Greensand House Care Home - Avery Healthcare

West Avenue, Salfords, Redhill RH1 5BA
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9.8 45 Reviews
  • Greensand House Care Home - Avery Healthcare, Redhill
Greensand House, a recent addition to the impressive Avery repertoire, has welcomed new residents since Autumn 2022. Setting the standard for quality furnishings, facilities and care, the Surrey care home reflects Avery's commitment to excellence across all residences. The home provides residential, respite, and dementia care, and situated near the stunning Surrey Hills in the borough of Reigate and Banstead, Greensand House is easily accessible from London and the South Coast.

A dedicated team at the Redhill care home ensures residents experience unparalleled care and a varied, healthy lifestyle. With support from staff and warm visits from friends and loved ones, residents seamlessly integrate into life at Greensand House Care Home.

The 76 spacious en-suite bedrooms, complete with a resident interaction system, offer residents modern but cosy living. Across the home, rooms provide space for cherished mementoes, while the landscaped gardens can be enjoyed year round. The home is equipped to offer residence for couples and companions who wish to remain together as they continue their care journey and create new memories side by side. The home has a hair salon, a state-of-the-art cinema room, and more.

Stay informed about everything going on at Redhill Care Home through their the Facebook page. For advice and information, please reach out to the friendly team.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1600
  • Self-Funded Residential Dementia Care: £1650 – £1750
  • RESPITE Self-Funded Residential Care: £1600 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1750 – £1850

These prices are only a guideline, please contact Greensand House Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Marie Louis (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Room Information

  • Single Rooms (76)

Greensand House Care Home - Avery Healthcare Reviews (45)

9.8

Greensand House Care Home - Avery Healthcare has a Review Score of 9.8 (9.781) out of 10, based on 29 reviews in the last 2 years.
Over all time Greensand House Care Home - Avery Healthcare has 45 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Greensand House Care Home - Avery Healthcare
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Total of 45, showing 21-40
Review from W S (Daughter of Resident) published on 10 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On visiting my Mum on numerous times since she arrived in September at Greemsand's I just want to say she has settled in so well. The kindest of all the people that work there is 100%. I can go to sleep knowing Mum is safe and well cared for and happy.
Reply from Emma Dudhee, General Manager at Greensand House Care Home - Avery Healthcare

Thank you for your kind words. The team here is the best and it's our pleasure to look after Mum. Kindest Regards.

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Review from Kathleen F (Resident) published on 3 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My chef is a very friendly and likeable person. He cares about my diet and always tries to give me something I like, and I can digest. It's a hard task as there is so much I can't have. I've known him for over a year now and we seldom have words. I'm always wondering what my next meal will be. I can't
speak highly enough of him. So many respect him. Just hope we can always keep him.
Reply from Emma Dudhee, General Manager at Greensand House Care Home - Avery Healthcare

Thank you so much for your valuable feedback. Our chef and his team are just amazing.

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Review from G J (Son of Resident) published on 15 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in the care home her health is so much better. She loves the home, and food and I come here every week. The staff are very friendly, and the home has great facilities. My family and I are very happy that my mum is staying here. Also, we have had several family meals. Great food and service
and going to book more.
Reply from Emma Dudhee, General Manager at Greensand House Care Home - Avery Healthcare

Thank you so much for the feedback. We appreciate and continue to deliver the best care in our beautiful Home. Regards

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Review from A J (Son of Resident) published on 11 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had a family meal with Mum to celebrate my birthday and my brother's. It was so welcoming with a beautiful meal. It has a family atmosphere and Mum is very happy here.
Reply from Emma Dudhee, General Manager at Greensand House Care Home - Avery Healthcare

Thank you for your feedback. We are very pleased that you enjoyed our hospitality.

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Review from A D (Resident) published on 20 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall good staff and management.
Reply from Emma Dudhee, General Manager at Greensand House Care Home - Avery Healthcare

Thank you for taking the time to give us this beautiful review.
It is our privilege and pleasure to serve you here, at The Greensand House.
Kind Regards.

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Review from Penny W (Niece of Resident) published on 5 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a fall at home and then hospitalization, my uncle stayed in Greensand for five weeks of respite care. In that time, his overall health improved enormously, and he was well on the way to returning to his old self. I was impressed by the compassionate staff, and he was sad to leave them! He
seemed to enjoy the activities, make friends with other residents, and speak highly of the people who attended to him. He also particularly enjoyed the meals provided, and as he'd been experiencing significant weight loss prior to falling, it was wonderful to hear him talk so enthusiastically about the food, see a return in his appetite and put on some much-needed weight! Every staff member we encountered was warm and friendly, and nothing seemed too much trouble for them. It was very reassuring (as I live some distance away) to know he was being cared for so well.
Reply from Bernice Jackson, Customer Service Manager at Greensand House Care Home - Avery Healthcare

Thank you so much for your kind review. We loved having your dad stay with us and were equally sad to see him and you leave us. We strive to provide a five-star service across the board and are grateful for your feedback. Please say hello to your dad from us, and I hope he continues to make progress.

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Review from Kay G (Niece of Resident) published on 10 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My review is based on telephone calls and a visit to my aunt (I live in the West Midlands). When I've called, the receptionist has always been helpful and with a bright, positive tone to her voice. On visiting, my aunt looked better than before; alert, comfortable, settled and happy. Her clothes were
clean and her hair had been 'done'. Elvis was on the premises! In general, the whole atmosphere was warm, bright, friendly and welcoming. All the residents I saw looked comfortable and happy. A wonderful place.
Reply from Bernice Jackson, Customer Service Manager at Greensand House Care Home - Avery Healthcare

Thank you so much for your lovely review and I am so pleased to hear that your first experience with reception has been so positive. Our reception team pride themselves on being helpful and positive. We are glad that your aunt has made such progress since she has joined us and is enjoying her time with us. Elvis sadly left the building, but will be returning again soon.

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Review from M H (Granddaughter of Resident) published on 28 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First impressions were 'what a lovely place'. The decor and warm greeting at reception was more like a hotel than a care home. My grandmother is obviously very happy and her ground room, overlooking the garden, is lovely. She proudly gave me the grand tour of the restaurant, lounge and cinema room,
all beautifully furnished. She also said how good all the meals are and how caring the staff have been towards her.
Reply from Rosemarie Jeacock, Manager at Greensand House Care Home - Avery Healthcare

Thank you so much for your kind words. We enjoy looking after your grandmother and I am so pleased that she choose our home.

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Review from I P (Son of Resident) published on 28 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall experience is excellent. My mum is very happy to be here.
Reply from Rosemarie Jeacock, Manager at Greensand House Care Home - Avery Healthcare

Thank you so much for taking the time to complete a review for our home. We enjoy looking after you mother and I am very pleased that she has joined us at Greensand.

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Review from J B (Wife of Resident) published on 8 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found the management of the home excellent which gave me peace of mind. I know my husband had a few reservations regarding a few carers treating him roughly and he did have a few bruises on his legs which he said we due to being handled roughly. I would not hesitate to recommend Greensand House Care
Home in the future.
Reply from Rosemarie Jeacock, Manager at Greensand House Care Home - Avery Healthcare

Thank you for your review. As discussed, we look forward to welcoming your husband back in the future.

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Review from M B (Resident) assisted by family/friend published on 8 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers generally were excellent but on three occasions I felt the handling was rough and the carer was impatient getting me out of the shower causing me to feel unsteady and I was fearful of falling over.
Reply from Rosemarie Jeacock, Manager at Greensand House Care Home - Avery Healthcare

Thank you for your review. Following our telephone conversation, we look forward to welcoming you back.

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Review from B J (Daughter of Resident) published on 25 July 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Overall satisfactory.
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Review from M L (Son of Resident) published on 21 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Greensand House is a newly built care home and is well-designed to cater for all its residents. The staff and the facilities are excellent. The home is well managed and nothing is too much trouble. The food/menu is top class as are the activities. I have great confidence in leaving my Mother in the
care of Greensand House Care Home.
Reply from Bernice Jackson, Customer Service Manager at Greensand House Care Home - Avery Healthcare

Thank you for your kind review. We are glad that your mother is enjoying her time with us and that you feel confident in the care that we provide her. We look forward to continuing to offer care to the highest standards with kindness and dignity.

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Review from Y L (Daughter-in-law of Resident) published on 21 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault the care and attention my mother-in-law has received at Greensand House Care Home. The staff are amazing, thoughtful and caring, and nothing is too much trouble for the care of residents. The individual bedrooms are spacious, comfortable and clean, and the meals are well-balanced and
delicious. I have no hesitation in recommending Greensand House Care Home.
Reply from Bernice Jackson, Customer Service Manager at Greensand House Care Home - Avery Healthcare

Thank you for your lovely review. We are pleased that your mother-in-law joined us, she is such a character and loves to talk about her travels and life. We will continue to offer care and kindness to the highest standard and will do this with dignity and respect.

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Review from Simon P (Son of Resident) published on 21 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We moved Mum from another care home as she was not happy there. From the moment we took Mum to have a look around we were blown away. It's as if you are walking into a five-star hotel, not a care home. The facilities and the rooms are amazing. All the staff are amazingly helpful and friendly. Mum is
one very happy lady now. The meals are excellent also. I have joined Mum for a couple of lunches already and was very impressed.
Reply from Rosemarie Jeacock, Manager at Greensand House Care Home - Avery Healthcare

Thank you so much, Simon, for your kind review. We are so very pleased that your mum has settled so well here at Greensand. I will make sure that this is shared with the care team.

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Review from Diane G (Niece of Resident) published on 16 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Generally, I have been very pleased with the thoughtfulness and care given to my aunt since her coming to Greensands. It has been a big relief knowing that she is well looked after. Her diet is carefully monitored and she does appreciate it, I know! I love the way she has motivation and enjoys joining
in with the activities.
Reply from Bernice Jackson, Customer Service Manager at Greensand House Care Home - Avery Healthcare

Thank you for your kind review. We enjoy having your aunt with us and are pleased that we can care for her in a way she likes. She is a very active member of our community and likes to be involved with activities. We are looking forward to taking her out on regular trips.

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Review from Lesley-Anne F (Daughter of Resident) published on 13 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father of 92 was a resident of Greensand House Care Home from March 2023 until mid May 2023.
We had hoped not to put my father into a care environment but when his needs exceeded our ability to manage him at home we had no other option.
The care my father received was exceptional in every way.
Sadly my father died in the early hours of May 15th whilst still at Greensand House. His palliative needs were met with compassion and dignity.
I was privileged to be with my father whilst he was dying and I was also extremely well supported and all my needs were met by the caring staff at Greensand.
I would highly recommend Greensand House.
Reply from Bernice Jackson, Customer Service Manager at Greensand House Care Home - Avery Healthcare

Thank you so much for your kind review, we are glad that we were able to support your father while he was with us. It was a privilege for us to provide your father with a dignified end of life and we are pleased we could support you and your family.

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Review from John W (Power of Attorney of Resident) published on 8 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend stayed at Greensand for several weeks of respite following a short stay in hospital. On admission, every effort was made to make him feel “at home” and his needs were quickly assessed to help him settle in easily. All members of staff have shown a very caring and involved attitude and he quickly
came to regard them as friends, rather than carers and, more importantly, he trusted their advice and suggestions. The facilities and environment are excellent and he greatly enjoyed his walks around the garden areas. The food on offer he found very much to his liking, tasty and inviting and having seen and tasted some of the choices, I have to agree with him. His appearance and general state of health improved vastly during his stay, as commented on by several of his visitors, and we are confident that the care and assistance he has received at Greensand have fully prepared him for a return home.
Reply from Rosemarie Jeacock, Manager at Greensand House Care Home - Avery Healthcare

We are so pleased that we had the pleasure to look after your friend, he is a charming man. We appreciate your kind words which will be shared with the team here at Greensand. We are so pleased he enjoyed his stay here and wish him all the best.

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Review from Susan W (Friend of Resident) published on 7 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visited our neighbour today who is staying to recover from a very nasty fall. The welcome was very pleasant, we were shown to his fabulous ensuite room. The staff were all very nice, caring and available. We were very impressed overall.
Reply from Rosemarie Jeacock, Manager at Greensand House Care Home - Avery Healthcare

Thank you for your kind words. We are very pleased that you liked our home. It was a pleasure to look after your neighbour.

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Review from Paul R (Son of Resident) published on 29 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first encounter to the present, I have felt the team work exceptionally well together and provided a united and very warm welcome, not just to Dad (the resident) but also to his family. The standard of the facilities is second to none and very comfortable. Food and hygiene also are excellent.
So happy he was accepted as a resident, will recommend it for sure.
Reply from Rachel Aran, Marketing Administrator at Greensand House Care Home - Avery Healthcare

Thank you for taking the time to review Greensand House Care Home in Redhill. We are delighted to hear how satisfied you are with our newly opened home and how happy you are with the care your dad has received since being a part of our loving care community, giving you and your family the peace of mind you deserve. It is also pleasing to hear that the choice of daily meals provided by our talented culinary team are so well received. We look forward to seeing you on your next visit. Best wishes, Rachel

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Current Review Score: 9.8 (9.781)

Overview of Review Score

The Review Score of 9.8 (9.781) out of 10 for Greensand House Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.781 for Greensand House Care Home - Avery Healthcare is calculated as follows: ( (264 Excellents x 5) + (67 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 334 Ratings = 4.781
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Greensand House Care Home - Avery Healthcare is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

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Meet the Team (6)

Hannah

Hannah Taylor

Job Title: Deputy Manager Joined: 2023

My name is Hannah and I am the Deputy Manager and in-house trainer here at Greensand House.


I have been in the care sector for 10 years now and have loved every minute of it. I believe having compassion and empathy is very important within my job role. I started working with Avery in 2023 and have felt so proud to work with my team at Greensand House. As the Residential Care Manager, I ensure that all care staff are supported within their roles whilst ensuring our residents are receiving high-quality care. I also work very closely with the Team Leaders and assist with all aspects of the care sector including care plans, medication management, reviews, audits and much more. As the in-house trainer, I ensure all staff are fully trained with up-to-date information and knowledge to carry out their job roles effectively.

Boudjemaa

Boudjemaa Ould-Ameur

Job Title: Head Chef Joined: 2022

My name is Boudjemaa Ould-Ameur and I am the Head Chef at Greensand House Care Home.


With over 30 years of experience in the catering industry, I decided to move into the care sector with the opening of Greensand House in 2022. Having previously worked in various positions in London and Surrey, including Junior Sous Chef at the Dorchester Hotel, Second Chef at Rolls-Royce Headquarters, and Head Chef at a number of restaurants and gastro pubs, I knew I would enjoy cooking in the care industry.


At Greensand House I am dedicated to providing the best quality catering, and enjoy tailoring my menus to the tastes and requirements of all our Greensand residents. Drawing on my previous experience as a dietary and nutrition chef at St Mary’s Hospital in Paddington and Charring Cross Hospital in Hammersmith, I create nutritious meals presented to the highest quality.


You won’t just find me in the kitchen though, one of my favourite aspects of my role is the interaction with all our residents and making them smile. I look forward to welcoming (and feeding!) many more residents at Greensand House.

Steve

Steve Butler

Job Title: Head Housekeeper Joined: 2022

Hello, my name is Steve, I am the Head Housekeeper at Greensand House in Redhill.


I have been the Head Housekeeper at Greensand House since August 2022 and previously worked as an assistant housekeeper in a care home environment so have gained valuable knowledge over the last 7 years.


We have a fantastic housekeeping team with many years of experience, not only in Housekeeping but also care. They are a proactive, fun team and have already received much praise for their work.


On a personal note, I absolutely love working at Greensand and having daily interactions with the residents is what I really enjoy. I have three children and a crazy French bulldog called Rocco so when I’m not at work I’m always kept busy.


Greensand House is a beautiful new home with a friendly, caring, and supportive team throughout.

Marina

Marina Anderson

Job Title: Head of Recreation and Leisure Joined: 2024

My name is Marina. I am the Head of Recreation and Leisure at Greensand House. I have worked in Nursing/Care Homes since 2007. I worked for big, well-known companies and small homes. Before starting at Greensand House, I was the leading Lifestyle coordinator in a dementia-specialised care home for two years.


I gained experience and knowledge in the care sector by working in different departments and I have completed my NVQ qualification with City & Guilds and special dementia-related courses. I am passionate about providing activities that benefit the well-being of our residents, ensuring that meaningful, enjoyable, engaging and stimulating activities are planned and implemented in the Home for all residents.


The focus of my work is to put the happiness, comfort, and safety of our residents first. I am committed to delivering and creating a wide range of activities to suit each person’s abilities, from physical to mental stimulating games, ensuring the best quality of life for all our residents. Seeing residents smile, laugh and enjoy the life in the home makes my day!

Davide

Davide Borges

Job Title: Maintenance Operative Joined: 2022

My name is Davide Borges and I am the Maintenance Operative at Greensand House Care Home.


I have been working at Greensand House since August 2022. I love my role, as no two days are the same! One minute l am an electrician, then next a plumber, then a painter & decorator apart of all other things l do!


An important part of my role is the very good relationship I have with the residents, relatives and the staff. I also enjoy driving the minibus and taking the residents on a trip, so they can enjoy all the beautiful places we have around.

Shannon

Shannon Mapp

Job Title: Client Liaison Manager Joined: 2023

Hi there, my name is Shannon.
I am the Client Liaison Manager at Greensand House.


I will be here to meet and greet you and help with any enquiries you may have. Helping families and their loved ones with their journeys, looking into care.


I have been at this beautiful home since November 2023, and I am very proud to work here with my wonderful team, providing the best quality of care. I come from a care background, both personally and professionally, and it is most rewarding.

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