
Mum tells us all that she is so busy with all the first-class entertainmentFiona D(Daughter of Resident/Service User)

A wonderful team of staff in a first-class care home!Lorraine J(Daughter of Resident/Service User)

The care staff were so kind and understanding when at times Mum didn’t show great enthusiasmCarol H(Daughter of Resident/Service User)

Mum tells us all that she is so busy with all the first-class entertainmentFiona D(Daughter of Resident/Service User)

A wonderful team of staff in a first-class care home!Lorraine J(Daughter of Resident/Service User)

The care staff were so kind and understanding when at times Mum didn’t show great enthusiasmCarol H(Daughter of Resident/Service User)

Tucked away, surrounded by the beautiful East Sussex countryside, Barchester Hazel Lodge Care Home is a place to relax and call home.
This premium care home located in the historical town of Battle provides residential, dementia and respite care with 70 beautiful en-suite bedrooms and a selection of comfortable spaces around the home where residents can spend time with family or enjoy their favourite pastimes. Whether it's a friendly game...
Care Provided by Barchester Hazel Lodge Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 70 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
The price(s) shown are provided by the care home. Contact Barchester Hazel Lodge Care Home for full pricing details and T&Cs.
Contact Barchester Hazel Lodge Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Rikki-Gene Bury(Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2022
- Number of floors: 3
Room Information
- Single Rooms (70)
- Single Rooms with ensuite Wet Room (70)
Barchester Hazel Lodge Care Home Reviews (54)
Barchester Hazel Lodge Care Home has a Review Score of 9.8 (9.817) out of 10, based on 23 reviews in the last 2 years.
Over all time Barchester Hazel Lodge Care Home has 54 reviews.
It has been a great relief to see my stepmother so well looked after and cared for. Barchester Hazel Lodge Care Home provides a lovely warm, welcoming and comfortable environment and the staff could not be more helpful. We feel completely reassured that she is being well looked after and kept safe and comfortable.
Thank you so much for taking the time to leave us this lovely review. We're so pleased that we are able to offer you that peace of mind and reassurance and that your stepmother is settling into her new home. We love having her here with us and look forward to seeing you again when you next visit.
Our mum has been treated with respect, care and dignity. The family (we) have been treated with kindness and care and Barchester Hazel Lodge Care Home staff have helped us enormously to navigate the world of elderly care and dementia, we had been very isolated in trying to work things out. They not only cared for our mum, they cared about us and things are ongoing. As things unfold, we feel they are supporting us on this journey.
We really do appreciate you taking the time to leave us your review. I am so pleased that we have been able to support Mum and the family as a whole and will hopefully continue to do so. Once again thank you for your feedback.
Atmosphere in the home is loving and friendly and reassuring when one is a hesitant newcomer. I feel one can both take and give and feel part of the "whole".
Thank you so much for taking the time to leave us a review regarding your recent stay. It was lovely to have you here with us and we do hope you return soon.
My mother came to Barchester Hazel Lodge Care Home a very lonely, unhappy lady. She is a different person now. All the care, attention and making her realise life is for living. Thank you so much to all the staff for their kindness.
Thank you so much for taking the time to leave us your review. It's lovely for us to hear from the residents and their families the difference we have made and I'm so pleased that we have been able to give your mother the boost she needed.
Following a fall my wife spent two weeks of respite care in Hazel Lodge. Her experience far exceeded our expectations. Hazel Lodge is bright, modern and spotlessly clean. My wife's individual en suite room was spacious, comfortable and well-equipped. However, the outstanding feature was the support from individual members of staff: efficient, courteous, genuinely friendly and always ready to help. Indeed the respite experience was characterised by comfort, security and friendliness. My thanks to all at Hazel Lodge for helping us through a difficult time.
Thank you for taking the time to leave us your review, which I will share with the team. I'm so pleased you agree that our staff really are very special and go above and beyond to make residents and their families feel at home. We hope everything is going well at home and please do pop in and have a coffee and cake with us soon, we'd love to see you.
Spent several weeks looking for a care home suited to my mother’s needs. (Alzheimer’s). Hazel Lodge is purpose-built with lovely rooms and facilities, which are decorated and presented to a high standard. The interior decor is bright and modern - presented like a high-class Hotel environment. There is one whole floor designated for residents with dementia. This is presented in the same way as the other floors and residents can mix with people on other floors as they choose. My mother has only been at Hazel Lodge for 6 weeks, but we are very pleased with the care she has received so far. All staff are friendly, patient and helpful and seem very aware of residents' needs. Numerous activities are available for residents daily, and my mother has received the interaction she needs to make her life as comfortable and enjoyable as possible. We are looking forward to better weather when hopefully she will enjoy the garden.
Thank you so much for taking the time to leave us your review. We really do appreciate your feedback and are so pleased that your mother is settling and enjoying the activities and making new friends. Fingers crossed the warmer days and lighter evenings are just around the corner and we can all get...
The food is very good and varied, activities varied and inclusive and the staff helpful and caring.
The facilities are excellent.
Thank you for taking the time to leave us this review. Your feedback is essential for us to be able to offer the very best service to all of our residents and their families. It would be good to have a catch-up next time you visit to see how we can improve your experience.
My mother needed respite care after a period of illness and I’m pleased to say she’s fully recovered and back in rude health. Her recovery is very much down to the care and attention she received from the marvelous staff at Hazel Lodge, their good humor and patience are infectious and very much set the tone for this home. My mum received some truly excellent care, at 90 she’s already earmarked a return if she needs support in the future. Really faultless experience.
Thank you so much for taking the time to leave us such a wonderful review. It was an absolute pleasure having Mum stay with us and great to see her bounce back and return home. We look forward to seeing her again really soon, maybe at our community café or possibly for lunch with her Hazel Lodge friends who I'm sure would love to see her.
The room was large, bright and with a lovely garden view.
All together the experience was made to feel like being cared for in a great place.
Thank you for your kind review. Your feedback is so important for us to be able to offer the very best care and experience for people coming to stay with us and we really do appreciate you taking the time to do this.
I went to Hazel Lodge for a week's respite care, after having a rather traumatic year. I felt very well looked after and enjoyed meals with other residents and the entertainment and exercises laid on. My room was comfortable, though the lighting was not good for reading. I also feel that the wet room shower is a bit unnerving without a seat. I did find that waste bins were not emptied during the week. Overall, a very pleasant time.
Thank you for leaving us this review and providing valuable feedback following on from your stay. We do have shower chairs available if residents need them and I will certainly feedback about the other points raised. We're so pleased that you enjoyed your stay and look forward to seeing you again soon.
Hazel Lodge provided excellent care for my father. The home was beautifully furnished and spotless. All members of staff were so caring, friendly and respectful of my father and his needs. I would certainly recommend Hazel Lodge. My father is already booked in for more respite in the new year. Thank you to all the staff for making my father's stay a happy one.
Best wishes and all the best for 2024.
He has a large, light room with a spacious bathroom and is able to participate in the varied forms of entertainment available every day.
Hazel Lodge is modern and well-furnished but still manages to create a comfortable friendly atmosphere and I feel that my father couldn’t be in better hands.
Thank you so much for taking the time to leave us this really lovely review and providing us with your feedback. It is great to have Dad back with us and to see him settling into his new home and making new friends. If there is anything that you or Dad feel we could do to improve the experience, especially on the couple of things that we haven't scored as high on then please do let me know.
Having been my mother’s carer for nearly two years, it was a huge change for us both to adapt. For my mum to leave her home and belongings, knowing she couldn’t go back and for me to let go of a lot of responsibilities and leave the staff at the care home to look after her. Over the summer, we have both adapted well to our new lives, thanks to all the staff in the care home! I can highly recommend this home to anyone considering doing this. I have my life back, and I can see Mum anytime I like and join in with activities with her and enjoy meals together! I am so pleased I made such a difficult decision. Thanks to everyone for their care.
We really appreciate you providing this valuable feedback about your experience since Mum has moved into the home. It would be great to arrange to have a catch-up when you're free so that we can understand and try to improve on things that maybe haven't quite met expectations. Once again, thank you for taking the time to leave this review, and I look forward to seeing you soon.
Just enjoyed the first year celebration of this amazing care home. My mother has been here for 6 months and I can honestly say it is wonderful. The facilities are great - lovely room, great communal rooms with lots going on and she reports ‘great food’ but what really makes this place fantastic are the staff. The care, understanding and companionship she has goes way beyond anything I could have hoped for. Thank you everyone.
Thank you so much for taking the time to leave us such a lovely review, we're so pleased you enjoyed the party and it was wonderful having you all there to celebrate with us.
Hazel Lodge is a first-class care home and I could not fault the wonderful staff or luxurious facilities. From the moment I contacted the team to arrange respite care for my mum following her hip replacement until she left a couple of months later, everyone acted with care, courtesy and utmost professionalism. Nothing was too much trouble. I felt reassured knowing that she was in safe, caring hands. The spacious facilities are elegant, very clean, yet also warm and cosy - a perfect home from home. The wide range of social activities also helped Mum gain new friends and newfound confidence. She didn't want to leave! If I had to be picky, we felt that the quality of the food was a bit hit-and-miss. But many, many thanks to the whole team at Hazel Lodge. We were very lucky to have found you.
We really do appreciate you giving us your feedback following on from mum's stay, we will certainly look into your comments regarding some of the mealtime experiences and feedback this back to the chef. We're so pleased Mum enjoyed her stay and we look forward to her visiting when she moves into...
We were all made very welcome and offered great support emotionally at a difficult time.
The care staff were so kind and understanding when at times Mum didn’t show great enthusiasm at being there!
We celebrated her 91st birthday with afternoon tea very kindly provided by Hazel Lodge which included saying cheers with a glass of preschool. A memorable time for us all.
Thank you to Hazel Lodge and all the staff for everything you did for Mum and being so understanding to all her family.
Thank you so much for taking the time to leave us this lovely review which I will share with the team. It was a pleasure to be able to help you and the family celebrate Mum's birthday whilst she was staying with us and we hope that you will pop in and see us soon.
After three weeks of respite care, my mother was ready to go home. Both she and I felt quite sad as her stay at Barchester Hazel Lodge Care Home had been such a wonderful break for her. This is an inspiring care home; as a purpose-built facility, everything is laid out with residents and guests in mind. The rooms, lounges and dining areas are immaculate and the level of care is exceptional. If my lovely mum ever needs a care home again, this is the only place I would want her to be. Beautiful!
Thank you so much for taking the time to leave us this lovely review. We all loved having Mum here and are so pleased to have been able to help and support her to return home. Wishing you both the very best and please do pop in and have a coffee with us whenever you're passing.
The staff were all lovely and caring to the highest standard. Being disabled was not happy with a heavy wet room door. Why do you have to have a fire door when you already have one on the bedroom? Also, heavy water jugs are far too heavy for older people to cope with, if broken could cause an accident being glass. Having made these comments I would be happy to return to Barchester Hazel Lodge Care Home, as I appreciate it has teething problems. Would have been nice to have newspapers and sweet trolley.
Kind regards
Caroline
Thank you very much to you and your staff for looking after us so well last week although our needs are different both my husband and I felt comfortable.
Please thank all the staff on our behalf for the personal care and consideration they showed during our stay. I particularly enjoyed the meals and the lovely garden in fact the whole ambiance of the home.
Thank you for leaving us this lovely review, which we will share with the team. I am so pleased that we were able to support you both and that you were able to enjoy the gardens during your stay. Please do pop in and see us again soon. Best wishes.
Excellent care. The staff are always cheerful and caring. The home is so beautiful. I am always so grateful that I heard about this home.
Thank you so much for leaving us this lovely 5* review which I will share with the team. We really do appreciate you giving us your feedback and if you ever want to have a chat about Mum's care or anything else at Hazel Lodge then my door is always open, so feel free to pop in.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 March 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (82) & Events (7)
- 30 Jul 2026
Our gardening club harvested some vegetables this week from their raised Planters. These vegetables go directly to our kitchen and join the menu, there's nothing like the taste of home...
- 30 Jul 2026
Oooh we do like to live beside the seaside. How lucky are we to be able to pop to the Bexhill seafront to cool down during these hot summer days....
- 10 Jul 2026
We recently had the absolute pleasure of meeting our local conservative MP Dr Kieran Mullan for Bexhill & Battle who visited us at the home . Kieran took a tour...
- 31 Jul 2026Organiser: Barchester Hazel Lodge Care Home
- 03 Aug 2026Organiser: Barchester Hazel Lodge Care Home
- 06 Aug 2026Organiser: Barchester Hazel Lodge Care Home
Awards / Recognitions (43)
- 26 Jul 2026Recipient: Barchester Hazel Lodge Care Home
- 30 Jun 2026Recipient: Barchester Hazel Lodge Care Home
- 09 Jun 2026Recipient: Barchester Hazel Lodge Care Home
Accreditations
There are no accreditations posted yet for Barchester Hazel Lodge Care Home.
Meet the Team (17)

Hi, my name is Rikki, and I’m the Manager of Hazel Lodge Care Home.
My team and I strive to deliver a high standard of person-centred, holistic care here at Hazel Lodge, which we are fortunate to do in such beautiful surroundings.
My team and l have our residents at the heart of everything we do, creating a warm, safe and friendly environment for residents to fulfil their lives.
I look forward to welcoming you to our home, for a cup of tea and a slice of homemade cake.

Hi, I'm Wendy, and I'm the Deputy Manager here at Hazel Lodge.
I live in Robertsbridge with my little family, and I've been part of the team since November 2023, starting as a Community Lead and being promoted to Deputy Manager in Sept 2025.
I have worked in the health and social care sector for over 14 years and have experience in a variety of settings. I am passionate about providing high-quality care and supporting the wonderful team here to do the same.
I believe in making a positive impact on the lives of not only our residents but also their friends and families, and the best part of my working day is the quality time I get to spend with them all.

My name is Matthew and I joined Barchester Hazel Lodge in October 2024.
I am the Home Administrator and I deal with all aspects of administration in the home to ensure it runs smoothly.
I have been impressed by the dedication and hard work of all who work here. Hazel Lodge is a beautiful, modern home and a truly unique environment to work in.

Hello, My Name Is Mark, I have worked for Barchester since 2021, I enjoy the role of maintenance as it's very varied not one day is the same. I like to keep the home looking nice and fresh for Residents, Staff and all visitors.
Previously I worked in different Care Homes/Hotels as a Maintenance Man for many years. I have 3 children and 5 Stepchildren, I love nothing more than a Football kick around and watching with the children. I enjoy taking our 2 dogs (A Labrador and Springer Spaniel) out for long walks along the beautiful Sussex coast.

I have over 15 years of experience within the care sector.
I enjoy using my skills and knowledge in my role as a carer at ‘Hazel Lodge’ and working in a wonderful home with a great team.
It's lovely getting to know our residents so I can provide the best quality care.

I have many years of experience in the care industry which supports me in my role as a Community Lead at ‘Hazel Lodge’.
It's great being part of the team at ‘Hazel Lodge’ and being able to use my skills to provide the very best care for our residents.
I have always enjoyed working in the care sector as it gives me a sense of achievement in supporting older people to live a full life.
My interests are keeping fit and healthy, visiting the gym and having competed in Powerlifting competitions.
I love to set goals and keep motivated. I lead a busy active life whilst maintaining a good social and family life which is important to me.
I’m a strong believer in a positive mental attitude that creates a positive mindset and outcomes.

Hello, my name is Sharon, and I am the Home Services Advisor at Hazel Lodge. I have worked in both residential, memory and nursing care settings since 2009, and I am passionate about providing the very best support and advice for families when choosing the right care home for their loved one.
I love spending time listening to resident's stories and finding out what is important to them and their families. It's a great privilege to be able work in their home and to be able to be a part of making new memories.
Outside of work I'm a country girl at heart, I have 2 horses, 2 dogs, 4 tortoises, 7 chicken and my other half to keep me busy!
I look forward to getting to know all of the wonderful new residents and to welcome them and the Battle community into Hazel Lodge.

Hello, my name is Megan, I am the Activities Coordinator here at Hazel Lodge.
I've been working for Hazel Lodge for around two years, I started off as a carer, went on to being a General Assistant and now have become the Activities Coordinator. Activities is a great fit for me. The largest and best part of my role is ensuring that all of our residents are engaged and that their lives are enriched. I do this by taking into account their life story/history, their interests and hobbies. I work towards and do this to promote their well-being. I will go above and beyond for anyone and have continued to do this within my job role.

I started at Hazel Lodge at the beginning of 2023 and enjoyed the time spent with the residents. I am passionate about providing the very best care with respect and dignity.

My name is Rose and I am a Senior Carer at Hazel Lodge.
I love spending time getting to know our residents and finding out what makes them smile even when they may not be having the best day.
I am always singing around the home and love to have a go on the karaoke much to the resident's amusement.

My name is Richard and I look after the gardens here at Hazel Lodge.

Hi, my name is Guy and I'm a chef and part of the amazing hospitality team at Hazel Lodge.

Hi , I'm Janice and I'm Head Housekeeper at Hazel Lodge

Hi , I'm Nathan and I'm part of the hospitality team at Hazel Lodge .
I started at Hazel Lodge as a kitchen assistant and after encouragement and support from the team was promoted to 2nd Chef in March 2025.
I love being able to look after the dietary requirements of our residents and creating delicious menus for them to eat.

Hello , my name is Rachel and I am a hostess at Hazel Lodge .
I enjoy talking to the residents and keeping them topped up with cups of tea and cake made by the chef.

My name is Donna, and I am a Community Lead at Hazel Lodge.
I started here in 2023, shortly after the home opened and have loved seeing the home grow and being part of the amazing team here.
I am committed to offering the very best care for our residents and supporting them and their families in living well at Hazel Lodge.

Hello , my name is Niina and I am the Administration Assistant and receptionist at Hazel Lodge . I started at the beginning of 2026 and love meeting and greeting all the visitors to the home and chatting to the residents when they visit the Bistro for a coffee and a piece of cake .
I am also the Speak up Champion within the home.
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