St Cross Grange Care Home

St Cross Grange Care Home, 140 St Cross Road, Winchester SO23 9RJ
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10 13 Reviews
  • St Cross Grange Care Home, Winchester
St Cross Care Home aims to provide the residents with a secure, relaxed and homely environment in which their care, well being and comfort are of prime importance.

Nurses, Carers, and ancillary workers will strive to preserve and maintain the dignity, individuality and privacy of all residents within a warm and caring atmosphere and in so doing will be sensitive to the resident’s ever-changing needs. Such needs may be medical/therapeutic (for physical and mental welfare), cultural, psychological, spiritual, emotional and social. Residents are encouraged to participate in the development of their individualised digitalised Care Plans in which the involvement of family and friends may be appropriate and is greatly valued.

This will be achieved through a well thought out wellbeing programme designed on the three principles of mind, body and soul. St Cross Grange provides a range of wellbeing activities to suit the residents' age group. Social interaction with fellow residents, friends and family and the wider community are embraced.

St Cross Grange is in a sought-after location on the edge of Winchester and the South Downs National Park. This stunning building has been designed internally for the benefit of residents, whilst outside it still resembles the beautiful Victorian villa that was constructed in the late 18th century as a residential dwelling. The building has changed over the years but was most recently extended in 2013. Situated in its own grounds, the home offers nursing, dementia and residential care and has private, outside areas where residents can relax in comfort.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £2050
  • Self-Funded Residential Dementia Care: £1400 – £2050
  • Self-Funded Nursing Care: £1400 – £2050
  • Self-Funded Nursing Dementia Care: £1399 – £2050
  • RESPITE Self-Funded Residential Care: £1400 – £2050
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £2050
  • RESPITE Self-Funded Nursing Care: £1400 – £2050
  • RESPITE Self-Funded Nursing Dementia Care: £1400 – £2050

Fees can be discussed in greater detail with the General Manager at the point of enquiry or in person when you visit the Home.

These prices are only a guideline, please contact St Cross Grange Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Sarah Moor (General Manager)

Local Authority / Social Services

Admission Criteria

  • We accept private fee payers both residential and nursing plus Local Authority and CHC funded residents.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (64)

Visiting

  • The home has an open visiting policy which is directed by the resident and their loved ones. Young and old welcome and well-behaved pets

Parking

  • Free parking on site for all those visiting the care home.

St Cross Grange Care Home Reviews (13)

10

St Cross Grange Care Home has a Review Score of 10 (9.981) out of 10, based on 13 reviews in the last 2 years. Over all time St Cross Grange Care Home has 13 reviews.

Overall Experience

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Review from Rosemary B (Wife of Resident) published on 13 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff whether care staff, nurses, cleaners, catering staff and management are kind, caring, helpful and very understanding of my husband's deteriorating condition. They are also very considerate of my position as a wife and look after my interests as well. Since new management took over the home
has become a happy place for residents and families.

Reply from sarah moor, General Manager at St Cross Grange Care Home

Thank you so much for your kind words. It is heart-warming to know you are both happy. As always I will share with my wonderful team, thank you for recognising the part that they all play in building our home.

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Review from Joanne W (Daughter of Resident) published on 18 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The improvement in Dad has been amazing since his arrival from hospital last year. The manager and her staff are always so professional & attentive. Nothing is too much trouble and they always go above & beyond with the care of our father.

Reply from sarah moor, General Manager at St Cross Grange Care Home

I am so glad you are happy with our support. It always gives me great pleasure to let the team know how much they are appreciated. Thank you for your feedback

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Review from B W (Partner of Resident) published on 18 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited a number of care homes over a period of time before my wife came into St Cross, initially for respite care at the end of May, but has recently become a resident. The home was extensively refitted last year and reopened in August, and looks and feels like a high-quality hotel. But it is the
care that is important, and I am very happy and reassured that she is in good hands. Management and staff are all really empathetic, proactive and supportive. For example, I get an unsolicited update on how my wife is on the day, the moment I walk into reception. There is a family atmosphere within the home - across, residents, their family members and staff. Although it is early days, I feel confident she is in the right place.

Reply from sarah moor, General Manager at St Cross Grange Care Home

Thank you so much for your kind words. I am so glad you feel confident with our care. We do pride ourselves on delivering a family atmosphere which actively includes all our residents and families as part of our whole home approach. I will of course share your feedback with the team.

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Review from William S (Son of Resident) published on 3 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They did a wonderful job looking after my father. Excellent, truly caring staff and a lovely quiet place. Always kept clean and tidy and reassuring to visitors. It made a very difficult time easier; thank you.

Reply from sarah moor, General Manager at St Cross Grange Care Home

Thank you for your very kind words. It was an honour to be able to support you all. I will pass on your thoughts to the team.

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Review from G R (Daughter of Resident) published on 9 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother initially came to St Cross for respite care but is very happy and content and is now a permanent resident. She feels very well cared for, she enjoys the food, loves the fact her washing is done, she really likes the staff and also enjoys the company of others. From her family's point of view,
the whole experience at St Cross has been exemplary. We can visit at any time (and do!) and everyone is welcoming and helpful. Communications have been excellent and it has been a weight off our minds to know my mother is safe; she has improved immeasurably since living at St Cross in all respects, physically & mentally. We would recommend St Cross to anyone seeking care for themselves or a relative.

Reply from sarah moor, General Manager at St Cross Grange Care Home

What a lovely recommendation from you. I am so happy our team have been able to support you all so well and of course thrilled that Mum has flourished with us. I will ensure the team get to see your wonderful comments and how much you appreciate them. Thank you

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Review from S C (Wife of Resident) published on 2 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a few initial teething troubles this home has turned into just that- a lively, comfortable home from home. The staff are truly amazing, the facilities and activities really outstanding. The general ambiance is kind, supportive and comfortable.

Reply from sarah moor, General Manager at St Cross Grange Care Home

I am totally over the moon to have such a lovely review. I am immensely proud of the team we are building and the 'feel' comes from residents, families and the staff all contributing. Thank you so much for being part of our growing family. Kind regards

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Review from I C (Daughter of Resident) published on 28 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent all round, no complaints at all. My mum is very happy and well looked after by everyone.

Reply from sarah moor, General Manager at St Cross Grange Care Home

Thank you for your kind words I will share with all. As always I am so encouraged that residents and families are happy with the care that our fabulous team deliver and that we are creating a wonderful home together.Kind regards

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Review from G W (Friend of Resident) published on 15 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always very well received at reception. The whole establishment is magnificent, particularly in terms of furnishing. Overall presentation, cleanliness and facilities, very attentive, delightful and caring staff.

Reply from sarah moor, General Manager at St Cross Grange Care Home

Thank you so much for taking the time to complete the feedback and thank you for your lovely comments, they are truly appreciated. I am so glad the team make you feel so welcome when you visit. I will make sure I pass on your complements. Kind regardsSarah

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Review from J A (Wife of Resident) published on 11 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at The Grange for several months and has settled in very well. He is very well looked after and cared for. Lovely care team. The ship is being well "steered" by its new captain. Thank you!

Reply from sarah moor, General Manager at St Cross Grange Care Home

Thank you so much for your kind words. I am heartened that you are both so happy. I'm extremely excited to build our family and community spirit to enhance our residents lives in the future. I am immensely proud of our team.With loveSarah

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Review from Trish S (Daughter of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and care they give my mother is second to none. She is treated with kindness, and respect and given every opportunity to be in control of her care and life at St Cross. The nursing care has been excellent and she is in far better health, (dealing with numerous physical problems) since she
has been at St Cross. The rooms, dining area, and surroundings are beautifully kept, a calm and relaxing environment to live in. With her physical problems, the one thing my mother can enjoy in life is her food, and she has been thrilled with the meals, not one complaint! Delicious meals, with loads of choices and variations. I can finally relax in the knowledge my mum is in a safe, caring, and happy environment. Huge thanks and appreciation to all the fabulous staff.

Reply from Justine Thelwell, Director of Operations at St Cross Grange Care Home

Gosh what a wonderful review. The team will be so proud when they read it. They really do go the extra mile and your kind words and support really make a difference. I am so happy you are content as a family that Mum is in safe hands. St Cross is a beautiful place to live and who couldn't fail to thrive on the delicious home cooked food from the head chef and her team. Thank you once again from us all, your kindness and appreciation means the world to us.

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Review from C B (Daughter of Resident) published on 25 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went to St Cross Grange for respite after a fall at home. She is 95 and living alone has been increasingly difficult for her. After 3 weeks in respite, mum has decided she would like to live at St Cross permanently. When I asked her, are you sure, she replied, I feel safe, cared for and they
like me here. I'm no longer lonely. The food is delicious. I am more active and I've made friends. This is my life now.
My brother and I are so happy. Thank you to all the staff at St Cross Grange!

Reply from Justine Thelwell, Director of Operations at St Cross Grange Care Home

Thank you so much for such a wonderful review. We were proud as punch when we read it. All of the team go the extra mile to make sure residents feel safe and happy so your review shows them they are getting it just right. Looking after your mother is an absolute pleasure. She has blossomed whilst she has been living with us and it's a pleasure to see. Thank you for all your kind words.

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Review from G M (Daughter of Resident) published on 8 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is extremely well looked after. The staff are amazing and are always very welcoming when we visit.

Reply from Kim Harding, General Manager at St Cross Grange Care Home

Thank you for your lovely feedback. I am reassured that you feel your father is supported well by the team and that you and your family always feel welcome when visiting St Cross Grange. Your comments and ratings ensure that the whole team at St Cross Grange continue to provide quality care to all of the residents, as your review certainly demonstrates that they are ensuring they promote positive outcomes when caring for residents.

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Review from G M (Son of Resident) published on 16 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved our Mother to The Grange in mid-June for a month of respite care. From the moment we arrived we have been welcomed and every request has been fulfilled. The staff, from management to the 24-hour nursing, carers, activities, domestic and cleaning, are all wonderful and have made an effort to
get to know our Mother. They always have time for her, are warm and very caring, and always do something extra that makes a difference. The food served is excellent, always cooked fresh, and different for each meal and each day. Even the cakes are homemade. Having undergone a thorough refurbishment the facilities and feel of the place are top-notch. The activities offered keep our Mother stimulated and happy. After a few weeks we decided to keep our Mother here permanently, so satisfied the family is with all aspects of her care. She has blossomed, and we are confident, however conflicting it can be moving to a care home, that The Grange will be looking after her very well.

Reply from Justine Thelwell, Director of Operations at St Cross Grange Care Home

What an incredible review to receive. Such kind words about the team and the facilities we offer. We are delighted to read how pleased you are with your Mother's overall comfort and wellbeing since coming to live at St Cross Grange. The team will be so proud to read how much you appreciate them and hoorah for those fabulous homemade cakes!

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Current Review Score: 10.0 (9.981)

Overview of Review Score

The Review Score of 10 (9.981) out of 10 for St Cross Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.981 for St Cross Grange Care Home is calculated as follows: ( (151 Excellents x 5) + (3 Goods x 4) ) ÷ 154 Ratings = 4.981

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Cross Grange Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

10 Bed Vacancies

posted 22 Jul 2025

Rooms all have private wet room en suites with flat screen TV and large button telephones at no additional cost. We have vacancies in our dementia unit and our nursing / residential unit.

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Awards / Recognitions (0)

Meet the Team (8)

Sarah

Sarah Moor

Job Title: General Manager

Joined: 2025

Sarah has been appointed at St Cross since January 2025. She has had an extensive career in healthcare, originally in critical care settings and then in private hospitals. She moved to social care in 2011, and over the years has worked with high-end providers. Her experience has been in care home management including new home commissioning and regional director positions. She has now taken the decision to utilise all her experience in a home setting and is very enthusiastic about the role.

Carla

Carla Chaves

Job Title: Clinical Lead

Joined: 2025

My name is Carla, and I am the Clinical Lead at St. Cross Grange. I’ve been working in social care for over 10 years, and I am truly excited to be part of this wonderful community.


In my role, my priority is to ensure you receive the best possible care in a warm and supportive environment. I’m here to listen to your needs, work with our team to make sure you feel comfortable, and support everyone in providing the highest quality care. I am passionate about creating a compassionate and professional care environment.

Flo

Flo Moldovan

Job Title: Head Chef

Joined: 2024

My name is Florina Moldovan, and I have 10 years of experience working in UK restaurants, with the last 6 years dedicated to the culinary team in a nursing home setting. My passion for cooking and providing exceptional dining experiences has found a true home here at St Cross Grange Care Home.


What I love most about this job is the opportunity it gives me to elevate the standards of gastronomy within our care home, creating meals that allow our residents to feel like they are dining in a 5-star restaurant every day.

Debbie

Debbie Loughran

Job Title: Senior Healthcare Assistant

Joined: 2024

My name is Debbie, and I am a Senior Carer at St Cross Grange Care Home. With over 30 years of experience in various aspects of care, I have had the privilege of dedicating 23 of those years to serving the residents of St Cross Grange. Throughout my career, I have gained extensive knowledge and expertise in providing high-quality, compassionate care. My commitment to fostering a warm, supportive, and safe environment for our residents is unwavering, and I am proud to be part of such a dedicated and caring team. I look forward to continuing to contribute to the exceptional standard of care that defines St Cross Grange.

Paige

Paige Allan

Job Title: Receptionist

Joined: 2024

My name is Paige, and I am the receptionist at St Cross Grange Care Home. I am excited to welcome and assist families and residents as they enter our home. It is my pleasure to ensure that everyone feels comfortable and well taken care of from the moment they walk through our doors.


I look forward to helping you with any questions you may have and providing you with a warm and friendly introduction to our community. Whether you are visiting for a tour or coming to join us as a new resident, I am here to make your experience as smooth and enjoyable as possible.

Chris

Chris Falkindner

Job Title: Maintenance Manager

Joined: 2024

I have had an extensive career in maintenance and compliance within schools in West and East London. I live locally and am now utilising my practical skills at St Cross Grange. I am passionate about supporting the home and thoroughly enjoy working with residents and the dedicated team . I am enthusiastic about coming to work every day in such a lovely working environment .

Jatinder

Jatinder Ruprah

Job Title: Health Care Assistant

Joined: 2024

My name is Jatinder, and I am a carer at St Cross Grange Care Home. I have dedicated over 12 years to working in the care sector, with 6 and a half of those years spent here at St Cross Grange.


Throughout my career, I have developed a deep passion for providing compassionate and personalised care to our residents. It has been a privilege to be part of this wonderful community, where I have built meaningful relationships with residents and their families. I am committed to ensuring that every individual feels valued, respected, and well-cared for, and I look forward to continuing to contribute to the high standards of care that St Cross Grange is known for.

Sue

Sue Hibberd

Job Title: House keeper

Joined: 2024

My name is Sue, and I am both a dedicated housekeeper and trained care assistant at St Cross Grange Care Home. With 12 years of experience in the care sector, I have had the privilege of spending the last 6 years serving the wonderful community here at St Cross Grange.


It is an honour to be part of such a dedicated and compassionate team, and I look forward to continuing to make a positive impact on the lives of our residents at St Cross Grange Care Home.

Frequently Asked Questions about St Cross Grange Care Home

What types of Care is St Cross Grange Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does St Cross Grange Care Home have?

There are 64 Single Rooms.

What are the Facilities & Services at St Cross Grange Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is St Cross Grange Care Home to the centre of Winchester?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St Cross Grange Care Home to verify any information. View our terms and conditions. St Cross Grange Care Home has an Enhanced Service - more info.