Grappenhall Manor Care Centre

Stockport Road, Grappenhall, Warrington WA4 2WA
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9.9 45 Reviews
  • Grappenhall Manor Care Centre, Warrington
Grappenhall Manor Care Centre is a brand new setting offering high quality care and support within a spacious and comfortable environment.

With 70 bedrooms inside the home, each with en suite facilities, as well as carefully designed communal areas and a hair salon, residents have plenty of space to relax and socialise whilst receiving the care they need. The home also offers fully catered restaurants, where trained chefs prepare nutritious and enjoyable meals, catered to residents’ requirements.

Grappenhall Manor Care Centre is set in the idyllic village of Grappenhall, offering residents a truly wonderful place to live. Located just a few miles from Warrington and Daresbury, there are plenty of local amenities to explore too.

To see all that this new home has to offer, please get in touch with the team.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1650
  • Self-Funded Nursing Care: from £1800
  • RESPITE Self-Funded Residential Care: from £1850
  • RESPITE Self-Funded Residential Dementia Care: from £1850
  • RESPITE Self-Funded Nursing Care: from £1850

Nursing Care plus FNC £254.06


Respite stay minimum of 2 weeks - from £1,850 per week.


We do not provide Nursing Dementia Care.

These prices are only a guideline, please contact Grappenhall Manor Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Charlotte Sherrocks (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (70)

Visiting

  • Visitors welcome, encouraged to avoid meal times if possible and after 8pm when residents may be relaxing in nightwear.

Parking

  • Parking is available on site. Visitors asked if they park on the local roads to be courteous to neighbours.

Grappenhall Manor Care Centre Reviews (45)

9.9

Grappenhall Manor Care Centre has a Review Score of 9.9 (9.861) out of 10, based on 39 reviews in the last 2 years.
Over all time Grappenhall Manor Care Centre has 45 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Grappenhall Manor Care Centre
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Total of 45, showing 21-40
Review from Linda B (Daughter of Resident) published on 22 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum aged 94 moved into Grappenhall in August 2023 from living in her own home supported by carers. She was mobile and the open setting meant that she could easily navigate between her room to the lounge and dining room and outside.
She became frailer and died at the home in March and we couldn’t have
asked for a higher standard of professional or personal care for her, or for us as a family.
While she was mobile she enjoyed trips out and a wide range of activities in Grappenhall.
Mum had a good appetite and enjoyed the meals and the varied choices on the menu. As she became weaker, meals were adapted and the staff were really supportive in ensuring she continued to eat as well as she could.
We were kept well informed of any changes, medical or personal, and involved in decision-making - very relevant for those with PoA.
All visitors said how welcome they were made.
The care and good humour from every staff member helped to make it a special place for us and Mum.
Reply from Alexandra Fairhurst, Commissioning Manager at Grappenhall Manor Care Centre

Thank you for taking the time to leave us a fantastic review; we will definitely pass it on to the team.

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Review from E T (Respite Resident) published on 17 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant! The staff, food (lots of it), and accommodation are just absolutely spot on. Every member of staff I've met has been warm, engaging, approachable, and can't do enough for you. I'm fairly independent so don't take much looking after, however, to see how the staff engages and cares for some
of the other residents is heartwarming and has played a big part in my recovery a progress so far. The only problem I've got is that I'll have to leave soon, which I think sums it up. Thank you all.
Reply from Alexandra Fairhurst, Commissioning Manager at Grappenhall Manor Care Centre

Thank you for taking the time to leave us a fantastic review; we will pass it on to the team.

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Review from Stephen T (Son of Resident) published on 17 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the minute Dad arrived, the staff at Grappenhall Manor Care Centre were lovely with him. They were caring/considerate and took time to explain everything he needed to know. Outstanding level of understanding and care.
Reply from Alexandra Fairhurst, Commissioning Manager at Grappenhall Manor Care Centre

Thank you for taking the time to leave us a fantastic review; we will definitely pass it on to the team.

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Review from M S (Son of Resident) published on 9 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was only in the centre for a short time but he was looked after very well.
Reply from Charlotte Sherrocks, Home Manager at Grappenhall Manor Care Centre

Thank you for taking the time to complete a review for Grappenhall Manor Care Centre, your feedback is very much appreciated.

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Review from J B (Daughter of Resident) published on 5 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Grappenhall Manor is a very well-equipped and attractive care centre. The staff on reception, carers and nurses are all welcoming and professional.
Reply from Charlotte Sherrocks, Home Manager at Grappenhall Manor Care Centre

Thank you for taking the time to complete a review for Grappenhall Manor, your feedback is appreciated.

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Review from J F (Daughter of Resident) published on 6 February 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Never saw manager after first ten minutes.
Room floor often dusty with rubbish also about, especially under bed, plus dirty floor and toilet.
Some staff (carers and nurses) were lovely and helpful, unfortunately not all. My mother did start to settle and engage in activities and was building relationships
with some staff which was lovely to see.
Unfortunately, a very mixed bag of an experience.
Reply from Charlotte Sherrocks, Home Manager at Grappenhall Manor Care Centre

Thank you for your review and I would like to take the opportunity to apologise for your experience during your Mother's stay at Grappenhall Manor. I will discuss your feedback with the team.

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Review from Stanley J (Partner of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Well, my partner has only been in for four days, so it is a bit early to seek my opinion of the home, but from what I have seen, if I needed to place to recover I would love to be patient in Grappenhall Manor Care Centre.
Reply from Charlotte Sherrocks, Home Manager at Grappenhall Manor Care Centre

Thank you for taking the time to complete a review, it is appreciated. I will share your feedback with the team.

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Review from Lisa W (Daughter of Resident) published on 25 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot put into words how amazing this home is! My mum has been here for a few weeks after a really bad fall. The care and dedication given to all residents is first-class. Nothing is too much trouble. The activities, the food, the dignity and the cleanliness is exemplary. The staff are approachable
and Mum said they are amazing with everyone. Cannot thank everyone enough, especially the fact it's been Christmas and New Year. Highly recommend Grappenhall Manor 100%.
Reply from Charlotte Sherrocks, Home Manager at Grappenhall Manor Care Centre

Thank you for taking the time to write your review. I will share your feedback with the team who strive hard to deliver high standards of care.

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Review from P B (Son of Resident) published on 18 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both of my parents were some of the first residents at Grappenhall Manor. The level of care they received was excellent. Every conceivable measure was taken by the staff to allow them to settle in. Unfortunately, my dad passed away after a few months. The staff were so loving and caring to my mum in
the aftermath. She now regards the staff as friends rather than carers. I feel assured that she is in a safe and secure environment where she is happy.
Reply from Charlotte Sherrocks, Home Manager at Grappenhall Manor Care Centre

Thank you for taking the time to write such a positive review, staff take pride in the delivery of high standards of care. I will share your feedback with the team. It was a pleasure to support your father.

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Review from Angela G (Daughter of Resident) published on 18 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From when we first visited Grappenhall Manor, we couldn't believe what a lovely place it is - it feels like a boutique hotel, decorated with style and attention to detail, which helps minimise the feeling of a nursing home. Ever since Mum moved in there, she has received the loveliest and most caring
attention from all the staff. At all levels, the carers show genuine concern and even affection for Mum. We couldn't ask for more for our 96-year-old mum. There are even daily events to keep the residents entertained and socialising. This is a difficult time for us all, wanting the best for Mum, and seeing her care needs ever increasing. But I can honestly say I don't think we could have done better for her than arranging for her to move to Grappenhall Manor.
Reply from Charlotte Sherrocks, Home Manager at Grappenhall Manor Care Centre

Thank you very much for taking the time to complete a review and such positive comments regarding our home and team who work hard to deliver high standards of care. I will share your feedback with our team.

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Review from Gerry P (Daughter-in-law of Resident) published on 18 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Grappenhall Manor are extremely caring and nothing is too much trouble. Staff are proactive in caring for my mother-in-law and all our requests are followed up quickly. There is a great activity program run by very caring staff.
The building is brand new and it feels a bit like a hotel.
The gardens are beautiful and there are plenty of quality outdoor furnishings. Attention to detail in the garden shows with bird boxes and hedgehog tunnels.
The building is very accessible, no trip hazards with everything being level. Bathrooms are quite spacious.
Overall, Grappenhall Manor feels like a very safe space for my mother-in-law and I wouldn’t hesitate in recommending it to others. The staff really care, and I always feel welcome here.
Reply from Charlotte Sherrocks, Home Manager at Grappenhall Manor Care Centre

Thank you for taking the time write such a lovely review. The team take a great pride in delivering high standards of care and I will share this feedback.

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Review from Mike P (Son of Resident) published on 18 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A warm welcome and genuine care for everyone in this lovely place makes me feel good that my mum is in a safe, healthy, caring environment. Great opportunities to join-in with activities and good food mean mum is entertained, involved, and well-fed. There are a lot of smiles from staff, who can’t do
enough for residents.
Reply from Charlotte Sherrocks, Home Manager at Grappenhall Manor Care Centre

Thank you very much for taking the time to write such a lovely review. We take a great pride in delivering a high standard of care. I will share your feedback with the team.

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Review from Polly P (Daughter of Resident) published on 17 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad came to stay at Grappenhall Manor in a respite bed after a stay in the hospital, wow, what a place. My dad was very nervous stepping through those doors as he’s always lived such an independent life, from the moment we walked in we were welcomed with smiles and positivity. Dad is currently staying
on floor one, the staff up there are simply amazing and nothing is too much trouble, Dad is shown care, compassion and empathy. I've only ever seen him be positively encouraged to be the best he can be.
The catering team also need a mention here, the food is always well presented and according to Dad tastes amazing!
The team on there certainly strives to be the best of the 6 C’s.
I would in a heartbeat recommend this home to all. Hopefully, my dad's next step will be home but whatever the outcome is I’m glad he’s experienced such a pleasant stay with you.
Reply from Charlotte Sherrocks, Home Manager at Grappenhall Manor Care Centre

Thank you for taking the time to write such a positive review regarding our home and team who work hard to deliver high standards of care. I will share your feedback with the team.

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Review from Judy C (Daughter of Resident) published on 12 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into Grappenhall Manor 6 months ago and has been cared for so well over the whole period, in every aspect. The lounges, dining room, reception and her own room are beautiful and everyone is so kind and friendly, to her and to all the family. Nothing is too much trouble for the staff and the
continuity of care (and carers) is comforting for us all. The activities are inclusive and interesting and the lead-up to Christmas and New Year was wonderful with lovely entertainers and parties. My husband and I joined mum at the Christmas party and we all had a lovely time! Unfortunately, mum’s health is declining due to her very advanced age and she is more in need than ever of the amazing levels of care given and that gives us all such peace of mind. Food is good and plentiful. Mum loves homemade soups in particular. Well done to all - from the manager to every level of staff. Thank you.
Reply from Charlotte Sherrocks, Home Manager at Grappenhall Manor Care Centre

Thank you for taking the time to write such a lovely review, it's a pleasure to support your Mother and your family. I will share this feedback with the team.

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Review from Linda M (Resident) assisted by family/friend published on 10 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very comfortable. Feel safe. My care team are excellent.
I could not ask for more. Brilliant. Fast response in everything they do.
Keep me updated.
Reply from Charlotte Sherrocks, Home Manager at Grappenhall Manor Care Centre

Thank you very much for taking the time to write such a lovely review, I will share this with our team.

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Review from Timothy A (Friend of Resident) published on 5 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The entrance reception area is elegant and welcoming. The reception team are welcoming, professional and efficient. All the staff go the extra mile, look smart and professional and if they have problems they seem to leave them behind. The manager is efficient and welcoming. The food is excellent and
the standard of care is very high in my experience.
Reply from Charlotte Sherrocks, Home Manager at Grappenhall Manor Care Centre

Thank you for taking the time to complete such a lovely review for Grappenhall Manor. I will share this feedback with my amazing team.

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Review from Lynda D (Daughter of Resident) published on 4 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Grappenhall Manor is the most amazing place. My mum went in following a period in hospital and was very keen to go back to her own home. However, within two weeks of being there, she'd decided that she most definitely wanted to stay. The staff are all amazing, kind, considerate and thoughtful, the home
itself is beautiful and feels more like a four star hotel! Mum can't wait for mealtimes where she joins everyone in the dining room for delicious freshly prepared food, and to socialise with her new-found friends. Having initially not feeling confident enough to take part in the activities, with a bit of gentle encouragement she now looks at her activity list to see what she'll be doing the next day! As well as being glad that my mum is happy, I also love visiting and am made to feel very welcome. Highly recommended!
Reply from Charlotte Sherrocks, Home Manager at Grappenhall Manor Care Centre

Thank you very much for taking the time to complete this lovely review. I will be sure to share your comments with the team here at Grappenhall Manor.

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Review from Susan D (Daughter of Resident) published on 23 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at the home for three months now and has flourished under the kind care and support supplied by all the staff. Beautiful surroundings, good food, plenty of trips and activities to keep her entertained and engaged with others.
Reply from Charlotte Sherrocks, Home Manager at Grappenhall Manor Care Centre

Thank you for taking the time to complete a review. I will ensure your lovely feedback is shared with our amazing team members. It's a pleasure to support your mother here at Grappenhall Manor.

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Review from Shirley K (Daughter of Resident) published on 30 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Grappenhall Manor is a fantastic facility, and it can only be given a five-star out of five-star rating. Beautiful surroundings, friendly, caring staff, great food and spotlessly clean. There are plenty of events and activities for the residents. They couldn't have looked after my mother any better.
Thank you.
Reply from Charlotte Sherrocks, Home Manager at Grappenhall Manor Care Centre

Thank you for such lovely feedback, which I will share with the team at Grappenhall Manor and for taking the time to complete a review.

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Review from Carrie H (Daughter of Resident) published on 5 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum moved into Grappenhall Manor Care Centre in May of this year. As a family, we were concerned about how she would cope with the transition. We need not have worried, Mum is loving being there. We haven't seen her so settled and happy for a long time. The staff go above and beyond to create a caring,
fun and happy environment. The facilities are excellent and the food is healthy, nutritious and tasty. My mum is very happy there.
Reply from Alexandra Fairhurst, Commissioning Manager at Grappenhall Manor Care Centre

Thank you for taking the time to submit a review. I am glad your mum is very happy. Thank you for your kind words regarding our team, I will ensure they are given this feedback.

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Current Review Score: 9.9 (9.861)

Overview of Review Score

The Review Score of 9.9 (9.861) out of 10 for Grappenhall Manor Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.861 for Grappenhall Manor Care Centre is calculated as follows: ( (401 Excellents x 5) + (43 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 453 Ratings = 4.861
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Grappenhall Manor Care Centre is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 38 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Feb 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (3)

Charlotte

Charlotte Sherrocks

Job Title: Home Manger Joined: 2022

I’m Charlotte Sherrocks and I have worked in the health and social care since leaving education qualifying as a registered nurse in 1996. My N.H.S. ward experience was gained in general medicine, trauma and orthopaedics. I also hold a BSc Health and Social Care degree, mentoring, management and clinical qualifications.


I left the N.H.S. and joined the private sector where I have undertaken roles including that of General Manager, Clinical Services Manage, Clinical Development Nurse and Regional Support Manager. These opportunities have given me a wealth of knowledge and vast experience in the care of older adults. My passion is to deliver high-quality standards and a person-centred, individualised approach to care.

In my spare time, I enjoy spending time with my family, cinema and going to the gym.

Nothabo

Nothabo Khumalo

Job Title: Deputy Manager Joined: 2024

I have been working in the healthcare sector since 2002, beginning my career as a healthcare assistant. After qualifying as a nurse, I gained extensive experience in the NHS, working in surgical wards and Intensive care unit, where I developed strong clinical skills and deep understanding of patient care. For 5 years, I balanced part-time in health and social care alongside my NHHS role, allowing, me to broaden my expertise in supporting individuals with complex needs. I eventually transitioned permanently into health and social care, taking on leadership role as a unit manager. In this role, I was dedicated to in delivering high=quality standards of care and promoting a person-centred approach and management of staff ensuring compliance with best practises and regulatory requirements, continuously striving to enhance service quality and improve out comes for residents. I have a great passion for Dementia care and End of life ensuring that individual’s receive compassionate dignified and personalised support during their most vulnerable stages in life. In my spare time, I enjoy spending quality time with my family, shopping and participating in sports and outdoor activities.

Leah

Leah Brooker

Job Title: Wellbeing Coordinator Joined: 2023

I have worked as a well-being coordinator for a number of years and loved every second. At University I studied dance and for one of my modules, I looked at how dance can benefit people living with dementia. That was when I knew what career path I wanted to follow. I want to make sure everyone is able to have fun and look forward to what is on our wellbeing programme. Outside of work, I am a member of a dance crew where we have gone to competitions around Europe and are currently working on getting a place in Worlds in America. I also enjoy running and recently completed the Great North Run, which I'm super proud of. Grappenhall Manor is a lovely place to work and I can't wait to spend many more years here.

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