly, and there is a real sense of community. All the staff, without exception, could not be kinder and really make an effort. I am utterly delighted Mum has been lucky enough to come to Adel Manor and would heartily recommend it.

Now being dealt with by CQC and safeguarding independently at the recommendation of the hospital and ambulance crew.

I only gave 1 star for the overall rating as I cannot give any less! My dad has not been treated with dignity since he arrived from the hospital. His room is consistently filthy and his bathroom doesn't get cleaned often enough! I clean it most weeks! His bin regularly needs emptying. His bedding doesn't get changed enough! The management has no interest in his safety or his needs. Described NHS patients as a drain on resources, taking away from "Normal" residents. Said they can't meet his needs and wouldn't have taken him in if they knew he wasn't going home and was going to need full-time care! So glad the care assistants work as hard as they do, they really should get paid more. Can't wait to move him! It is claimed my dad joins in all activities, well they don't take place on his floor, so I know this isn't true! I just wish my dad was treated with respect and dignity by all at Adel Manor.

From our first contact we have always been treated with respect and kindness, nothing has ever been too much and I am made to feel more that welcome whenever I visit. The staff are dedicated helpful and kind to all my wife needs. The place is clean and impressive making it very comfortable and relaxing. We as a family could not wish for better and pass our thanks to you all.

Excellent! Very attentive service from the minute you walk through the door. The facility is exceptional.

Mum loves it here. She arrived in July and has been happy and active ever since. She describes everyone as her friends. She enjoys the food and all the activities/events that go on each day. I'm pleased that the minibus is now available for trips. There is always a warm welcome for me when I arrive for a visit for residents and family meetings each month that I can go to (Covid allowing). I find it reassuring that I have to sign in/out, wear a face mask in communal areas, and record my temperature when I arrive. The place is always spotless and cheerfully decorated. Mum has brought in her own pictures for her room walls, and with her view over the garden, it is a really cheerful spot. The staff are always helpful and put phone calls through to/from Mum when we ring (she can't use a mobile phone).

The staff at Adel Manor Care Centre have really gone 'above and beyond' to make sure that my friend has settled into her new home. Every member of staff shows kindness, support and care to make sure my friend is well looked after. There are lots of activities to partake in if you wish.

Lovely place with great people. Nice to see activities on during the day for residents. Have facilities for residents if they wish to have a hot meal later than some, 4.45 pm is too early for some residents to eat.

Excellent! Staff very kind and caring, nothing is too much trouble. Food and menus very good. Everywhere is clean and kept up too. My husband has been there a month and I can't praise them enough.

All staff very nice and look after the patients well and their welfare. The only thing I have experienced is the lunch and evening meal especially served at 4.45 pm is far too early and they all say 6 pm would be a nice time.

My mum has just spent a week at Adel Manor for respite. My contact with the care centre from looking around to a home assessment visit has been without fault. The staff are professional, kind, helpful and a pleasure to deal with. I have felt at all times that my mum's safety and care has been their priority. Mum was welcomed in with warmth and care, with an attention to detail that left me feeling confident about her stay. I collected Mum today and she has had a thoroughly enjoyable week! Many thanks.

Recently put our mum in Adel Manor and have been absolutely delighted with every aspect from our first pre-visit through with their help in transfer from hospital and now with the amazing care they are providing my mum. She was reluctant to go into a care home but from the minute she arrived, she's been so well looked after and very happy. The home is visually very impressive but the team are what really makes the difference. Really can't fault them and feel so lucky and relieved to have found this wonderful place to keep my mum safe and happy. It is quite expensive but in this case, you definitely get what you pay for.