Our care fees are subject to a care needs assessment prior to admission to our care home. Your accommodation, food, activities, entertainment, hairdressing, chiropody, and newspapers are all included in your ‘all inclusive’ care home fee.
These prices are only a guideline, please contact Hermitage House Care Home to find out the exact price for your requirements.
Visitors welcome at any time
There is a large onsite car park
Hermitage House Care Home has a Review Score of 9.8 (9.789) out of 10, based on 18 reviews in the last 2 years. Over all time Hermitage House Care Home has 24 reviews.
Review from C R (Daughter of Resident) published on 14 June 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Clare Hedge, Home Manager at Hermitage House Care Home
We appreciate you taking the time to write a review for Hermitage House Care Home. We are very pleased to hear that your father enjoyed his stay with us.
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Review from Paul J (Son of Resident) published on 14 June 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Clare Hedge, Home Manager at Hermitage House Care Home
Thank you for taking the time to leave a review for Hermitage House Care Home, we are delighted your relative has settled in so well with us and is enjoying the food and facilities.
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Review from T M (Friend of Resident) published on 16 May 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Clare Hedge, Home Manager at Hermitage House Care Home
Thank you for writing such a lovely review. We are pleased to hear that you are happy with our facilities and our team will love reading your kind words.
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Review from Claire F (Daughter-in-law of Resident) published on 20 April 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Hannah Louise Mills, Senior Customer Relations Manager at Hermitage House Care Home
Thank you so much for your feedback. We are so pleased to be caring for your father-in-law at Hermitage House. I will endeavour to share your kind words with the team.
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The Review Score of 9.8 (9.789) out of 10 for Hermitage House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.789 for Hermitage House Care Home is calculated as follows: ( (180 Excellents x 5) + (24 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 213 Ratings = 4.789
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Hermitage House Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 17 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2024
Jolene is a dedicated and passionate manager, she has worked in the care sector for over ten years, starting as a care assistant and progressing to Home Manager. She is passionate about caring for the elderly and believes in delivering the best person-centred care. She loves to hear about the individual memories and experiences of her residents and to give them the high-quality care they deserve.
Job Title: Client Services Manager
Joined: 2023
Gyalbo is our Client Services Manager and is responsible for the warm welcome you'll receive at Hermitage House. He is on hand to offer refreshments to our visitors and ensure our home environment is always immaculate.
Job Title: Customer Relations Manager
Joined: 2024
Jess Grayson is our Customer Relations Manager at Hermitage House Care Home. Jess will be the first point of contact for new care enquiries to ensure a smooth transition is created for families moving into a care home setting. She is excited to plan events that bring joy to residents at the home and to support the Thrapston community however she can.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hermitage House Care Home to verify any information. View our terms and conditions. Hermitage House Care Home has an Enhanced Service - more info.
