Colwall Care Home

Primeswell Close, Walwyn Road, Malvern WR13 6RP
Review Us
10 22 Reviews
  • Colwall Care Home, Malvern
Set in the village of Colwall, at the foot of the Malvern Hills, Colwall Care Home is a newly opened, purpose-built care home offering exceptional residential and nursing care for older people. Ideally located between Malvern and Ledbury, the home is easily accessible for families across Herefordshire and Worcestershire.

Designed with individual lifestyles in mind, Colwall Care Home provides luxury accommodation within a calm, welcoming environment. The home features a range of beautifully furnished en-suite bedroom suites, many of which enjoy stunning views across the Malvern Hills, creating a peaceful and uplifting setting for everyday living.

Residents can enjoy an outstanding selection of facilities, including a private cinema room, welcoming cafƩ, two characterful pubs, comfortable library spaces, a craft room, computer station, and a professional hair and nail salon. These thoughtfully designed spaces encourage social connection, relaxation, and independence.

Dining at Colwall Care Home is a personalised and sociable experience. Chefs prepare nutritious, seasonal menus that can be enjoyed in both formal dining areas and more relaxed settings, including outdoor terrace dining when the weather allows.

A dedicated team of Lifestyle Coordinators delivers a varied programme of activities tailored to all interests and abilities, supporting physical wellbeing, mental stimulation, and meaningful engagement every day. At Colwall Care Home, residents are supported to live well, stay active, and enjoy life to the fullest in a truly exceptional care environment.

Care Provided by Colwall Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 60 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1245 – £1530
  • Self-Funded Nursing Care: £1449 – £1784
  • RESPITE Self-Funded Residential Care: £1494 – £1836
  • RESPITE Self-Funded Nursing Care: £1798 – £2141

These prices are only a guideline, please contact Colwall Care Home to find out the exact price for your requirements.

Contact Colwall Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Colwall Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Shelley Hearn (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2025
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Visiting

  • Visitors warmly welcomed. Relatives can visit their loved ones at any time, and there's no need to book in advance for these personal visits.


    However, if visitors are interested in touring the home and learning more about services, recommend scheduling a visit in advance. This way, a dedicated team can ensure they're available to show you around and discuss how best meet your specific needs. The team are here to provide the information and support required, and look forward to assisting in any way.

Parking

  • Colwall Care Home provides on-site parking for visitors, making it easy and convenient for family and friends to spend time with residents. Designated accessible spaces are available. Clear signage helps ensure a smooth arrival for all guests.

10

Colwall Care Home has a Review Score of 10 (10.000) out of 10, based on 22 reviews in the last 2 years.
Over all time Colwall Care Home has 22 reviews.

Overall Experience
  • 22
  • 0
  • 0
  • 0
  • 0
Date Published
  • 22
  • 22
  • 22
  • 22
  • 0
Reviewer Connection to Colwall Care Home
  • 8
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 22, showing 21-22
Review from Joyce T (Resident) assisted by family/friend published on 12 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy at Colwall Care Home. I have been made very welcome by each & every member of staff and couldn't be happier with my decision to move here.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stephanie W (Daughter of Resident) published on 12 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the day mum moved into Colwall Care Home she has been made so welcome by every single member of staff. She was initially unsure about moving in but has since told me that she definitely made the right decision. Mum and I couldn't be happier, everything is perfect, friendly, caring, approachable
staff & to top it all the food is great!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Colwall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Colwall Care Home is calculated as follows: ( (264 Excellents x 5) ) ÷ 264 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Colwall Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

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Meet the Team (6)

Shelley

Shelley Hearn

Job Title: Home Manager Joined: 2024

A warm message from Home Manager Shelley Hearn.


With nearly 30 years of experience in elderly care, Shelley has embarked on a fulfilling career journey. Beginning as a weekend housekeeper, she steadily ascended through various roles, including Training Lead, Head of Dementia Care, Deputy Manager, and Home Manager.


Shelley's commitment to excellence in care delivery is reflected in her consistently high CQC ratings. She holds very high standards and is passionate about creating exceptional living environments for residents. Drawing from her diverse experiences, she brings a wealth of knowledge and expertise to her role as a manager, enabling her to lead a talented team and deliver exceptional care.


Shelley is particularly excited about the opportunity to build a skilled team to transform Colwall Care Home into a nurturing and vibrant environment for residents.


What motivates Shelley is the opportunity to care for vulnerable individuals and provide them with a safe and enriching home environment. She is dedicated to ensuring that each resident receives a quality daily experience. Understanding their unique preferences and interests is essential to her, and she takes the time to connect with them, chat, and observe their body language to ensure their well-being.


As a people manager, Shelley maintains an upbeat and positive attitude with her team members. She values their input, invites feedback, and addresses their concerns to foster a happy and supportive work environment. When the staff are happy, the home is happy.

Anna

Anna Dalton

Job Title: Clinical Lead Joined: 2024

As Clinical Lead, Anna is responsible for overseeing the clinical care and ensuring the highest standards of healthcare for residents. Her role involves managing the nursing team, providing clinical guidance, and ensuring compliance with healthcare regulations. She works closely with the care team to assess residents' needs, develop care plans, and monitor their well-being. By leading staff training and promoting best practices, Anna ensures that Colwall Care Home delivers safe, compassionate, and effective care while fostering a positive and supportive environment for both residents and staff.

Jasmine

Jasmine Cutler

Job Title: Customer Administrator Joined: 2025

Jasmine is the Customer Administrator at Colwall Care Home and the friendly face who welcomes everyone at reception. She looks after all initial enquiries and ensures visitors, residents, and families feel supported and well cared for from their very first contact.

William

William Hatch

Job Title: Maintenance Joined: 2024

Will plays a crucial role in ensuring the facility's smooth operation and safety. His responsibilities include performing routine inspections, addressing repair needs, and maintaining equipment and infrastructure.


Will handle minor repairs, troubleshoot issues, and collaborate with other team members to ensure that the home remains in excellent condition for both staff and residents. His proactive approach and attention to detail help create a safe and welcoming environment for everyone at Colwall Care Home.

Kay

Kay RoanĀ 

Job Title: Head Chef Joined: 2025

Kay is the Head Chef at the home and the creative force behind our warm, enticing dining experience. With a passion for fresh ingredients and beautifully prepared meals, Kay takes pride in creating nutritious, comforting dishes that residents look forward to every day.

Megan

Megan Bayliss

Job Title: Staff Administrator Joined: 2025

Meg is our Staff Administrator and a valued support to the whole team. Friendly, organised, and approachable, she helps keep everything running smoothly behind the scenes and is always on hand to assist staff with a smile.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Colwall Care Home to verify any information. View our terms and conditions. Colwall Care Home has an Enhanced Service - more info.