Lovell Place Care Home

Sparrowbill Way, Patchway, Bristol BS34 5AU
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9.8 43 Reviews
  • Lovell Place Care Home, Bristol
Lovell Place Care Home is a state-of-the-art, purpose-built care home in Charlton Hayes, north of Bristol.

Within this luxury care home you will find all of the features and facilities you'd expect to find in a Hamberley Care Home, with an award-winning model of care.

Within Lovell Place you will find spacious en-suite bedrooms, as well as a number of suites available for residents who'd like a bit more private space. Each suite includes a high spec kitchenette, lounge diner and private patio.

Residents can also socialise in a number of communal areas, including a choice of lounges and dining rooms, and enjoy the facilities this home has to offer, such as the wellbeing and beauty salon, café, deluxe cinema and activity lounge, as well as the spacious balconies and beautifully landscaped gardens surrounding the home.

Lovell Place offers luxurious living, and an award-winning model of care - within this care home you will find the Homemakers of Hamberley. The Homemakers not only provide the highest quality of care, but they focus on the tiny details that make each day special for every resident, from always keeping things clean and tidy, to offering support with hobbies and interests, the Homemakers will ensure that Lovell Place is a luxury care home with a heart - book your visit to find out more.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1545

Please note that all fees are dependency led and are confirmed after a pre-admission assessment has been carried out.

These prices are only a guideline, please contact Lovell Place Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Daney Thomas (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (62)
  • Couples/Companion Rooms (9)
  • Single Rooms with Ensuite Wet Room (62)
  • Couples/Companion Rooms with Ensuite Wet Room (9)

Visiting

  • Visitors welcome anytime at Lovell Place.

Parking

  • Private car park for visitors.

Lovell Place Care Home Reviews (43)

9.8

Lovell Place Care Home has a Review Score of 9.8 (9.816) out of 10, based on 34 reviews in the last 2 years.
Over all time Lovell Place Care Home has 43 reviews.

Overall Experience
  • 38
  • 5
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Date Published
  • 43
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  • 34
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Reviewer Connection to Lovell Place Care Home
  • 22
  • 7
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Total of 43, showing 21-40
Review from W C (Daughter-in-law of Resident) published on 12 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovell PLace is amazing. So clean, very welcoming, I attended the ladies night and what an amazing evening. I have not enjoyed an evening for so long.
So much effort was put into this event. I would thinks residents, family and friends had an evening to remember.
Reply from Sarah Jacka, Regional Community Relations Lead at Lovell Place Care Home

What a wonderful review to read. The 'Pink Ladies Night' which you are referring to raised 1550 for 'Breast Cancer Now', it was a fantastic evening and I am so pleased that you and your mother-in-law enjoyed the evening. Your mother-in-law has been resident with us for a few months now and it is great to see her socialising, making new friends and enjoying her life at Lovell Place. We hope that you will be coming along to our Christmas Choral Evening at Lovell Place on 30 November 2024 where our Resident Choir will be performing. Thank you for taking the time to post a 5-star review it is greatly appreciated by everyone at Lovell Place.

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Review from J C (Son of Resident) published on 11 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mun aged 90 moved into Lovell Place after a bad fall. Previously she had been living independently. The staff have been absolutely brilliant in helping her understand her new situation and settling in. Her room is large with a lovely view. The staff are lovely and are always smiling or laughing.
It is a happy place.
Reply from Sarah Jacka, Regional Community Relations Lead at Lovell Place Care Home

Thank you for your review it is a pleasure to have mum staying with us and to see her make new friends and enjoy the various activities, especially 'singing to remember' which we hold once a month is wonderful to see. I will ensure that all the team are made aware of the wonderful review you have provided and thank you once again for taking the time to do this.

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Review from D T (Son-in-law of Resident) published on 11 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are both constantly impressed by the welcoming and friendly demeanour of the staff, the comfortable ambience within the building, the excellence of the accommodation and care provided. The quality and diversity of the food/menus and the range of activities provided, noting that all characters and
personalities are catered for. We would both have no hesitation in recommending Lovell Place to those who are looking for a care home.
Reply from Sarah Jacka, Regional Community Relations Lead at Lovell Place Care Home

Thank you for taking the time to provide us with a 5-star review we will ensure that your review is shared with all the team at Lovell Place. It is a pleasure to have your relative staying with us. To see them enjoying the activities and making new friends over the past months since moving to Lovell Place is wonderful to see, they have become a bit part of our ever-growing family at Lovell Place.

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Review from N J (Daughter of Resident) published on 22 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovell Place has provided excellent care for Dad. he has built lovely connections with the care staff and they always show compassion in their interactions with Dad. The activity schedule is varied and caters for all tastes. The openness and inclusivity for families to join in is brilliant. As a family,
we take comfort that Dad is somewhere that puts individual residents' needs at the heart of what they do. I have no reservations in recommending Lovell Place as a quality care home.
Reply from Sarah Jacka, Regional Community Relations Lead at Lovell Place Care Home

Thank you for your wonderful review we are always very grateful to those who take the time to complete a review of our home which will be shared with everyone here at Lovell Place. Your father has become a big part of our community here at Lovell Place and to see him enjoying the musical entertainment is such a joy, he likes to show his wonderful dance moves which bring smiles to everyone present. Thank you once again for completing the review.

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Review from J K (Respite Resident) assisted by family/friend published on 23 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was impressed how quickly my transfer to Lovell Place was arranged - my having fallen at home and spending over a week in hospital. During my respite stay, I have found all the attention I have received to be first class. I arrived feeling anxious, in pain and sleep-deprived. The homemakers' welcoming
and homely environment have been key to my regaining strength and confidence. All the staff at all levels genuinely care about me and have supported all aspects of my well-being.
Reply from Sarah Jacka, Customer Relations Manager at Lovell Place Care Home

Thank you for taking the time to complete your review at what we know was a difficult time for you when you first arrived with us. It was good to see how much you improved whilst you stayed with us and how you made new friends who we know would be delighted to see you again. We hope that you are settling well back at home and please don't hesitate to pop in and see us again for any events which you would like to attend or just to meet up with the other residents for a coffee/lunch etc. We look forward to seeing you again and thank you once again for taking the time to complete the review.

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Review from A K (Daughter of Resident) published on 20 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dear mum was cared for with compassion, dignity, kindness and empathy during a five-week respite stay following hospital discharge. My family and I have found all the homemakers to be incredibly kind and all go the extra mile to make Mum feel at home and we are particularly impressed by the way they
have taken time to get to know Mum as the person she is, providing reassurance, encouragement and warmth. The home itself is bright, airy and cheerful. Reception and admin personnel are all incredibly friendly and helpful. All are a credit to Lovell Place.
Reply from Sarah Jacka, Regional Community Relations Lead at Lovell Place Care Home

Thank you for your review. It was a pleasure to have had your mother stay with us and it was wonderful to see how much she enjoyed her stay and improved with the additional physio. It is always wonderful to see new residents make friends and participate in the activities which I know Mum enjoyed. I will make sure that your review is passed on to the staff and we look forward to welcoming Mum again in the near future.

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Review from Pauline C (Cousin of Resident) published on 9 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We, as a family, cannot praise and thank the staff at Lovell Place enough for the outstanding care and attention given to our Cousin for almost six months.
Kindness and understanding were also constantly shown to all my family when visiting or telephoning. We would not hesitate to recommend Lovell
Place Care Home to anyone.
Reply from Daney Thomas, Registered Manager at Lovell Place Care Home

Thank you for your feedback. Glad to hear that you had a great experience. I will share this with the team

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Review from Sheila S (Respite Resident) published on 9 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I spent twenty-one days respite care in Lovell Place Care Home following a visit to hospital and a different care home after a fall at home in early January.
I found Lovell Place very welcoming and I was taken good care of for my short visit. I was given confidence and encouragement every day. I was
well-fed and slept well too. I would like to have seen more emphasis put on exercises to aid my recovery.
Reply from Sarah Jacka, Regional Community Relations Lead at Lovell Place Care Home

Thank you for taking the time to complete a review of our care home. It was a pleasure to have had you stay with us at what we know was a difficult time for you. We are pleased that you enjoyed your stay with us and hope that you are now well on the road to a full recovery. Wishing you and your family all the best for the future, from all the team at Lovell Place.

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Review from Mandy T (Daughter of Resident) published on 8 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We, as a family, are extremely satisfied with this lovely place. I can't believe how lucky we are to have my mum stay here, it's like a five-star hotel. We would recommend this home to everyone.
Caring, professional, attentive and sheer luxury. Nothing is too much trouble. In one word, fantastic!
Many
thanks to the lovely staff.
Reply from Sarah Jacka, Regional Community Relations Lead at Lovell Place Care Home

Thank you for taking the time to complete a review which will be shared with all the team at Lovell Place. It is a pleasure to have your mother staying with us and to receive a five-star review from you is wonderful. On behalf of all the team at Lovell Place, thank you.

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Review from Sarah M (Daughter of Resident) published on 19 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovell Place has transformed my dad from a very sad, introverted widower back to the happy, hilarious and confident person that he was before my mum was diagnosed with Alzheimer’s and subsequently passed away. He came to the home lonely and working on his mobility having fallen at home and broken his
hip. Today he is happier than I have known him be for many years. The care and encouragement he has received from all members of the team is exemplary. Each homemaker that cares for him is respectful but friendly making him feel very welcome and cared for and about. The nursing staff are on the ball with all aspects of his medical requirements and access to GP’s has been brilliant - they have a good relationship with a local surgery who visit every week.
Running out of space but every single member of staff that we have dealt with has been phenomenal. Thank you all so much for being brilliant.
Reply from Sarah Jacka, Regional Community Relations Lead at Lovell Place Care Home

Thank you for completing the review I will ensure that all the teams at Lovell Place are aware of this wonderful review. It is as we all know a lifestyle change when a loved one moves into care and to know that your father has regained his confidence and is happier than you have known him in many years is what makes each teams role working at Lovell Place even more rewarding. Your father is a great character and we are pleased that he is enjoying his time with us at Lovell Place. Thank you once again from everyone at Lovell Place for completing the review.

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Review from R M (Son-in-law of Resident) published on 19 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
What an amazing team in Lovell Place!
The team's dedication, professionalism and care is excellent.
They have really made a positive difference to my father-in-law's well-being.
The building is excellent and always clean and tidy.
Reply from Sarah Jacka, Regional Community Relations Lead at Lovell Place Care Home

What a wonderful review to read. We do have an excellent team at Lovell Place and are proud that we have made a positive difference to your father-in-laws well-being. I will ensure that our Head Housekeeper is advised of your positive comment in your review regarding the cleanliness of the building. On behalf of everyone at Lovell Place thank you for taking the time to complete the review.

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Review from Selina A (Daughter of Resident) published on 13 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad stayed at Lovell Place for 2 weeks respite to give my mum some time away.
Dad really benefitted from being around different people and having the opportunity to engage in different activities really helped with his engagement and dementia.
The staff were all very supportive of us as a family
as it was Dad's 1st time in care and we are looking at more respite for later this year.
Reply from Sarah Jacka, Regional Community Relations Lead at Lovell Place Care Home

Thank you for completing a review on Lovell Place. I am delighted that your father enjoyed his respite stay with us and that your mother had time to have a short respite break too. To know that he enjoyed the activities and socialisation is wonderful to hear and we look forward to when he visits us for another respite stay later in the year. I will ensure that the team at Lovell Place are aware of the review and thank you once again for taking the time to complete the review.

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Review from Helen H (Daughter-in-law of Resident) published on 9 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were shown around Lovell Place and we were absolutely amazed, it's absolutely gorgeous, the rooms are very bright and airy, every room has its own bathroom and the spa bathroom is gorgeous. The staff are amazing, friendly and very helpful as we navigate this very difficult path. They cannot do enough
for us helping us at every turn, anything we need to know, they help us, it's not the position my father-in-law wants but he knows what he requires, we know he is safe and very well looked after, which has put our minds at rest. Every little thing has been taken care of by the home, we couldn't have chosen a better place. PS the cake in reception is divine! Thank you to all staff for the level of care you provide for our dad.
Reply from Sarah Jacka, Regional Community Relations Lead at Lovell Place Care Home

Thank you for taking the time to complete your review on Lovell Place. I know it has been a journey for all concerned in finding the right care home for Dad and I am delighted that he has settled in such a short space of time. I will ensure that all the teams at Lovell Place are aware of the wonderful review you have given, especially the chef as she does make exceedingly good cakes.
On behalf of all the team at Lovell Place thank you once again for taking the time to complete the review.

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Review from Enid K (Resident) published on 19 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was very satisfied with the care I received in Lovell Place. There were just two concerns which I had - 1) the younger staff needed more training. All very pleasant and polite though. 2) I was in Lovell Place for two weeks, but my room wasn't cleaned at all. The bathroom was cleaned twice.
Reply from Daney Thomas, Registered Manager at Lovell Place Care Home

Thank you for taking the time to write this review; it was a pleasure to have you join us for a short break at Lovell Place. We really appreciate the feedback you have given - our team is committed to delivering the very best care experience for our residents and families, and I hope we can resolve this for you - please do get in touch with us to discuss further.

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Review from Kevin M (Son of Resident) published on 7 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of the quality of care my mother received in the four weeks of respite she spent in Lovell Place. This was an emergency placement, following her premature discharge from hospital, and the response from every member of staff was nothing short of outstanding, from the comprehensive
assessment by the medical staff of her care needs, which was organised on the very same day we contacted them, to the reception she received the next day from all the carers and managers when she was admitted. The proof of the effectiveness of my mum's care is that, within a matter of days, she moved from an anxious, confused, and disoriented patient to a happy, comfortable, and relaxed resident. I would recommend this care home without the slightest reservation.
Reply from Daney Thomas, Registered Manager at Lovell Place Care Home

Thank you so much for your kind words about our home and staff here at Lovell Place. It was a pleasure to have your mum stay with us for respite. I am so pleased to hear that Mum felt happy and relaxed after being settled into the home in a matter of days. I will pass your feedback across to our team, thank you for your lovely words.

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Review from M W (Son of Resident) published on 18 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum really appreciates the care and attention that she has received since moving to Lovell Place Care Home. The staff have been very supportive throughout her stay and pay a lot of attention to detail, individual care and wellbeing. She is really enjoying the company of others and that of the loving
staff. Her health has improved massively due to the ongoing support of the professional staff at Lovell Place. She really enjoys the activities which have lifted her spirit to no end. We would like to say a big thank you to all for your care and attention.
Reply from Daney Thomas, Registered Manager at Lovell Place Care Home

Thank you so much for your lovely feedback about our home Lovell Place. It is a pleasure to have your mum with us. I am so pleased to hear that the staff have been supportive throughout her stay and that Mum's health has improved since she has been at Lovell Place. I will pass your feedback on to our team, thank you for your kind words.

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Review from A L (Niece of Resident) published on 29 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank everyone at Lovell Place Care Home enough, from our first meeting to arrange a viewing, to the flexibility and understanding of providing online assessments and the devoted care and attention the staff give to those in their care. The love and attention that they provide are reflected
in the smiles of my aunt and her general health and well-being, which has definitely improved under their care due to the staff's attention to detail in looking after individual needs. I have been overwhelmed by how special the individual carers and nurses in this team are. They also care about the whole family and always greet me warmly as a member of their family. Thank you
Reply from Daney Thomas, Registered Manager at Lovell Place Care Home

Thank you so much for your lovely feedback about our home and staff here at Lovell Place. It is a pleasure to have your aunt with us. I am so pleased to hear that your aunts general health and well being has improved since being with us at Lovell Place. I will pass your feedback across to our team, thank you for your kind words.

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Review from Lisa B (Daughter of Resident) published on 27 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovell Place Care Home has been an absolute winner from the very beginning. Everything from the rooms, facilities, food and so on, together with the wonderful and caring staff, has made the experience for both my parents and us such a positive one. After living in their home for 66 years, moving into
a care environment was the unknown. However, Mum and Dad both agree they couldn't be in a better place and are very happy, as we all are, knowing how well they're being looked after.
Reply from Daney Thomas, Registered Manager at Lovell Place Care Home

Thank you so much for your lovely feedback about our home here at Lovell Place. We are so pleased to hear that both Mum and Dad are happy in our home, it is a pleasure to have them with us. I will pass this feedback across to our team, thank you.

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Review from M P (Son-in-law of Resident) published on 18 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Every time I go to see my wife’s mother we are greeted with warm smiles from all staff, asking always if we need anything. The level of care and love given to their residents is outstanding. I would recommend this care home to anyone.
Reply from Daney Thomas, Registered Manager at Lovell Place Care Home

Thank you very much for your feedback. I will share this with the team.

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Review from Elaine M (Daughter of Resident) published on 18 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
When we were initially shown round Lovell Place Care Home we had a good feeling. Everything is absolutely beautiful; the balconies will be great for summer months. The staff, all of them, are absolutely excellent and my mum is getting the best care at Lovell. Cannot fault anything about it. Food looks
delicious. Highly recommend.
Reply from Daney Thomas, Registered Manager at Lovell Place Care Home

We greatly appreciated your feedback. We can't wait for the warm weather to spend more time outside in the balconies to enjoy the beautiful sun

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Current Review Score: 9.8 (9.816)

Overview of Review Score

The Review Score of 9.8 (9.816) out of 10 for Lovell Place Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.816 for Lovell Place Care Home is calculated as follows: ( (340 Excellents x 5) + (61 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 408 Ratings = 4.816
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Lovell Place Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 34 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (4)

Daney

Daney Thomas

Job Title: Registered Care Home Manager Joined: 2022

Daney Thomas is the Home Manager at Lovell Place. As a General Nurse with over 23 years of experience, she has earned an NVQ 5 in Leadership and Management, as well as an MA in English Literature. Much of her career has been in the private sector, managing both residential and nursing homes. Daney has a proven record of transforming homes needing improvement, with notable success in raising CQC ratings. Before nursing, she worked in retail and ran a family business. Living in the Southwest of England, outside of work Daney has a love for baking, interior design, and dressmaking.


"Welcome to Lovell Place, our beautiful Charlton Hayes care home. My dedicated team prioritises holistic well-being, ensuring our residents enjoy each day to the fullest. The heartwarming community of Lovell Place feels less like a care home and more like coming back to family."

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Michelle Cynthia Preston

Job Title: Business Administrator

Business Admin for Lovell Place.

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Victoria Green

Job Title: Wellbeing & Lifestyle Lead

My name is Victoria & I am the Wellbeing & Lifestyle Coach here at Lovell Place.

Sarah

Sarah Jacka

Job Title: Customer Relations Manager Joined: 2024

With over 19 years of experience in the elderly healthcare sector and a diverse background in HR, Marketing, and Sales, Sarah brings a wealth of knowledge and a compassionate approach to her role as Customer Relations Manager at Lovell Place. She is dedicated to supporting individuals and families every step of the way, from the initial enquiry to settling in and beyond, ensuring a smooth and reassuring transition. Outside of work, Sarah is a great music lover and enjoys concerts and the theatre. She plays the piano and loves to sing.


“In my role at Lovell Place, it’s my privilege to support families to find exceptional care. I'm here to assist and accompany you every step of the way. Lovell Place is a haven of unparalleled care and luxury. I warmly extend an invitation for you to visit and experience the distinct charm that sets Lovell Place apart.”

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