Hatfield Manor

Hatfield Avenue, Hatfield AL10 9UA
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9.9 34 Reviews
  • Hatfield Manor, Hatfield
Hatfield Manor is a purpose-built care home offer high-quality care to the people who live here. The atmosphere in the home feels warm, calm, and genuinely welcoming.

This modern 81-bedroom home features en-suite rooms arranged in a small household design, encouraging easy connection while respecting privacy. Each household includes its own kitchen, lounge, and dining area, creating a familiar daily rhythm and comfortable spaces for unhurried conversation.

Thoughtful amenities add comfort and choice: a café bar, cosy lounges, and beautifully landscaped gardens.

Additional facilities enhance everyday living, including a private dining room for family occasions, a vintage tea room, an in-house cinema, a hair salon, family kitchens, and peaceful quiet rooms.

Care is person-centred and tailored to individual preferences, daily routines, and what matters most.

Hatfield House and Park are close by for easy outings.
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Care Provided by Hatfield Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 81 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Standard fees at Hatfield Manor cover a wide range of high-quality services designed to support residents’ comfort, wellbeing, and daily living. This includes all meals and refreshments, housekeeping, laundry, personal care, and access to a full programme of activities and events. Residents also enjoy full use of all communal lounges, dining areas, landscaped gardens, and on-site amenities.


In addition to the standard offering, there are optional extras available to enhance the resident experience. These may include services such as hairdressing, chiropody, newspapers, or certain one-to-one outings and entertainment. These are charged separately, giving residents the flexibility to choose the services that suit their preferences.


In some cases, if a resident or their family chooses additional features such as a larger room or upgraded facilities, a top-up payment may be discussed. All fee details are clearly explained in advance, and the team is committed to making all financial information transparent, supportive, and easy to understand.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Monica Dragu (Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (81)
  • Single Rooms with Ensuite Wet Room (81)

Visiting

  • Visitors are welcome at any time, 24 hours a day, 7 days a week. There is no need to book in advance or contact the home before arriving.


    Family and friends are encouraged to visit whenever it suits them and their loved ones.


    Communal areas and outdoor spaces are available for residents and their visitors to enjoy during their time at the home.

Parking

  • Hatfield Manor offers ample on-site parking for all visitors, making access to the home straightforward and convenient. The parking area is located within the grounds of the home, ensuring that visitors do not need to park off-site or walk long distances.


    Designated disabled parking bays are available close to the main entrance to support those with mobility needs. All parking is free of charge and available at all times.


    The on-site parking is clearly signposted and easily accessible, helping to provide a smooth arrival experience for family, friends, and other guests.

Hatfield Manor Reviews (34)

9.9

Hatfield Manor has a Review Score of 9.9 (9.914) out of 10, based on 27 reviews in the last 2 years.
Over all time Hatfield Manor has 34 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Hatfield Manor
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Total of 34, showing 21-34
Review from S B (Son of Resident) published on 1 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my father received was of the highest standard, all the staff are so dedicated to the residence. We give thanks to all at this home and the care they give.
Reply from Ben Maynard, Business Development Manager at Hatfield Manor
Thank you so much for your kind words. We are delighted to hear that your father received care of the highest standard. Our staff are truly dedicated to providing the best possible experience for all…read more
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Review from N C (Son of Resident) published on 13 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good and attentive care. My mu was in safe hands at Hatfield Manor. The care staff were very professional and kind. We never had cause for concern over her wellbeing.
Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor
Thank you for your lovely review. It is an absolute pleasure looking after your mum. (Name: Vera Moreira-Henocq Email: vera.moreira-henocq@moraruk.co Position: Home Manager)
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Review from Elisabeth S (Daughter of Resident) published on 26 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was sent to Hatfield Manor for palliative care at the end of February 2024; she sadly passed away just 3 weeks later. Her needs were complex, but the care she received was exceptional; she was treated with great kindness and dignity throughout her stay. I am so grateful that my mother's last
days were spent in such lovely, caring surroundings.
The home is beautiful, from the elegant reception area to the spacious, beautifully decorated bedrooms and communal spaces. Hatfield Manor is not like any care home that I have ever been in, it always smells and looks lovely and clean, the staff are motivated and the residents seem very content and well looked after.
The home manager and the staff are excellent. Every member of staff that I met smiled and introduced themselves on the first meeting, always said hello and couldn't have been kinder to us when our mother passed away.
Hatfield Manor is a supreme example of how a care home should be and I would highly recommend it.
Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor
Thank you for your lovely review. It is an absolute pleasure looking after your mum. (Name: Vera Moreira-Henocq Email: vera.moreira-henocq@moraruk.co Position: Home Manager)
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Review from I N (Son of Resident) published on 16 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were offered a place at Hatfield Manor on November 2nd. Mum took residence on Monday 6th, she was confident and content with the knowledge that the home and staff were going to make her final weeks as comfortable as possible. The family can only offer sincere gratitude to all at Hatfield Manor for
the care, kindness and love given to Mum and the family. Thank you
Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor
Thank you for your lovely review. It is an absolute pleasure looking after your mum. (Name: Vera Moreira-Henocq Email: vera.moreira-henocq@moraruk.co Position: Home Manager)
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Review from Lucy S (Sister of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister moved to Hatfield Manor Care Home in October 2023, and she spent the last 3 months of her life there. This beautiful, new, purpose-built care home offered her a home from home.
It provided her the safety and palliative support she needed whilst enabling her to continue to live independently
for as long as possible. The staff there were amazing. The home manager and her team provided outstanding care from day one.
The staff really cared for my sister, and we were very touched when seven of the team attended her funeral. The in-house nursing team took great care of my sister's complex medical needs.
My sister was able to remain in the home for end-of-life care, surrounded by her family and being cared for by staff who knew and cared very much for her. The support my family and I received from the staff was incredible.
I will be forever grateful to the team for taking such great care of my sister.
Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor
Thank you for your lovely review. It was an absolute pleasure looking after your sister.
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Review from Susan B (Wife of Resident) published on 18 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is currently staying here and if you have any thoughts about care homes Hatfield Manor will put your mind at rest. The staff, meals, room are first class.
I know my husband is getting top-class care from such caring people.
Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor
Thank you for your lovely review. It is an absolute pleasure looking after your husband.
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Review from Marie H (Friend of Resident) published on 18 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My best friend was a resident and sadly passed away to a terminal disease. The care myself and her family was shown was outstanding. Every single carer showed how much care they had for my friend. They looked after her when we were not there. The care home was so clean and tidy. It was my friend's birthday
recently and the care home went all out for her... they got her three cakes and decorated the lounge. They sung to her and made her feel extra special. I am totally overwhelmed that my friend spent her last few months in a place she could call home. A huge thank you to each and every one of the staff at Hatfield Manor. For me a big shout out to one member of staff in particular who stood out for me and showed such respect to my best friend. From the bottom of my heart thank you.
Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor
Thank you for your lovely review. It is an absolute pleasure looking after your friend.
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Review from Goffrey S (Son-in-law of Resident) published on 2 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased my mother-in-law spent her last weeks surrounded by a pleasant, friendly, kind and professional team. The infrastructure and services were excellent and comforting for the family during this time and the team could not have faulted for how they cared for my mother-in-law and the whole
family.
A big thank you to the team from management all the way done to the team.
Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor
Thank you for your lovely review. It is an absolute pleasure looking after your relative.
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Review from J B (Daughter-in-law of Resident) published on 19 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care overlapped a change of management with new manager, much more effective and efficient, implementing changes to security with immediate effect. Care and nursing staff extremely dedicated and considerate of client needs. Food provided was excellent in standard, nutrition and presentation, but adaptation
needed to choices to allow for more traditional tastes of elderly clients e.g. stews, meat and 2 veg and gravy, etc. Menus not displayed which would help relatives. That said, chefs were amenable to change to soft foods or offer to cook alternatives. New manager implementing once a month communication/meet with families which is much appreciated as home becomes busier and more occupied.
Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor
Thank you for your lovely review. It is an absolute pleasure looking after your relative. I can confirm that at Hatfield Manor we value everyone's feedback and use it in a way to improve our services…read more
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Review from Ann S (Stepdaughter of Resident) published on 6 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stepfather was discharged to Hatfield Manor via the NHS to be cared for in the last months of his 93 year life from hospital.
The carers treated him with absolute love and care throughout his six weeks with Hatfield Manor. Nothing was any trouble. Both my mum and I could leave him every night knowing
that he was safe and being treated with humanity.
The accommodation, facilities, and provisions were first class. I can't recommend enough.
Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor
Thank you for your lovely review. It is an absolute pleasure looking after your stepfather. (Position: Home Manager)
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Review from Kay N (Daughter-in-law of Resident) published on 8 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my father-in-law is receiving is first-class. The staff are all caring in a very professional manner. My father-in-law was very nervous at the start but settled so quickly with the help of the staff. He is smiley, and comfortable and loves to praise the staff. The food is of an excellent standard
and plentiful. As a family, we are all overjoyed with everything.
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Review from Jonathan N (Son of Resident) published on 12 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
As the first resident at Hatfield Manor our mother had little to go on other than the amazing quality of the rooms, communal areas and the proactive management team getting everything ready for opening. From the very first day I have been hugely impressed with every aspect of the operation on site from
the high quality medical supervision to the care team and the catering staff. All focused on wellbeing and adding those little touches which make a difference during the day.
I would absolutely recommend Hatfield Manor as an example of the next generation of care homes which are now setting the standards missing in the older institutions.
Reply from Sharon Butler, Resident Relations Manager at Hatfield Manor
Thank you for your lovely review. It is an absolute pleasure looking after your mother.
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Review from Christine T (Wife of Resident) published on 28 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has dementia and is a very complex case, he is only 68.
The home itself is beautiful and my husband has a lovely spacious room. That aside, does not compare to the excellent staff.
The whole team at Hatfield Manor have been so supportive and understanding.
My husband loves the food
and even the chef takes time out to come and chat to him.
The care staff have taken the time to engage with my husband in his love of music.
We had an issue with my husband at the weekend and a member of staff, who my husband I very comfortable with, stayed two hours after her shift ended to calm him down.
The staff are clearly very well trained and it seems more than just a job to them.
I would wholeheartedly recommend this home.
Reply from Sharon Butler, Resident Relations Manager at Hatfield Manor
Dear Christine
Thank you also for your positive comments regarding our lovely home and team. Your husband delighted everyone with his very detailed knowledge in all music genres during his stay.
I…read more
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Review from Kate P (Daughter of Resident) published on 8 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother is enjoying a fantastic quality of life at Hatfield Manor. Seven of us recently gathered together as a family to share a delicious meal in the fine dining room where we enjoyed some wonderful moments which we never thought we would get again. Staff are sensitive to our needs as relatives
every bit as much as they are to our mother's as a resident, the care, both medical and pastoral, is exemplary, thank you so much.
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Current Review Score: 9.9 (9.914)

Overview of Review Score

The Review Score of 9.9 (9.914) out of 10 for Hatfield Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.914 for Hatfield Manor is calculated as follows: ( (290 Excellents x 5) + (21 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 314 Ratings = 4.914
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hatfield Manor is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (5)

Dimisha

Dimisha

Job Title: Clinical Deputy Manager Joined: 2023

Dimisha, our Deputy Manager, joined the team in October 2023.


Qualifying as a nurse in 2013, she has steadily advanced in the care sector and now proudly serves as the Deputy Manager at Hatfield Manor.

Alexandra

Alexandra

Job Title: Business Administrator Joined: 2023

Alexandra joined the team at Hatfield Manor in September 2023, bringing with her nine years of valuable experience in the care sector. Her extensive background and dedication to high-quality care have made her an asset to the team. She is thoroughly enjoying her role at Hatfield Manor, where she takes pride in creating a warm and supportive environment for residents. Alexandra looks forward to making a positive impact and contributing to the high standards of care that Hatfield Manor is known for.

Errin

Errin

Job Title: Lifestyle Lead Joined: 2023

Errin is our Lifestyle Lead and brings incredible energy to all things fun and engaging at Hatfield Manor! She is dedicated to creating a personalised experience for each resident, ensuring that everyone has the opportunity to enjoy activities tailored to their interests and preferences. With her creativity and enthusiasm, Errin is committed to making life at Hatfield Manor vibrant and fulfilling.

Paul

Paul

Job Title: Maintenance Operative Joined: 2023

Paul, our dedicated Maintenance Lead, is always on hand to ensure that Hatfield Manor remains in excellent condition for all residents and visitors. With expertise in all areas of upkeep and repair, he takes pride in maintaining a safe, comfortable, and well-functioning environment throughout the home. His commitment to high standards and attention to detail mean that any maintenance needs are handled efficiently, helping to create a seamless and enjoyable experience for everyone at Hatfield Manor.

Marziyeh

Marziyeh

Job Title: Unit Manager Joined: 2023

Marziyeh brings a strong nursing background to Hatfield Manor, having practiced in Switzerland before moving to the UK. She is deeply passionate about elderly care, dedicating her expertise and compassion to enhancing the quality of life for each resident. Her international experience and commitment to high standards make her a valuable part of the team, and she strives to provide the best possible care and support for those at Hatfield Manor.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hatfield Manor to verify any information. View our terms and conditions. Hatfield Manor has an Enhanced Service - more info.