Copperfield Court

Northwood Road, Broadstairs CT10 2NH
Review Us
9.9 53 Reviews
  • Copperfield Court, Broadstairs
Copperfield Court is a fantastic residential and dementia care home offering both exceptional care and a vibrant community experience in the heart of Broadstairs. The blend of modern amenities and the coastal charm of Broadstairs creates a a warm and welcoming environment for residents to call home. The combination of comfort and convenient location promises a rich and fulfilling lifestyle.

Care Provided by Copperfield Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1595
  • Self-Funded Residential Dementia Care: from £1595
  • RESPITE Self-Funded Residential Care: from £1595
  • RESPITE Self-Funded Residential Dementia Care: from £1595

At Crystal Care Collection, Everything is Included – One Simple Fee


Choosing a care home is a big decision, and we believe it should be as stress-free as possible. That’s why at Crystal Care, we offer one inclusive fee.


Here’s what’s included:


Tailored Care – Personalised support that adapts to changing needs, ensuring comfort and security at all times.


A Place to Call Home – Spacious, beautifully designed en-suite rooms for privacy and relaxation.


Delicious, Chef-Prepared Meals – Nutritious and varied menus, catering to all dietary needs and personal preferences.


Vibrant Lifestyle & Activities – A packed calendar of events and entertainment, led by our dedicated lifestyle team.


Well-being Services – Regular visits from professional hairdressers and chiropodists to keep residents feeling their best.


Our all-inclusive approach gives peace of mind to residents and their families, allowing them to focus on what truly matters - quality time together

The price(s) shown are provided by the care home. Contact Copperfield Court for full pricing details and T&Cs.

Contact Copperfield Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Copperfield Court to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jade Hammond (General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • No visiting restrictions and bookings are not required.

Parking

  • Parking on site and 2 electric charging points

9.9

Copperfield Court has a Review Score of 9.9 (9.931) out of 10, based on 51 reviews in the last 2 years.
Over all time Copperfield Court has 53 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Copperfield Court
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Total of 53, showing 21-40
Review from A G (Son of Resident) published on 15 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our visits to Copperfield are always a joy. My Mum is so happy here.Staff are always very plesent, knowledgeable,friendly.
Don't forget get the cake.
Mum's very comfortable.
News papers, hairdressing,all included.
Well done all .
Reply from Eve Balcombe, Registered Home Manager at Copperfield CourtThank you so much for your lovely feedback!We're delighted to hear that your visits to Copperfield are always a joy and that your mum is happy and comfortable with us. It's truly heartwarming to know that our team's friendliness, knowledge, and care are making a positive impact.We're also glad you're enjoying the little touches-like the cake, newspapers, and hairdressing! We believe those details help make Copperfield feel like home.Your kind words mean a lot to the whole team-thank you again for taking the time to share them.
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Review from Sarah F (Granddaughter of Resident) published on 9 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Copperfield Court are so welcoming. They were able to set up a little party for my 3 year old daughter so her great grandma could attend.
Nanny has really settled in and is so happy there. Everyone is so friendly and helpful. She is thoroughly enjoying all the activities. Thank you for everything.
Reply from Eve Balcombe, Registered Home Manager at Copperfield CourtThank you so much for your kind words! We're delighted to hear that your nanny has settled in so well and is enjoying her time with us. It was our absolute pleasure to help make your daughter's special day memorable and ensure her great grandma could be part of it. Creating joyful moments and a welcoming environment for all our residents and their families is what we strive for every day. We truly appreciate your support and look forward to many more happy occasions together.
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Review from J J (Daughter of Resident) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I arranged an appt to be shown around the home with dad, for respite care. We were impressed with the rooms and how friendly the staff were.
The staff I dealt with regarding finance side were very helpful.
The home visit prior to respite care was very thorough.
Dad was well looked after for the 2
weeks and I had confidence in the home while I was away.
Booked in again in a few weeks time.
Reply from Eve Balcombe, Registered Home Manager at Copperfield CourtThank you for taking the time to share your experience. We're so pleased to hear that both you and your dad felt comfortable and supported throughout the process - from the initial visit to his stay with us.It's wonderful to know that our team made a positive impression and that you had confidence in the care your dad received while you were away. We understand how important that peace of mind is.We're delighted to hear he'll be returning for another stay soon - we'll look forward to welcoming him back!
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Review from Catherine D (Daughter of Resident) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment we arrived, the warm, welcoming atmosphere, along with the friendly and engaging staff, put us at ease. The staff's dedication the the residents is commendable, making Copperfield Court more than just a care home, it's a nurturing place. I highly recommend Copperfield Court for anyone
seeking a caring environment for their loved ones. Thank you for making this time easier for our family.
Reply from Eve Balcombe, Registered Home Manager at Copperfield CourtThank you so much for your kind words and heartfelt feedback. We're truly grateful you took the time to share your experience at Copperfield Court.It means a great deal to our entire team to know that you felt welcomed and supported from the moment you arrived. We're committed to providing not just care, but comfort, dignity, and a genuine sense of home - and it's wonderful to hear that this came through during your time with us.Your recommendation is deeply appreciated, and we're so glad we could help make this time a little easier for you and your family.
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Review from Jane R (Daughter of Resident) published on 27 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so happy with the care my mother receives at Copperfield Court. The staff treat her with dignity and respect. The activities are so engaging and have made Mum come alive. She's got her sparkle back and I'm sure it's the interaction with staff and many varied activities they do. The food is very
good and it's lovely to see Mum sitting at the dining table interacting with the other residents there. There are lovely outdoor spaces for the residents to sit when the weather's good. Mum enjoys being outside especially this time of year. I really enjoy visiting her there.
Reply from Eve Balcombe, Registered Home Manager at Copperfield CourtThank you so much for your heartfelt review. We're absolutely delighted to hear how happy your mum is at Copperfield Court and that she's found joy and connection through our activities and community. It's truly wonderful to know she's thriving, enjoying her meals, and making the most of the outdoor spaces-especially during this beautiful time of year. Your kind words mean a great deal to our team, who are passionate about providing respectful, engaging, and compassionate care. We're so pleased to hear you enjoy your visits too. Thank you again for your support and trust.
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Review from Kay W (Friend of Resident) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff very helpful & welcoming. Friend is looked after extremely well. Facilities are excellent.
Reply from Eve Balcombe, Registered Home Manager at Copperfield CourtThank you so much for your kind words and for taking the time to share your experience with us. We're delighted to hear that you found our staff to be helpful and welcoming, and that your friend is being looked after so well. It's always our goal to provide the highest standard of care in a supportive and comfortable environment, so your feedback truly means a lot to us.
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Review from J S (Daughter of Resident) published on 12 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum arrived at Copperfield Court in a bit of a sorry state but within a very short amount of time she had put on weight, was eating better and trying hard to participate in the numerous activities available. Everyone is very kind and caring and she is looked after very well.
The activities coordinators
provide an amazing array of things to do every day which means Mum is no longer spending time on her own in her room. This is really important as she is severely partially sighted.
Staff are aware of her difficulties and support her when they can. She has been able to chat to residents, watch films in the amazing cinema room, make clay models, garden, quiz, play bingo, be part of VE Day and birthday celebrations and experience other countries with armchair travel days.
This was a tricky move as she had been independent with our support for 5 years but after losing her mobility this was no longer safe. Staff have allowed her to feel safe and secure which means she is happy in her surrounding.
Reply from Eve Balcombe, Registered Home Manager at Copperfield CourtThank you so much for your kind and detailed review. We're truly delighted to hear how well your mum has settled into life at Copperfield Court. It's always our aim to create a warm, supportive environment where every resident feels safe, valued, and part of a community.We're especially pleased that the variety of activities and the personalised care provided by our team have had such a positive impact on her wellbeing. Helping residents stay engaged, especially those with visual impairments or other challenges, is something we take great pride in.Transitions like this can be difficult, so it's wonderful to know that your mum now feels secure and happy in her new surroundings. Thank you again for your kind words-they mean a lot to our whole team.
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Review from Nigel P (Son of Resident) published on 8 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is with sadness and massive thanks that I write this review on behalf of our Mum, who sadly passed away on February 10th 2025.
Mum arrived as resident no.7, in July 2024 for respite care and she never left! It is easy to think they are just a number but from the moment she arrived, it was her
home, a vibrant community life and with people who care. It is fair to say, she loved every minute and the biggest credit we can give all the fantastic team members, is that they gave our mum a will to live, at a time when she questioned why and didn't want to be a burden on anyone.
If we heard it once .... she told us every day ....
"They can't do enough for you in here!"
So thank you from the family.
x
Reply from Harry Garston, Regional Director at Copperfield CourtThank you so much for taking the time to leave such a wonderful review of our home. Your Mum was a massive part of the Copperfield Court family and she is sorely missed here by residents and team members alike. Please do not be strangers, you will always be welcome at Copperfield Court. Thank you again.
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Review from Sue S (Daughter of Resident) published on 3 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Copper fields have made the transition from home into care seamless. They have ensured the needs of my parents are met on a daily basis.
I feel all the staff have taken the time to get to know the individual preferences of my parents.
The home is welcoming at all times.
Reply from Eve Balcombe, Registered Home Manager at Copperfield CourtThank you so much for your kind words! I'm thrilled to hear that the transition to Copper Fields has been so seamless for your parents. It's wonderful to know that our staff is taking the time to understand their individual preferences and ensuring their needs are met every day. Creating a welcoming environment is a top priority for us, and I'm glad to hear that you feel that way too. If there's anything more we can do to support you and your family, please don't hesitate to reach out.
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Review from Peter G (Son-in-law of Resident) published on 31 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in law has been in Copperfield for a few months now and is settling well. A well run,friendly, clean and welcoming environment. The staff do an amazing job, from the management to the wonderful carers, housekeepers and kitchen staff etc. Keep up the good work!!
Reply from Eve Balcombe, Registered Home Manager at Copperfield CourtThank you so much for your kind words about Copperfield! We're thrilled to hear that your mother-in-law is settling in well and enjoying her time here. It's wonderful to know that you appreciate the hard work of our staff, from management to the carers, housekeepers, and kitchen team. They truly are dedicated to creating a warm and welcoming environment for all our residents. We'll definitely keep up the good work! If you have any further feedback or suggestions, please feel free to share.
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Review from Monica A (Sister of Resident) published on 31 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my sister needed respite care after an op, I researched a suitable care home for her. Copperfield Court stood out head & shoulders above the others. A visit confirmed my initial feelings - it was more like a hotel than a care home! The thing that really struck me though was how friendly EVERY
member of staff was. I also noticed the love & care shown to every resident - exactly what I wanted for my sister. She was at Copperfield Court for 3 months & loved it! Staff treated her like a member of their own family rather than a resident. Their philosophy is definitely that they treat residents in exactly the way they'd want their own relative to be treated in a care home...& that extends to visitors. My only problem is that after being totally spoiled by Copperfield Court, my sister now expects a selection of home-made cakes every day, & her clothes washed & ironed within 24 hours!!! Seriously though - I can't say THANK YOU enough to EVERYONE at Copperfield Court. You are my heroes!
Reply from Eve Balcombe, Home Manager at Copperfield CourtThank you so much for your heartfelt review. We are truly delighted to hear about your sister's positive experience at Copperfield Court. It is our utmost priority to provide a warm and welcoming environment for all our residents, and it's wonderful to know that our efforts have made such a significant impact on your sister's recovery.We take great pride in our staff, and your recognition of their dedication and care means the world to us. It's gratifying to hear that your sister felt like a member of our family during her stay. We strive to treat every resident with the love and respect they deserve, and it's rewarding to know that this philosophy resonates with our visitors as well.As for the home-made cakes and prompt laundry service, we're glad to have spoiled her! It's a testament to the care and attention we provide, and we hope to continue exceeding her expectations.Thank you once again for your kind words.
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Review from Kim G (Daughter of Resident) published on 28 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Copperfield Court for 4 months now and I am very pleased with her care. She has taken time to adjust but has been treated with kindness and compassion. The care home is exceedingly clean, well managed and indeed a friendly place. The staff are exemplary and always available to
talk to at anytime. Thank you Copperfield!
Reply from Eve Balcombe, Registered Home Manager at Copperfield CourtThank you so much for your wonderful feedback about Copperfield Court! We are thrilled to hear that your mother is receiving such kind and compassionate care. It's heartwarming to know that she is adjusting well and that you find our facility clean and well-managed. Our staff truly strive to provide exemplary service, and it's great to hear that they have been available to support you and your mother. I will share your feedback with the team
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Review from K T (Granddaughter of Resident) published on 7 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very friendly & very accommodating. All staff greeted us when we arrived, offered tea, coffee & came made a fuss of our 4 year old son. Granny is so happy at Copperfield & this is very important to us as a family.
Reply from Eve Balcombe, Registered Home Manager at Copperfield CourtThank you so much for your lovely email! We're thrilled to hear that you and your family had such a positive experience at Copperfield. It's wonderful to know that our staff made you feel welcomed and that they were able to make a fuss over your son. We truly believe that a warm and friendly environment is key to making everyone feel at home, and it's heartwarming to hear that Granny is so happy here. Your family's happiness means the world to us!If there's anything else we can do to make your visits even better, please don't hesitate to let us know.
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Review from Sam C (Daughter of Resident) published on 5 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I really couldn't ask for a more caring home, I feel like I have been adopted by an extended family. My mum was so wonderfully cared for, I couldn't have wished her to be in a better place, the level of care we received was absolutely amazing. Every member of staff was so lovely, I have never experienced
such warmth and love from people I hardly knew. My dad is currently there, and the care and support has been amazing. They even took him on a trip to the spitfire museum. Dad said nothing is too much trouble, the staff are fabulous. We get a warm welcome every time we visit, Dad has been able to bring in his pictures from home, so he can have familiar surroundings. I can relax knowing that Dad is safe and well cared for.
Reply from Eve Balcombe, Registered Home Manager at Copperfield CourtThank you so much for your heartfelt message! It truly warms my heart to hear how well your mum was cared for and how much you feel like part of our extended family. We strive to create a loving and supportive environment, and it's wonderful to know that you and your dad have experienced that firsthand.I'm thrilled to hear that your dad is enjoying his time with us, especially the trip to the Spitfire Museum! It's our pleasure to ensure that he feels at home and surrounded by familiar things. Your peace of mind knowing he is safe and well cared for means the world to us.We're always here to support you and your family, and we look forward to welcoming you on your next visit!
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Review from Dave T (Friend of Resident) published on 21 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recently visited my friend at Copperfield Court and found him to be looking well and settled into his new surroundings. The staff are very pleasant, caring and professional. Copperfield Court is beautifully appointed and provides a wonderful environment for all residents, who want for nothing. I don't
believe that my friend could be in a better place.
Reply from Eve Balcombe, Registered Home Manager at Copperfield CourtThank you for sharing your positive experience during your visit to Copperfield Court. We are delighted to hear that your friend is thriving in his new environment and that our staff has made such a favorable impression on you. Our team is dedicated to providing exceptional care and a welcoming atmosphere for all residents. We are committed to ensuring that everyone feels comfortable and well-supported. Your feedback is greatly appreciated and reinforces our mission to create a wonderful living experience for all.
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Review from V L (Daughter of Resident) published on 21 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been resident for 5 months now. The place itself is a lovely environment and it's great to visit. But more importantly it is well organised and I can relax as I know mum is safe and happy. There's always something going on. The people who care for mum are lovely. Kind, jolly and patient.
I can't recommend this place enough.
Reply from Eve Balcombe, Registered Home Manager at Copperfield CourtThank you for sharing your positive experience with us regarding your mothers residency. We are delighted to hear that you find our environment welcoming and well-organised. Its wonderful to know that you feel assured about your mothers safety and happiness, and that our dedicated staff is making a meaningful impact on her well-being. We greatly appreciate your recommendation and look forward to continuing to provide excellent care and engaging activities for all our residents.
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Review from F G (Resident) published on 5 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Copperfield Court home is such a wonderful and pleasant place to be. I'm so very happy to call this my home.
Reply from Eve Balcombe, Registered Home Manager at Copperfield CourtI'm so thrilled to hear that you feel so happy at Copperfield Court! It really is a lovely place, and it's wonderful to know that you've found your home here with us. The community atmosphere and the friendly faces make all the difference, don't you think? If you ever want to share more about your favourite things there or any fun activities you've been enjoying, I'd love to hear all about it! Wishing you many more joyful moments at Copperfield Court!
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Review from A S (Son of Resident) published on 15 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
When it comes to selecting the right care home for a loved one, conducting a thorough review is essential and tough especially for a parent. A comprehensive care home should delve deep into the facility's offerings, going far beyond surface-level impressions. My initial thoughts were the home was furnished
to a high standard and the care facility was phenomenal compared to others I had viewed.
I paid attention to the staff as well, assessing their demeanor, and responsiveness to residents' needs. It was apparent that the staff employed have been trained to a high standard.
I asked questions about the home's medical services, social activities, meal plans, and overall approach to nurturing both physical and mental well-being. I was pleased to hear the answers regarding my questions and felt very reassured they could care for my mum.
Since mum has been at Copperfield, although it's not been very long- she has appeared to settle well.
Reply from Eve Balcombe, Registered Home Manager at Copperfield CourtThank you for sharing your insights on selecting a care home for your loved one. I completely agree that a thorough review is crucial in finding the right fit. It's reassuring to hear that your initial impressions of the Copperfield court have been positive, especially regarding the high standard of furnishings and the quality of care. Evaluating the staff's demeanor and their responsiveness to residents is an essential aspect that can truly impact a resident's happiness and well-being. I'm glad to know you're focusing on these important details. If you have any specific concerns or if you'd like to discuss your observations further, I'm here to listen and help in any way I can. Best wishes in your search, and please don't hesitate to reach out if you need support
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Review from Derek W (Friend of Resident) published on 9 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From my initial pop in visit to inquire about vacancies and facilities available for very specific needs, it became clear from Copperfield Court managers response, this was a well planned and executed new build.
5 star facilities and a rigorous and detailed recruitment procedure highlighting the people
they wanted to recruit.
The facilities available: shop, hairdressing, cinema link to internet shows, easy wheel chair access to gardens via common areas and individual rooms.
The rooms themselves were hotel quality; plasma screen TVs offering all major channels, Netflix, Amazon films etc, comfy chairs and secure storage. Every possible box ticked.
Reply from Eve Balcombe, Registered Home Manager at Copperfield CourtThank you for taking the time to review us. I am so pleased that your friend has now joined us here at Copperfield, and I can whole heartedly say he will enjoy a better quality of life. Thank you for your comments regarding our facilities, they are truly amazing and one we are proud to show off & supply to our residents. I will share your feedback with the team.
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Review from A P (Daughter-in-law of Resident) published on 16 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Living independently my mother-in-law had become increasingly isolated and lonely. She began to neglect her health and was in a downward spiral, physically and mentally. We took the decision to move her to Copperfield Court and we are so glad we did! The colour has returned to her cheeks, she's eating
again, taking part in activities and making friends. But most importantly she's happy! I would like to take this opportunity to thank every member of staff - my MIL speaks highly of each and every one of you! The care is outstanding and I can't recommend Copperfield Court highly enough.
Reply from Eve Balcombe, Registered Home Manager at Copperfield CourtThank you for taking the time to review us here at Copperfield court. To hear you MIL has taken a step in the right direction, and her life has been enriched with new friendships and improvement of her overall wellbeing. I will share your feedback with our ever-grateful team.
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Current Review Score: 9.9 (9.931)

Overview of Review Score

The Review Score of 9.9 (9.931) out of 10 for Copperfield Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 51 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 51 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.931 for Copperfield Court is calculated as follows: ( (569 Excellents x 5) + (36 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 608 Ratings = 4.931
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Copperfield Court is based on 51 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 51 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (7)

Jade

Jade Hammond

Job Title: General Manager Joined: 2024

Jade is a dedicated General Manager at Copperfield Court, where she plays a pivotal role in overseeing the delivery of high-quality care services to residents. With a strong passion for supporting individuals and enhancing their quality of life, Jade has cultivated a wealth of experience in the healthcare sector.


In her role, she specialises in coordinating care plans, managing staff, and ensuring compliance with regulatory standards. Jade is committed to fostering a compassionate and respectful environment for both residents and staff, and she strives to create personalised care experiences that meet the unique needs of everyone.


Jade holds an NVQ 3 in health and social care, which has equipped her with the knowledge and skills necessary to excel in her position. She is particularly interested in dementia care, and she continuously seeks opportunities for professional development to enhance her expertise.

Nicola

Nicola Howard

Job Title: Customer Relationship Manager Joined: 2026

Nicola is a dedicated Care Home CRM with a strong background in leadership, customer experience, and community engagement. She brings a compassionate, people-centred approach to her role, always striving to ensure residents and their families feel supported, valued, and truly cared for.


Nicola is passionate about giving back to the community and takes great pride in helping those in need. She believes in building meaningful relationships and making a positive difference in people’s lives every day.


Outside of work, Nicola enjoys spending quality time with her family and grandchildren. She also loves getting outdoors with her King Charles Spaniel, Charlie, who keeps her active and brings her lots of joy.

Adam

Adam Balcombe

Job Title: Care Manager Joined: 2026

Adam has over 14 years of experience in the health and social care sector, beginning his career as a Healthcare Assistant and progressing through the ranks to become a Care Manager. Throughout his journey, he has developed a strong passion for delivering high-quality care and supporting both residents, their families, and staff.


He holds an NVQ 5 in Leadership and Management within Health and Social Care, which underpins his professional approach and commitment to continuous improvement.


Outside of work, Adam enjoys spending time socialising with friends and family. He also has a keen interest in building complex LEGO sets, which reflects his patience, attention to detail, and problem-solving mindset.

Verdiana

Verdiana Rondolini

Job Title: Home Administrator Joined: 2026

Verdiana is a dedicated and highly organised professional currently working as a Home Administrator at Copperfield Court Care Home. With a strong background in administration, operations, and client care, she brings efficiency, attention to detail, and a compassionate approach to her role.


With over a decade of experience in customer-facing and administrative positions, Verdiana is known for her ability to manage operations smoothly, support teams effectively, and ensure high standards of service. Her previous roles have strengthened her skills in organisation, communication, and problem-solving, making her a reliable and adaptable professional.


Outside of work, Verdiana enjoys spending time with her son, Wilfred. She has a passion for cooking and loves expressing her creativity through playing the piano, balancing her professional life with meaningful personal interests.

Colin

Colin Gray

Job Title: Maintenance Manager Joined: 2024

Colin brings extensive experience to his role as Maintenance Manager, with a career spanning hotel facilities management, property renovation, and engineering. He previously ran his own business for eight years, successfully renovating residential and commercial properties and building a strong reputation through word of mouth.


Before that, Colin spent a decade with British Gas as an electrical engineer, where he also managed a team of 21 field-based engineers for three years, developing both his technical and leadership skills.


Colin is known for his hands-on approach and commitment to high standards. He believes that if something is worth doing, it’s worth doing right, and he applies this philosophy to ensure the care home is safe, efficient, and well-maintained for all residents and staff.

Jo

Jo Meredith

Job Title: Head Chef Joined: 2024

Jo began her culinary career after training at Thanet College, later working at the Houses of Parliament for eight years, where she gained extensive experience across a variety of kitchens and cuisines. She went on to achieve her Advanced Kitchen and Larder City & Guilds qualifications at Westminster College, further strengthening her expertise.


She has since built a career in education catering, developing training programs for school cooks and teaching the importance of healthy eating. This experience honed her skills in designing menus that are both nutritious and enjoyable, while also adapting dishes to suit individual needs.


Now working in a care home environment, Jo combines her professional expertise with her passion for people. She enjoys creating meals that not only meet dietary requirements but also bring comfort and enjoyment to residents. By getting to know their personal preferences and habits, she ensures that every dining experience feels welcoming, nourishing, and tailored to the individual.

Maxine

Maxine Neal

Job Title: Head Housekeeper Joined: 2024

Maxine has built a lifelong career in the care sector, with over 20 years of experience across a range of roles. She spent 21 years at Buckmaster House, where she gained valuable experience working as a carer, kitchen assistant, and housekeeper. This breadth of knowledge has given her a strong understanding of how each department contributes to creating a safe, welcoming, and supportive environment for residents.


As Head Housekeeper at Copperfield Court, Maxine leads by example, ensuring the highest standards of cleanliness, comfort, and attention to detail throughout the home. Known for her strong work ethic and team spirit, she is always willing to step in and support her colleagues when needed.


Maxine is deeply committed to her role and takes pride in making Copperfield Court a place where residents feel at home. Outside of work, she enjoys spending time with her family and friends.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Copperfield Court to verify any information. View our terms and conditions. Copperfield Court has an Enhanced Service - more info.