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- Greensand House Care Home - Avery Healthcare







Greensand House, a recent addition to the impressive Avery repertoire, has welcomed new residents since Autumn 2022. Setting the standard for quality furnishings, facilities and care, the Surrey care home reflects Avery's commitment to excellence across all residences. The home provides residential, respite, and dementia care, and situated near the stunning Surrey Hills in the borough of Reigate and Banstead, Greensand House is easily accessible from London and the South...
Care Provided by Greensand House Care Home - Avery Healthcare
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 76 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Greensand House Care Home - Avery Healthcare for full pricing details and T&Cs.
Contact Greensand House Care Home - Avery Healthcare to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Juliana Menezes(General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (76)
- Single Rooms with ensuite Wet Room (76)
Greensand House Care Home - Avery Healthcare Reviews (54)
Greensand House Care Home - Avery Healthcare has a Review Score of 9.8 (9.780) out of 10, based on 22 reviews in the last 2 years.
Over all time Greensand House Care Home - Avery Healthcare has 54 reviews.
Overall satisfactory.
Greensand House is a newly built care home and is well-designed to cater for all its residents. The staff and the facilities are excellent. The home is well managed and nothing is too much trouble. The food/menu is top class as are the activities. I have great confidence in leaving my Mother in the care of Greensand House Care Home.
Thank you for your kind review. We are glad that your mother is enjoying her time with us and that you feel confident in the care that we provide her. We look forward to continuing to offer care to the highest standards with kindness and dignity.
I cannot fault the care and attention my mother-in-law has received at Greensand House Care Home. The staff are amazing, thoughtful and caring, and nothing is too much trouble for the care of residents. The individual bedrooms are spacious, comfortable and clean, and the meals are well-balanced and delicious. I have no hesitation in recommending Greensand House Care Home.
Thank you for your lovely review. We are pleased that your mother-in-law joined us, she is such a character and loves to talk about her travels and life. We will continue to offer care and kindness to the highest standard and will do this with dignity and respect.
We moved Mum from another care home as she was not happy there. From the moment we took Mum to have a look around we were blown away. It's as if you are walking into a five-star hotel, not a care home. The facilities and the rooms are amazing. All the staff are amazingly helpful and friendly. Mum is one very happy lady now. The meals are excellent also. I have joined Mum for a couple of lunches already and was very impressed.
Thank you so much, Simon, for your kind review. We are so very pleased that your mum has settled so well here at Greensand. I will make sure that this is shared with the care team.
Generally, I have been very pleased with the thoughtfulness and care given to my aunt since her coming to Greensands. It has been a big relief knowing that she is well looked after. Her diet is carefully monitored and she does appreciate it, I know! I love the way she has motivation and enjoys joining in with the activities.
Thank you for your kind review. We enjoy having your aunt with us and are pleased that we can care for her in a way she likes. She is a very active member of our community and likes to be involved with activities. We are looking forward to taking her out on regular trips.
We had hoped not to put my father into a care environment but when his needs exceeded our ability to manage him at home we had no other option.
The care my father received was exceptional in every way.
Sadly my father died in the early hours of May 15th whilst still at Greensand House. His palliative needs were met with compassion and dignity.
I was privileged to be with my father whilst he was dying and I was also extremely well supported and all my needs were met by the caring staff at Greensand.
I would highly recommend Greensand House.
Thank you so much for your kind review, we are glad that we were able to support your father while he was with us. It was a privilege for us to provide your father with a dignified end of life and we are pleased we could support you and your family.
My friend stayed at Greensand for several weeks of respite following a short stay in hospital. On admission, every effort was made to make him feel “at home” and his needs were quickly assessed to help him settle in easily. All members of staff have shown a very caring and involved attitude and he quickly came to regard them as friends, rather than carers and, more importantly, he trusted their advice and suggestions. The facilities and environment are excellent and he greatly enjoyed his walks around the garden areas. The food on offer he found very much to his liking, tasty and inviting and having seen and tasted some of the choices, I have to agree with him. His appearance and general state of health improved vastly during his stay, as commented on by several of his visitors, and we are confident that the care and assistance he has received at Greensand have fully prepared him for a return home.
We are so pleased that we had the pleasure to look after your friend, he is a charming man. We appreciate your kind words which will be shared with the team here at Greensand. We are so pleased he enjoyed his stay here and wish him all the best.
We visited our neighbour today who is staying to recover from a very nasty fall. The welcome was very pleasant, we were shown to his fabulous ensuite room. The staff were all very nice, caring and available. We were very impressed overall.
Thank you for your kind words. We are very pleased that you liked our home. It was a pleasure to look after your neighbour.
From the first encounter to the present, I have felt the team work exceptionally well together and provided a united and very warm welcome, not just to Dad (the resident) but also to his family. The standard of the facilities is second to none and very comfortable. Food and hygiene also are excellent. So happy he was accepted as a resident, will recommend it for sure.
Thank you for taking the time to review Greensand House Care Home in Redhill. We are delighted to hear how satisfied you are with our newly opened home and how happy you are with the care your dad has received since being a part of our loving care community, giving you and your family the peace of...
My mum has been a resident for nearly two months. The staff are very kind and helpful and also make visitors welcome. The environment is lovely, very comfortable and tasteful. Mum's room is large with her own wet room and bathroom. She is particularly enjoying the food which is down to the lovely menu and choices provided and Mum has put on a bit of weight which I never thought I would see. She also enjoys the activities particularly music and dancing. I am very happy with Greensand House.
Thank you for taking the time to review Greensand House Care Home in Redhill and for your amazing 5-star rating. We are delighted to hear how happy you are with the care your mother has received from our dedicated staff team since being a part of our loving care community, giving you and your...
My brother seems to have settled in very well and is well cared for. The food is excellent, and he has gained little weight. The staff seem to be very caring, and nothing is too much trouble. He is also making friends with other people.
Thank you for taking the time to review Greensand House Care Home in Redhill and for your amazing 5-star rating. We are delighted to hear how happy you are with the care your brother has received from our dedicated staff team since being a part of our loving care community, giving you and your...
My wife came to Greensand House Care Home at short notice due to my being admitted to the hospital. She has advanced dementia. She was welcomed with open arms and throughout her two-week stay was treated with genuine warmth and care. Much trouble was taken to treat her as an individual and to stimulate her. The food was excellent and beautifully presented. Her room was delightful and comfortable but she only sleep there as every effort was made to entertain her in the splendid public rooms. When I collected her, I noticed how much more stimulated she was and I honestly think she wanted to stay on! Absolutely full marks to the staff at Greensand House for a wonderful job.
Thank you for taking the time to review Greensands House Care Home in Redhill and for your amazing 5-star rating. It was a true pleasure to care for your wife on her short respite stay with us. It is also pleasing to hear that the variety of meals available daily and the choice of activities...
The whole experience was so special, I'm not sure she wants her time with new friends to end!
Well done all.
Thank you for taking the time to review Greensand House in Redhill and for your amazing 5-star rating. We are delighted to hear that your mother enjoyed her respite stay with us, in the loving care community that we create, giving you and your family the peace of mind that you deserve. We would be happy to welcome her back at any time should the need arise. Best wishes, Rachel.
Greensand House is brand new, only opening its doors very recently. It is very stylish and comfortable, much more in keeping with a hotel than a care home. The staff are extremely friendly and helpful, the facilities very good with all that you would expect plus a private cinema and a private dining room available to book. Our experience to date is that my aunt is being very well cared for, including consideration given to her diet to take account of particular health issues. Having dined there myself I can confirm that the food is excellent! I highly recommend Greensand House.
Thank you for taking the time to review Greensand House Care Home in Redhill. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. It is a pleasure to have your...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 February 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 11 Feb 2025
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
There are no upcoming events for Greensand House Care Home - Avery Healthcare.
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Meet the Team (6)

My name is Hannah and I am the Deputy Manager and in-house trainer here at Greensand House.
I have been in the care sector for 10 years now and have loved every minute of it. I believe having compassion and empathy is very important within my job role. I started working with Avery in 2023 and have felt so proud to work with my team at Greensand House. As the Residential Care Manager, I ensure that all care staff are supported within their roles whilst ensuring our residents are receiving high-quality care. I also work very closely with the Team Leaders and assist with all aspects of the care sector including care plans, medication management, reviews, audits and much more. As the in-house trainer, I ensure all staff are fully trained with up-to-date information and knowledge to carry out their job roles effectively.

My name is Boudjemaa Ould-Ameur and I am the Head Chef at Greensand House Care Home.
With over 30 years of experience in the catering industry, I decided to move into the care sector with the opening of Greensand House in 2022. Having previously worked in various positions in London and Surrey, including Junior Sous Chef at the Dorchester Hotel, Second Chef at Rolls-Royce Headquarters, and Head Chef at a number of restaurants and gastro pubs, I knew I would enjoy cooking in the care industry.
At Greensand House I am dedicated to providing the best quality catering, and enjoy tailoring my menus to the tastes and requirements of all our Greensand residents. Drawing on my previous experience as a dietary and nutrition chef at St Mary’s Hospital in Paddington and Charring Cross Hospital in Hammersmith, I create nutritious meals presented to the highest quality.
You won’t just find me in the kitchen though, one of my favourite aspects of my role is the interaction with all our residents and making them smile. I look forward to welcoming (and feeding!) many more residents at Greensand House.

Hello, my name is Steve, I am the Head Housekeeper at Greensand House in Redhill.
I have been the Head Housekeeper at Greensand House since August 2022 and previously worked as an assistant housekeeper in a care home environment so have gained valuable knowledge over the last 7 years.
We have a fantastic housekeeping team with many years of experience, not only in Housekeeping but also care. They are a proactive, fun team and have already received much praise for their work.
On a personal note, I absolutely love working at Greensand and having daily interactions with the residents is what I really enjoy. I have three children and a crazy French bulldog called Rocco so when I’m not at work I’m always kept busy.
Greensand House is a beautiful new home with a friendly, caring, and supportive team throughout.

My name is Marina. I am the Head of Recreation and Leisure at Greensand House. I have worked in Nursing/Care Homes since 2007. I worked for big, well-known companies and small homes. Before starting at Greensand House, I was the leading Lifestyle coordinator in a dementia-specialised care home for two years.
I gained experience and knowledge in the care sector by working in different departments and I have completed my NVQ qualification with City & Guilds and special dementia-related courses. I am passionate about providing activities that benefit the well-being of our residents, ensuring that meaningful, enjoyable, engaging and stimulating activities are planned and implemented in the Home for all residents.
The focus of my work is to put the happiness, comfort, and safety of our residents first. I am committed to delivering and creating a wide range of activities to suit each person’s abilities, from physical to mental stimulating games, ensuring the best quality of life for all our residents. Seeing residents smile, laugh and enjoy the life in the home makes my day!

My name is Davide Borges and I am the Maintenance Operative at Greensand House Care Home.
I have been working at Greensand House since August 2022. I love my role, as no two days are the same! One minute l am an electrician, then next a plumber, then a painter & decorator apart of all other things l do!
An important part of my role is the very good relationship I have with the residents, relatives and the staff. I also enjoy driving the minibus and taking the residents on a trip, so they can enjoy all the beautiful places we have around.

I am the Client Liaison Manager at Greensand House.
I will be here to meet and greet you and help with any enquiries you may have. Helping families and their loved ones with their journeys, looking into care.
I have been at this beautiful home since November 2023, and I am very proud to work here with my wonderful team, providing the best quality of care. I come from a care background, both personally and professionally, and it is most rewarding.
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