Wharfeside

Westgate, Otley LS21 3AT
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9.8 44 Reviews
  • Wharfeside, Otley
Anchor's Wharfeside is a care home, located in historical Otley.

Wharfeside provides residential and residential dementia care for up to 66 older people in a luxurious environment, finished to the highest standard and incorporating the latest supportive technology.

New residents are welcome, for both permanent care and shorter stays/ respite care as well as convalescence.

Wharfeside's impressive facilities include all bedrooms with en suite wet room facilities, a bar area, cinema room, a hair and beauty salon and a tea room. It benefits from secure balconies to the front and rear and it is surrounded by private landscaped gardens with outdoor seating areas.

Wharfeside enjoys lovely views over the local area and the River Wharfe. The home is located at the centre of Otley, within a short distance of shops, supermarkets and places to eat and drink.

Wharfeside provides care, which is personally tailored to meet the individual needs of residents and enhance their quality of life.

Wharfeside's food is cooked freshly on site by the catering team to meet each individual's tastes, preferences and nutritional requirements.
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Care Provided by Wharfeside

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1525
  • Self-Funded Residential Dementia Care: from £1525
  • RESPITE Self-Funded Residential Care: from £1525
  • RESPITE Self-Funded Residential Dementia Care: from £1525

Our colleagues at Wharfeside will be happy to discuss any questions regarding fees and any additional services.

These prices are only a guideline, please contact Wharfeside to find out the exact price for your requirements.

Contact Wharfeside to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Wharfeside to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

  • Anchor
  • Voluntary / Not for Profit Owned

Person in Charge

  • Louise Bulcock (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2022
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (66)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Visitors are welcome at Wharfeside.

Parking

  • The home have onsite parking, including disabled spaces and electric vehicle charging points.

Wharfeside Reviews (44)

9.8

Wharfeside has a Review Score of 9.8 (9.814) out of 10, based on 29 reviews in the last 2 years.
Over all time Wharfeside has 44 reviews.

Overall Experience
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Date Published
  • 44
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Reviewer Connection to Wharfeside
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Total of 44, showing 1-20
Review from C S (Daughter of Resident) published on 16 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall the quality of care, food and facilities is very good. I would like to see better bedding (ie duvets /pillows and sheets/duvets covers and pillow cases) and better bed making.
Reply from Emma Thackray, Deputy Manager at WharfesideThank you for taking the time to leave a review. We are very pleased to see you rate the Staff and Care / Support as Excellent. We always welcome any feedback and we are pleased we were able to get Mum new fitted sheets to suit. My door is always open should you have any further questions or concerns. Thank you again and best wishes
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Review from Tim W (Son of Resident) published on 9 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum and Dad were moved into Wharfeside in July 2025, mostly against their will, and spent 5 months there, before moving them out to somewhere nearer family. The time they were there was not easy for the teams of carers, but they were absolutely fantastic, and went over and above what should be expected.
It was only them being nearer family and a more faith based home that made the necessity to move them out. Thank you all so much.
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Review from C P (Daughter of Resident) published on 4 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The kindness, care and attention that Dad was given on the 2nd Floor went above and beyond what we could have hoped for. In his last weeks at Wharfeside, Dad felt safe knowing that staff were always nearby and understood his needs. Communication with family was excellent, any medical updates or concerns
about Dad were always relayed to us quickly, we always felt in the loop. Although Dad never wanted to move to a care home, he recognised that he couldn't continue to live independently and he came to acknowledge the care he was given, this is a testament to the staff at Wharfeside, he called them his angels. If there were any concerns, staff would listen and act quickly, they genuinely want residents to feel comfortable and cared for. The building and facilities are kept scrupulously clean and staff work hard to provide a range of activities and events to engage residents.
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Review from L S (Daughter of Resident) published on 26 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find all the staff extremely helpful, friendly and always take time to listen to any concerns I have.They are quick to act if my father is unwell and contact a doctor as quickly as is possible. They will ring to let me know when they have been, and update me with any relevant information regarding
his health. He is made to feel comfortable and the staff are quick to help him with his needs at all times.
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Review from Julie M (Resident) published on 8 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Your staff have been wonderful in looking after mum. They have managed to put a smile on her face and even a laugh or two.
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Review from G H (Friend of Resident) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my friend has received and their support for me has been truly exceptional.The kindness patience and empathy of every member of staff is outstanding. I cannot thank them enough.
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Review from Joanne C (Daughter of Resident) published on 28 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum sadly had a very short time at Anchor Wharfeside. Shortly after moving into her lovely room her health seriously deteriorated. I cannot praise the staff more for their care, professionalism, support and compassion whilst dealing with 2 separate emergencies. The carers were straight away alerted
to my mums symptoms and acted quickly and appropriately. Although we had a very short experience I know had my mum had the time to settle in she would've be taken great care of and been very happy. It's a beautiful place in a gorgeous location and I'm just sorry she didn't have the chance to enjoy some time there in better health. Sadly she passed away earlier this week. Thank you all at Wharfeside who were in some way involved in looking after my mum. We will always be grateful.
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Review from Neil H (Son-in-law of Resident) published on 9 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly staff, always helpful. They make my mother-in-law feel very happy.
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Review from Suzy D (Daughter of Resident) published on 9 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wharfside is a wonderful place where my dad has settled in so well. The staff go above and beyond to ensure all dads needs are met in a happy manner. I cannot speak higher of this place if I tried and would recommend this to any family thinking of moving a family member to Wharfeside. Keep being the
lovely care team you are!
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Review from S C (Granddaughter of Resident) published on 9 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The facilities are good, always clean and well maintained- particularly the lovely gardens! Great staff, always very friendly and helpful. Grandma is happy and well cared for.
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Review from Susan W (Sister-in-law of Resident) published on 31 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Warfeside cared for my sister-in-law for six months. She was mostly immobile, couldn't stand or walk. I can't speak highly enough of the care I witnessed weekly by the Wharfeside staff. They were kind, caring and considerate and they treated her always with dignity, humour and respect. I am very grateful
for everything they did for her during her, sadly, all too brief stay.
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Review from D B (Daughter of Resident) published on 20 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such an excellent place, from the day mum first moved in to now, everyone has been so lovely, kind and look after mum's every needs she really is happy, which is such a great reassurance. Whenever we come to see mum, there's always something on, mum loves being entertained! There's always laughter and
she's very content.
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Review from H B (Resident) published on 20 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good home caring staff. Plenty activities going on. Helpful staff.
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Review from F S (Daughter of Resident) published on 16 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent caring staff at all times. Staff have the time to talk to families even at their busiest times.
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Review from R S (Niece of Resident) published on 6 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Once again Wharfeside have shown how amazing they are in supporting our Uncle. He has been at Wharfeside for almost a year and is very settled there with staff that really know him and care. There is consistency, dignity and compassion from the whole team. He is currently in hospital and Wharfeside
have gone over and above to ensure they can support him and his needs as he returns to Wharfeside. Thank you specifically to two members of staff on Poppy floor and to all the team who continue to support him.
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Review from H W (Daughter of Resident) published on 22 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care that is provided for my dad. Rooms are clean, and the food appears good. Dad's dirty needs are catered for. The staff on Dad's floor (one in particular) are very caring and efficient and meet all of his needs. Communication regarding Dad is good.
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Review from A P (Wife of Resident) published on 3 April 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Generally, the care is very good. I believe my husband is well looked after by the care staff. I do wonder why staying in this home is so expensive!
Reply from Louise Bulcock, Manager at WharfesideThank you for taking the time to leave Wharfeside a review. We are pleased you rate the facilities here as excellent, and you feel the care for your father is very good. Our fee increase reflects higher costs, such as energy and other essentials. This also supports payment of the real Living Wage to our care colleagues, to ensure we can continue to provide high quality care. I am happy to discuss this further at a mutually convenient time. Feedback is very important to us and we are constantly looking for ways to improve and tailor our offering for our residents. It would be great to discuss this with you further so please don't hesitate to contact me at any time.
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Review from Julie B (Daughter-in-law of Resident) published on 14 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum-in-law was welcomed by Wharfeside Care Home on palliative care after a brief stay in hospital. All the staff, without exception, were comforting and respectful towards mum and all our family. Their care and understanding throughout her short stay made all the difference to how we spent our final
days together and we shall be forever grateful. We were encouraged to visit as often as we needed, nothing was too much trouble and the kettle was always on.
The facilities felt more like a lovely hotel, hairdressers, smart cinema room, bar with a view and the rooms were well equipped and peaceful, where we could enjoy some privacy. The communal areas were nicely decorated and spotlessly clean, and all the residents we chatted to were happy and content, it had a real family atmosphere.
I would encourage anyone who needs residential care for themselves or a loved one and is anxious as we were, to visit Wharfeside and talk to staff and residents. This is a gem of a place.
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Review from C C (Niece of Resident) published on 8 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just wanted to say a huge thank you for the wonderful care you all provided for my uncle, he was a resident with you for 21 months. During his time with you, he called it his home. He loved all the staff, each and every one of you. He thought the food was fantastic and never left anything on his plate.
He enjoyed the parties you have throughout the year. Playing dominoes and skittles. I cannot thank you enough for the care respect and compassion you showed towards him and his family during his final days with you.
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Review from Christine A (Cousin of Resident) published on 5 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My cousin has been a very happy resident for 4 years. During the COVID lockdown the staff were amazing - providing the most ingenious ways of keeping up morale- including involving the residents in social media videos. Over the last year as she became more frail the staff have been wonderfully compassionate
and caring. My son recently visited with me and was amazed by the comfort and high standard of care as well as stylish surroundings and cleanliness. (Definitely not found everywhere around the country!) I couldn't possibly recommend Wharfeside more highly. It's a superb care home and I'm filled with gratitude.
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Current Review Score: 9.8 (9.814)

Overview of Review Score

The Review Score of 9.8 (9.814) out of 10 for Wharfeside is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.814 for Wharfeside is calculated as follows: ( (294 Excellents x 5) + (37 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 344 Ratings = 4.814
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Wharfeside is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 08 Dec 2025

We currently have two vacancies for care. Please contact Wharfeside directly for more information.

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Awards / Recognitions (10)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Wharfeside

What types of Care is Wharfeside registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Wharfeside have?

There are 66 Single Rooms.

What are the Facilities & Services at Wharfeside?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Wharfeside to the centre of Otley?

0.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wharfeside to verify any information. View our terms and conditions. Wharfeside has an Enhanced Service - more info.