The Waterside Care Home

37 Millfields, Eccleston, St Helens WA10 5NS
Review Us
10 21 Reviews
  • The Waterside Care Home, St Helens
The Waterside Care Home in St Helen's, Merseyside is an award winning care home known for high standard and exceptional care facilities.
   
Offering compassionate, respectful and high quality care from trained staff, the care home offer people the care they need. This is based on a detailed assessment of each individual's care needs which also takes into account their wishes, needs, personal interests and hobbies. Families are partners in that journey, with clear ways to stay connected and reassured. Here, excellence in care is matched by everyday kindness, attentiveness and respect.

As proud winners of Best Interior Design at The Healthcare Awards 2026, Waterside Care brings a contemporary elegance, where residents are greeted with warmth and laughter. There are a selection of lounging areas, dining areas and activities to choose from, as well as a beauty salon offering haircuts, manicures and more where residents leave feeling confident.
Show The Waterside Care Home on the Map

Care Provided by The Waterside Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450
  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1600
  • RESPITE Self-Funded Residential Care: from £1700
  • RESPITE Self-Funded Residential Dementia Care: from £1700
  • RESPITE Self-Funded Nursing Care: from £1700

Nursing Care plus FNC £267.68


Respite stay minimum of 2 weeks - from £1,900 per week.


We do not provide Nursing Dementia Care.

The price(s) shown are provided by the care home. Contact The Waterside Care Home for full pricing details and T&Cs.

Contact The Waterside Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact The Waterside Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Paula Clark (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Visiting

  • Now open! You are welcome to visit The Waterside and have a guided tour by a member of the team.

Parking

  • Parking is available on site.

The Waterside Care Home Reviews (21)

10

The Waterside Care Home has a Review Score of 10 (9.955) out of 10, based on 21 reviews in the last 2 years.
Over all time The Waterside Care Home has 21 reviews.

Overall Experience
  • 21
  • 0
  • 0
  • 0
  • 0
Date Published
  • 21
  • 13
  • 18
  • 21
  • 0
Reviewer Connection to The Waterside Care Home
  • 5
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 21, showing 21-21
Review from C A (Wife of Resident) published on 9 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
First class surroundings and care the staff have made my husband and I very welcome Every request I have made has been carried out ,nothing is too much trouble for the manager,,carers, housekeepers ,chef and maintenance staff I am so happy and reassured The Waterside is my husbands home
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 10.0 (9.955)

Overview of Review Score

The Review Score of 10 (9.955) out of 10 for The Waterside Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.955 for The Waterside Care Home is calculated as follows: ( (234 Excellents x 5) + (11 Goods x 4) ) ÷ 245 Ratings = 4.955
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Waterside Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (3)

Meet the Team (6)

Paula

Paula

Job Title: General Manager Joined: 2025

I have been a registered Manager in the Independent Care Sector for over 14 years, within specialised Care Homes and within different communities. My team and I will work hard to make each day special and to deliver person-centred care and support whilst encouraging residents to maintain as much independence as possible. I am proud to be working at Lovett Care and share their values - together we can deliver meaningful experiences to residents in a beautiful environment, putting our residents at the centre of everything we do at The Waterside.

Louise

Louise

Job Title: Wellbeing Coordinator

Louise is a valued member of our team here at The Waterside. Like everyone at Lovett Care, they're committed to helping us create a caring community where everyone can thrive. Their role contributes to the warm, person-centred approach that sits at the heart of everything we do.

Owen

Owen

Job Title: Head of Hospitality

Owen is a valued member of our team here at The Waterside. Like everyone at Lovett Care, they're committed to helping us create a caring community where everyone can thrive. Their role contributes to the warm, person-centred approach that sits at the heart of everything we do

Tracey

Tracey

Job Title: Home Administrator

Tracey is a valued member of our team here at The Waterside. Like everyone at Lovett Care, they're committed to helping us create a caring community where everyone can thrive. Their role contributes to the warm, person-centred approach that sits at the heart of everything we do.

Janet

Janet

Job Title: Head of Housekeeping

My name is Janet, and I'm the Head Housekeeper here at The Waterside Care Home.


I've worked in housekeeping for over four years across a range of settings, including care homes, hotels, hostels and apartments. I joined The Waterside six months ago and was recently promoted to Head Housekeeper – an achievement I'm really proud of.


I've absolutely loved my time here and look forward to continuing to be part of this wonderful team.

Rob

Rob

Job Title: Maintenance Manager

My name is Rob, and I'm the Maintenance Manager here at The Waterside Care Home.


After leaving school, I was fortunate to work alongside my father and learn many skills in the joinery and building industry. In 2012, I moved into the care sector and instantly knew I'd made the right decision – the variety within the role is something I really enjoy.


I've been at The Waterside since March, when the home was still under construction, and I've become very attached to both the building and our lovely residents.


I have one saying in life: if you enjoy what you're doing, you've never worked a day in your life.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Waterside Care Home to verify any information. View our terms and conditions. The Waterside Care Home has an Enhanced Service - more info.