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The Waterside Care Home

37 Millfields, Eccleston, St Helens, Merseyside WA10 5NS
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The Waterside Care Home, St Helens
The Waterside Care Home, St Helens
The Waterside Care Home, St Helens

The Waterside Care Home in St Helen's, Merseyside is an award winning care home known for high standard and exceptional care facilities.

Offering compassionate, respectful and high quality care from trained staff, the care home offer people the care they need. This is based on a detailed assessment of each individual's care needs which also takes into account their wishes, needs, personal interests and hobbies. Families are partners in...  

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Care Provided by The Waterside Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,450From £1,700
Residential Dementia CareFrom £1,500From £1,700
Nursing CareFrom £1,600From £1,700

Nursing Care plus FNC £267.68

Respite stay minimum of 2 weeks - from £1,900 per week.

We do not provide Nursing Dementia Care.

Contact The Waterside Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Paula Clark (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (64)
  • Single Rooms with ensuite Wet Room (64)

Visiting

  • Now open! You are welcome to visit The Waterside and have a guided tour by a member of the team.

Parking

  • Parking is available on site.

The Waterside Care Home Reviews (22)

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10

The Waterside Care Home has a Review Score of 10 (9.957) out of 10, based on 22 reviews in the last 2 years. Over all time The Waterside Care Home has 22 reviews.

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Showing 22 reviews matching selected criteria
Review from Tara R (Granddaughter of Resident) published on 16 May 2025 Submitted via Website
Overall Experience

We would like to thank the caring and initiative staff who are looking after our 97 year old Grandmother. She has settled so quickly and is thriving in your care. Thank you.

We couldn't be more delighted with the quality of care, high quality rooms and facilities, and the ongoing activities and constant friendly faces. The staff really do seem to have a calling in their roles and this sector. The rooms, lounges, beauty salon, terrace and all the facilities are outstanding and more like a 5 star hotel crossed with a homely feel. We feel relieved to know Gran is in a safe, social environment. Thank you also for making all our family so welcome each time we come visit.

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Review from C A (Wife of Resident) published on 9 May 2025 Submitted via Website
Overall Experience

First class surroundings and care the staff have made my husband and I very welcome Every request I have made has been carried out ,nothing is too much trouble for the manager,,carers, housekeepers ,chef and maintenance staff I am so happy and reassured The Waterside is my husbands home

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for The Waterside Care Home.

Upcoming Events

There are no upcoming events for The Waterside Care Home.

Awards / Recognitions (3)

  • 30 Jan 2026Recipient: Lovett Care Ltd
  • 31 Jan 2025Recipient: Lovett Care Ltd
  • 31 Jan 2024Recipient: Lovett Care Ltd

Accreditations

There are no accreditations posted yet for The Waterside Care Home.

Meet the Team (6)

Paula
Paula Job Title General ManagerJoined 2025

I have been a registered Manager in the Independent Care Sector for over 14 years, within specialised Care Homes and within different communities. My team and I will work hard to make each day special and to deliver person-centred care and support whilst encouraging residents to maintain as much independence as possible. I am proud to be working at Lovett Care and share their values - together we can deliver meaningful experiences to residents in a beautiful environment, putting our residents at the centre of everything we do at The Waterside.

Louise
Louise Job Title Wellbeing Coordinator

Louise is a valued member of our team here at The Waterside. Like everyone at Lovett Care, they're committed to helping us create a caring community where everyone can thrive. Their role contributes to the warm, person-centred approach that sits at the heart of everything we do.

Owen
Owen Job Title Head of Hospitality

Owen is a valued member of our team here at The Waterside. Like everyone at Lovett Care, they're committed to helping us create a caring community where everyone can thrive. Their role contributes to the warm, person-centred approach that sits at the heart of everything we do

Tracey
Tracey Job Title Home Administrator

Tracey is a valued member of our team here at The Waterside. Like everyone at Lovett Care, they're committed to helping us create a caring community where everyone can thrive. Their role contributes to the warm, person-centred approach that sits at the heart of everything we do.

Janet
Janet Job Title Head of Housekeeping

My name is Janet, and I'm the Head Housekeeper here at The Waterside Care Home.

I've worked in housekeeping for over four years across a range of settings, including care homes, hotels, hostels and apartments. I joined The Waterside six months ago and was recently promoted to Head Housekeeper – an achievement I'm really proud of.

I've absolutely loved my time here and look forward to continuing to be part of this wonderful team.

Rob
Rob Job Title Maintenance Manager

My name is Rob, and I'm the Maintenance Manager here at The Waterside Care Home.

After leaving school, I was fortunate to work alongside my father and learn many skills in the joinery and building industry. In 2012, I moved into the care sector and instantly knew I'd made the right decision – the variety within the role is something I really enjoy.

I've been at The Waterside since March, when the home was still under construction, and I've become very attached to both the building and our lovely residents.

I have one saying in life: if you enjoy what you're doing, you've never worked a day in your life.

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