
Mum tells us all that she is so busy with all the first-class entertainmentFiona D(Daughter of Resident/Service User)

A wonderful team of staff in a first-class care home!Lorraine J(Daughter of Resident/Service User)

The care staff were so kind and understanding when at times Mum didn’t show great enthusiasmCarol H(Daughter of Resident/Service User)

Mum tells us all that she is so busy with all the first-class entertainmentFiona D(Daughter of Resident/Service User)

A wonderful team of staff in a first-class care home!Lorraine J(Daughter of Resident/Service User)

The care staff were so kind and understanding when at times Mum didn’t show great enthusiasmCarol H(Daughter of Resident/Service User)

Tucked away, surrounded by the beautiful East Sussex countryside, Barchester Hazel Lodge Care Home is a place to relax and call home.
This premium care home located in the historical town of Battle provides residential, dementia and respite care with 70 beautiful en-suite bedrooms and a selection of comfortable spaces around the home where residents can spend time with family or enjoy their favourite pastimes. Whether it's a friendly game...
Care Provided by Barchester Hazel Lodge Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 70 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
The price(s) shown are provided by the care home. Contact Barchester Hazel Lodge Care Home for full pricing details and T&Cs.
Contact Barchester Hazel Lodge Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Rikki-Gene Bury(Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2022
- Number of floors: 3
Room Information
- Single Rooms (70)
- Single Rooms with ensuite Wet Room (70)
Barchester Hazel Lodge Care Home Reviews (54)
Barchester Hazel Lodge Care Home has a Review Score of 9.8 (9.817) out of 10, based on 23 reviews in the last 2 years.
Over all time Barchester Hazel Lodge Care Home has 54 reviews.
I join others with my loved one with dementia once a month at this care home for singing. We are made very welcome, the staff are lovely accommodating fantastic, and the tea coffee and cakes afterwards are excellent. Definitely, my choice when the time comes for care.
Thank you for your lovely feedback. I will share this with the team and please share with others.
Kind regards,
Caroline.
My mother came into Hazel Lodge on short-term care at the beginning of May following a collapsed vertebrae. Once the family had all seen it and totally approved in every respect it didn't take much persuading for her to accept that this was the best place for her long term. It is like a 5-star hotel but with the total care and respect of an extended family. The staff on all levels go out of their way to accommodate whatever is needed, and to assure the residents are happy and healthy, nothing is too much trouble. Whereas she was spending her days on her own with only the TV as company she now has a full daily schedule with something going on every day, Mum tells us all that she is so busy with all the first-class entertainment and thoroughly enjoying it. A perfect home.
We are so pleased that Mum has decided to stay with us and is enjoying the activities and entertainment within the home. We really do appreciate you taking the time to leave us this lovely review and for giving us your feedback.
Barchester is like a home from home and is providing excellent care for my mum. Thank you.
Thank you so much for taking the time to leave us such a lovely review. We're so pleased to have Mum with us and that she and all her family and friends are now considering it to be her new home, which is just lovely.
Just fabulous, the staff out of this world, just wonderful. The food was great. Absolutely lovely.
Thank you for leaving us such a lovely review which I will pass on to the team. It's lovely having family and friends spending time in the home and dining with their loved ones. We look forward to seeing you all again really soon.
The staff are very caring, helping in all matters and comforting when depressed.
Kind regards.
I went into Hazel Lodge for two weeks of respite care having recently lost my wife. The staff were very sympathetic to my position and offered care and comfort whenever I required it. The home has only recently opened (November 2022) and although it will happily cater for more residents, everything looks promising as time goes by. If I were looking for further respite or full-time care in the future I wouldn't hesitate to return to Hazel Lodge Care Home.
Thank you so much for taking the time to leave us this review. We really do appreciate your feedback and it would be great to catch up with you when you next come for lunch and chat about what we can improve on before your next stay. Once again, thank you and we look forward to seeing you soon.
I looked at other options before deciding on Hazel Lodge Care Home for my mother. In my opinion, she is very well looked after and I am kept well informed of how things are going. Staff, at all levels and in all professions, are friendly and helpful and I feel that she is in very good hands.
Thank you so much for taking the time to leave us your review, which I will feed back to the team. Maybe next time you're visiting we can have a coffee and a catch-up in the cafe and discuss how we can improve the activities for mum? We also have a suggestion box on reception so if you do have any...
Gold standard in every respect!
Thank you for your lovely review and for taking the time to give us your feedback. We are so pleased to have Dad with us and see him so happy having you all join him here for lunch.
I have been physically and psychologically looked after for 2 weeks. I have found the care staff outstandingly kind and patient, always helpful and reassuring. The place is clean and comfortable. The only criticism I have is that the lighting is not very convenient for a bedbound patient.
Many thanks for taking the time to give us your feedback, which is essential to us giving people the very best experience whilst staying with us. Following our chat, I have already fed back regarding the overbed lighting so that we can find a solution so thank you again for making us aware of this....
The facilities are fantastic, it is more like a five-star hotel than a care home. But most importantly the staff were wonderful. Every single person was really kind and took such good care of my mum who was in a lot of pain and very anxious. They really helped her gain confidence so she was ready to come home and continue recovering. They were also brilliant at keeping me informed and always had a cup of tea ready for me when I visited! My mum is already talking about going back for some more respite care when we go on holiday since she felt so well cared for.
Thank you so much for your review and for taking the time to give us your feedback, which we will share with the team. I'm so pleased we were able to help at such a difficult time for you all and look forward to seeing Mum back for a holiday soon.
It offers residents a beautiful environment where they can retain independence whilst having the certainty of the caring staff at hand if needed. They can visit the hairdresser, the cinema, and the dining room and participate in the many activities if they so wish.
My aunt has flourished since moving to Hazel Lodge Care Home she has stimulation and her every need is catered for, including even her favourite tipple which she can enjoy at both lunch and dinner. I can honestly say that she is extremely happy and looking forward to enjoying the gardens in the warmer months.
The attention to detail here is exceptional, the staff are incredibly caring and friendly, and nothing is too much trouble.
If you are looking for a fabulous home for your loved one I would absolutely recommend Hazel Lodge.
Thank you.
Since my friend has been in the home he has been much happier and healthier. The home is just like a five-star hotel.
Thank you, it was lovely to read such a positive review which I will share with the team. Everyone will be delighted to know we are providing such a good service. Personally, it is lovely to see residents who thrive and enjoy what we offer at Hazel Lodge.
We are delighted that we have found Hazel Lodge Care Home for our dad. Everything is of the highest possible standard and the quality of care is exceptional. The staff are outstanding for their personal interest, kindness and compassion shown to Dad, which enabled him to settle in straight away. The friendliness has been extended to us as family members and we enjoy joining Dad in the beautiful dining room occasionally for lunch, which is always superbly presented and delicious-compliments to the chef! A wonderful team of staff in a first-class care home!
Thank you so much for your lovely review, we really do appreciate you taking the time to leave us your feedback. It's been wonderful for us to welcome new residents into the home and to extend that welcome to all their family and friends.
All good-happy with everyone.
Thank you so much for taking the time to review Hazel Lodge and for leaving us such a great review. Your feedback is so important to us so please do let us know if there is anything we can do now or in the future.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 March 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (82) & Events (7)
- 30 Jul 2026
Our gardening club harvested some vegetables this week from their raised Planters. These vegetables go directly to our kitchen and join the menu, there's nothing like the taste of home...
- 30 Jul 2026
Oooh we do like to live beside the seaside. How lucky are we to be able to pop to the Bexhill seafront to cool down during these hot summer days....
- 10 Jul 2026
We recently had the absolute pleasure of meeting our local conservative MP Dr Kieran Mullan for Bexhill & Battle who visited us at the home . Kieran took a tour...
- 31 Jul 2026Organiser: Barchester Hazel Lodge Care Home
- 03 Aug 2026Organiser: Barchester Hazel Lodge Care Home
- 06 Aug 2026Organiser: Barchester Hazel Lodge Care Home
Awards / Recognitions (43)
- 26 Jul 2026Recipient: Barchester Hazel Lodge Care Home
- 30 Jun 2026Recipient: Barchester Hazel Lodge Care Home
- 09 Jun 2026Recipient: Barchester Hazel Lodge Care Home
Accreditations
There are no accreditations posted yet for Barchester Hazel Lodge Care Home.
Meet the Team (17)

Hi, my name is Rikki, and I’m the Manager of Hazel Lodge Care Home.
My team and I strive to deliver a high standard of person-centred, holistic care here at Hazel Lodge, which we are fortunate to do in such beautiful surroundings.
My team and l have our residents at the heart of everything we do, creating a warm, safe and friendly environment for residents to fulfil their lives.
I look forward to welcoming you to our home, for a cup of tea and a slice of homemade cake.

Hi, I'm Wendy, and I'm the Deputy Manager here at Hazel Lodge.
I live in Robertsbridge with my little family, and I've been part of the team since November 2023, starting as a Community Lead and being promoted to Deputy Manager in Sept 2025.
I have worked in the health and social care sector for over 14 years and have experience in a variety of settings. I am passionate about providing high-quality care and supporting the wonderful team here to do the same.
I believe in making a positive impact on the lives of not only our residents but also their friends and families, and the best part of my working day is the quality time I get to spend with them all.

My name is Matthew and I joined Barchester Hazel Lodge in October 2024.
I am the Home Administrator and I deal with all aspects of administration in the home to ensure it runs smoothly.
I have been impressed by the dedication and hard work of all who work here. Hazel Lodge is a beautiful, modern home and a truly unique environment to work in.

Hello, My Name Is Mark, I have worked for Barchester since 2021, I enjoy the role of maintenance as it's very varied not one day is the same. I like to keep the home looking nice and fresh for Residents, Staff and all visitors.
Previously I worked in different Care Homes/Hotels as a Maintenance Man for many years. I have 3 children and 5 Stepchildren, I love nothing more than a Football kick around and watching with the children. I enjoy taking our 2 dogs (A Labrador and Springer Spaniel) out for long walks along the beautiful Sussex coast.

I have over 15 years of experience within the care sector.
I enjoy using my skills and knowledge in my role as a carer at ‘Hazel Lodge’ and working in a wonderful home with a great team.
It's lovely getting to know our residents so I can provide the best quality care.

I have many years of experience in the care industry which supports me in my role as a Community Lead at ‘Hazel Lodge’.
It's great being part of the team at ‘Hazel Lodge’ and being able to use my skills to provide the very best care for our residents.
I have always enjoyed working in the care sector as it gives me a sense of achievement in supporting older people to live a full life.
My interests are keeping fit and healthy, visiting the gym and having competed in Powerlifting competitions.
I love to set goals and keep motivated. I lead a busy active life whilst maintaining a good social and family life which is important to me.
I’m a strong believer in a positive mental attitude that creates a positive mindset and outcomes.

Hello, my name is Sharon, and I am the Home Services Advisor at Hazel Lodge. I have worked in both residential, memory and nursing care settings since 2009, and I am passionate about providing the very best support and advice for families when choosing the right care home for their loved one.
I love spending time listening to resident's stories and finding out what is important to them and their families. It's a great privilege to be able work in their home and to be able to be a part of making new memories.
Outside of work I'm a country girl at heart, I have 2 horses, 2 dogs, 4 tortoises, 7 chicken and my other half to keep me busy!
I look forward to getting to know all of the wonderful new residents and to welcome them and the Battle community into Hazel Lodge.

Hello, my name is Megan, I am the Activities Coordinator here at Hazel Lodge.
I've been working for Hazel Lodge for around two years, I started off as a carer, went on to being a General Assistant and now have become the Activities Coordinator. Activities is a great fit for me. The largest and best part of my role is ensuring that all of our residents are engaged and that their lives are enriched. I do this by taking into account their life story/history, their interests and hobbies. I work towards and do this to promote their well-being. I will go above and beyond for anyone and have continued to do this within my job role.

I started at Hazel Lodge at the beginning of 2023 and enjoyed the time spent with the residents. I am passionate about providing the very best care with respect and dignity.

My name is Rose and I am a Senior Carer at Hazel Lodge.
I love spending time getting to know our residents and finding out what makes them smile even when they may not be having the best day.
I am always singing around the home and love to have a go on the karaoke much to the resident's amusement.

My name is Richard and I look after the gardens here at Hazel Lodge.

Hi, my name is Guy and I'm a chef and part of the amazing hospitality team at Hazel Lodge.

Hi , I'm Janice and I'm Head Housekeeper at Hazel Lodge

Hi , I'm Nathan and I'm part of the hospitality team at Hazel Lodge .
I started at Hazel Lodge as a kitchen assistant and after encouragement and support from the team was promoted to 2nd Chef in March 2025.
I love being able to look after the dietary requirements of our residents and creating delicious menus for them to eat.

Hello , my name is Rachel and I am a hostess at Hazel Lodge .
I enjoy talking to the residents and keeping them topped up with cups of tea and cake made by the chef.

My name is Donna, and I am a Community Lead at Hazel Lodge.
I started here in 2023, shortly after the home opened and have loved seeing the home grow and being part of the amazing team here.
I am committed to offering the very best care for our residents and supporting them and their families in living well at Hazel Lodge.

Hello , my name is Niina and I am the Administration Assistant and receptionist at Hazel Lodge . I started at the beginning of 2026 and love meeting and greeting all the visitors to the home and chatting to the residents when they visit the Bistro for a coffee and a piece of cake .
I am also the Speak up Champion within the home.
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