Colwall Care Home

A warm message from Home Manager Shelley Hearn.

With nearly 30 years of experience in elderly care, Shelley has embarked on a fulfilling career journey. Beginning as a weekend housekeeper, she steadily ascended through various roles, including Training Lead, Head of Dementia Care, Deputy Manager, and Home Manager.

Shelley's commitment to excellence in care delivery is reflected in her consistently high CQC ratings. She holds very high standards and is passionate about creating exceptional living environments for residents. Drawing from her diverse experiences, she brings a wealth of knowledge and expertise to her role as a manager, enabling her to lead a talented team and deliver exceptional care.

Shelley is particularly excited about the opportunity to build a skilled team to transform Colwall Care Home into a nurturing and vibrant environment for residents.

What motivates Shelley is the opportunity to care for vulnerable individuals and provide them with a safe and enriching home environment. She is dedicated to ensuring that each resident receives a quality daily experience. Understanding their unique preferences and interests is essential to her, and she takes the time to connect with them, chat, and observe their body language to ensure their well-being.

As a people manager, Shelley maintains an upbeat and positive attitude with her team members. She values their input, invites feedback, and addresses their concerns to foster a happy and supportive work environment. When the staff are happy, the home is happy.

As Clinical Lead, Anna is responsible for overseeing the clinical care and ensuring the highest standards of healthcare for residents. Her role involves managing the nursing team, providing clinical guidance, and ensuring compliance with healthcare regulations. She works closely with the care team to assess residents' needs, develop care plans, and monitor their well-being. By leading staff training and promoting best practices, Anna ensures that Colwall Care Home delivers safe, compassionate, and effective care while fostering a positive and supportive environment for both residents and staff.

Jasmine is the Customer Administrator at Colwall Care Home and the friendly face who welcomes everyone at reception. She looks after all initial enquiries and ensures visitors, residents, and families feel supported and well cared for from their very first contact.

Meg is our Staff Administrator and a valued support to the whole team. Friendly, organised, and approachable, she helps keep everything running smoothly behind the scenes and is always on hand to assist staff with a smile.

Claire's favourite part of being an Activities Coordinator is bringing joy to residents' lives through meaningful activities, helping them stay engaged, connected and active every day.

Kay is the Head Chef at the home and the creative force behind our warm, enticing dining experience. With a passion for fresh ingredients and beautifully prepared meals, Kay takes pride in creating nutritious, comforting dishes that residents look forward to every day.

As a Maintenance Operative, Andy helps ensure Colwall Care Home remains safe, well-maintained, and welcoming for residents, visitors, and team members. He carries out day-to-day maintenance, responds to repair requests, and supports the upkeep of the home's facilities to a high standard. With a practical approach and attention to detail, Andy plays an important role in creating a comfortable environment where residents can feel at home, and the team can provide the very best care.