Wharfeside

Westgate, Otley LS21 3AT
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9.8 38 Reviews
  • Wharfeside, Otley
Anchor's Wharfeside is a state-of-the art purpose-built care home, located in historical Otley. Wharfeside provides residential and residential dementia care for up to 66 older people in a luxurious environment, finished to the highest standard and incorporating the latest supportive technology.

New residents are welcome, for both permanent care and shorter stays/ respite care.

Wharfeside's impressive facilities include all bedrooms with en suite wet room facilities, a bar area, Cinema Room, a hair and beauty salon and a tea room. It benefits from secure balconies to the front and rear and it is surrounded by private landscaped gardens with outdoor seating areas. Wharfeside enjoys lovely views over the local area and the River Wharfe. The home is located at the centre of Otley, within a short distance of shops, supermarkets and places to eat and drink.

Wharfeside provides care, which is personally tailored to meet the individual needs of residents and enhance their quality of life. The home works with its residents and their loved ones to create detailed care plans. This ensures each individual’s health and care needs are continually met. Wharfeside's food is cooked freshly on site by the catering team to meet each individual's tastes, preferences and nutritional requirements.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1525
  • Self-Funded Residential Dementia Care: from £1525
  • RESPITE Self-Funded Residential Care: from £1525
  • RESPITE Self-Funded Residential Dementia Care: from £1525

Our colleagues at Wharfeside will be happy to discuss any questions regarding fees and any additional services.

These prices are only a guideline, please contact Wharfeside to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Louise Bulcock (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Wharfeside directly to discuss your enquiry.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2022
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (66)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (66)

Visiting

  • Visitors are welcome at Wharfeside.

Parking

  • The home have onsite parking, including disabled spaces and electric vehicle charging points.

Wharfeside Reviews (38)

Total of 38, showing 1-20
9.8

Wharfeside has a Review Score of 9.8 (9.833) out of 10, based on 30 reviews in the last 2 years. Over all time Wharfeside has 38 reviews.

Overall Experience

  • 33
  • 4
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Date Published

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Review from Joanne C (Daughter of Resident) published on 28 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum sadly had a very short time at Anchor Wharfeside. Shortly after moving into her lovely room her health seriously deteriorated. I cannot praise the staff more for their care, professionalism, support and compassion whilst dealing with 2 separate emergencies. The carers were straight away alerted
to my mums symptoms and acted quickly and appropriately. Although we had a very short experience I know had my mum had the time to settle in she would've be taken great care of and been very happy. It's a beautiful place in a gorgeous location and I'm just sorry she didn't have the chance to enjoy some time there in better health. Sadly she passed away earlier this week. Thank you all at Wharfeside who were in some way involved in looking after my mum. We will always be grateful.

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Review from Neil H (Son-in-law of Resident) published on 9 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff, always helpful. They make my mother-in-law feel very happy.

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Review from Suzy D (Daughter of Resident) published on 9 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wharfside is a wonderful place where my dad has settled in so well. The staff go above and beyond to ensure all dads needs are met in a happy manner. I cannot speak higher of this place if I tried and would recommend this to any family thinking of moving a family member to Wharfeside. Keep being the
lovely care team you are!

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Review from S C (Granddaughter of Resident) published on 9 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The facilities are good, always clean and well maintained- particularly the lovely gardens! Great staff, always very friendly and helpful. Grandma is happy and well cared for.

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Review from Susan W (Sister-in-law of Resident) published on 31 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Warfeside cared for my sister-in-law for six months. She was mostly immobile, couldn't stand or walk. I can't speak highly enough of the care I witnessed weekly by the Wharfeside staff. They were kind, caring and considerate and they treated her always with dignity, humour and respect. I am very grateful
for everything they did for her during her, sadly, all too brief stay.

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Review from D B (Daughter of Resident) published on 20 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such an excellent place, from the day mum first moved in to now, everyone has been so lovely, kind and look after mum's every needs she really is happy, which is such a great reassurance. Whenever we come to see mum, there's always something on, mum loves being entertained! There's always laughter and
she's very content.

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Review from H B (Resident) published on 20 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good home caring staff. Plenty activities going on. Helpful staff.

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Review from F S (Daughter of Resident) published on 16 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent caring staff at all times. Staff have the time to talk to families even at their busiest times.

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Review from R S (Niece of Resident) published on 6 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Once again Wharfeside have shown how amazing they are in supporting our Uncle. He has been at Wharfeside for almost a year and is very settled there with staff that really know him and care. There is consistency, dignity and compassion from the whole team. He is currently in hospital and Wharfeside
have gone over and above to ensure they can support him and his needs as he returns to Wharfeside. Thank you specifically to two members of staff on Poppy floor and to all the team who continue to support him.

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Review from H W (Daughter of Resident) published on 22 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care that is provided for my dad. Rooms are clean, and the food appears good. Dad's dirty needs are catered for. The staff on Dad's floor (one in particular) are very caring and efficient and meet all of his needs. Communication regarding Dad is good.

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Review from A P (Wife of Resident) published on 3 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Generally, the care is very good. I believe my husband is well looked after by the care staff. I do wonder why staying in this home is so expensive!

Reply from Louise Bulcock, Manager at Wharfeside

Thank you for taking the time to leave Wharfeside a review. We are pleased you rate the facilities here as excellent, and you feel the care for your father is very good. Our fee increase reflects higher costs, such as energy and other essentials. This also supports payment of the real Living Wage to our care colleagues, to ensure we can continue to provide high quality care. I am happy to discuss this further at a mutually convenient time. Feedback is very important to us and we are constantly looking for ways to improve and tailor our offering for our residents. It would be great to discuss this with you further so please don't hesitate to contact me at any time.

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Review from Julie B (Daughter-in-law of Resident) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum-in-law was welcomed by Wharfeside Care Home on palliative care after a brief stay in hospital. All the staff, without exception, were comforting and respectful towards mum and all our family. Their care and understanding throughout her short stay made all the difference to how we spent our final
days together and we shall be forever grateful. We were encouraged to visit as often as we needed, nothing was too much trouble and the kettle was always on.
The facilities felt more like a lovely hotel, hairdressers, smart cinema room, bar with a view and the rooms were well equipped and peaceful, where we could enjoy some privacy. The communal areas were nicely decorated and spotlessly clean, and all the residents we chatted to were happy and content, it had a real family atmosphere.
I would encourage anyone who needs residential care for themselves or a loved one and is anxious as we were, to visit Wharfeside and talk to staff and residents. This is a gem of a place.

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Review from C C (Niece of Resident) published on 8 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to say a huge thank you for the wonderful care you all provided for my uncle, he was a resident with you for 21 months. During his time with you, he called it his home. He loved all the staff, each and every one of you. He thought the food was fantastic and never left anything on his plate.
He enjoyed the parties you have throughout the year. Playing dominoes and skittles. I cannot thank you enough for the care respect and compassion you showed towards him and his family during his final days with you.

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Review from Christine A (Cousin of Resident) published on 5 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin has been a very happy resident for 4 years. During the COVID lockdown the staff were amazing - providing the most ingenious ways of keeping up morale- including involving the residents in social media videos. Over the last year as she became more frail the staff have been wonderfully compassionate
and caring. My son recently visited with me and was amazed by the comfort and high standard of care as well as stylish surroundings and cleanliness. (Definitely not found everywhere around the country!) I couldn't possibly recommend Wharfeside more highly. It's a superb care home and I'm filled with gratitude.

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Review from Sheila H (Wife of Resident) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just home after a super high tea party at Wharfeside, such a large variety of savouries and salads and cakes, I will not be eating again today. The staff had decorated the dining room with bunting and the tables were laid with pretty cloths and lovely china. Many of the staff had gone into work on their
day off (such is their love of the place where they work). All our family are delighted with the care provided. It's such a happy place with lots going on. We are so glad we chose Wharfside, it's so easy to go for a walk by the river or round the market. The food is always a very high standard and always a choice. Thank you to every member of staff for working together to make this a very happy home from home.

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Review from Mark S (Son of Resident) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We attended a High Tea event with Mum at Wharfeside today on the Poppy floor. The Poppy floor staff had planned the event extremely well. The setting was superb with each resident having the chance to share the event with their family. The atmosphere and food was amazing and a good time was had by all.
The staff had all dressed for the occasion making it feel special, some even came in from leave to support the event! We had a really great time as did Mum. Thanks to everyone at Wharfeside for making this such a special occasion.

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Review from Cath S (Daughter of Resident) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff on poppy floor organised a tea party for residents and their families. It was a fantastic afternoon, with lovely staff who worked very hard making sure everyone was enjoying themselves, especially the residents. A really big thank you to all the staff, carers and catering staff, a really good
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Review from Sue S (Daughter of Resident) published on 11 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother initially moved into Wharfeside for respite care after a few weeks in hospital. She was quite frail at that time and disoriented, moving into a different home. The staff were very welcoming as were the other residents on her floor. They were also very responsive to my sister and I as we navigated
our way around a new place and new ways of doing things. I spent 8 hours a day with Mum for 2 days shortly after she arrived at Wharfeside and so had a good insight into how the home operated. I was invited to join Mum for meals, which surprised but pleased me. The food is good, both quality and choice. Overall I quickly became reassured that Mum was in a good place for her respite care. She was getting stronger and benefitting from the level of care but decided that she did not want to go back to her previous home. Fortunately, a room was available so she is now a permanent resident and is flourishing in the supported environment. This is such a relief to my sister and me.

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Review from Claire M (Daughter of Resident) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely atmosphere as always when I visited my Mum at the home today. Strong winds meant a planned garden party had to be cancelled and the kitchen had suffered some structural damage. Despite this adversity, the staff coped amazingly as always and made sure the residents had a lovely buffet inside instead
and had a really great singer come to entertain who was brilliant with all the residents. Staff and visitors also enjoyed the show. There is always such warmth from the staff team. I really enjoy spending time with my Mum at Wharfeside. There is a real family feel to the place.

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Review from Fiona R (Daughter of Resident) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a bad fall and a substantial time in hospital my father moved into Wharfeside circa 16 months ago. Firstly the move/transition from hospital was made as simple as possible and my father was made very welcome from day one. This is a purpose-built care home that is second to none in layout and
facilities, being able to personalise his ensuite room made the transition a lot easier for my father. Whilst the food is excellent, and cleanliness is always at a high standard the biggest difference we have found in this care home is the staff. From whatever level the staff always find time to engage and encourage residents with a smile on their face.

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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for Wharfeside is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Wharfeside is calculated as follows: ( (307 Excellents x 5) + (36 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 354 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wharfeside is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 21 Jul 2025

We currently have two vacancies for care. Please contact Wharfeside directly for more information.

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Awards / Recognitions (10)

Meet the Team (0)

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Frequently Asked Questions about Wharfeside

What types of Care is Wharfeside registered for?

Older Person Care, Dementia, Permanent Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Wharfeside have?

There are 66 Single Rooms.

What are the Facilities & Services at Wharfeside?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Wharfeside to the centre of Otley?

0.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wharfeside to verify any information. View our terms and conditions. Wharfeside has an Enhanced Service - more info.