This place puts my mind at ease. The staff here are so kind and caring
Angela S (Wife of Resident)
I am absolutely delighted with the care that my father is receiving from Hatfield Manor.
J R (Daughter of Resident)
The team have been welcoming and caring and the facilities are wonderful.
Lisa M (Daughter of Resident)
Standard fees at Hatfield Manor cover a wide range of high-quality services designed to support residents’ comfort, wellbeing, and daily living. This includes all meals and refreshments, housekeeping, laundry, personal care, and access to a full programme of activities and events. Residents also enjoy full use of all communal lounges, dining areas, landscaped gardens, and on-site amenities.
In addition to the standard offering, there are optional extras available to enhance the resident experience. These may include services such as hairdressing, chiropody, newspapers, or certain one-to-one outings and entertainment. These are charged separately, giving residents the flexibility to choose the services that suit their preferences.
In some cases, if a resident or their family chooses additional features such as a larger room or upgraded facilities, a top-up payment may be discussed. All fee details are clearly explained in advance, and the team is committed to making all financial information transparent, supportive, and easy to understand.
Visitors are welcome at any time, 24 hours a day, 7 days a week. There is no need to book in advance or contact the home before arriving.
Family and friends are encouraged to visit whenever it suits them and their loved ones.
Communal areas and outdoor spaces are available for residents and their visitors to enjoy during their time at the home.
Hatfield Manor offers ample on-site parking for all visitors, making access to the home straightforward and convenient. The parking area is located within the grounds of the home, ensuring that visitors do not need to park off-site or walk long distances.
Designated disabled parking bays are available close to the main entrance to support those with mobility needs. All parking is free of charge and available at all times.
The on-site parking is clearly signposted and easily accessible, helping to provide a smooth arrival experience for family, friends, and other guests.
Hatfield Manor has a Review Score of 9.9 (9.891) out of 10, based on 30 reviews in the last 2 years.
Over all time Hatfield Manor has 34 reviews.
5.0 out of 5
5.0 out of 5
5.0 out of 5
5.0 out of 5
Thank you so much for your kind words. Were truly delighted to hear that your grandad enjoyed his time with us and was actively involved in activities. It means a great deal to know that we were able to ease your mums concerns and exceed your familys expectations. Supporting our residents in living fulfilling, joyful lives is at the heart of what we do at Hatfield Manor. Thank you again for your lovely feedback!
5.0 out of 5
Thank you for your kind words. We're so pleased to hear that your friend enjoyed his time with us. It's always our aim to create a warm, welcoming environment where residents can truly enjoy life. Your feedback means a lot to our team!
5.0 out of 5
Thank you ever so much for your lovely review. Were so pleased to hear that your grandmother is happier, healthier, and more lively since moving here. It means a great deal to know that shes receiving the care and attention she deserves, and that its been a better fit for her at a lower cost. Our team are truly dedicated to making residents feel comfortable and well looked after, so your kind words are greatly appreciated. Please dont hesitate to get in touch if theres anything more we can do to support her or your family.
5.0 out of 5
Thank you ever so much for your kind and thoughtful words. We are truly delighted to hear how pleased you are with the care your father is receiving at Hatfield Manor.It's wonderful to know that our facilities and staffing levels have met your expectations, and that you've found our management team to be friendly and supportive. Most of all, we're thrilled to hear that our care team have made such a positive impact - they are indeed the heart of what we do, and your recognition means the world to them.It's especially touching to hear that your father is now enjoying social events and joining in with activities, particularly after his previous experience. Helping our residents feel engaged, valued and part of a vibrant community is one of our top priorities, so your feedback really is incredibly rewarding.Thank you again for taking the time to share your experience. It means a great deal to all of us here at Hatfield Manor.
4.0 out of 5
Thank you for taking the time to share your feedback about your experience at Hatfield Manor. We're pleased to hear you found the home itself to be clean and welcoming with a pleasant atmosphere.However, we are sorry to hear that the cleanliness of the room and table did not meet our usual high standards. Please rest assured that we take this feedback seriously, and we will address the matter with our housekeeping team to ensure all rooms are consistently maintained to the highest standard.We hope that on your next visit, you will notice the improvements made from your feedback.
5.0 out of 5
Thank you so much for your kind words. We are delighted to hear that your mum receives the highest standard of care. Our staff are truly dedicated to providing the best possible experience for all our residents and your appreciation means a lot to us. It's always rewarding to know that our efforts make a positive impact. We are grateful for your thanks and support.
5.0 out of 5
Thank you so much for your kind words and thoughtful feedback. It truly means a great deal to us to know that you felt trust and reassurance in the care and support we provided for your dad at Hatfield Manor. Our team works tirelessly to create a safe and supportive environment, and your appreciation reaffirms our efforts. Thank you again for placing your trust in us. Should you need anything in the future, please don't hesitate to reach out.
5.0 out of 5
Thank you so much for your kind words and thoughtful feedback. It truly means a great deal to us to know that you felt trust and reassurance in the care and support we provided for your mother at Hatfield Manor. Our team works tirelessly to create a safe and supportive environment, and your appreciation reaffirms our efforts. We are so pleased to hear that your mother felt well supported and cared for by our staff. It was an absolute privilege to care for her, and we will ensure your gratitude is shared with the entire team they will be delighted to hear it. Thank you again for placing your trust in us. Should you need anything in the future, please don't hesitate to reach out.
4.0 out of 5
Thank you so much for your kind words and thoughtful feedback. It truly means a great deal to us to know that you felt trust and reassurance in the care and support we provided for your relative at Hatfield Manor. Our team works tirelessly to create a safe and supportive environment, and your appreciation reaffirms our efforts. Thank you again for placing your trust in us. Should you need anything in the future, please don't hesitate to reach out.
5.0 out of 5
Thank you so much for your kind words and thoughtful feedback. It truly means a great deal to us to know that you felt trust and reassurance in the care and support we provided for your mother at Hatfield Manor. Our team works tirelessly to create a safe and supportive environment, and your appreciation reaffirms our efforts. We are so pleased to hear that your mother felt well supported and cared for by our staff. It was an absolute privilege to care for her, and we will ensure your gratitude is shared with the entire team they will be delighted to hear it. Thank you again for placing your trust in us. Should you need anything in the future, please don't hesitate to reach out.
5.0 out of 5
Thank you so much for your kind words. We are delighted to hear that your friend receives the highest standard of care. Our staff are truly dedicated to providing the best possible experience for all our residents, and your appreciation means a lot to us. It's always rewarding to know that our efforts make a positive impact. We are grateful for your thanks and support.
5.0 out of 5
Thank you so much for your kind words. We are delighted to hear that your mother-in-law receives the highest standard of care. Our staff are truly dedicated to providing the best possible experience for all our residents, and your appreciation means a lot to us. It's always rewarding to know that our efforts make a positive impact. We are grateful for your thanks and support. (Name: Vera Moreira-Henocq Email: vera.moreira-henocq@moraruk.co Position: Home Manager)
5.0 out of 5
Thank you so much for your lovely review and for taking the time to share your thoughts. It means so much to us that you feel reassured knowing your loved one is well cared for. Our team works hard to create a warm and supportive environment for both residents and their families, and it's wonderful to hear that this has made a difference for you. We're delighted that you appreciate the spacious, hotel-style rooms and the ability to personalise them-it's very important to us that our residents feel truly at home. Your kind recommendation is greatly appreciated and motivates us to keep providing the best possible care. If there's ever anything more we can do, please don't hesitate to let us know.
5.0 out of 5
Thank you so much for your kind words. We are delighted to hear that your husband is receiving the highest standards of care. Our staff are truly dedicated to providing the best possible experience for all our residents, and your appreciation means a lot to us. It's always rewarding to know that our efforts make a positive impact. We are grateful for your thanks and support. If there is anything more we can do to assist you or your family, please don't hesitate to reach out.
5.0 out of 5
Thank you so much for your kind words. We are delighted to hear that your grandad received care of the highest standard. Our staff are truly dedicated to providing the best possible experience for all our residents, and your appreciation means a lot to us. It's always rewarding to know that our efforts make a positive impact. We are grateful for your thanks and support.
5.0 out of 5
Thank you so much for your kind words. We are delighted to hear that your husband is receiving the highest standards of care. Our staff are truly dedicated to providing the best possible experience for all our residents, and your appreciation means a lot to us. It's always rewarding to know that our efforts make a positive impact. We are grateful for your thanks and support. If there is anything more we can do to assist you or your family, please don't hesitate to reach out.
5.0 out of 5
Thank you so much for your kind words. We are delighted to hear that your mother received care of the highest standard. Our staff are truly dedicated to providing the best possible experience for all our residents, and your appreciation means a lot to us. It's always rewarding to know that our efforts make a positive impact. We are grateful for your thanks and support. If there is anything more we can do to assist you or your family, please don't hesitate to reach out. (Name: Vera Moreira-Henocq Email: vera.moreira-henocq@moraruk.co Position: Home Manager)
The Review Score of 9.9 (9.891) out of 10 for Hatfield Manor is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows:
We currently have vacancies available in our Nursing, Residential, and Dementia Care services. Our home provides a comfortable, caring environment with personalised support tailored to each individual. Whether you’re seeking long-term care or a short-term stay, we’re here to offer the care and reassurance you need.
Dimisha, our Deputy Manager, joined the team in October 2023.
Qualifying as a nurse in 2013, she has steadily advanced in the care sector and now proudly serves as the Deputy Manager at Hatfield Manor.
Alexandra joined the team at Hatfield Manor in September 2023, bringing with her nine years of valuable experience in the care sector. Her extensive background and dedication to high-quality care have made her an asset to the team. She is thoroughly enjoying her role at Hatfield Manor, where she takes pride in creating a warm and supportive environment for residents. Alexandra looks forward to making a positive impact and contributing to the high standards of care that Hatfield Manor is known for.
Errin is our Lifestyle Lead and brings incredible energy to all things fun and engaging at Hatfield Manor! She is dedicated to creating a personalised experience for each resident, ensuring that everyone has the opportunity to enjoy activities tailored to their interests and preferences. With her creativity and enthusiasm, Errin is committed to making life at Hatfield Manor vibrant and fulfilling.
Paul, our dedicated Maintenance Lead, is always on hand to ensure that Hatfield Manor remains in excellent condition for all residents and visitors. With expertise in all areas of upkeep and repair, he takes pride in maintaining a safe, comfortable, and well-functioning environment throughout the home. His commitment to high standards and attention to detail mean that any maintenance needs are handled efficiently, helping to create a seamless and enjoyable experience for everyone at Hatfield Manor.
Marziyeh brings a strong nursing background to Hatfield Manor, having practiced in Switzerland before moving to the UK. She is deeply passionate about elderly care, dedicating her expertise and compassion to enhancing the quality of life for each resident. Her international experience and commitment to high standards make her a valuable part of the team, and she strives to provide the best possible care and support for those at Hatfield Manor.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hatfield Manor to verify any information. View our terms and conditions. Hatfield Manor has an Enhanced Service - more info.
