Hermitage House Care Home

Kingfisher Road, Thrapston, Kettering NN14 4GN
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Top 20 carehome certificate
9.6 24 Reviews
  • Hermitage House Care Home, Kettering
Situated in Thrapston, a popular market town in the heart of North Northamptonshire, Hermitage House Care Home is a 67 bed setting offering a luxurious lifestyle for all residents.

Purpose-built and set over three floors, the care home provides person-centred residential and specialist dementia care. From the moment you step across the threshold, you’ll be embraced by its warm and welcoming atmosphere. With superb facilities, the highest standards of care, support and social interaction will be delivered with dignity, kindness and compassion.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1600
  • RESPITE Self-Funded Residential Care: from £1650
  • RESPITE Self-Funded Residential Dementia Care: from £1650

Our care fees are subject to a care needs assessment prior to admission to our care home. Your accommodation, food, activities, entertainment, hairdressing, chiropody, and newspapers are all included in your ‘all inclusive’ care home fee.

These prices are only a guideline, please contact Hermitage House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Jolene Anderson (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (67)
  • Single Rooms with Ensuite Wet Room (67)

Visiting

  • Visitors welcome at any time

Parking

  • There is a large onsite car park

Hermitage House Care Home Reviews (24)

9.6

Hermitage House Care Home has a Review Score of 9.6 (9.602) out of 10, based on 13 reviews in the last 2 years.
Over all time Hermitage House Care Home has 24 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Hermitage House Care Home
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Total of 24, showing 1-20
Review from T P (Daughter of Resident) published on 17 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad came in for rest bite. And he really enjoyed himself.
Caring workings. I couldn't have asked for a better place to support him and his needs.
Home was clean and welcoming.
A lot of different things to offer for the users.
And all the help and support there for each individual.
Reply from Jessica Grayson, Customer Relations Manager at Hermitage House Care Home

We are so very thankful for your kind words. Your Father is such a joy to have here at Hermitage House and we will happily have him stay anytime! Please pop in and see us soon, Kind regards

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Review from Joanna E (Friend of Resident) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As a close friend of someone currently living at Hermitage House in Thrapston, I've been deeply impressed every time I visit. The care and attention given by the staff are exceptional, not only professional but genuinely warm and compassionate. The home itself is well maintained. Hermitage House has
created a space where residents can feel secure, respected and comfortable. I can't speak highly enough of the team and enrichment they've created.
Reply from Jessica Grayson, Customer Relations Manager at Hermitage House Care Home

Your words are very kind and we are very grateful for your feedback. You are more than welcome anytime. Best wishes

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Review from P G (Respite Resident) published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff were very good & friendly. Felt I could approach any of them with any issues or questions I had.
Bathroom was very clean, could do with a towel rail & in the room a full-length mirror would have been lovely.
I enjoyed my stay & taking part in the activities, especially the quiz.
I enjoyed
the food, especially the cakes.
Reply from Jessica Grayson, Customer Relations Manager at Hermitage House Care Home

Thank you for your feedback, We are pleased you enjoyed your stay and would welcome you back into Hermitage house anytime! Best wishes to you.

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Review from Lisa M (Daughter of Resident) published on 23 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hermitage House has given us, as a family, true peace of mind that our mum is happy and very well looked after, I personally work within care and can honestly say I've never been to such a beautiful well run home. The staff are amazing, very friendly and efficient, my mum who is at Hermitage House
has already built bonds with the carers, what I like about HH is its transparency, they have nothing to hide, you can turn up whenever you want which is a major green flag! My mum was lonely, confused and depressed before she came to Hermitage House, in the few weeks that she's been there she has blossomed and is like she used to be, she looks amazing and I'm sure it's not only down to the wonderful food they provide! Mum is a very sociable person and there is always something for her to do or activity to join. I went to see her Sunday and she told me she feels 'safe' what more could a family want for their precious mum. Well done everyone at Hermitage House as you are all truly amazing.
Reply from Jessica Grayson, Customer Relations Manager at Hermitage House Care Home

Your very kind words mean so very much to us all at Hermitage House. Your mum is wonderful, always greeting us with a smile and an absolute pleasure to care for. We work extremely hard and are very pleased to hear your mum feels safe. She is very much loved. Kind regards

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Review from Jean W (Wife of Resident) published on 11 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I couldn't fault my husband's stay at Hermitage House. The care given to him was wonderful, the staff were always kind, caring and cheerful, nothing was too much bother. The home was kept immaculate, and the food excellent. I always came away knowing that he was being well cared for and felt supported
in a not very easy time in my life.
Reply from Jessica Grayson, Customer Relations Manager at Hermitage House Care Home

We are so pleased to have welcomed you both into Hermitage House. Thank you for leaving such kind words. You are always welcome, anytime.

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Review from Karen B (Daughter of Resident) published on 9 June 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
On three separate occasions, my father was found on the ground floor, not having been integrated into the activities. No staff were around to assist in getting him upstairs. On visiting over two consecutive days, my father was in the same dirty clothes and was unshaven and unwashed, whilst the middle
floor appears to be "where it all happens". No effort was made to get my father upstairs to interact. I feel care was generally poor, and there was no effort upstairs to interact. I feel care was poor generally, and no effort was made to help with personal care. This was brought up during his stay and put on his care plan, but I have received no update! On leaving, his clothes were crammed into his case, and his underclothes were put in his stroller - disgusting. I would not recommend.
Reply from Jolene Anderson, Home Manager at Hermitage House Care Home

We appreciate your feedback and take your concerns very seriously. Our primary objective is to ensure the safety, well-being, and comfort of our residents. We value transparency and strive to improve our services based on feedback. Please contact our Home Manager directly on 01832 430 084 should you wish to discuss this further.

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Review from V G (Wife of Resident) published on 17 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband settled happily for his three week stay and benefited greatly from the company of others, both residents and staff. It was a huge relief for the family to see how well he was being cared for when visiting. The fact that he walked more than at home, from his room to the communal areas several
times a day can only have been beneficial.
Reply from Jess Grayson, Customer Relations Manager at Hermitage House Care Home

Thank you for your kind feedback! We're so glad to hear that your husband felt comfortable and enjoyed the company of both our residents and staff. It's wonderful to know his increased activity was beneficial and that our care brought peace of mind to your family. Your support means a lot to us!

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Review from J P (Friend of Resident) published on 13 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The facilities in this care home is second to none. The staff do everything within their power to make life as comfortable as possible for the residents, sometimes going above and beyond. No wish is impossible to achieve and a home-from-home ethos is maintained. I would highly recommend this care home
and the staff within.
Reply from Jessica Grayson, Customer Relations Manager at Hermitage House Care Home

At Hermitage House, we strive to deliver care to the highest of standards for our residents and will always go above and beyond to ensure a comforting homely environment. Thank you for your very kind words. Absolutely pleasure to care for your loved one.

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Review from Steve B (Son of Resident) published on 25 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just excellent in every aspect. Genuine care, very clean and welcoming atmosphere. Mum went in with dementia and has regained a healthy weight. She has come out of her shell and socialises thanks to the team.
I suppose the best bit is mum said she’d recommend this hotel to anyone. That says it all.
Reply from Susan Barnes, Home Manager at Hermitage House Care Home

Thank you for leaving such a positive review, the team strive towards excellence each and everyday, providing meaningful, caring and compassionate care which highlights the wonderful feedback given. Thank you Susan & Team Hermitage

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Review from A R (Daughter of Resident) published on 21 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved to Hermitage House at the end of September 2023. The staff have been so supportive of us as we have adapted to residential care. We are able to treat the home as if it was indeed our home. Having the space to spend time in beautiful surroundings gives us opportunities to be able to enjoy
being together as a family as and when we are able to. As a family, we are so pleased that our Mum is cared for as we want for her as we cannot provide for her needs. Although we have had a few bumps along the way, we continue to be convinced that it is the right place for her.
Reply from Faith Ranson, Marketing Executive at Hermitage House Care Home

Thank you for taking the time to leave a review for Hermitage House Care Home. We are so pleased to hear that as a family you have been well supported and have continued to be throughout your journey with us. We are also glad to know that your mum is happy and cared for by our wonderful staff team.

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Review from R H (Relative of Resident) published on 21 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We contacted Hermitage House when we were at a crisis point with our relative and receiving no support from social care. They immediately took us under their wing and admitted our relative at short notice. Immediately we were put at ease and felt reassured this was the right place to be. The home is
wonderful. Every person we’ve dealt with is so lovely and caring. The whole place has a lovely warm and relaxing feel. The residents look well cared for and happy. Our relative has improved tremendously in her time there.
Everywhere is immaculate, the food looks delicious and the coffee is first-class!
I would have no hesitation to recommend Hermitage House to anyone, in fact, I’d love to be placed here when it’s my time!
Thank you!
Reply from Faith Ranson, Marketing Executive at Hermitage House Care Home

Thank you for your review of Hermitage House Care Home. We're thrilled to hear that you and your family have felt well-supported by our staff throughout your journey with us and are happy with our facilities. Your recommendation means a lot to us. I will share your kind words with the rest of the team.

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Review from Jane B (Daughter of Resident) published on 19 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing friendly atmosphere. Caring is obviously the priority and with such a human touch. Seeing my mum so settled and content has taken so much sadness from me. Mum lived with me for 42 years and the separation has been heartbreaking. I am made to feel so welcome and nothing is too much trouble. I
am now trying to move closer to the home so I can spend even more time with mum and the team. Overall, thrilled with everything they do. A massive thank you.
Reply from Faith Ranson, Marketing Executive at Hermitage House Care Home

Thank you for taking the time to leave a review for Hermitage House Care Home. We are so pleased to hear that you are happy with the care our staff team provides for your mum and that you always feel welcome when you visit. I will share your kind words with the rest of the team.

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Review from E F (Regular Volunteer) published on 11 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been involved with Hermitage House since before it opened as a member of the community. The home is very welcoming. The staff exemplary, and the entire environment both peaceful and welcoming. Heritage House has become a focal point for the community and I am proud to be a small part of it. I
cannot comment on value for money but everything else is as good if not better than all other places I have known.
Reply from Clare Hedge, Home Manager at Hermitage House Care Home

Thank you so much for your wonderful review. We appreciate your kind words and support for our home, which will be shared with the staff team. It is a pleasure to have you as part of our Hermitage House family. Best Regards,

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Review from N B (Daughter of Resident) published on 15 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father became one of the first residents in March 2023.
The care and compassion we, as a family, have received are wonderful, and the staff are all like family now.
My father is happy and content in his new surroundings.
We couldn't have wished for better.
Thank you.
Reply from Sarah-Beth Preston, Customer Relations Manager at Hermitage House Care Home

Thank you for your kind review; your feedback will be shared with the staff team here at Hermitage House.

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Review from Samantha S (Daughter of Resident) published on 14 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
After one day in Hermitage House, Mum said she felt as if she’d been set free! The home is beautiful with light, airy rooms throughout, and the facilities are fabulous - but the best thing is the high quality of care offered. Mum’s taken out regularly and feels part of the local community rather than
being shut away as she was in her previous home. In three weeks of living at Hermitage, she’s been on a day trip to the seaside, a picnic to Chester House, and been taken out for numerous walks in the local area. With fortnightly community coffee mornings and visits from the local preschool nursery children, plus a wide variety of activities laid on, Mum’s world has opened up before her, and she is enjoying a full life again. The staff are so attentive - nothing is too much trouble, they are all calm and friendly, and Mum never has to wait for help. Visiting is a real pleasure, and I am so grateful that Mum has such a wonderful new home to live in where she is relaxed, happy and thriving - thank you!
Reply from Sarah-Beth Preston, Customer Relations Manager at Hermitage House Care Home

Thank you so much for taking the time to write this lovely review. We are so pleased to hear that Mum has settled in quickly is happy here at Hermitage House. I will pass on your kind words to our staff teams.

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Review from Michael L (Husband of Resident) published on 11 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but praise and admiration for the way in which my wife's needs are met. Staff have also supported me during this difficult and emotional time.
Reply from Sarah-Beth Preston, Customer Relations Manager at Hermitage House Care Home

Thank you for taking the time to write a review for Hermitage House and for your kind words. We are pleased that you have been happy with the care of your wife, it is our pleasure to care for her.

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Review from Sue E (Sister of Resident) published on 6 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following several visits to Hermitage House Care Home, we felt, as a family, that the care home would provide a safe/secure environment for our loved one who is currently suffering from multiple forms of dementia and additional impacting physical disabilities.
The home is newly built, beautifully
decorated throughout and has a full programme of activities to both calm and stimulate the resident's requirements.
All staff are gentle and so caring, everyone is treated with dignity, it's like they are looking after their own family members, nothing is too much trouble.
There is an abundance of rooms that include a 'pub', 'cinema' and 'fine dining' or quiet areas for reflection, privacy or just downtime.
Meal times are a real treat, choose your 3 meals the day before and the chef will also cater if there is an alternative you would prefer.
There are so many positive descriptives for this care home, that we would highly recommend them to care for your loved one.
Reply from Sarah-Beth Preston, Customer Relations Manager at Hermitage House Care Home

Thank you for taking the time to write your heartfelt review for Hermitage House Care Home. We are pleased to hear about your positive experience and will pass on your compliments to our staff team at Hermitage House.

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Review from Jade H (Granddaughter of Resident) published on 5 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad seems a new person since he has been cared for by the Hermitage House team.
All staff are so friendly and welcoming, the care is second to none! They ensure that each resident enjoys their time by tailoring activities, food, drink etc to fulfil their individual needs! Thank you.
Reply from Sarah-Beth Preston, Customer Relations Manager at Hermitage House Care Home

Thank you for taking the time to review Hermitage House Care Home. We are delighted to know that you are happy with the care our staff team provide for your Grandad and we will share your kind words with the rest of the team, and they will appreciate your kind words.

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Review from Maxine W (Daughter of Resident) published on 10 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly Dad has many health challenges as a Stroke has left him partially sighted, hard of hearing with limited mobility and some days a little depressed.
Hermitage House has changed Dad’s and our lives for the better - knowing that a professional and caring team are providing the support required
that is tailored to my Dad’s needs.
Everyone has a ready smile and it is clear that the staff are happy, very well trained, willing and able to give Dad the very best care - it’s as if the staff have wrapped a comfort blanket around Dad and the family.
We are so grateful for all the loving care, stimulation and encouragement that is provided for Dad.
The newly built Hermitage House Care Home has the appearance of a five star hotel - a fabulous building, interior design, exacting attention to detail and delicious food. You will be delighted by the ambiance but that’s just the beginning of the story as the staff elevate the rating far beyond any expectation you could have.
Reply from Clare Hedge, Home Manager at Hermitage House Care Home

Thank you for taking the time to write such a lovely and heartfelt review for Hermitage House Care Home. We are pleased to hear that you and your family are happy with the care we provide for your dad and that you feel well-supported by our staff team. I will share your kind words with the rest of the team.

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Review from N J (Daughter of Resident) published on 19 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mother has received since arriving at Hermitage House Care Home has been fantastic. All staff without exception have been friendly and welcoming to both her and her family. The staff have quickly identified medical problems and the liaison with the local GP surgery has been good. The care
and well-being team are keen to give my mum the best quality of life and is working tirelessly towards that goal. The facilities are both comfortable, luxurious and stylish. The food and drink available are very good and the hospitality staff are happy to accommodate any special requests and dietary needs.
The overall experience from the initial enquiry to now has been excellent and I would not hesitate to recommend Hermitage House.
Reply from Clare Hedge, Home Manager at Hermitage House Care Home

Thank you for your lovely review of Hermitage House Care Home. We are so happy to hear that you are pleased with our facilities and the care that we provide for your mother. We will keep up the good work!

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Current Review Score: 9.6 (9.602)

Overview of Review Score

The Review Score of 9.6 (9.602) out of 10 for Hermitage House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.706 for Hermitage House Care Home is calculated as follows: ( (120 Excellents x 5) + (24 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 153 Ratings = 4.706
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.896 Points relating to the number of positive Reviews for Hermitage House Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4. 12 Positive Reviews ÷ 13.4 = 0.896
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (3)

Jolene

Jolene Anderson

Job Title: Home Manager Joined: 2024

Jolene is a dedicated and passionate manager, she has worked in the care sector for over ten years, starting as a care assistant and progressing to Home Manager. She is passionate about caring for the elderly and believes in delivering the best person-centred care. She loves to hear about the individual memories and experiences of her residents and to give them the high-quality care they deserve.

Gyalbo

Gyalbo Tamang

Job Title: Client Services Manager Joined: 2023

Gyalbo is our Client Services Manager and is responsible for the warm welcome you'll receive at Hermitage House. He is on hand to offer refreshments to our visitors and ensure our home environment is always immaculate.

Jess

Jess Grayson

Job Title: Customer Relations Manager Joined: 2024

Jess Grayson is our Customer Relations Manager at Hermitage House Care Home. Jess will be the first point of contact for new care enquiries to ensure a smooth transition is created for families moving into a care home setting. She is excited to plan events that bring joy to residents at the home and to support the Thrapston community however she can.

Frequently Asked Questions about Hermitage House Care Home

What types of Care is Hermitage House Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hermitage House Care Home have?

There are 67 Single Rooms.

What are the Facilities & Services at Hermitage House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hermitage House Care Home to the centre of Kettering?

8.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hermitage House Care Home to verify any information. View our terms and conditions. Hermitage House Care Home has an Enhanced Service - more info.