Wharfeside

Westgate, Otley LS21 3AT
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9.8 40 Reviews
  • Wharfeside, Otley
Anchor's Wharfeside is a state-of-the art purpose-built care home, located in historical Otley. Wharfeside provides residential and residential dementia care for up to 66 older people in a luxurious environment, finished to the highest standard and incorporating the latest supportive technology.

New residents are welcome, for both permanent care and shorter stays/ respite care.

Wharfeside's impressive facilities include all bedrooms with en suite wet room facilities, a bar area, Cinema Room, a hair and beauty salon and a tea room. It benefits from secure balconies to the front and rear and it is surrounded by private landscaped gardens with outdoor seating areas. Wharfeside enjoys lovely views over the local area and the River Wharfe. The home is located at the centre of Otley, within a short distance of shops, supermarkets and places to eat and drink.

Wharfeside provides care, which is personally tailored to meet the individual needs of residents and enhance their quality of life. The home works with its residents and their loved ones to create detailed care plans. This ensures each individual’s health and care needs are continually met. Wharfeside's food is cooked freshly on site by the catering team to meet each individual's tastes, preferences and nutritional requirements.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people.
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Care Provided by Wharfeside

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1525
  • Self-Funded Residential Dementia Care: from £1525
  • RESPITE Self-Funded Residential Care: from £1525
  • RESPITE Self-Funded Residential Dementia Care: from £1525

Our colleagues at Wharfeside will be happy to discuss any questions regarding fees and any additional services.

These prices are only a guideline, please contact Wharfeside to find out the exact price for your requirements.

Contact Wharfeside to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Wharfeside to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Louise Bulcock (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2022
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (66)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Visitors are welcome at Wharfeside.

Parking

  • The home have onsite parking, including disabled spaces and electric vehicle charging points.

Wharfeside Reviews (40)

9.8

Wharfeside has a Review Score of 9.8 (9.845) out of 10, based on 26 reviews in the last 2 years.
Over all time Wharfeside has 40 reviews.

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Reviewer Connection to Wharfeside
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Review from Claire M (Daughter of Resident) published on 3 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely atmosphere as always when I visited my Mum at the home today. Strong winds meant a planned garden party had to be cancelled and the kitchen had suffered some structural damage. Despite this adversity, the staff coped amazingly as always and made sure the residents had a lovely buffet inside instead
and had a really great singer come to entertain who was brilliant with all the residents. Staff and visitors also enjoyed the show. There is always such warmth from the staff team. I really enjoy spending time with my Mum at Wharfeside. There is a real family feel to the place.
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Review from Fiona R (Daughter of Resident) published on 19 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a bad fall and a substantial time in hospital my father moved into Wharfeside circa 16 months ago. Firstly the move/transition from hospital was made as simple as possible and my father was made very welcome from day one. This is a purpose-built care home that is second to none in layout and
facilities, being able to personalise his ensuite room made the transition a lot easier for my father. Whilst the food is excellent, and cleanliness is always at a high standard the biggest difference we have found in this care home is the staff. From whatever level the staff always find time to engage and encourage residents with a smile on their face.
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Review from Nita H (Daughter of Resident) published on 2 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has had a new lease of life since living at Wharfeside. He is fairly independent but does enjoy interacting with the staff.
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Review from Mary O (Wife of Resident) published on 24 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wharfeside is a modern and beautifully furnished care home.
The staff are amazing - very friendly and caring.
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Review from H H (Daughter of Resident) published on 17 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father came to Wharfeside for three weeks initially, just to try it, but decided to stay permanently. He said the food is excellent, staff are kind and friendly, and the rooms are well designed and finished to a high standard. I echo his thoughts. Staff have been great at diffusing situations when
my dad has been confused, and he has settled in well and is more relaxed and less anxious. He is looking forward to spending time pottering in the garden come the spring, where there are areas to plant.
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Review from Joseph R (Friend of Resident) published on 18 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Not much good at reviews, but I really enjoyed today's visit. Everybody appeared to be very happy, including the staff.
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Review from Heather S (Daughter-in-law of Resident) published on 27 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment we first contacted Wharfeside to enquire about a respite stay for Mother-in-law whilst we went on holiday, the staff team were, without exception, all especially helpful, friendly and accommodating. A visit to her own home before she went into Wharfeside was conducted in such a kind
and caring way, setting her anxieties to rest, and this was followed through by the same member of staff coming outside to meet her in the car as we arrived for the stay.
With a reputation for being hard to please, my mother-in-law said after her fortnight stay that the staff, accommodation, food and activities were wonderful and she 'could not fault' anything. Splendid praise indeed!
My husband, family and I were always made to feel welcome when we called or visited too.
I have no hesitation in recommending this lovely place with equally lovely staff.
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Review from Janet B (Respite Resident) published on 26 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was my first stay for respite at Wharfside, having previously stayed at another care setting. The care I received from the excellent staff was so good and kind, even when there was an issue with the call button not working they went the extra mile to ensure I was comfortable. The welcome I received
and the facilities were like being in a 5-star hotel.
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Review from Lynne M (Respite Resident) published on 25 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Whilst away on holiday I had a fall and fractured my pelvis. On my return to the UK, I needed short-term respite care to help with my recovery. I spent 3 weeks at Wharfeside. It was like going away to a posh hotel. All the staff were great and gave me the care and support I needed.
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Review from Alison C (Daughter of Resident) published on 14 September 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum spent a happy 5 years with Anchor Homes.
She always mentioned how happy and settled she was, she loved the staff and they enjoyed her stories and sense of humour.
She enjoyed the singing entertainment, art activities and games.
Her room was always clean and tidy and she said her bed was comfortable
and it was good she could personalise the room with her own things around her.
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Review from Jonathan L (Son of Resident) published on 13 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 96-year-old father came into Wharfeside in February 2023 having previously lived alone since the death of my mother/his wife in 2009. Moving into the home can not have been easy for him but he was made to feel welcome from the outset and his requests were always dealt with. He found the staff to
be friendly, accommodating and very helpful. The home is new and well designed with ensuite rooms, wide corridors and pleasant communal areas.
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Review from Martin A (Power of Attorney of Resident) published on 22 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wharfeside provides exceptional care within a wonderful facility. My aunt always felt at home, she was well looked after, totally at ease, comfortable and secure. Our family could not have wished for more.
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Review from A W (Son of Resident) published on 2 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Many excellent staff and a strong caring ethos at all levels.
Warmly recommended.
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Review from Jane C (Power of Attorney of Resident) published on 27 February 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Wharfeside is a delight. There are still problems getting in and out when the reception is not manned but once in, the home is well designed, bright and clean with excellent facilities in a great location with lovely views. The staff are as warm and caring as ever. They remain cheerful in spite of the
constant challenges, keep me well-informed and are responsive to any requests I have. The management team are trying to make life as interesting as possible for the residents by including and collaborating with families and friends. This is a welcome development.
Reply from Louise Bulcock, Manager at Wharfeside
Thank you for taking the time to review Wharfeside and we are pleased that you rate our facilities as excellent. Thank you for your lovely feedback regarding our team, which I will pass on. We are…read more
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Review from M B (Son of Resident) published on 9 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are friendly and kind. Nothing seems too much trouble and I am kept up to date with any health concerns. The home is clean and tidy and I often see staff talking to residents and engaging with them. Management and reception are an asset, as are all the staff.
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Review from R J (Son of Resident) published on 5 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Beautiful new care home, looking and feeling more like a high-end hotel. Excellent care is given, as usual. Simply a lovely place for Mum to live. Many thanks.
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Review from P N (Niece of Resident) published on 16 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
One of the first things that strikes you at Wharfeside is it is calm and peaceful. The staff are always patient and treat residents and visitors with respect. Wharfeside is spotlessly clean and residents are treated with dignity and their individual needs are catered for.
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Review from Judith K (Daughter of Resident) published on 1 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has advanced dementia. She lived in a previous home for 10 years prior to its closure and the move to Wharfeside. She is settling well into a well-appointed room with views over the river, supported by staff who know her and continue to care for her with the high level of dignity and respect our
family has always appreciated and been comforted by. The facilities and accommodation in Wharfeside are absolutely lovely, and alongside the homely feel and caring staff, we could not wish for better for Mum.
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Review from Lorraine L (Daughter of Resident) published on 1 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident for almost three years and I have been very satisfied with the level of care she has had. She is treated in a friendly way by all staff who work extremely hard in often difficult circumstances to keep all residents happy. The transition to the new premises was well-organised
and relatively stress-free for all concerned (perhaps not staff!) and I am hoping that after a period of settling in, a new period of even better care and support can begin. Good luck to everyone in your wonderful new home!
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Review from Jonathon L (Son of Resident) published on 21 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum moved from the old building to Wharfeside on Tuesday. The move was well-planned and orchestrated. The new facility is excellent in every respect - it looks and feels like a five-star hotel - certainly a homely environment for the residents. Mum has had no trouble adjusting and loves her new, bright,
airy room with a lovely view. The staff are brilliant and caring, and we have peace knowing that our mum is safe and well cared for.
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Current Review Score: 9.8 (9.845)

Overview of Review Score

The Review Score of 9.8 (9.845) out of 10 for Wharfeside is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.845 for Wharfeside is calculated as follows: ( (272 Excellents x 5) + (27 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 309 Ratings = 4.845
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Wharfeside is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 10 Nov 2025

We currently have two vacancies for care. Please contact Wharfeside directly for more information.

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Awards / Recognitions (10)

Meet the Team (0)

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