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- Hampstead Court Care Home - Avery Collection







Hampstead Court is a welcoming care home offering residential, respite and dementia care services.
Discover 82 spacious en-suite bedrooms at Hampstead Court Care Home in St Johns Wood. Residents are encouraged to personalise their rooms with personal items to help them settle in and feel at home, and the nurse call system offers extra peace of mind. The home also has a cinema, salon and other prestigious facilities for residents to...
Care Provided by Hampstead Court Care Home - Avery Collection
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 82 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The above fees include all care/nursing fees and EXCLUDE FNC.
We have a minimum stay of 2 weeks for respite stays at Hampstead Court Care Home
The price(s) shown are provided by the care home. Contact Hampstead Court Care Home - Avery Collection for full pricing details and T&Cs.
Contact Hampstead Court Care Home - Avery Collection to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Helene Cross (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2022
Room Information
- Single Rooms (82)
- Single Rooms with ensuite Wet Room (82)
Hampstead Court Care Home - Avery Collection Reviews (42)
Hampstead Court Care Home - Avery Collection has a Review Score of 9.5 (9.462) out of 10, based on 21 reviews in the last 2 years.
Over all time Hampstead Court Care Home - Avery Collection has 42 reviews.
We were welcomed warmly when we arrived after a very long journey, and the staff have been amazing in helping her settle and are so happy, supportive and respectful.
There are many activities every day, which is very good for stimulating the residents. Mum especially enjoys the music and dance events.
Thank you so much for taking the time to share your experience. We're delighted to hear that your mum has settled in well and that our team has made her feel welcome, supported and respected. It's also wonderful to know she's enjoying the activities, especially the music and dance sessions. Thank you for trusting us with your mum's care.
I came to the care home for convalescence to recover from a broken bone in my leg. The care provided was very good, and all my important needs were met. My knee is much better now. All the staff from the management, team leaders, well being, and carers were all professional, very polite, caring and helpful. There is a very good variety of activities, and I particularly liked the exercise classes, which were excellent. Thank you.
Thank you so much for sharing your experience. We're delighted to hear that your recovery went well and that your knee is feeling much better. It's wonderful to know that our team made a positive impression and met your needs with professionalism and care. We're also glad you enjoyed our...
Second time at Hampstead Court. We trusted he/my husband would get good care.
Thank you so much for your kind words. We truly appreciate your continued trust and support. It has been our privilege to be part of your husband's care journey, and we are grateful for the opportunity to support you both. We look forward to continuing to provide the care and service you deserve.
I have nothing but great things to say! Professionalism to the nth degree FOR SURE, but what stands out most is the LOVE that spills out from all the employees.
I am very grateful that we found this establishment. From the Admin folks to the chefs and to the caretaking team, it doesn't matter, they all made my 91 year old aunt feel like family. To me, that's what sets them apart from other facilities.
Thank you all for your compassion and hard work. We, your customers, notice and truly appreciate your kindness and hard work.
Bless you all!
It means so much to us to know that we have been able to create a true home-from-home environment for your aunt. She will always be a valued member of the Hampstead Court family. Every member of our team, from administration to...
My wife became resident in October 2025 . She had been diagnosed with Alzheimer's disease nine years ago. It was uncertain time for both of us. But she was welcomed and has been very well looked after with thoughtfulness and kindness. She has settled very well and put on weight. Everone knows her name and talks to her. She gets involved in activities that are going on, although in many cases it is watching and being in the company of others. I am grateful for the care and help that she receives from all the staff. It has been a great relief for me
Thank you so much for taking the time to share your experience. We are truly touched by your kind words. It is wonderful to hear that your wife has settled in well and feels happy and cared for. Your appreciation means so much to our team, and it is always rewarding to know that our efforts bring...
When my mother-in-law's health suddenly declined late last year, we were fortunate she asked to move into care, but wanted to ensure it was the right decision. I came into this process with apprehension. My mum spent four difficult years in care, and my grandparents had been in care, so I have strong feelings about what good care should look like. We have been incredibly impressed not just with the accommodation, but with the genuine care and humanity of the team. While the home is beautiful (we joke its like a four-star hotel), it's the people who stand out. Every interaction-from management to care staff, activities to maintenance-is marked by warmth, respect, and kindness. The weekly visiting doctors and the support with appointments and medications have given us peace of mind. My MIL has said more than once, "I didn't know places like this existed." That says everything. We feel incredibly fortunate to have found Hampstead Court Care Home and cannot recommend it highly enough!
Thank you so much, Sharone, for your kind and heartfelt words. It has been an absolute delight having your mother-in-law in our care. We truly appreciate the trust that both you and Darren have placed in our team and have genuinely enjoyed having you all as part of our community. Your support means a great deal to the home, and were grateful for it.
We moved my mum into Hampstead Court in February as it is close to where my wife and I live and therefore far easier for us to visit. She initially moved in on a 2 week trial to ensure she was comfortable there, which we then extended to 4 weeks. We have since made the move a permanent one.
My mum is much happier. She loves her room and its en-suite bathroom, and has made new friends (even if she doesn't always remember their names). The staff are all very kind and treat her with dignity.
Thank you Darren for such a heart felt review. It is genuinely our pleasure to have your wonderful mother living with us. She is a simply lovely lady who is embracing living at Hampstead Court . We are here to help and support at all times.
It took a wee while for mum to settle but she was treated with patience and kindness and compassion. Eventually she started to thrive, put on weight and show genuine signs of happiness which I hadn't seen for some time. To all the staff on the 4th floor thank you for your love and care and thank you too to Helene, Abi and Anthony for making a very difficult time much more easy. Knowing mum was safe, warm and well fed was such a comfort.
Thank you Ali for your very kind words and I am happy to hear that you and your mother had a positive experience whilst here at Hampstead Court . I do hope that she is settled in well after her long trip back to Scotland and that it's easier for you as a family to spend time with her. Your mother was such character and the residents on the fourth floor do ask after her .
This was the first time I had visited my sister, who had recently become a resident. I was impressed immediately with the friendly atmosphere at reception and in the coffee area, where the facilities were great and my sister seemed relaxed and at ease. Then the staff offered a really friendly chat explaining what activities were on offer. I also noticed that in the short time my sister had been there, they had got to know quite a lot about her and asked me and my brother in law if we would let them have some photos (for a memory book) - all in all, a very positive visit.
We are delighted to hear that the first impression we gave you on arrival impacted on you. It's our privilege to care for your sister and she is a delightful addition to our community .
This care home has been excellent. As a person who has worked in one and has friends who run a care home, I am very impressed with the first impression on arrival. The staff, the cleanliness, the food, security, and most importantly, the attention to my mother.
Thank you for your kind words and appreciation of our team. At Hampstead Court, we are committed to creating a safe, comfortable, and welcoming environment for all residents and visitors. Our staff work diligently every day to enrich the lives of our residents, providing care that is not only...
The home is excellent. The staff are very friendly and polite. I think my mum's care is also excellent.
Thank you for your kind words. At Hampstead Court, our dedicated team works tirelessly to create a warm, welcoming environment where residents and their families feel valued and supported. We are committed to delivering the highest possible standards of care, ensuring that every individual's...
Very impressive surroundings. Fantastic, friendly and sympathetic staff. It's like a wonderful hotel.
I would like to say thank you very much on behalf of the staff community at Hampstead Court. We are indeed very appreciative of your kind words, and it's very encouraging to know that you hold our care home to very high standards.
It's a lovely place to be looked after in, and the staff are very kind and caring.
Thank you so much for your warm and kind words. We are sincerely glad that you are pleased with the care and service that we offer to your Dad and other residents here at Hampstead Court.
Hampstead Court is a wonderful place. There are so many amenities, and the staff are all so friendly, helpful, and supportive. My nan has made lots of friends, and they all sit together for tea, and again at lunch and dinner. They even have cheese and wine nights. My nan now has more of a social life than myself and mum put together. There is always something going on here, cinema evenings, sing-alongs, gardening, art and yoga. My nan always seems like she is having fun, and it's so nice to see her so social and busy with fun activities.
We are so pleased to hear that your Nan is enjoying her time here at Hampstead Court. We try very hard to include all of our residents in all of the activities on offer and I am delighted to find out that she is making good friends here and having fun.
My mother is 92 years old and suffering from Alzheimer's disease. The situation became so bad that I could not leave her alone for even 10 minutes at home. My family were very distressed that a care home was our only option. As soon as we visited Hampstead Court, we knew she would be fine. All the staff are wonderful and caring, and they really do love all the residents. The facilities are like a 5 star resort hotel, and my mum does seem to be really happy. She has met lots of nice friends, and they enjoy loads of activities and social gatherings. Thank you so much.
Thank you so much for your very kind words of appreciation for the team. It is our absolute privilege to look after your mother and we are so pleased to hear that she is thriving in our care. I have made sure that the team are aware of your feedback. We look forward to looking after her in the years to come.
A modern home but only geared up for residential very mild dementia care. If you have any sort of more serious dementia do not go to this home they are not geared up for and cannot cope with real dementia. They did not treat my wife with particular kindness but were very impersonal.
Dear Ronald,Thank you for sharing your feedback. We're very sorry to hear that your experience did not meet expectations. At Hampstead Court, we aim to provide person-centered, compassionate care for all our residents, and we take your concerns seriously. Please do reach out to us directly so we can better understand your experience and address it appropriately.
Staff are genuinely and demonstrably caring.
Food is excellent.
Rooms (bedroom) rather small but quality of home overall is very high.
We are very happy with the care and attention being provided to our relative. We are kept informed of her progress and any issues that may arise. We are particularly very impressed by the care she receives from the staff assigned to her care and when we visit we are made to feel welcomed and valued.
Thank you for your lovely review. It is lovely to hear such high praise for the home. I will make sure the team all know how attentive and helpful you found them to be.
Not taken to activities (music), which needs to improve. Not enough water in lounge machine for all to have a hot drink.
Thank you for taking the time to leave a review for Hampstead Court. We take all feedback as an opportunity to learn and take corrective action when something is not right. I can confirm that we have reviewed the staffing allocation to enable more visibility of staff on the floor, and would also be...
Nice cinema and library but do not encourage resident to use so useless facility. If I could leave no star for management I would.
Thank you for sharing your feedback. At Hampstead we are committed to providing compassionate, high-quality care tailored to each resident's needs. Our team works collaboratively with families, healthcare professionals, and external support services to ensure we address concerns and provide...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 October 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (7) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 11 Feb 2025
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
There are no upcoming events for Hampstead Court Care Home - Avery Collection.
Awards / Recognitions (13)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Hampstead Court Care Home - Avery Collection
Accreditations
There are no accreditations posted yet for Hampstead Court Care Home - Avery Collection.
Meet the Team (6)

Dan has over 16 years of experience in social care along with a hospitality background.
He joined Avery Healthcare as Commissioning Manager being Commissioning Director and Head of Commissioning for a large care group.
Joining the team in the home commissioning phase, Dan has built wonderful relationships with the local and wider community, forming bonds and relationships that enable our residents to remain part of that community once they move to Hampstead Court. Dan is dedicated to ensuring that the home remains at the heart of the local community.
Dan understands how important moving from independent living to living in a care home is. He is kind, experienced, and compassionate in supporting new residents, their relatives, and loved ones through this emotive time.
Dan is dedicated to always providing excellent customer service, remaining empathic and professional, he is always on hand to offer support and guidance throughout the journey.
When taking time away from home, Dan enjoys time with his horses and has a huge passion for Showjumping and competes on the national circuit. Dan also breeds horses with top international bloodlines and likes to see them do well in the future of British Showjumping.

Ese used to work as a sales assistant, however, seeing her grandmother receive care made her want to make a difference in other people’s lives.
Ese has achieved NVQ levels 3 and 5 in health and social care/healthcare management.
She has now been at Avery Healthcare since March 2022 and lives all of the values.
Her biggest highlight in life is working her way up from Care Assistant to Team Leader to Unit Manager Care/ Training Lead and now to a residential home Deputy Manager.
Ese's role requires being a good listener, strong operating of the home, displaying kindness to everyone and being a team player. Every day, spending time with the residents is something she takes pride in. Ese thoroughly enjoys lending them an ear, listening to their life stories and admiring the experiences they have.
Ultimately a fun fact about Ese, she loves singing and dancing as a form of expression and just immersing herself in a jovial way, and treats the shower like the 02 arena when I’m in full swing

Anthony worked in the finance industry for over a decade and working in the care sector for more than 5 years imposes a great challenge to grow and develop.
His administrative skills are very well suited to this position.
Anthony has the excellent ability to listen and make wise judgments. Having had a senior position in his previous roles this had equipped him with the determination, stamina and resilience that allowed me to bounce back positively and learn from what has not worked.
Working towards excellence with collaboration enabling him to embody the organisation’s values and reputation.
He enjoys every part of his role. Anthony comes to work with excitement and strong motivation at the end of the day he feels he has made a difference in the resident's lives.
Anthony sees his work as an extension of his family. He finds joy and delight in dealing with residents and relatives including staff, enquiries, administrative responsibilities, operational tasks, and lots more.
He collaborates well with his senior colleagues and learns a lot in the wider multidisciplinary arena.
Anthony loves travelling with his family, cooking, gym and spending time with the people that he loves and cares most for.
He is looking forward to doing his utmost best to fulfil and provide outstanding administrative achievements, to ensure everyone’s safety at Hampstead Court Care Home and to achieve an excellent CQC rating.

Tim has over 35 years of experience in sales and customer service. Prior to the COVID-19 pandemic, Tim worked as a professional photographer for 10 years completing projects for many top UK companies including Argos, Butlins, Jaguar Land Rover, Marriott International and Arora Hotels. In 2021 Tim took on a public-facing role as Centre Manager running a sports centre in Bisley in Surrey. Tim was responsible for all aspects of running the centre from building maintenance and staffing through to customer experience together with the planning and successful delivery of major sporting events.
Working with many customer-focused companies has given Tim first-hand (and ‘hands-on’) experience of what is involved in not just meeting but exceeding customer expectations and how to deliver consistent levels of service. Tim says he is not a big fan of management speak, but firmly believes in the saying that there is no 'I' in the team and the need for all parts of the organisation to work together in supporting clients. Tim also thinks the key to successful customer service is being interested in your clients and that curiosity and enthusiasm can achieve a lot.
Outside of work, Tim sings in a choir, collects classic books and keeps scanning the online car adverts for a vintage MG BGT in a vain effort to relive his youth!

Gokhan recently joined the Hampstead Court team as Head Housekeeper. In this role, he is tasked with supporting and supervising the domestic and laundry teams, whilst ensuring the highest of standards of cleanliness throughout the care home.
Gokhan has over 23 years of international management experience in hospitality service. He started his career after graduating from university in Marriot Istanbul Residences and worked as Executive Housekeeping Manager for 9 years. Gokhan worked in Frasers Hospitality, Park Plaza Group and Excelcare as Housekeeping Manager as well.
As an experienced Housekeeping Manager, Gokhan is confident in his ability to lead a large housekeeping team in a professional and efficient manner. With his strong organizational, financial and communication skills, he is confident he can provide a high level of service to all residents and ensure the cleanliness and order of the facility. Gokhan believes that team spirit and can do attitude are the key of success.
Outside of work, Gokhan is interested in swimming and football and soon he will start his master’s degree.

Xara joined the Hampstead Court team as a Customer Service Manager. In this role, she handles all aspects of promoting the home within the local community, building relationships with other care professionals, & handling enquiries from initial contact to assessments & admissions.
Xara has over 4 years of experience within the care industry. Having previously worked as a care assistant whilst studying Media, Marketing & Popular Culture at the University of Huddersfield. She offers a unique perspective to the role, offering creative input whilst also having the key knowledge to fulfil the role to the best standard.
Xara understands how important the decisions surrounding the move from independent living to a care home can be. She offers a friendly, understanding & compassionate approach to the role. Xara is committed to delivering excellent customer service to all, always offering a person-centred approach.
Outside of work Xara loves travelling, eating at new restaurants & you’ll regularly find her attending the latest movie screenings.
Frequently Asked Questions about Hampstead Court Care Home - Avery Collection
What types of Care is Hampstead Court Care Home - Avery Collection registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Hampstead Court Care Home - Avery Collection have?
There are 82 Single Rooms.
What are the Facilities & Services at Hampstead Court Care Home - Avery Collection?
Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Hampstead Court Care Home - Avery Collection to the centre of London?
2.8 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hampstead Court Care Home - Avery Collection to verify any information. View our terms and conditions. Hampstead Court Care Home - Avery Collection has an Enhanced Service -more info.