Greensand House Care Home - Avery Healthcare

West Avenue, Salfords, Redhill RH1 5BA
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9.8 42 Reviews
  • Greensand House Care Home - Avery Healthcare, Redhill
Greensand House, a recent addition to the impressive Avery repertoire, has welcomed new residents since Autumn 2022. Setting the standard for quality furnishings, facilities and care, the Surrey care home reflects Avery's commitment to excellence across all residences. The home provides residential, respite, and dementia care, and situated near the stunning Surrey Hills in the borough of Reigate and Banstead, Greensand House is easily accessible from London and the South Coast.

A dedicated team at the Redhill care home ensures residents experience unparalleled care and a varied, healthy lifestyle. With support from staff and warm visits from friends and loved ones, residents seamlessly integrate into life at Greensand House Care Home.

The 76 spacious en-suite bedrooms, complete with a resident interaction system, offer residents modern but cosy living. Across the home, rooms provide space for cherished mementoes, while the landscaped gardens can be enjoyed year round. The home is equipped to offer residence for couples and companions who wish to remain together as they continue their care journey and create new memories side by side. The home has a hair salon, a state-of-the-art cinema room, and more.

Stay informed about everything going on at Redhill Care Home through their the Facebook page. For advice and information, please reach out to the friendly team.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1600
  • Self-Funded Residential Dementia Care: £1650 – £1750
  • RESPITE Self-Funded Residential Care: £1600 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1750 – £1850

These prices are only a guideline, please contact Greensand House Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Marie Louis (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Room Information

  • Single Rooms (76)

Greensand House Care Home - Avery Healthcare Reviews (42)

Total of 42, showing 1-20
9.8

Greensand House Care Home - Avery Healthcare has a Review Score of 9.8 (9.789) out of 10, based on 26 reviews in the last 2 years. Over all time Greensand House Care Home - Avery Healthcare has 42 reviews.

Overall Experience

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  • 6
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Date Published

42
4
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Review from Ann-Maria W (Daughter of Resident) published on 1 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the staff that work here. They are happy and smile when they see you. They are all good at what they do. My mum is very happy living here. Also a lot fo the staff have come from Branfield where my mum was before coming here so she knows a lot of them by name and they know my mum.

Reply from Karen Gibson, General Manager at Greensand House Care Home - Avery Healthcare

Hello we are so pleased to hear your mother is happy with us and that you receive such a warm welcome. Thank you

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Review from M D (Sister of Resident) published on 29 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very helpful. Cakes and snacks are nice. My brother is happy and well cared for. It is clean and tidy.

Reply from Karen Gibson, General Manager at Greensand House Care Home - Avery Healthcare

Thank you for your wonderful feedback. I am pleased to hear that we at Greensand House continue to deliver the high standards we expect and that your brother is so happy here.

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Review from G A (Niece of Resident) published on 18 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming and friendly.
My Uncle seems very happy here.
The cake and refreshments are always welcome.
The staff are friendly and approachable.
My Uncle's best thing is the staff and he feels reassured they're there at the press of a button.

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Review from M J (Respite Resident) published on 21 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Greensand is a lovely place, just like home. All my friends have been most impressed with it. The staff are all great - that is most important! I'm sure I will be back when my carer has a break - many thanks.

Reply from Greensand House CSM Customer Service Manager, Customer Service Manager at Greensand House Care Home - Avery Healthcare

Thank you so much for your kind words and positive feedback. We are all delighted that your friends are so impressed with our home. The staff always go above and beyond to make everyone's care here memorable.

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Review from G M (Daughter of Resident) published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum very well looked after for the last 6 months. Would like her hearing aids to be charged every morning and not lost! The toilet area needs cleaning every day as was smelling last week.

Reply from Greensand House CSM Customer Service Manager, Customer Service Manager at Greensand House Care Home - Avery Healthcare

Thank you very much for your review, it is always appreciated and we will ensure your points are acted upon immediately.

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Review from Jane B (Resident) published on 9 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first impression of Greensand House when I entered to enquire about a respite stay was a bright, airy, clean and immaculately decorated place reminiscent of a 4-star hotel. A peaceful, calm, happy and friendly place to be. I found it was so much more when I finally arrived for my respite stay. I
was made to feel special and I was quickly settled into a garden-view room. As staff change over time, carers pop their head around your door and introduce themselves. Call buttons are answered quickly. Anything requiring fixing in the room is dealt with quickly. There is an excellent menu choice and the chef willingly makes adjustments to individual needs. Excellent variety of activities are provided. I highly recommend this hone. I was sad to leave. I have no hesitation going if I need care again.

Reply from Greensand House CSM Customer Service Manager, Customer Service Manager at Greensand House Care Home - Avery Healthcare

We are all delighted that you had an excellent stay with us here at Greensand House. Thank you so much for your positive feedback with regard to the team this will be passed on to each of them. We look forward to welcoming you back in the near future.

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Review from N R (Daughter of Resident) published on 26 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From arriving at Greensand House the staff are so welcoming and I always enjoy my visits (3-4 times a week). Activities are greatly improving and are fun for residents and visitors. The building is new, clean, bright, friendly and warm. Wonderful homely environment with lots of smiles.

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Review from Jasmine W (Granddaughter of Resident) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This place is amazing. My grandpa had a long stay in the hospital and needed respite care before returning home.
He was so well cared for he's like a different man, he has been well looked after and well nourished. He particularly commented on how nice the food was and how friendly the chef is and
he also loved the activities and watching strictly in the cinema room! The whole home is kept clean and tidy, all staff were always happy to help and clearly love their job.
A huge weight was lifted off my family's shoulders while my grandpa was in your care and I know he will be back when needed.
We would not hesitate to recommend it to others especially to get you back on your feet after a hospital stay.
Thank you to all of the Greensands team, your hard work doesn't go unnoticed!

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Review from J C (Grandson of Resident) published on 11 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The food was lovely, service was friendly, and everyone was very accommodating. Thank you for making our celebration easy to organise and enjoyable.

Reply from Greensand House CSM Customer Service Manager, Customer Service Manager at Greensand House Care Home - Avery Healthcare

Thank you so much for taking the time to leave us a review, it was a pleasure to assist you with your celebration, I will pass on your comments to the team.

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Review from A W (Resident) assisted by family/friend published on 27 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friendly and helpful and very welcoming to residents and relatives and visitors. It would be helpful for relatives to meet the key worker so we know who to speak to with any care concerns.
Some issues are being dealt with satisfactorily but we are still waiting for the property list to
be done.

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Review from J F (Son of Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a very hard decision to place my mother in care as she has always been very independent. From the very first moment we visited Greensand House, we got a very good feeling, which made this difficult a little bit easier. My mum has been at Greensand since the end of January and I can not fault
this care home, every member of staff is absolutely wonderful. They treat all the residents with love, care and respect in a way that I have never seen in other care homes. I can't thank all the members of staff and management enough for the care you give to my mum, you are all the nicest caring people I could ever wish to meet and take caring to another level. Thank you everyone at Greensand House.

Reply from Greensand House CSM Customer Service Manager, Customer Service Manager at Greensand House Care Home - Avery Healthcare

Thank you for taking the time to submit a review, it was a pleasure to assist you and to make this decision easier for you. I will pass on this message to the team.

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Review from Deborah T (Daughter of Resident) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been looked after in a most caring, kind, friendly, professional and efficient manner, since being admitted to Greensand. There are plenty of activities, something is always going on and where appropriate is made to be engaging and fun. The care staff and chef are wonderful. The manager has
been a godsend, one member of staff in particular on reception is always on hand to help, her knowledge on all my queries is outstanding and she sings round the piano!
Would recommend to everyone seeking residential and respite care.

Reply from Emma Dudhee, General Manager at Greensand House Care Home - Avery Healthcare

Thank you for your beautiful feedback. We have an amazing team at Greensand House. It is a huge privilege to look after our residents. The passion for care shows in all our team especially our receptionist.

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Review from Maddy B (Relative of Resident) published on 11 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so impressed by the wonderful staff at Greensand. They go the extra mile consistently to ensure our relative is settled and happy.
We have felt so welcomed and Greensand feels like a home from home!
The food, environment and care is second to none.
Thank you so much.

Reply from Emma Dudhee, General Manager at Greensand House Care Home - Avery Healthcare

We're delighted to hear that your loved one has settled in so well at The Greensand House. It's wonderful that she's enjoying the welcoming atmosphere, the social interactions, and the beautiful spaces. Thank you for sharing your positive feedback, and we're here to continue providing excellent care and experiences for her and the family.

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Review from Fiona A (Daughter of Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After a long spell in hospital following a stroke it was very important for us, to get Mum in a care home that doesn't 'feel' like a care home. Greensand has a lovely luxurious feel to it and we're pleased that she now seems settled. There is a good variety of activities although it would be better
if the top floor could be included in all of them. Some of the care staff are really lovely and take the time to get to know the residents to understand them so they can better meet their needs with dignity.

Reply from Emma Dudhee, General Manager at Greensand House Care Home - Avery Healthcare

Thank you for this feedback. We are delighted to hear Mum is settling well. Our team takes great pride in providing kind and compassionate care to our residents. Thank you for entrusting us with her care. We are here to support her every step of the way.

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Review from Nicky E (Daughter of Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Food is splendid! So important to make meal times a wonderful experience to encourage enjoyment with eating.
Rooms are welcoming and clean.
Visitors made to feel welcome.
Carers are mostly amazing and very respectful. Some are more willing to do more than others. Some talk to the residents more than
others.
Overall a nice place to be.

Reply from Emma Dudhee, General Manager at Greensand House Care Home - Avery Healthcare

Thank you for your feedback. We're thrilled to hear that you enjoyed the meals. We appreciate your kind words about the kindness of our team. We're honoured to be part of your mum's care. Thank you.

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Review from J G (Respite Resident) assisted by family/friend published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt very welcomed by friendly staff. My room was spacious, comfortable and had plenty of wardrobe and cupboard space for my belongings. The Avery staff throughout the day and night were kind and helpful, and they listened to my various comments. There was an excellent chef providing delicious meals.
The pharmacy staff were very good and went out of their way to make sure I had the correct drugs for each day. The outside grounds are very peaceful and I could view plants and trees from my window. I would very much recommend Greensand House Care Home for short respite care or longer term.

Reply from Emma Dudhee, General Manager at Greensand House Care Home - Avery Healthcare

Thank you so much for your kind feedback. We are delighted to hear that you enjoyed your stay with us. We are looking forward to welcome you again to our beautiful home. See you soon.

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Review from Kevin H (Husband of Resident) published on 6 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is well looked after.
All her needs are catered for.
All staff are very helpful and caring.
Food is better than expected.
Very clean and tidy home.

Reply from Emma Dudhee, General Manager at Greensand House Care Home - Avery Healthcare

Thank you for your kind words. It is our pleasure to look after your wife. We always appreciate your understanding and kind feedback.

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Review from W S (Daughter of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On visiting my Mum on numerous times since she arrived in September at Greemsand's I just want to say she has settled in so well. The kindest of all the people that work there is 100%. I can go to sleep knowing Mum is safe and well cared for and happy.

Reply from Emma Dudhee, General Manager at Greensand House Care Home - Avery Healthcare

Thank you for your kind words. The team here is the best and it's our pleasure to look after Mum. Kindest Regards.

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Review from Kathleen F (Resident) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My chef is a very friendly and likeable person. He cares about my diet and always tries to give me something I like, and I can digest. It's a hard task as there is so much I can't have. I've known him for over a year now and we seldom have words. I'm always wondering what my next meal will be. I can't
speak highly enough of him. So many respect him. Just hope we can always keep him.

Reply from Emma Dudhee, General Manager at Greensand House Care Home - Avery Healthcare

Thank you so much for your valuable feedback. Our chef and his team are just amazing.

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Review from G J (Son of Resident) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in the care home her health is so much better. She loves the home, and food and I come here every week. The staff are very friendly, and the home has great facilities. My family and I are very happy that my mum is staying here. Also, we have had several family meals. Great food and service
and going to book more.

Reply from Emma Dudhee, General Manager at Greensand House Care Home - Avery Healthcare

Thank you so much for the feedback. We appreciate and continue to deliver the best care in our beautiful Home. Regards

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Current Review Score: 9.8 (9.789)

Overview of Review Score

The Review Score of 9.8 (9.789) out of 10 for Greensand House Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.789 for Greensand House Care Home - Avery Healthcare is calculated as follows: ( (237 Excellents x 5) + (61 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 299 Ratings = 4.789

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Greensand House Care Home - Avery Healthcare is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

Meet the Team (6)

Hannah

Hannah Taylor

Job Title: Deputy Manager

Joined: 2023

My name is Hannah and I am the Deputy Manager and in-house trainer here at Greensand House.


I have been in the care sector for 10 years now and have loved every minute of it. I believe having compassion and empathy is very important within my job role. I started working with Avery in 2023 and have felt so proud to work with my team at Greensand House. As the Residential Care Manager, I ensure that all care staff are supported within their roles whilst ensuring our residents are receiving high-quality care. I also work very closely with the Team Leaders and assist with all aspects of the care sector including care plans, medication management, reviews, audits and much more. As the in-house trainer, I ensure all staff are fully trained with up-to-date information and knowledge to carry out their job roles effectively.

Boudjemaa

Boudjemaa Ould-Ameur

Job Title: Head Chef

Joined: 2022

My name is Boudjemaa Ould-Ameur and I am the Head Chef at Greensand House Care Home.


With over 30 years of experience in the catering industry, I decided to move into the care sector with the opening of Greensand House in 2022. Having previously worked in various positions in London and Surrey, including Junior Sous Chef at the Dorchester Hotel, Second Chef at Rolls-Royce Headquarters, and Head Chef at a number of restaurants and gastro pubs, I knew I would enjoy cooking in the care industry.


At Greensand House I am dedicated to providing the best quality catering, and enjoy tailoring my menus to the tastes and requirements of all our Greensand residents. Drawing on my previous experience as a dietary and nutrition chef at St Mary’s Hospital in Paddington and Charring Cross Hospital in Hammersmith, I create nutritious meals presented to the highest quality.


You won’t just find me in the kitchen though, one of my favourite aspects of my role is the interaction with all our residents and making them smile. I look forward to welcoming (and feeding!) many more residents at Greensand House.

Steve

Steve Butler

Job Title: Head Housekeeper

Joined: 2022

Hello, my name is Steve, I am the Head Housekeeper at Greensand House in Redhill.


I have been the Head Housekeeper at Greensand House since August 2022 and previously worked as an assistant housekeeper in a care home environment so have gained valuable knowledge over the last 7 years.


We have a fantastic housekeeping team with many years of experience, not only in Housekeeping but also care. They are a proactive, fun team and have already received much praise for their work.


On a personal note, I absolutely love working at Greensand and having daily interactions with the residents is what I really enjoy. I have three children and a crazy French bulldog called Rocco so when I’m not at work I’m always kept busy.


Greensand House is a beautiful new home with a friendly, caring, and supportive team throughout.

Marina

Marina Anderson

Job Title: Head of Recreation and Leisure

Joined: 2024

My name is Marina. I am the Head of Recreation and Leisure at Greensand House. I have worked in Nursing/Care Homes since 2007. I worked for big, well-known companies and small homes. Before starting at Greensand House, I was the leading Lifestyle coordinator in a dementia-specialised care home for two years.


I gained experience and knowledge in the care sector by working in different departments and I have completed my NVQ qualification with City & Guilds and special dementia-related courses. I am passionate about providing activities that benefit the well-being of our residents, ensuring that meaningful, enjoyable, engaging and stimulating activities are planned and implemented in the Home for all residents.


The focus of my work is to put the happiness, comfort, and safety of our residents first. I am committed to delivering and creating a wide range of activities to suit each person’s abilities, from physical to mental stimulating games, ensuring the best quality of life for all our residents. Seeing residents smile, laugh and enjoy the life in the home makes my day!

Davide

Davide Borges

Job Title: Maintenance Operative

Joined: 2022

My name is Davide Borges and I am the Maintenance Operative at Greensand House Care Home.


I have been working at Greensand House since August 2022. I love my role, as no two days are the same! One minute l am an electrician, then next a plumber, then a painter & decorator apart of all other things l do!


An important part of my role is the very good relationship I have with the residents, relatives and the staff. I also enjoy driving the minibus and taking the residents on a trip, so they can enjoy all the beautiful places we have around.

Shannon

Shannon Mapp

Job Title: Client Liaison Manager

Joined: 2023

Hi there, my name is Shannon.
I am the Client Liaison Manager at Greensand House.


I will be here to meet and greet you and help with any enquiries you may have. Helping families and their loved ones with their journeys, looking into care.


I have been at this beautiful home since November 2023, and I am very proud to work here with my wonderful team, providing the best quality of care. I come from a caring background, both personally and professionally, and it is most rewarding.

Frequently Asked Questions about Greensand House Care Home - Avery Healthcare

What types of Care is Greensand House Care Home - Avery Healthcare registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Permanent Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Greensand House Care Home - Avery Healthcare have?

There are 76 Single Rooms.

What are the Facilities & Services at Greensand House Care Home - Avery Healthcare?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Greensand House Care Home - Avery Healthcare to the centre of Redhill?

2.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Greensand House Care Home - Avery Healthcare to verify any information. View our terms and conditions. Greensand House Care Home - Avery Healthcare has an Enhanced Service - more info.