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Hatfield Manor

Hatfield Avenue, Hatfield, Hertfordshire AL10 9UA
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This place puts my mind at ease. The staff here are so kind and caringAngela S(Wife of Resident/Service User)
Hatfield Manor, Hatfield
I am absolutely delighted with the care that my father is receiving from Hatfield Manor.J R(Daughter of Resident/Service User)
Hatfield Manor, Hatfield
The team have been welcoming and caring and the facilities are wonderful.Lisa M(Daughter of Resident/Service User)
Hatfield Manor, Hatfield

Hatfield Manor is a purpose-built care home offer high-quality care to the people who live here. The atmosphere in the home feels warm, calm, and genuinely welcoming.

This modern 81-bedroom home features en-suite rooms arranged in a small household design, encouraging easy connection while respecting privacy. Each household includes its own kitchen, lounge, and dining area, creating a familiar daily rhythm and comfortable spaces for unhurried conversation.

Thoughtful amenities add comfort and...  

Care Provided by Hatfield Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 81 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,450 - £1,900£1,800 - £2,000
Residential Dementia Care£1,500 - £1,900£1,800 - £2,000
Nursing Care£1,600 - £1,900£1,800 - £2,000
Nursing Dementia Care£1,600 - £1,900£1,800 - £2,000

Standard fees at Hatfield Manor cover a wide range of high-quality services designed to support residents’ comfort, wellbeing, and daily living. This includes all meals and refreshments, housekeeping, laundry, personal care, and access to a full programme of activities and events. Residents also enjoy full use of all communal lounges, dining areas, landscaped gardens, and on-site amenities.

In addition to the standard offering, there are optional extras available to enhance the resident experience. These may include services such as hairdressing, chiropody, newspapers, or certain one-to-one outings and entertainment. These are charged separately, giving residents the flexibility to choose the services that suit their preferences.

In some cases, if a resident or their family chooses additional features such as a larger room or upgraded facilities, a top-up payment may be discussed. All fee details are clearly explained in advance, and the team is committed to making all financial information transparent, supportive, and easy to understand.

Contact Hatfield Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Petronela Anghel(Care Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Last Refurbishment: -1
  • Number of floors: 2

Room Information

  • Single Rooms (81)
  • Single Rooms with ensuite Wet Room (81)

Visiting

  • Visitors are welcome at any time, 24 hours a day, 7 days a week. There is no need to book in advance or contact the home before arriving. Family and friends are encouraged to visit whenever it suits them and their loved ones. Communal areas and outdoor spaces are available for residents and their visitors to enjoy during their time at the home.

Parking

  • Ample on-site parking for all visitors, making access to the home straightforward and convenient. The parking area is located within the grounds of the home, ensuring that visitors do not need to park off-site or walk long distances. Designated disabled parking bays are available close to the main entrance to support those with mobility needs. All parking is free of charge and available at all times. The on-site parking is clearly signposted and easily accessible, helping to provide a smooth arrival experience for family, friends, and other guests.

Hatfield Manor Reviews (43)

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9.9

Hatfield Manor has a Review Score of 9.9 (9.887) out of 10, based on 29 reviews in the last 2 years. Over all time Hatfield Manor has 43 reviews.

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Review from Julie D (Daughter of Resident) published on 17 December 2024 Submitted via Postal Card
Overall Experience
I am writing this review after my mum has sadly passed away. I can definitely give Hatfield Manor 10 out of 10 for their professionalism, care and kindness in everything they do.

I will miss going in there as I felt they were one big family that I was part of. Well done to the manager and all of your amazing team.

Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor

Thank you so much for your kind words and thoughtful feedback. It truly means a great deal to us to know that you felt trust and reassurance in the care and support we provided for your mother at Hatfield Manor. Our team works tirelessly to create a safe and supportive environment, and your...  

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Review from Y P (Daughter of Resident) published on 17 December 2024 Submitted via Postal Card
Overall Experience

Hatfield Manor is one of the nicest care homes in the Herts. We are very happy, the staff are very caring.

Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor

Thank you so much for your kind words and thoughtful feedback. It truly means a great deal to us to know that you felt trust and reassurance in the care and support we provided for your relative at Hatfield Manor. Our team works tirelessly to create a safe and supportive environment, and your...  

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Review from Sue G (Daughter of Resident) published on 5 December 2024 Submitted via Postal Card
Overall Experience
I would just like to say a big thank you to all your staff and management at Hatfield Manor. They all went out to help my mother and support her needs too and honestly, this has been the first care home that I trusted for a long time.
I felt that she was very supported here by your staff too.

So thank you all once again.

Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor

Thank you so much for your kind words and thoughtful feedback. It truly means a great deal to us to know that you felt trust and reassurance in the care and support we provided for your mother at Hatfield Manor. Our team works tirelessly to create a safe and supportive environment, and your...  

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Review from D R (Friend of Resident) published on 2 October 2024 Submitted via Website
Overall Experience

What an amazing home, friendly caring staff, who demonstrate a high level of professionalism and dignity towards my friend. The rooms are spacious with lovely upholstery. I would definitely recommend this wonderful place.

Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor

Thank you so much for your kind words. We are delighted to hear that your friend receives the highest standard of care. Our staff are truly dedicated to providing the best possible experience for all our residents, and your appreciation means a lot to us. It's always rewarding to know that our efforts make a positive impact. We are grateful for your thanks and support.

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Review from Angela S (Wife of Resident) published on 29 August 2024 Submitted via Postal Card
Overall Experience

This place puts my mind at ease. The staff here are so kind and caring and do their utmost to make life as good as they can for the residents and their families. They cooperate with relatives rather than setting rules. I couldn't recommend them more highly. The rooms are like hotel rooms, big and clean, but with the freedom to add personal pictures photos, etc. This is an excellent and uplifting place.

Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor

Thank you so much for your lovely review and for taking the time to share your thoughts. It means so much to us that you feel reassured knowing your loved one is well cared for. Our team works hard to create a warm and supportive environment for both residents and their families, and it's wonderful...  

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Review from L A (Wife of Resident) published on 28 August 2024 Submitted via Postal Card
Overall Experience

The home, I would like to call it home, not a care home as my husband calls this place home or hotel. He seems happy here thanks to all the professionals and loving care he receives from 'all the professionals working hard to keep him happy and safe. My experience so far has been so lovely as I can see my husband is settling nicely in his new home. This is his 5th day since his admission, and he felt so happy and safe that he called me last night and said that he would like to come and get me to be here with him as he feels happy here. Since that phone call I felt so reassured. So thank you so much for looking after my husband.

Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor

Thank you so much for your kind words. We are delighted to hear that your husband is receiving the highest standards of care. Our staff are truly dedicated to providing the best possible experience for all our residents, and your appreciation means a lot to us. It's always rewarding to know that...  

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Review from M P (Granddaughter of Resident) published on 28 August 2024 Submitted via Postal Card
Overall Experience

What a wonderful place. Not only is the home itself is modern, well decorated, clean and welcoming the staff and care team were fantastic. Grandad was very happy here and it was a joy to visit.

Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor

Thank you so much for your kind words. We are delighted to hear that your grandad received care of the highest standard. Our staff are truly dedicated to providing the best possible experience for all our residents, and your appreciation means a lot to us. It's always rewarding to know that our efforts make a positive impact. We are grateful for your thanks and support.

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Review from Steve C (Brother of Resident) published on 28 August 2024 Submitted via Postal Card
Overall Experience

Hatfield Manor has such a good atmosphere. As soon as I walk in, I fear that everything is calm and running well. The decor is so good and it always looks clean and cared for. All the staff are so helpful and friendly. My sister is happy and friendly. My sister is happy here, and that is the most important thing.

Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor

Thank you so much for your kind words. We are delighted to hear that your husband is receiving the highest standards of care. Our staff are truly dedicated to providing the best possible experience for all our residents, and your appreciation means a lot to us. It's always rewarding to know that...  

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Review from B R (Son of Resident) published on 23 August 2024 Submitted via Postal Card
Overall Experience

I cannot thank the staff a Hatfield Manor enough for their wonderful attention, patience empathy and care for my 98-year-old mother. She is blind and deaf and suffers from dementia so she needs to watch constantly. She spent five appalling months in her previous home where she needed five ambulances for multiple serious injuries, finally necessitating a month in hospital. She is lucky to be alive but the greatest good fortune is ending up at Hatfield Manor to live out her days with dignity and proper care.

Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor

Thank you so much for your kind words. We are delighted to hear that your mother received care of the highest standard. Our staff are truly dedicated to providing the best possible experience for all our residents, and your appreciation means a lot to us. It's always rewarding to know that our...  

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Review from S B (Son of Resident) published on 1 August 2024 Submitted via Postal Card
Overall Experience

The care my father received was of the highest standard, all the staff are so dedicated to the residence. We give thanks to all at this home and the care they give.

Reply from Ben Maynard, Business Development Manager at Hatfield Manor

Thank you so much for your kind words. We are delighted to hear that your father received care of the highest standard. Our staff are truly dedicated to providing the best possible experience for all our residents, and your appreciation means a lot to us. It's always rewarding to know that our...  

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Review from N C (Son of Resident) published on 13 June 2024 Submitted via Postal Card
Overall Experience

Very good and attentive care. My mu was in safe hands at Hatfield Manor. The care staff were very professional and kind. We never had cause for concern over her wellbeing.

Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor

Thank you for your lovely review. It is an absolute pleasure looking after your mum. (Name: Vera Moreira-Henocq Email: vera.moreira-henocq@moraruk.co Position: Home Manager)

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Review from Elisabeth S (Daughter of Resident) published on 26 April 2024 Submitted via Website
Overall Experience
My mother was sent to Hatfield Manor for palliative care at the end of February 2024; she sadly passed away just 3 weeks later. Her needs were complex, but the care she received was exceptional; she was treated with great kindness and dignity throughout her stay. I am so grateful that my mother's last days were spent in such lovely, caring surroundings.
The home is beautiful, from the elegant reception area to the spacious, beautifully decorated bedrooms and communal spaces. Hatfield Manor is not like any care home that I have ever been in, it always smells and looks lovely and clean, the staff are motivated and the residents seem very content and well looked after.
The home manager and the staff are excellent. Every member of staff that I met smiled and introduced themselves on the first meeting, always said hello and couldn't have been kinder to us when our mother passed away.

Hatfield Manor is a supreme example of how a care home should be and I would highly recommend it.

Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor

Thank you for your lovely review. It is an absolute pleasure looking after your mum. (Name: Vera Moreira-Henocq Email: vera.moreira-henocq@moraruk.co Position: Home Manager)

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Review from I N (Son of Resident) published on 16 February 2024 Submitted via Postal Card
Overall Experience

We were offered a place at Hatfield Manor on November 2nd. Mum took residence on Monday 6th, she was confident and content with the knowledge that the home and staff were going to make her final weeks as comfortable as possible. The family can only offer sincere gratitude to all at Hatfield Manor for the care, kindness and love given to Mum and the family. Thank you

Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor

Thank you for your lovely review. It is an absolute pleasure looking after your mum. (Name: Vera Moreira-Henocq Email: vera.moreira-henocq@moraruk.co Position: Home Manager)

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Review from Lucy S (Sister of Resident) published on 31 January 2024 Submitted via Website
Overall Experience
My sister moved to Hatfield Manor Care Home in October 2023, and she spent the last 3 months of her life there. This beautiful, new, purpose-built care home offered her a home from home.
It provided her the safety and palliative support she needed whilst enabling her to continue to live independently for as long as possible. The staff there were amazing. The home manager and her team provided outstanding care from day one.
The staff really cared for my sister, and we were very touched when seven of the team attended her funeral. The in-house nursing team took great care of my sister's complex medical needs.
My sister was able to remain in the home for end-of-life care, surrounded by her family and being cared for by staff who knew and cared very much for her. The support my family and I received from the staff was incredible.

I will be forever grateful to the team for taking such great care of my sister.

Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor

Thank you for your lovely review. It was an absolute pleasure looking after your sister.

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Review from Susan B (Wife of Resident) published on 18 January 2024 Submitted via Postal Card
Overall Experience
My husband is currently staying here and if you have any thoughts about care homes Hatfield Manor will put your mind at rest. The staff, meals, room are first class.

I know my husband is getting top-class care from such caring people.

Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor

Thank you for your lovely review. It is an absolute pleasure looking after your husband.

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Review from Marie H (Friend of Resident) published on 18 January 2024 Submitted via Website
Overall Experience

My best friend was a resident and sadly passed away to a terminal disease. The care myself and her family was shown was outstanding. Every single carer showed how much care they had for my friend. They looked after her when we were not there. The care home was so clean and tidy. It was my friend's birthday recently and the care home went all out for her... they got her three cakes and decorated the lounge. They sung to her and made her feel extra special. I am totally overwhelmed that my friend spent her last few months in a place she could call home. A huge thank you to each and every one of the staff at Hatfield Manor. For me a big shout out to one member of staff in particular who stood out for me and showed such respect to my best friend. From the bottom of my heart thank you.

Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor

Thank you for your lovely review. It is an absolute pleasure looking after your friend.

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Review from Goffrey S (Son-in-law of Resident) published on 2 November 2023 Submitted via Postal Card
Overall Experience
I am very pleased my mother-in-law spent her last weeks surrounded by a pleasant, friendly, kind and professional team. The infrastructure and services were excellent and comforting for the family during this time and the team could not have faulted for how they cared for my mother-in-law and the whole family.

A big thank you to the team from management all the way done to the team.

Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor

Thank you for your lovely review. It is an absolute pleasure looking after your relative.

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Review from J B (Daughter-in-law of Resident) published on 19 October 2023 Submitted via Postal Card
Overall Experience

Care overlapped a change of management with new manager, much more effective and efficient, implementing changes to security with immediate effect. Care and nursing staff extremely dedicated and considerate of client needs. Food provided was excellent in standard, nutrition and presentation, but adaptation needed to choices to allow for more traditional tastes of elderly clients e.g. stews, meat and 2 veg and gravy, etc. Menus not displayed which would help relatives. That said, chefs were amenable to change to soft foods or offer to cook alternatives. New manager implementing once a month communication/meet with families which is much appreciated as home becomes busier and more occupied.

Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor

Thank you for your lovely review. It is an absolute pleasure looking after your relative. I can confirm that at Hatfield Manor we value everyone's feedback and use it in a way to improve our services to higher standards. Home Manager

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Review from Ann S (Stepdaughter of Resident) published on 6 October 2023 Submitted via Postal Card
Overall Experience
My stepfather was discharged to Hatfield Manor via the NHS to be cared for in the last months of his 93 year life from hospital.
The carers treated him with absolute love and care throughout his six weeks with Hatfield Manor. Nothing was any trouble. Both my mum and I could leave him every night knowing that he was safe and being treated with humanity.

The accommodation, facilities, and provisions were first class. I can't recommend enough.

Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor

Thank you for your lovely review. It is an absolute pleasure looking after your stepfather. (Position: Home Manager)

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Review from Kay N (Daughter-in-law of Resident) published on 8 September 2023 Submitted via Postal Card
Overall Experience

The care my father-in-law is receiving is first-class. The staff are all caring in a very professional manner. My father-in-law was very nervous at the start but settled so quickly with the help of the staff. He is smiley, and comfortable and loves to praise the staff. The food is of an excellent standard and plentiful. As a family, we are all overjoyed with everything.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 September 2025
Overall
Requires improvement
  • CaringRequires improvement
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (3) & Events (0)

News
  • 15 Aug 2024

    We had a fabulous time celebrating National Prosecco Day with our wonderful residents! The sun was shining, the Prosecco was flowing, and we enjoyed a lovely day in our beautiful...

  • 15 Aug 2024

    At Hatfield Manor, we’re always finding ways to make life special for our residents. This week, we took a lovely trip to Stanborough Lakes for a charming picnic. With stunning...

  • 15 Aug 2024

    What an incredible day at Hatfield Manor! Residents, staff, and family members gathered for our very own Olympic Games, filled with fun, laughter, and friendly competition. From thrilling relay races...

Upcoming Events

There are no upcoming events for Hatfield Manor.

Awards / Recognitions (9)

  • 02 Jul 2026Recipient: Hatfield Manor
  • 24 Jun 2026Recipient: Hatfield Manor
  • 13 Jun 2026Recipient: Morar Living

Accreditations

There are no accreditations posted yet for Hatfield Manor.

Meet the Team (6)

Petra Anghel
Petra AnghelJob Title:Care Home ManagerJoined: 2025

Petra began her professional journey in Romania, where she earned a degree in Engineering before relocating to the UK in 2015. After moving, she chose to pursue a career in the care sector, starting as a Care Assistant and progressing through dedication, hard work, and a genuine passion for supporting others to her current role as Home Manager.

She is caring and compassionate, and always places residents at the heart of everything she does. She is committed to delivering high-quality, person-centred care while fostering a supportive and positive environment for her team. When staff feel valued and empowered, they can provide the very best care to our residents.

Outside of work, Petra enjoys travelling, exploring new places and cultures, and spending quality time with her family whenever she can.

Marziyeh
Marziyeh Job Title:Deputy ManagerJoined: 2023

Marziyeh brings a strong nursing background to Hatfield Manor, having practised in Switzerland before moving to the UK

She is deeply passionate about elderly care, dedicating her expertise and compassion to enhancing the quality of life for each resident. Her international experience and commitment to high standards make her a valuable part of the team, and she strives to provide the best possible care and support for those at Hatfield Manor.

Dimisha
Dimisha Job Title:Clinical Deputy ManagerJoined: 2023

Dimisha, our Deputy Manager, joined the team in October 2023.

Qualifying as a nurse in 2013, she has steadily advanced in the care sector and now proudly serves as the Deputy Manager at Hatfield Manor.

Alexandra
Alexandra Job Title:Business AdministratorJoined: 2023

Alexandra joined the team at Hatfield Manor in September 2023, bringing with her nine years of valuable experience in the care sector. Her extensive background and dedication to high-quality care have made her an asset to the team. She is thoroughly enjoying her role at Hatfield Manor, where she takes pride in creating a warm and supportive environment for residents. Alexandra looks forward to making a positive impact and contributing to the high standards of care that Hatfield Manor is known for.

Errin
Errin Job Title:Lifestyle LeadJoined: 2023

Errin is our Lifestyle Lead and brings incredible energy to all things fun and engaging at Hatfield Manor! She is dedicated to creating a personalised experience for each resident, ensuring that everyone has the opportunity to enjoy activities tailored to their interests and preferences. With her creativity and enthusiasm, Errin is committed to making life at Hatfield Manor vibrant and fulfilling.

Paul
Paul Job Title:Maintenance OperativeJoined: 2023

Paul, our dedicated Maintenance Lead, is always on hand to ensure that Hatfield Manor remains in excellent condition for all residents and visitors. With expertise in all areas of upkeep and repair, he takes pride in maintaining a safe, comfortable, and well-functioning environment throughout the home. His commitment to high standards and attention to detail means that any maintenance needs are handled efficiently, helping to create a seamless and enjoyable experience for everyone at Hatfield Manor.

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