Greensand House Care Home - Avery Healthcare

West Avenue, Salfords, Redhill RH1 5BA
Review Us
9.8 43 Reviews
  • Greensand House Care Home - Avery Healthcare, Redhill
Greensand House, a recent addition to the impressive Avery repertoire, has welcomed new residents since Autumn 2022. Setting the standard for quality furnishings, facilities and care, the Surrey care home reflects Avery's commitment to excellence across all residences. The home provides residential, respite, and dementia care, and situated near the stunning Surrey Hills in the borough of Reigate and Banstead, Greensand House is easily accessible from London and the South Coast.

A dedicated team at the Redhill care home ensures residents experience unparalleled care and a varied, healthy lifestyle. With support from staff and warm visits from friends and loved ones, residents seamlessly integrate into life at Greensand House Care Home.

The 76 spacious en-suite bedrooms, complete with a resident interaction system, offer residents modern but cosy living. Across the home, rooms provide space for cherished mementoes, while the landscaped gardens can be enjoyed year round. The home is equipped to offer residence for couples and companions who wish to remain together as they continue their care journey and create new memories side by side. The home has a hair salon, a state-of-the-art cinema room, and more.

Stay informed about everything going on at Redhill Care Home through their the Facebook page. For advice and information, please reach out to the friendly team.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1600
  • Self-Funded Residential Dementia Care: £1650 – £1750
  • RESPITE Self-Funded Residential Care: £1600 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1750 – £1850

These prices are only a guideline, please contact Greensand House Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Marie Louis (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Room Information

  • Single Rooms (76)

Greensand House Care Home - Avery Healthcare Reviews (43)

Total of 43, showing 41-43
9.8

Greensand House Care Home - Avery Healthcare has a Review Score of 9.8 (9.765) out of 10, based on 27 reviews in the last 2 years. Over all time Greensand House Care Home - Avery Healthcare has 43 reviews.

Overall Experience

  • 35
  • 7
  • 1
  • 0
  • 0

Date Published

43
5
11
27
16
Overall Experience  Overall Experience 5.0 out of 5

My wife came to Greensand House Care Home at short notice due to my being admitted to the hospital. She has advanced dementia. She was welcomed with open arms and throughout her two-week stay was treated with genuine warmth and care. Much trouble was taken to treat her as an individual and to stimulate
her. The food was excellent and beautifully presented. Her room was delightful and comfortable but she only sleep there as every effort was made to entertain her in the splendid public rooms. When I collected her, I noticed how much more stimulated she was and I honestly think she wanted to stay on! Absolutely full marks to the staff at Greensand House for a wonderful job.

Reply from Rachel Aran, Marketing Administrator at Greensand House Care Home - Avery Healthcare

Thank you for taking the time to review Greensands House Care Home in Redhill and for your amazing 5-star rating. It was a true pleasure to care for your wife on her short respite stay with us. It is also pleasing to hear that the variety of meals available daily and the choice of activities provided by our talented well-being team are so well received. We would be happy to welcome her back at any time should the need arise. Your feedback is much appreciated. Best wishes, Rachel.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the care and attentiveness of the wonderful Greensand team highly enough. They've provided exemplary respite care for my mother whilst my father was in the hospital.
The whole experience was so special, I'm not sure she wants her time with new friends to end!
Well done all.

Reply from Rachel Aran, Marketing Administrator at Greensand House Care Home - Avery Healthcare

Thank you for taking the time to review Greensand House in Redhill and for your amazing 5-star rating. We are delighted to hear that your mother enjoyed her respite stay with us, in the loving care community that we create, giving you and your family the peace of mind that you deserve. We would be happy to welcome her back at any time should the need arise. Best wishes, Rachel.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Greensand House is brand new, only opening its doors very recently. It is very stylish and comfortable, much more in keeping with a hotel than a care home. The staff are extremely friendly and helpful, the facilities very good with all that you would expect plus a private cinema and a private dining
room available to book. Our experience to date is that my aunt is being very well cared for, including consideration given to her diet to take account of particular health issues. Having dined there myself I can confirm that the food is excellent! I highly recommend Greensand House.

Reply from Rachel Aran, Marketing Administrator at Greensand House Care Home - Avery Healthcare

Thank you for taking the time to review Greensand House Care Home in Redhill. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. It is a pleasure to have your aunt living with us in the loving care community that we create, giving you and your family peace of mind. It is also pleasing to hear that the variety of tasty meals provided daily by our talented culinary team is so well received. We look forward to seeing you on your next visit. Best wishes, Rachel.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.765)

Overview of Review Score

The Review Score of 9.8 (9.765) out of 10 for Greensand House Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.765 for Greensand House Care Home - Avery Healthcare is calculated as follows: ( (240 Excellents x 5) + (67 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 310 Ratings = 4.765

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Greensand House Care Home - Avery Healthcare is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Loading

Loading
Loading

Loading

Loading

Loading

Loading

Loading events

Loading

Awards / Recognitions (11)

Loading...

Meet the Team (6)

Hannah

Hannah Taylor

Job Title: Deputy Manager

Joined: 2023

My name is Hannah and I am the Deputy Manager and in-house trainer here at Greensand House.


I have been in the care sector for 10 years now and have loved every minute of it. I believe having compassion and empathy is very important within my job role. I started working with Avery in 2023 and have felt so proud to work with my team at Greensand House. As the Residential Care Manager, I ensure that all care staff are supported within their roles whilst ensuring our residents are receiving high-quality care. I also work very closely with the Team Leaders and assist with all aspects of the care sector including care plans, medication management, reviews, audits and much more. As the in-house trainer, I ensure all staff are fully trained with up-to-date information and knowledge to carry out their job roles effectively.

Boudjemaa

Boudjemaa Ould-Ameur

Job Title: Head Chef

Joined: 2022

My name is Boudjemaa Ould-Ameur and I am the Head Chef at Greensand House Care Home.


With over 30 years of experience in the catering industry, I decided to move into the care sector with the opening of Greensand House in 2022. Having previously worked in various positions in London and Surrey, including Junior Sous Chef at the Dorchester Hotel, Second Chef at Rolls-Royce Headquarters, and Head Chef at a number of restaurants and gastro pubs, I knew I would enjoy cooking in the care industry.


At Greensand House I am dedicated to providing the best quality catering, and enjoy tailoring my menus to the tastes and requirements of all our Greensand residents. Drawing on my previous experience as a dietary and nutrition chef at St Mary’s Hospital in Paddington and Charring Cross Hospital in Hammersmith, I create nutritious meals presented to the highest quality.


You won’t just find me in the kitchen though, one of my favourite aspects of my role is the interaction with all our residents and making them smile. I look forward to welcoming (and feeding!) many more residents at Greensand House.

Steve

Steve Butler

Job Title: Head Housekeeper

Joined: 2022

Hello, my name is Steve, I am the Head Housekeeper at Greensand House in Redhill.


I have been the Head Housekeeper at Greensand House since August 2022 and previously worked as an assistant housekeeper in a care home environment so have gained valuable knowledge over the last 7 years.


We have a fantastic housekeeping team with many years of experience, not only in Housekeeping but also care. They are a proactive, fun team and have already received much praise for their work.


On a personal note, I absolutely love working at Greensand and having daily interactions with the residents is what I really enjoy. I have three children and a crazy French bulldog called Rocco so when I’m not at work I’m always kept busy.


Greensand House is a beautiful new home with a friendly, caring, and supportive team throughout.

Marina

Marina Anderson

Job Title: Head of Recreation and Leisure

Joined: 2024

My name is Marina. I am the Head of Recreation and Leisure at Greensand House. I have worked in Nursing/Care Homes since 2007. I worked for big, well-known companies and small homes. Before starting at Greensand House, I was the leading Lifestyle coordinator in a dementia-specialised care home for two years.


I gained experience and knowledge in the care sector by working in different departments and I have completed my NVQ qualification with City & Guilds and special dementia-related courses. I am passionate about providing activities that benefit the well-being of our residents, ensuring that meaningful, enjoyable, engaging and stimulating activities are planned and implemented in the Home for all residents.


The focus of my work is to put the happiness, comfort, and safety of our residents first. I am committed to delivering and creating a wide range of activities to suit each person’s abilities, from physical to mental stimulating games, ensuring the best quality of life for all our residents. Seeing residents smile, laugh and enjoy the life in the home makes my day!

Davide

Davide Borges

Job Title: Maintenance Operative

Joined: 2022

My name is Davide Borges and I am the Maintenance Operative at Greensand House Care Home.


I have been working at Greensand House since August 2022. I love my role, as no two days are the same! One minute l am an electrician, then next a plumber, then a painter & decorator apart of all other things l do!


An important part of my role is the very good relationship I have with the residents, relatives and the staff. I also enjoy driving the minibus and taking the residents on a trip, so they can enjoy all the beautiful places we have around.

Shannon

Shannon Mapp

Job Title: Client Liaison Manager

Joined: 2023

Hi there, my name is Shannon.
I am the Client Liaison Manager at Greensand House.


I will be here to meet and greet you and help with any enquiries you may have. Helping families and their loved ones with their journeys, looking into care.


I have been at this beautiful home since November 2023, and I am very proud to work here with my wonderful team, providing the best quality of care. I come from a care background, both personally and professionally, and it is most rewarding.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Greensand House Care Home - Avery Healthcare to verify any information. View our terms and conditions. Greensand House Care Home - Avery Healthcare has an Enhanced Service - more info.