Claremont Manor Care Home

Grebe Row, Dawlish EX7 0HY
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9.9 31 Reviews
  • Claremont Manor Care Home, Dawlish
Claremont Manor, situated in the beautiful seaside town of Dawlish, is a brand-new, purpose-built, luxury care home offering personalised residential, dementia and nursing care.

The stunning interior has been carefully tailored to the needs of individuals and offers spacious and unique modern facilities, some you may not expect from a care home.

There are elegant restaurants in which to enjoy delicious seasonal freshly cooked cuisine. The Hug on a Plate Hospitality programme will ensure everyone will enjoy fine dining and home cooked meals in equal measures.

There is a More… Lifestyle programme that offers a lifetime promise to always put happiness and wellbeing at the heart of everything, supporting people to maintain their hobbies and interests whilst also having the opportunity to try new ones.

Life at Claremont Manor will offer an exciting new chapter, one where you’ll live a fulfilled life, whilst enjoying a true sense of community and belonging.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 71 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450
  • Self-Funded Residential Dementia Care: from £1700
  • Self-Funded Nursing Care: from £1750
  • Self-Funded Nursing Dementia Care: from £2000

Prices are subject to an individual care needs assessment and the type of room and services chosen.

These prices are only a guideline, please contact Claremont Manor Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Carla Bowman (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (59)
  • Couples/Companion Rooms (6)
  • Single Rooms with ensuite Wet Room (59)
  • Couples/Companion Rooms with ensuite Wet Room (6)

Parking

  • Car park with EV charging and disabled parking spaces.

Claremont Manor Care Home Reviews (31)

Total of 31, showing 21-31
9.9

Claremont Manor Care Home has a Review Score of 9.9 (9.929) out of 10, based on 31 reviews in the last 2 years. Over all time Claremont Manor Care Home has 31 reviews.

Overall Experience

  • 29
  • 2
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Date Published

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Review from Susan B (Daughter-in-law of Resident) published on 16 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident since June 2024 and has been extremely well looked after. This has been especially relevant recently, as her son, my husband, has been very poorly himself and I have been unable to visit mum much. I know she is safe in her environment, she is comfortable and her
medical needs are being addressed. This has been a great relief to me.

Reply from Katy Ullah, Customer Relations Manager at Claremont Manor Care Home

Thank you for your kind review, your mum is a lovely lady and we are all supporting her during this difficult time. Take care and see you soon.

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Review from B G (Daughter of Resident) published on 11 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been blown away by both the facilities available and the staff at Claremont Manor Care Home. The environment is spacious, clean and perfectly set up to meet all levels of resident needs. I think its great that there is a bar, movie theatre, lounges, hair dressers and grandchildren's room. It
really has that an air of luxury. Love that the dining areas are really like cafes and restaurants. The menus look great. Every member of staff I encounter has been nothing but polite and supportive. Nothing seems too much trouble. You can visit whenever you want and they seem to be constantly running family events. Claremont Manor has a real community feel about it.

Reply from Katy Ullah, Customer Relations Manager at Claremont Manor Care Home

Thank you so much for your lovely review, we are pleased you have chosen our home for your father and it is a pleasure to have him here. Family is so important and we will always welcome visitors with open arms. Thanks again.

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Review from Jane L (Daughter of Resident) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is friendly, welcoming and helpful. I feel they love Mum as if she was their own mum. Every carer is taken to encourage eating and drinking though she's the world's slowest. Whether cleaners, maintenance or front-line staff they all seem to take pride in caring creating this lovely atmosphere.
The building is amazing with plenty of facilities even on a rainy day. The lifestyle coordinators work hard to involve residents in things they enjoy.

Reply from Katy Ullah, Customer Relations Manager at Claremont Manor Care Home

Thank you for your kind review. Your mum is so special to all of the team, and we love having her here. The whole family are always welcome and a pleasure to see. Thanks.

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Review from K G (Daughter of Resident) published on 16 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The facilities and staff at Claremont Manor are wonderful. They show so much care and love for all of their residents and I'm so thankful that my mother is able to live there.
It is always spotlessly clean, laundry is turned over fast, food is delicious. All of the staff, the cleaners, hospitality
team, activity coordinators, carers, nurses and management team put their all into providing such a homely and welcoming atmosphere. I recommend Claremont Manor to everyone I speak to.

Reply from Katy Ullah, Customer Relations Manager at Claremont Manor Care Home

Thank you for your kind words and positive recommendations, it is much appreciated. It is a pleasure to care for your mother here at Claremont Manor. Thank you again.

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Review from A J (Husband of Resident) published on 16 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to take this opportunity to offer my sincere gratitude to all the staff for the dedicated care, love and support to my wife during her stay at Claremont.
Each day after visiting her I knew when I left she was in safe hands.
Many thanks and best wishes to all.

Reply from Katy Ullah, Customer Relations Manager at Claremont Manor Care Home

Thank you for your kind review and for trusting us when choosing the most suitable care home for your wife. She touched our hearts and we all have such fond memories of her time here. Best wishes to you and the family.

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Review from Helen R (Daughter of Resident) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has Alzheimer's and moved into Claremont in the first wave of residents.
Mum has settled so well there has been none of the distress often associated with these big transitions I genuinely feel it has been seamless. Everything about Claremont is brilliant and this stems from the lovely staff.
Thank you to all who show my mum such kindness.

Reply from Katy Ullah, Customer Relations Manager at Claremont Manor Care Home

It really is a joy to have your mother living with us, thank you for your kind review and putting your trust in our new home and new team from day one. Thank you.

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Review from Claire F (Daughter of Resident) published on 9 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been in Claremont for 2 months. In that time he has put on weight, his walking has improved and so has his social life/activity level!
Dad had a prolonged stay in hospital and we decided on Claremont for 4 weeks of respite when he came out. He then decided to stay on permanently. Nothing is
too much trouble for any of the staff, who are all very efficient and very friendly both with residents and their guests.
Dad can be quite a fussy eater but he has really enjoyed the food. He has taken up carpet bowls, been on trips out in the Claremont minibus and loved having visiting therapy animals.
Dad feels very safe with there being a nurse on call 24/7. Any concerns I have brought to the Manager, she has dealt with very speedily and we all feel very listened to.
The environment is beautiful with lovely rooms and elegant communal areas. All in all, we are very grateful that Dad has found such a caring and ideal environment to live in. Thank you to all the team!

Reply from Katy Ullah, Customer Relations Manager at Claremont Manor Care Home

Thank you for your lovely review, it is a pleasure to have your father living with us. It has been wonderful to watch him flourish during his time here. Your feedback and suggestions have been greatly appreciated, they have not only helped your father to settle in his new home, but our other residents too. Thank you again.

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Review from John K (Brother of Resident) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been in Claremont Manor since April. We have been very impressed with the whole experience, from initial visits to her moving in. All members of staff have been very professional, friendly, and supportive to both my sister and her wider family. The facilities are superb and the attention
to detail in all aspects of the service are fantastic. Thank you for your ongoing support.

Reply from Katy Ullah, Customer Relations Manager at Claremont Manor Care Home

Thank you for your positive review, it is a pleasure to have your sister here with us, and has been lovely to get to know the wider family too. Thank you again.

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Review from William K (Brother of Resident) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my sister arrived at Claremont Manor. in April The care, kindness, and efficiency given to Jennifer since her arrival have far exceeded our expectations and hopes.
Thank you all for looking after my sister so well and relieving the worry of the family.

Reply from Katy Ullah, Customer Relations Manager at Claremont Manor Care Home

Thank you for your lovely review, it is a pleasure to have your sister here with us, and it has been wonderful to get to know your family too.

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Review from A B (Daughter of Resident) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 94-year-old Mother has been a resident for 6 weeks. I can't praise the staff enough in all departments for their care, compassion for my Mum, and their support for me.
Claremont feels like a family environment for residents and family members everything is 5-star Care, Food, Housekeeping, and Activities.
Every detail of the way Claremont has been designed to give the residents a happy safe and fulfilling life.

Reply from Katy Ullah, Customer Relations Manager at Claremont Manor Care Home

Thank you for such a wonderful review, it means so much to our team to receive such lovely comments. We strive to create a loving, family environment and I'm pleased you feel that too. Thank you.

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Review from John Noel S (Brother of Resident) published on 1 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister suffers from Alzheimer's Disease, she is now 90 years old, a widow, and a retired senior teacher. Over the last few years, she has had short periods of respite care in several other homes as well as one longer period, just before Claremont Manor. My sister was, I think, the first client to
move into Claremont Manor in April and benefitted from the extra, rather special level of care she received.
Claremont Manor is a very impressive home and I cannot imagine being able to find any alternative that provides anything like a similar level of care to that which my sister is receiving. She is incontinent and also gets frequently very confused - trying hard to hold on to her past as well as make sense of the present. She is sometimes quite bossy and assertive but the staff team seems to quite like her. The staff were also quickly aware of the onset of infection and coped well with her reluctance to take medication. She has now fully recovered. Thank you all.

Reply from Katy Ullah, Customer Relations Manager at Claremont Manor Care Home

Thank you so much for the review of our home, it has been lovely to have your sister here since day 1! We are pleased that you are happy with the care that she is receiving and it is always such a pleasure to see you and your family here. Thank you once again.

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Current Review Score: 9.9 (9.929)

Overview of Review Score

The Review Score of 9.9 (9.929) out of 10 for Claremont Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.929 for Claremont Manor Care Home is calculated as follows: ( (343 Excellents x 5) + (22 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 367 Ratings = 4.929

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Claremont Manor Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

Meet the Team (6)

Carla

Carla Bowman

Job Title: Care Home Manager

Joined: 2023

Carla is a registered nurse who started her career in the NHS thus has experience in Cardiology, Intensive Care and Accident and Emergency nursing.


Carla left the NHS to join the private sector, exploring forensic nursing and other independent care providers to include a large independent hospital.


Carla clearly communicates her passion to provide high standards of quality care is always at the forefront of her role. Carla is an experienced Registered Manager and has developed good relationships with CQC inspectors, Safeguarding Teams and Local Authorities, and prides herself on developing an open and transparent culture within her team. Carla evidences her excellent leadership and managements skills in her experience in turning around several CQC rated inadequate services to good.


We are delighted to have Carla as our Care Home Manager.

Julie

Julie Jarvis

Job Title: Deputy Manager (RGN)

Joined: 2025

Julie is a local resident, born and educated in Torquay and completed her nurse training at Torbay Hospital. Her career has taken various paths, predominantly supporting the most vulnerable in society and the older population.


Julie has been a Clincal Development Nurse for another large private care home provider and is a qualified nurse prescriber. She brings a wealth of knowledge and experience and we are so pleased to have her on our team.

Katy

Katy Ullah

Job Title: Customer Relations Manager

Joined: 2024

Hello, I’m Katy Ullah, the Customer Relations Manager at Claremont Manor. I’m delighted to be part of this incredible care home team, that provides outstanding facilities for our community.


I'm here to support you and your family, during what is often a difficult time. Whether you are future planning, or in a crisis, I will try my best to help guide you through the care home journey.


For questions or to schedule a tour, feel free to email me or give me a call.

Eve

Eve Venckute

Job Title: Hospitality Services Manager

Joined: 2023

Eve is an experienced Guest Relations and Hospitality Manager, with an eye for detail. She sets high standards within our home and always has our residents best interests at heart.

Ginny

Ginny B

Job Title: Receptionist

Joined: 2024

When you arrive at Claremont Manor, you are likely to be greeted by our lovely receptionist Ginny.


Ginny is a wonderful member of our team, much loved by residents and their families.

Lottie

Lottie Redfern

Job Title: Lifestyle Co-ordinator

Joined: 2024

Our lovely Lottie is a firm favourite amongst the residents in our home.
She is a huge asset, she takes the time to get to know every resident, what their likes and dislikes are, and always strives to fulfil their requests!


With her bubbly personality, and empathetic nature, we couldn't wish for a better person to be entertaining our residents. She creates a lifestyle program full of meaningful activities, linking in with community groups too.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Claremont Manor Care Home to verify any information. View our terms and conditions. Claremont Manor Care Home has an Enhanced Service - more info.