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Wharfeside

Westgate, Otley, West Yorkshire LS21 3AT
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this is a testament to the staff at Wharfeside, he called them his angels.C P(Daughter of Resident/Service User)
Wharfeside, Otley
He is made to feel comfortable and the staff are quick to help him with his needs at all times.L S(Daughter of Resident/Service User)
Wharfeside, Otley
Your staff have been wonderful in looking after mum. They have managed to put a smile on her faceJulie M(Resident / Service User)
Wharfeside, Otley

Anchor's Wharfeside is a care home, located in historical Otley.

Wharfeside provides residential and residential dementia care for up to 66 older people in a luxurious environment, finished to the highest standard and incorporating the latest supportive technology.

New residents are welcome, for both permanent care and shorter stays/ respite care as well as convalescence.

Wharfeside's impressive facilities include all bedrooms with en suite wet room facilities, a bar area,...  

Care Provided by Wharfeside

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,600From £1,700
Residential Dementia CareFrom £1,600From £1,700

Fees can vary depending on care needs and other factors. Colleagues at Wharfeside will be happy to discuss our weekly fees with you and what our fees include.

Contact Wharfeside to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

  • Anchor
  • Voluntary / Not for Profit Owned

Person in charge

  • Louise Bulcock (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2022
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (66)
  • Single Rooms with ensuite Wet Room (66)

Visiting

  • Visitors are welcome at Wharfeside.

Parking

  • The home have onsite parking, including disabled spaces and electric vehicle charging points.

Wharfeside Reviews (45)

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9.8

Wharfeside has a Review Score of 9.8 (9.847) out of 10, based on 27 reviews in the last 2 years. Over all time Wharfeside has 45 reviews.

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Review from Christine A (Cousin of Resident) published on 5 December 2024 Submitted via Website
Overall Experience

My cousin has been a very happy resident for 4 years. During the COVID lockdown the staff were amazing - providing the most ingenious ways of keeping up morale- including involving the residents in social media videos. Over the last year as she became more frail the staff have been wonderfully compassionate and caring. My son recently visited with me and was amazed by the comfort and high standard of care as well as stylish surroundings and cleanliness. (Definitely not found everywhere around the country!) I couldn't possibly recommend Wharfeside more highly. It's a superb care home and I'm filled with gratitude.

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Review from Sheila H (Wife of Resident) published on 17 October 2024 Submitted via Website
Overall Experience

Just home after a super high tea party at Wharfeside, such a large variety of savouries and salads and cakes, I will not be eating again today. The staff had decorated the dining room with bunting and the tables were laid with pretty cloths and lovely china. Many of the staff had gone into work on their day off (such is their love of the place where they work). All our family are delighted with the care provided. It's such a happy place with lots going on. We are so glad we chose Wharfside, it's so easy to go for a walk by the river or round the market. The food is always a very high standard and always a choice. Thank you to every member of staff for working together to make this a very happy home from home.

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Review from Mark S (Son of Resident) published on 17 October 2024 Submitted via Website
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We attended a High Tea event with Mum at Wharfeside today on the Poppy floor. The Poppy floor staff had planned the event extremely well. The setting was superb with each resident having the chance to share the event with their family. The atmosphere and food was amazing and a good time was had by all. The staff had all dressed for the occasion making it feel special, some even came in from leave to support the event! We had a really great time as did Mum. Thanks to everyone at Wharfeside for making this such a special occasion.

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Review from Cath S (Daughter of Resident) published on 17 October 2024 Submitted via Website
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The staff on poppy floor organised a tea party for residents and their families. It was a fantastic afternoon, with lovely staff who worked very hard making sure everyone was enjoying themselves, especially the residents. A really big thank you to all the staff, carers and catering staff, a really good do.

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Review from Sue S (Daughter of Resident) published on 11 September 2024 Submitted via Website
Overall Experience

My mother initially moved into Wharfeside for respite care after a few weeks in hospital. She was quite frail at that time and disoriented, moving into a different home. The staff were very welcoming as were the other residents on her floor. They were also very responsive to my sister and I as we navigated our way around a new place and new ways of doing things. I spent 8 hours a day with Mum for 2 days shortly after she arrived at Wharfeside and so had a good insight into how the home operated. I was invited to join Mum for meals, which surprised but pleased me. The food is good, both quality and choice. Overall I quickly became reassured that Mum was in a good place for her respite care. She was getting stronger and benefitting from the level of care but decided that she did not want to go back to her previous home. Fortunately, a room was available so she is now a permanent resident and is flourishing in the supported environment. This is such a relief to my sister and me.

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Review from Claire M (Daughter of Resident) published on 3 September 2024 Submitted via Website
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Lovely atmosphere as always when I visited my Mum at the home today. Strong winds meant a planned garden party had to be cancelled and the kitchen had suffered some structural damage. Despite this adversity, the staff coped amazingly as always and made sure the residents had a lovely buffet inside instead and had a really great singer come to entertain who was brilliant with all the residents. Staff and visitors also enjoyed the show. There is always such warmth from the staff team. I really enjoy spending time with my Mum at Wharfeside. There is a real family feel to the place.

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Review from Fiona R (Daughter of Resident) published on 19 August 2024 Submitted via Website
Overall Experience

Following a bad fall and a substantial time in hospital my father moved into Wharfeside circa 16 months ago. Firstly the move/transition from hospital was made as simple as possible and my father was made very welcome from day one. This is a purpose-built care home that is second to none in layout and facilities, being able to personalise his ensuite room made the transition a lot easier for my father. Whilst the food is excellent, and cleanliness is always at a high standard the biggest difference we have found in this care home is the staff. From whatever level the staff always find time to engage and encourage residents with a smile on their face.

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Review from Nita H (Daughter of Resident) published on 2 May 2024 Submitted via Postal Card
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My father has had a new lease of life since living at Wharfeside. He is fairly independent but does enjoy interacting with the staff.

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Review from Mary O (Wife of Resident) published on 24 April 2024 Submitted via Postal Card
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Wharfeside is a modern and beautifully furnished care home.

The staff are amazing - very friendly and caring.

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Review from H H (Daughter of Resident) published on 17 January 2024 Submitted via Postal Card
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My father came to Wharfeside for three weeks initially, just to try it, but decided to stay permanently. He said the food is excellent, staff are kind and friendly, and the rooms are well designed and finished to a high standard. I echo his thoughts. Staff have been great at diffusing situations when my dad has been confused, and he has settled in well and is more relaxed and less anxious. He is looking forward to spending time pottering in the garden come the spring, where there are areas to plant.

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Review from Joseph R (Friend of Resident) published on 18 December 2023 Submitted via Postal Card
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Not much good at reviews, but I really enjoyed today's visit. Everybody appeared to be very happy, including the staff.

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Review from Heather S (Daughter-in-law of Resident) published on 27 September 2023 Submitted via Website
Overall Experience
From the moment we first contacted Wharfeside to enquire about a respite stay for Mother-in-law whilst we went on holiday, the staff team were, without exception, all especially helpful, friendly and accommodating. A visit to her own home before she went into Wharfeside was conducted in such a kind and caring way, setting her anxieties to rest, and this was followed through by the same member of staff coming outside to meet her in the car as we arrived for the stay.
With a reputation for being hard to please, my mother-in-law said after her fortnight stay that the staff, accommodation, food and activities were wonderful and she 'could not fault' anything. Splendid praise indeed!
My husband, family and I were always made to feel welcome when we called or visited too.

I have no hesitation in recommending this lovely place with equally lovely staff.

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Review from Janet B (Respite Resident) published on 26 September 2023 Submitted via Postal Card
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This was my first stay for respite at Wharfside, having previously stayed at another care setting. The care I received from the excellent staff was so good and kind, even when there was an issue with the call button not working they went the extra mile to ensure I was comfortable. The welcome I received and the facilities were like being in a 5-star hotel.

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Review from Lynne M (Respite Resident) published on 25 September 2023 Submitted via Website
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Whilst away on holiday I had a fall and fractured my pelvis. On my return to the UK, I needed short-term respite care to help with my recovery. I spent 3 weeks at Wharfeside. It was like going away to a posh hotel. All the staff were great and gave me the care and support I needed.

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Review from Alison C (Daughter of Resident) published on 14 September 2023 Submitted via Website
Overall Experience
Mum spent a happy 5 years with Anchor Homes.
She always mentioned how happy and settled she was, she loved the staff and they enjoyed her stories and sense of humour.
She enjoyed the singing entertainment, art activities and games.

Her room was always clean and tidy and she said her bed was comfortable and it was good she could personalise the room with her own things around her.

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Review from Jonathan L (Son of Resident) published on 13 September 2023 Submitted via Website
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My 96-year-old father came into Wharfeside in February 2023 having previously lived alone since the death of my mother/his wife in 2009. Moving into the home can not have been easy for him but he was made to feel welcome from the outset and his requests were always dealt with. He found the staff to be friendly, accommodating and very helpful. The home is new and well designed with ensuite rooms, wide corridors and pleasant communal areas.

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Review from Martin A (Power of Attorney of Resident) published on 22 August 2023 Submitted via Website
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Wharfeside provides exceptional care within a wonderful facility. My aunt always felt at home, she was well looked after, totally at ease, comfortable and secure. Our family could not have wished for more.

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Review from A W (Son of Resident) published on 2 June 2023 Submitted via Postal Card
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Many excellent staff and a strong caring ethos at all levels.

Warmly recommended.

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Review from Jane C (Power of Attorney of Resident) published on 27 February 2023 Submitted via Website
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Wharfeside is a delight. There are still problems getting in and out when the reception is not manned but once in, the home is well designed, bright and clean with excellent facilities in a great location with lovely views. The staff are as warm and caring as ever. They remain cheerful in spite of the constant challenges, keep me well-informed and are responsive to any requests I have. The management team are trying to make life as interesting as possible for the residents by including and collaborating with families and friends. This is a welcome development.

Reply from Louise Bulcock, Manager at Wharfeside

Thank you for taking the time to review Wharfeside and we are pleased that you rate our facilities as excellent. Thank you for your lovely feedback regarding our team, which I will pass on. We are very proud of Wharfeside's facilities and location. We have recently recruited a receptionist and are...  

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Review from M B (Son of Resident) published on 9 February 2023 Submitted via Website
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The staff are friendly and kind. Nothing seems too much trouble and I am kept up to date with any health concerns. The home is clean and tidy and I often see staff talking to residents and engaging with them. Management and reception are an asset, as are all the staff.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 27 July 2026

We currently have two vacancies for care. Please contact Wharfeside directly for more information.

News (6) & Events (0)

News
  • 11 Jun 2026

    Anchor care homes across the North, including Wharfeside in Otley are inviting local people to come together and enjoy the football this summer as they host World Cup Socials during...

  • 02 Apr 2026

    A former Otley firefighter, who turns 100 later this year, was given a memorable surprise when a fire engine arrived outside Anchor’s Wharfeside care home, where he has lived for...

  • 22 Dec 2025

    Residents and colleagues at Anchor care homes across West Yorkshire are embracing the festive spirit in style. From crafting Christmas decorations and singing carols, to decorating trees and baking festive...

Upcoming Events

There are no upcoming events for Wharfeside.

Awards / Recognitions (11)

  • 30 Jan 2026Recipient: Anchor
  • 31 Jan 2025Recipient: Anchor
  • 31 Jan 2024Recipient: Anchor

Accreditations

There are no accreditations posted yet for Wharfeside.

Meet the Team (0)

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