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- Greensand House Care Home - Avery Healthcare







Greensand House, a recent addition to the impressive Avery repertoire, has welcomed new residents since Autumn 2022. Setting the standard for quality furnishings, facilities and care, the Surrey care home reflects Avery's commitment to excellence across all residences. The home provides residential, respite, and dementia care, and situated near the stunning Surrey Hills in the borough of Reigate and Banstead, Greensand House is easily accessible from London and the South...
Care Provided by Greensand House Care Home - Avery Healthcare
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 76 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Greensand House Care Home - Avery Healthcare for full pricing details and T&Cs.
Contact Greensand House Care Home - Avery Healthcare to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Juliana Menezes(General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (76)
- Single Rooms with ensuite Wet Room (76)
Greensand House Care Home - Avery Healthcare Reviews (54)
Greensand House Care Home - Avery Healthcare has a Review Score of 9.8 (9.780) out of 10, based on 22 reviews in the last 2 years.
Over all time Greensand House Care Home - Avery Healthcare has 54 reviews.
The food was lovely, service was friendly, and everyone was very accommodating. Thank you for making our celebration easy to organise and enjoyable.
Thank you so much for taking the time to leave us a review, it was a pleasure to assist you with your celebration, I will pass on your comments to the team.
Some issues are being dealt with satisfactorily but we are still waiting for the property list to be done.
It was a very hard decision to place my mother in care as she has always been very independent. From the very first moment we visited Greensand House, we got a very good feeling, which made this difficult a little bit easier. My mum has been at Greensand since the end of January and I can not fault this care home, every member of staff is absolutely wonderful. They treat all the residents with love, care and respect in a way that I have never seen in other care homes. I can't thank all the members of staff and management enough for the care you give to my mum, you are all the nicest caring people I could ever wish to meet and take caring to another level. Thank you everyone at Greensand House.
Thank you for taking the time to submit a review, it was a pleasure to assist you and to make this decision easier for you. I will pass on this message to the team.
Would recommend to everyone seeking residential and respite care.
Thank you for your beautiful feedback. We have an amazing team at Greensand House. It is a huge privilege to look after our residents. The passion for care shows in all our team especially our receptionist.
We have felt so welcomed and Greensand feels like a home from home!
The food, environment and care is second to none.
Thank you so much.
We're delighted to hear that your loved one has settled in so well at The Greensand House. It's wonderful that she's enjoying the welcoming atmosphere, the social interactions, and the beautiful spaces. Thank you for sharing your positive feedback, and we're here to continue providing excellent care and experiences for her and the family.
After a long spell in hospital following a stroke it was very important for us, to get Mum in a care home that doesn't 'feel' like a care home. Greensand has a lovely luxurious feel to it and we're pleased that she now seems settled. There is a good variety of activities although it would be better if the top floor could be included in all of them. Some of the care staff are really lovely and take the time to get to know the residents to understand them so they can better meet their needs with dignity.
Thank you for this feedback. We are delighted to hear Mum is settling well. Our team takes great pride in providing kind and compassionate care to our residents. Thank you for entrusting us with her care. We are here to support her every step of the way.
Rooms are welcoming and clean.
Visitors made to feel welcome.
Carers are mostly amazing and very respectful. Some are more willing to do more than others. Some talk to the residents more than others.
Overall a nice place to be.
Thank you for your feedback. We're thrilled to hear that you enjoyed the meals. We appreciate your kind words about the kindness of our team. We're honoured to be part of your mum's care. Thank you.
I felt very welcomed by friendly staff. My room was spacious, comfortable and had plenty of wardrobe and cupboard space for my belongings. The Avery staff throughout the day and night were kind and helpful, and they listened to my various comments. There was an excellent chef providing delicious meals. The pharmacy staff were very good and went out of their way to make sure I had the correct drugs for each day. The outside grounds are very peaceful and I could view plants and trees from my window. I would very much recommend Greensand House Care Home for short respite care or longer term.
Thank you so much for your kind feedback. We are delighted to hear that you enjoyed your stay with us. We are looking forward to welcome you again to our beautiful home. See you soon.
All her needs are catered for.
All staff are very helpful and caring.
Food is better than expected.
Very clean and tidy home.
Thank you for your kind words. It is our pleasure to look after your wife. We always appreciate your understanding and kind feedback.
On visiting my Mum on numerous times since she arrived in September at Greemsand's I just want to say she has settled in so well. The kindest of all the people that work there is 100%. I can go to sleep knowing Mum is safe and well cared for and happy.
Thank you for your kind words. The team here is the best and it's our pleasure to look after Mum. Kindest Regards.
My chef is a very friendly and likeable person. He cares about my diet and always tries to give me something I like, and I can digest. It's a hard task as there is so much I can't have. I've known him for over a year now and we seldom have words. I'm always wondering what my next meal will be. I can't speak highly enough of him. So many respect him. Just hope we can always keep him.
Thank you so much for your valuable feedback. Our chef and his team are just amazing.
My mum has been in the care home her health is so much better. She loves the home, and food and I come here every week. The staff are very friendly, and the home has great facilities. My family and I are very happy that my mum is staying here. Also, we have had several family meals. Great food and service and going to book more.
Thank you so much for the feedback. We appreciate and continue to deliver the best care in our beautiful Home. Regards
We had a family meal with Mum to celebrate my birthday and my brother's. It was so welcoming with a beautiful meal. It has a family atmosphere and Mum is very happy here.
Thank you for your feedback. We are very pleased that you enjoyed our hospitality.
Overall good staff and management.
It is our privilege and pleasure to serve you here, at The Greensand House.
Kind Regards.
Following a fall at home and then hospitalization, my uncle stayed in Greensand for five weeks of respite care. In that time, his overall health improved enormously, and he was well on the way to returning to his old self. I was impressed by the compassionate staff, and he was sad to leave them! He seemed to enjoy the activities, make friends with other residents, and speak highly of the people who attended to him. He also particularly enjoyed the meals provided, and as he'd been experiencing significant weight loss prior to falling, it was wonderful to hear him talk so enthusiastically about the food, see a return in his appetite and put on some much-needed weight! Every staff member we encountered was warm and friendly, and nothing seemed too much trouble for them. It was very reassuring (as I live some distance away) to know he was being cared for so well.
Thank you so much for your kind review. We loved having your dad stay with us and were equally sad to see him and you leave us. We strive to provide a five-star service across the board and are grateful for your feedback. Please say hello to your dad from us, and I hope he continues to make progress.
My review is based on telephone calls and a visit to my aunt (I live in the West Midlands). When I've called, the receptionist has always been helpful and with a bright, positive tone to her voice. On visiting, my aunt looked better than before; alert, comfortable, settled and happy. Her clothes were clean and her hair had been 'done'. Elvis was on the premises! In general, the whole atmosphere was warm, bright, friendly and welcoming. All the residents I saw looked comfortable and happy. A wonderful place.
Thank you so much for your lovely review and I am so pleased to hear that your first experience with reception has been so positive. Our reception team pride themselves on being helpful and positive. We are glad that your aunt has made such progress since she has joined us and is enjoying her time with us. Elvis sadly left the building, but will be returning again soon.
First impressions were 'what a lovely place'. The decor and warm greeting at reception was more like a hotel than a care home. My grandmother is obviously very happy and her ground room, overlooking the garden, is lovely. She proudly gave me the grand tour of the restaurant, lounge and cinema room, all beautifully furnished. She also said how good all the meals are and how caring the staff have been towards her.
Thank you so much for your kind words. We enjoy looking after your grandmother and I am so pleased that she choose our home.
Overall experience is excellent. My mum is very happy to be here.
Thank you so much for taking the time to complete a review for our home. We enjoy looking after you mother and I am very pleased that she has joined us at Greensand.
I found the management of the home excellent which gave me peace of mind. I know my husband had a few reservations regarding a few carers treating him roughly and he did have a few bruises on his legs which he said we due to being handled roughly. I would not hesitate to recommend Greensand House Care Home in the future.
Thank you for your review. As discussed, we look forward to welcoming your husband back in the future.
The carers generally were excellent but on three occasions I felt the handling was rough and the carer was impatient getting me out of the shower causing me to feel unsteady and I was fearful of falling over.
Thank you for your review. Following our telephone conversation, we look forward to welcoming you back.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 February 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 11 Feb 2025
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
There are no upcoming events for Greensand House Care Home - Avery Healthcare.
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Meet the Team (6)

My name is Hannah and I am the Deputy Manager and in-house trainer here at Greensand House.
I have been in the care sector for 10 years now and have loved every minute of it. I believe having compassion and empathy is very important within my job role. I started working with Avery in 2023 and have felt so proud to work with my team at Greensand House. As the Residential Care Manager, I ensure that all care staff are supported within their roles whilst ensuring our residents are receiving high-quality care. I also work very closely with the Team Leaders and assist with all aspects of the care sector including care plans, medication management, reviews, audits and much more. As the in-house trainer, I ensure all staff are fully trained with up-to-date information and knowledge to carry out their job roles effectively.

My name is Boudjemaa Ould-Ameur and I am the Head Chef at Greensand House Care Home.
With over 30 years of experience in the catering industry, I decided to move into the care sector with the opening of Greensand House in 2022. Having previously worked in various positions in London and Surrey, including Junior Sous Chef at the Dorchester Hotel, Second Chef at Rolls-Royce Headquarters, and Head Chef at a number of restaurants and gastro pubs, I knew I would enjoy cooking in the care industry.
At Greensand House I am dedicated to providing the best quality catering, and enjoy tailoring my menus to the tastes and requirements of all our Greensand residents. Drawing on my previous experience as a dietary and nutrition chef at St Mary’s Hospital in Paddington and Charring Cross Hospital in Hammersmith, I create nutritious meals presented to the highest quality.
You won’t just find me in the kitchen though, one of my favourite aspects of my role is the interaction with all our residents and making them smile. I look forward to welcoming (and feeding!) many more residents at Greensand House.

Hello, my name is Steve, I am the Head Housekeeper at Greensand House in Redhill.
I have been the Head Housekeeper at Greensand House since August 2022 and previously worked as an assistant housekeeper in a care home environment so have gained valuable knowledge over the last 7 years.
We have a fantastic housekeeping team with many years of experience, not only in Housekeeping but also care. They are a proactive, fun team and have already received much praise for their work.
On a personal note, I absolutely love working at Greensand and having daily interactions with the residents is what I really enjoy. I have three children and a crazy French bulldog called Rocco so when I’m not at work I’m always kept busy.
Greensand House is a beautiful new home with a friendly, caring, and supportive team throughout.

My name is Marina. I am the Head of Recreation and Leisure at Greensand House. I have worked in Nursing/Care Homes since 2007. I worked for big, well-known companies and small homes. Before starting at Greensand House, I was the leading Lifestyle coordinator in a dementia-specialised care home for two years.
I gained experience and knowledge in the care sector by working in different departments and I have completed my NVQ qualification with City & Guilds and special dementia-related courses. I am passionate about providing activities that benefit the well-being of our residents, ensuring that meaningful, enjoyable, engaging and stimulating activities are planned and implemented in the Home for all residents.
The focus of my work is to put the happiness, comfort, and safety of our residents first. I am committed to delivering and creating a wide range of activities to suit each person’s abilities, from physical to mental stimulating games, ensuring the best quality of life for all our residents. Seeing residents smile, laugh and enjoy the life in the home makes my day!

My name is Davide Borges and I am the Maintenance Operative at Greensand House Care Home.
I have been working at Greensand House since August 2022. I love my role, as no two days are the same! One minute l am an electrician, then next a plumber, then a painter & decorator apart of all other things l do!
An important part of my role is the very good relationship I have with the residents, relatives and the staff. I also enjoy driving the minibus and taking the residents on a trip, so they can enjoy all the beautiful places we have around.

I am the Client Liaison Manager at Greensand House.
I will be here to meet and greet you and help with any enquiries you may have. Helping families and their loved ones with their journeys, looking into care.
I have been at this beautiful home since November 2023, and I am very proud to work here with my wonderful team, providing the best quality of care. I come from a care background, both personally and professionally, and it is most rewarding.
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