Barchester Hazel Lodge Care Home

63 North Trade Road, Battle TN33 0HW
Review Us
9.8 44 Reviews
  • Barchester Hazel Lodge Care Home, Battle
Tucked away, surrounded by the beautiful East Sussex countryside, Barchester Hazel Lodge Care Home is a place to relax and call home.

This premium care home located in the historical town of Battle provides residential, dementia and respite care with 70 beautiful en-suite bedrooms and a selection of comfortable spaces around the home where residents can spend time with family or enjoy their favourite pastimes. Whether it's a friendly game of chess in one of the lounges, soaking up the sun on the patio or taking in the stunning views of the garden from the balcony.

From the spacious bedrooms, carefully set up dining rooms and spa bathrooms, to the on-site café and cinema, each aspect of daily life has been thoroughly thought through to offer residents a home where they feel valued and can thrive.

The passionate team are dedicated to making every day fulfilling and putting residents and their loved ones at the heart of everything they do.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Hazel Lodge Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Rikki-Gene Bury (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (70)

Barchester Hazel Lodge Care Home Reviews (44)

9.8

Barchester Hazel Lodge Care Home has a Review Score of 9.8 (9.772) out of 10, based on 26 reviews in the last 2 years.
Over all time Barchester Hazel Lodge Care Home has 44 reviews.

Overall Experience
  • 37
  • 6
  • 1
  • 0
  • 0
Date Published
  • 44
  • 5
  • 12
  • 26
  • 18
Reviewer Connection to Barchester Hazel Lodge Care Home
  • 20
  • 7
  • 3
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 44, showing 41-44
Review from Suzanne M (Niece of Resident) published on 1 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
What an incredible home on every level. The facilities are exceptional, from the rooms to the communal areas it has the feel of a luxurious, immaculate home.
It offers residents a beautiful environment where they can retain independence whilst having the certainty of the caring staff at hand if needed.
They can visit the hairdresser, the cinema, and the dining room and participate in the many activities if they so wish.
My aunt has flourished since moving to Hazel Lodge Care Home she has stimulation and her every need is catered for, including even her favourite tipple which she can enjoy at both lunch and dinner. I can honestly say that she is extremely happy and looking forward to enjoying the gardens in the warmer months.
The attention to detail here is exceptional, the staff are incredibly caring and friendly, and nothing is too much trouble.
If you are looking for a fabulous home for your loved one I would absolutely recommend Hazel Lodge.
Reply from Caroline Pullleyn, General Manager at Barchester Hazel Lodge Care Home

It was incredible to receive such a glowing review of Hazel Lodge, with such details of what we offer and how this has helped your aunt to flourish. As the manager, it is always lovely to know that we are getting it right. I will share this with the team as it really is about everyone at Hazel Lodge.
Thank you.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Peter B (Friend of Resident) published on 30 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my friend has been in the home he has been much happier and healthier. The home is just like a five-star hotel.
Reply from Caroline Pullleyn, General Manager at Barchester Hazel Lodge Care Home

Thank you, it was lovely to read such a positive review which I will share with the team. Everyone will be delighted to know we are providing such a good service. Personally, it is lovely to see residents who thrive and enjoy what we offer at Hazel Lodge.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lorraine J (Daughter of Resident) published on 23 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are delighted that we have found Hazel Lodge Care Home for our dad. Everything is of the highest possible standard and the quality of care is exceptional. The staff are outstanding for their personal interest, kindness and compassion shown to Dad, which enabled him to settle in straight away. The
friendliness has been extended to us as family members and we enjoy joining Dad in the beautiful dining room occasionally for lunch, which is always superbly presented and delicious-compliments to the chef! A wonderful team of staff in a first-class care home!
Reply from Sharon Ward, Home Services Advisor at Barchester Hazel Lodge Care Home

Thank you so much for your lovely review, we really do appreciate you taking the time to leave us your feedback. It's been wonderful for us to welcome new residents into the home and to extend that welcome to all their family and friends.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Norman D (Resident) published on 19 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All good-happy with everyone.
Reply from Sharon Ward, Home Services Advisor at Barchester Hazel Lodge Care Home

Thank you so much for taking the time to review Hazel Lodge and for leaving us such a great review. Your feedback is so important to us so please do let us know if there is anything we can do now or in the future.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.772)

Overview of Review Score

The Review Score of 9.8 (9.772) out of 10 for Barchester Hazel Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.772 for Barchester Hazel Lodge Care Home is calculated as follows: ( (245 Excellents x 5) + (54 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 307 Ratings = 4.772
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Hazel Lodge Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading

Awards / Recognitions (26)

Loading...

Meet the Team (20)

Rikki-Gene

Rikki-Gene Bury

Job Title: General Manager Joined: 2024

Hi, my name is Rikki, and I’m the Manager of Hazel Lodge Care Home.


My team and I strive to deliver a high standard of person-centred, holistic care here at Hazel Lodge, which we are fortunate to do in such beautiful surroundings.


My team and l have our residents at the heart of everything we do, creating a warm, safe and friendly environment for residents to fulfil their lives.


I look forward to welcoming you to our home, for a cup of tea and a slice of homemade cake.

Matthew

Matthew Fryer

Job Title: Administrator Joined: 2024

My name is Matthew and I joined Barchester Hazel Lodge in October 2024.


I am the Home Administrator and I deal with all aspects of administration in the home to ensure it runs smoothly.


I have been impressed by the dedication and hard work of all who work here. Hazel Lodge is a beautiful, modern home and a truly unique environment to work in.

Mark

Mark Toomey

Job Title: Head of Maintenance-Health &Safety Champion Joined: 2022

Hello, My Name Is Mark, I have worked for Barchester since 2021, I enjoy the role of maintenance as it's very varied not one day is the same. I like to keep the home looking nice and fresh for Residents, Staff and all visitors.


Previously I worked in different Care Homes/Hotels as a Maintenance Man for many years. I have 3 children and 5 Stepchildren, I love nothing more than a Football kick around and watching with the children. I enjoy taking our 2 dogs (A Labrador and Springer Spaniel) out for long walks along the beautiful Sussex coast.

Jennifer

Jennifer Lawrie

Job Title: Care Assistant-Mentor Champion Joined: 2022

I have over 15 years of experience within the care sector.


I enjoy using my skills and knowledge within my role as a carer at ‘Hazel Lodge’ and working in a wonderful home with a great team.


It's lovely getting to know our residents so I can provide the best quality care.

Warrick

Warrick Clark

Job Title: Community Lead - Speak Up Champion Joined: 2022

I have many years of experience in the care industry which supports me in my role as a Community Lead at ‘Hazel Lodge’.


It's great being part of the team at ‘Hazel Lodge’ and being able to use my skills to provide the very best care for our residents.


I have always enjoyed working in the care sector as it gives me a sense of achievement in supporting older people to live a full life.


My interests are keeping fit and healthy, visiting the gym and having competed in Powerlifting competitions.


I love to set goals and keep motivated. I lead a busy active life whilst maintaining a good social and family life which is important to me.


I’m a strong believer in a positive mental attitude that creates a positive mindset and outcomes.

Sharon

Sharon Ward

Job Title: Home Services Advisor Joined: 2022

Hello, my name is Sharon, and I am the Home Services Advisor at Hazel Lodge. I have worked in both residential, memory and nursing care settings since 2009, and I am passionate about providing the very best support and advice for families when choosing the right care home for their loved one.


I love spending time listening to resident's stories and finding out what is important to them and their families. It's a great privilege to be able work in their home and to be able to be a part of making new memories.


Outside of work I'm a country girl at heart, I have 2 horses, 2 dogs, 4 tortoises, 7 chicken and my other half to keep me busy!


I look forward to getting to know all of the wonderful new residents and to welcome them and the Battle community into Hazel Lodge.

Megan

Megan Curtis

Job Title: Activities Coordinator- Dementia Champion Joined: 2023

Hello, my name is Megan, I am the Activities Coordinator here at Hazel Lodge.


I've been working for Hazel Lodge for around two years, I started off as a carer, went on to being a General Assistant and now have become the Activities Coordinator. Activities is a great fit for me. The largest and best part of my role is ensuring that all of our residents are engaged and that their lives are enriched. I do this by taking into account their life story/history, their interests and hobbies. I work towards and do this to promote their well-being. I will go above and beyond for anyone and have continued to do this within my job role.

Claire

Claire Rushton

Job Title: Care Assistant - Falls Champion Joined: 2023

I started at Hazel Lodge at the beginning of 2023 and enjoyed the time spent with the residents. I am passionate about providing the very best care with respect and dignity.

Rose-Marie

Rose-Marie Standley

Job Title: Senior Carer-Infection Control Champion Joined: 2023

My name is Rose and I am a Senior Carer at Hazel Lodge.


I love spending time getting to know our residents and finding out what makes them smile even when they may not be having the best day.


I am always singing around the home and love to have a go on the karaoke much to the resident's amusement.

Lauren

Lauren Brinkley

Job Title: Bank Receptionist-Admin Assistant Joined: 2022

My name is Lauren, and I work as a bank receptionist and admin assistant


I enjoy being in front of the house and greeting all our visitors when they arrive.


It's lovely being able to spend time with the residents when they visit the bistro and chat with the families.

Wendy

Wendy de Planta

Job Title: Community Lead Joined: 2023

Hi, I'm Wendy and I'm a Community Lead at Hazel Lodge.


I live in Robertsbridge with my little family and I've been part of the team since November 2023.


I have worked in the health and social care sector for over 14 years and have experience in a variety of settings. I am passionate about providing high-quality care and supporting the wonderful team here to do the same.


I believe in making a positive impact on the lives of not only our residents but also their friends and families and the best part of my working day is the quality time I get to spend with them all.

Richard

Richard Othen

Job Title: Gardener Joined: 2024

Hi,
My name is Richard and I look after the gardens here at Hazel Lodge.

Guy

Guy Emery

Job Title: Chef Joined: 2024

Hi, my name is Guy and I'm a chef and part of the amazing hospitality team at Hazel Lodge.

Marie

Marie Serrano-Rivera

Job Title: Senior Carer Joined: 2024

Hello . My name is Marie and I am a Senior carer at Hazel Lodge .


I am pleased to be part of the team and to to be able to support our residents to live well.

Janice

Janice White

Job Title: Head Housekeeper Joined: 2025

Hi , I'm Janice and I'm Head Housekeeper at Hazel Lodge

Nathan

Nathan Milliner

Job Title: Second Chef Joined: 2025

Hi , I'm Nathan and I'm part of the hospitality team at Hazel Lodge .


I started at Hazel Lodge as a kitchen assistant and after encouragement and support from the team was promoted to 2nd Chef in March 2025.


I love being able to look after the dietary requirements of our residents and creating delicious menus for them to eat.

Rachel

Rachel Woolfrey

Job Title: Hostess Joined: 2024

Hello , my name is Rachel and I am a hostess at Hazel Lodge .


I enjoy talking to the residents and keeping them topped up with cups of tea and cake made by the chef.

Ruby

Ruby Dyer

Job Title: Hostess Joined: 2024

Hi , I'm Ruby and I am happy to be part of the Hazel Lodge hospitality team .


As a hostess I make sure all of our residents and their families have delicious refreshments . I love chatting to them and offering them their favourite treat.

Donna

Donna Gardner

Job Title: Care Community Lead Joined: 2023

My name is Donna, and I am a Community Lead at Hazel Lodge.


I started here in 2023, shortly after the home opened and have loved seeing the home grow and being part of the amazing team here.


I am committed to offering the very best care for our residents and supporting them and their families in living well at Hazel Lodge.

Sonia

Sonia Sandru

Job Title: Admin Assistant Joined: 2025

Hello, my name is Sonia and I am the Admin assistant & Receptionist at Hazel Lodge. I am front of house, sitting at reception and enjoying welcoming visitors into the home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Hazel Lodge Care Home to verify any information. View our terms and conditions. Barchester Hazel Lodge Care Home has an Enhanced Service - more info.