Review from K W (Daughter of Resident) published on 9 October 2025 Submitted via Website • Report

Overall Experience

Activities at Manor House organised by Ahmad are great. Regular events + daily Activities for the residents, games + quizzes, frequent singers + musical events + morning exercises to keep people moving.
Afternoon tea is a regular + coffee + cakes with a good chit chat.
Fun had by all for singing

+ dancing when entertainment is on.
The garden party was fantastic, looking forward to future events.
Thankyou for all your hard work Ahmad + Manor House Team

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Review from C M (Daughter of Resident) published on 23 September 2025 Submitted via Website • Report

Overall Experience

Although moving into a Care Home was not what either Mum or I wanted to happen, we knew it was going to be the safer option for her.
Moving Mum to The Manor, Roundhay means she is in a safe environment where she is well looked after and safe, meaning we can enjoy quality time together as mother & daughter

when I visit. She is very well cared for and enjoys the food, it's lovely for me also to be able to join her occasionally for a meal so we can eat together as we always did. There is always a cup of tea for us when I go to visit.
There is a varied programme of activities led by the coordinator Ahmad with other volunteers assisting. Initially mum was quite hesitant to join in, but with their gentle encouragement and assistance she has actually enjoyed joining in some activities, enabling her to meet some of the other residents too. There is a varied weekly timetable including board games, exercises sessions, quizzes, visiting musicians and even a visit from lama's this week.

Reply from Clare Erskine, Home Manager at The Manor House Roundhay Care HomeThank you so much for such a beautiful review of our care home and we are thrilled to hear that you feel mum is well cared for and happy with us. Your mum is a wonderful, kind, and gentle lady who despite her initial apprehension of moving into a care home has settled in so well. We are honestly over the moon that you feel happy and content with everything too, as we understand that our care very much extends to family and friends. Ahmad our gorgeous activity co-ordinator has spent a lot of time with mum, and she is slowly building confidence in joining activities. It's fantastic to see her very engaged, happy, and enjoying all the varied activities we have going on in the home. Once again, we so appreciate your time in leaving such a fabulous review for us and I will ensure to share with our staff team.

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Review from Gill M (Daughter of Resident) published on 6 August 2025 Submitted via Website • Report

Overall Experience

The manager, a heartfelt thank you to you and your amazing team at The Manor House, Roundhay. Moving Mum at 100 wasn't easy, but from the moment she arrived, we knew she was in safe hands. Her mood lifted almost instantly, and your thoughtful photo the next day really reassured us.
Her room is bright

and spacious with a gorgeous garden view, and the whole home has a warm, welcoming feel. Every staff member is friendly and nothing's too much trouble. Special mention to Abby at reception, her cheerful smile always lights up the day. The food looks fantastic, and the dining room could rival any hotel. It's a joy to visit.

Reply from Clare Erskine, Home Manager at The Manor House Roundhay Care HomeThank you so much for your beautiful compliment and we are so pleased that you feel happy and reassured that mum is settling well with us. She is a fantastic lady, and we are so lucky that you chose us to care for mum, from the very first day her lovely smile and great personality shone through. As you say mum has settled so well with us and it's lovely to see her enjoy our beautiful home and be surrounded by a team who genuinely adore her. Thank you for all your fabulous compliments and I will ensure to share with the whole team as they will certainly feel very proud to receive such outstanding praise.

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Review from Jenny H (Daughter of Resident) published on 29 July 2025 Submitted via Website • Report

Overall Experience

The Manager and all her staff have been so welcoming and kind. When we decided to move my very elderly mother to Roundhay Manor I had some reservation because of her age and condition! How wrong was I! She settled in immediately. Since moving she's had her hair, nails and a pedicure done. The kindness

of the staff is second to none, thank you.
Ps they also have a bar and mums favourite tipple is a Baileys!!!

Reply from Clare Erskine, Home Manager at The Manor House Roundhay Care HomeWe would like to thank you for writing such a beautiful review of our care home. We totally understood that the move from another care home was a worry, but through gentle support we are so happy that your lovely mum has settled so well with us. She is fabulous and its has been so heart warming to see how quickly and easily she adjusted to living in our home. Mum can enjoy our beautiful environment and compassionate care, and I really hope this has given the family some comfort and reassurance too. I know the home team are so delighted to be able to support mum, as she is the most amazing and wonderful lady. I cant thank you enough for trusting us to care for your mum and I will ensure that I pass on your lovely compliments to the staff team.

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Review from Barry A (Son of Resident) published on 17 June 2025 Submitted via Website • Report

Overall Experience

I'd like to leave comments relating to a time that none of us want to experience but will, nonetheless, happen one day.

As my mum (the first resident of this wonderful care home) was approaching the end of her life, the amazing staff at The Manor House Roundhay not only wanted to care for my mum

but actively helped me in obtaining her release from the NHS hospital where she was quite frankly just being left to die.

The end of life care that the staff carried out was second to none and way above the call of duty. Restoring her dignity, making her supremely comfortable, ensuring there was always someone by her side throughout the night, they were simply amazing. They even ensured she had her favourite lipstick on as the end approached.

They were wonderful with me keeping me informed and after she passed they dealt with me in an empathetic and a 100% cooperative manner.

And when she left for the last time, there was a guard of honour by all the staff and residents.

First class

Reply from Sharna Neal, Deputy Home Manager at The Manor House Roundhay Care HomeFrom the bottom of our hearts here at The Manor House Roundhay, thank you for such kind words. In our profession we meet many people, whom we love like our own family. From their first day to their last we want it to be a special heartfelt experience, which is why when we were told your mum was on her end of life journey the only thing to do was get her home, where she belonged. It was not only mine, but my teams privilege to give her the send of she most truly deserved. It never gets easier saying goodbye to our residents, and a hole is left within the home. Thank you for choosing us to care for your mum, I know it was not an easy decision for you to make in the beginning but it was one your mum, our Val, truly loved.

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Review from S A (Daughter of Resident) published on 13 June 2025 Submitted via Website • Report

Overall Experience

Mum has been at the Manor House since the end of February. Whilst she would prefer still to be at home, that isn't possible now and this is absolutely the best alternative for her. It's a new build, so the facilities are excellent but what is much more important is the amazing staff. Everyone is so

kind and caring - nothing is too much trouble, and mum is treated with care and dignity. It has a lovely atmosphere with the staff and residents often having fun together. I'd recommend this home to anyone.

Reply from Clare Erskine, Home Manager at The Manor House Roundhay Care HomeThank you so much for your fabulous review of our home and our lovely staff team who will always go above and beyond. We appreciate that families place a great deal of trust in us to care well for their family member. Therefore, we are so happy to receive such a fabulous review from you as this means a lot to us all. We love that you are very happy and mention the fun we do have at The Manor House Roundhay. We are proud of the staff and the atmosphere they create, but we are also blessed to have the most wonderful of people who decide to join us. Creating positive memories and empowering people to live life to the full is the greatest joy of all. Thank you again for your lovely review and I will ensure to share with the team.

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Review from Sarah C (Daughter of Resident) published on 22 May 2025 Submitted via Website • Report

Overall Experience

The care that my father is receiving at The Manor Roundhay is second to none. All the staff are amazing and supportive of him and his needs, they are also incredible in how they support the whole family, keeping us informed. The environment is truly welcoming, made all the more special by the people

that work there. This is the template for what good care homes should be. Thank you to everyone who works there.

Reply from Clare Erskine, Home Manager at The Manor House Roundhay Care HomeThank you so much for your fantastic review of our home and the wonderful compliments regarding our staff team. We are super proud of the whole team who have the biggest hearts and will always go above and beyond. Having the highest praise from you means so much to us all and it is a real pleasure caring for your father and supporting his lovely family. I know we all realise that coming to stay in a care home is a very big decision and that's why we will always be ready to be a caring service who makes time to listen. Your review reflects so well the home ethos of putting residents and families at the heart of all we do every day. I will make sure I share your fabulous comments with our staff team and once again thank you for taking the time to submit your review.

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Review from Linda M (Daughter of Resident) published on 14 May 2025 Submitted via Website • Report

Overall Experience

Knowing that mum is receiving such compassionate and attentive support at the Manor has truly brought us peace of mind. It's been six months and mum absolutely loves living there.
The Manor is not only clean and beautifully decorated, but the care and facilities are also outstanding. My mum has always

taken pride in her appearance, but as she has become more frail this has become more challenging for her. Thankfully, the team at the Chester Suite is exceptional; they always ensure her hair is done and that she is well-dressed.
The staff are brilliant at keeping her engaged with the wonderful activities available, and they are consistently friendly, caring, and professional. We, as a family, are always kept well informed about any medical updates or concerns, and they are always available to address any questions we may have. Whenever I bring others to visit they are initially taken aback by the stunning building, but even more so by the remarkable care and support my mum receives.

Reply from Clare Erskine, Home Manager at The Manor House Roundhay Care HomeThank you for such a beautiful review. We as a team would just like to say that we are so pleased that you are happy with your mum's care here at The Manor House Roundhay, we pride ourselves on taking care of our residents and trying to continue things that your mum has done historically.We are like a big family on the Chesters Suite, and we all take care of each other. I am glad this has reflected in the care provided for your mum.Your mum has a special place in all our hearts, and she is an absolute pleasure to take care of, she is a wonderful lady with such a big heart and an even bigger smile!

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Review from Jayne H (Daughter of Resident) published on 29 April 2025 Submitted via Website • Report

Overall Experience

The Manor House Roundhay has risen the bar and set the standard!
Set in beautiful surroundings, the interior offers gorgeous accommodation with comfort a number one priority. It is very much a residential home of exceptionally high standard.
While this is all important, it's the care that stands

out. Under the manager's management her team offer the highest standard of care and compassion.
Great care has been taken with Mum, who was frail and anxious leading up to her move to Manor House. We needn't have worried, she was welcomed and cared for and settled in with great attention, and in a short time has come on in leaps and bounds.
The staff are lovely, friendly, professional and hugely caring to both residents and their families. We were made to feel more than welcome. Nothing is too much trouble.
It's a huge decision to place a parent into care, but we are happy and relieved Mum now has a beautiful happy home to call her own.

Reply from Clare Erskine, Home Manager at The Manor House Roundhay Care HomeThank you so much for taking the time to submit such a beautiful review of The Manor House Roundhay. We are very proud to have a gorgeous care home and love to witness how all of our residents enjoy the fabulous environment we have here. We are passionate about making sure every single resident choosing to call The Manor House their home feels treasured. Your mum is a fabulous lady and although moving from another care home, she has settled into a brand-new environment with ease. I am sure she must have felt nervous, we also appreciate this was a very big decision for family, however how wonderful to know you are so happy. This means the world to us, and I would say that we are the lucky ones to have such a wonderful lady as mum come to join us. Your mum's sense of humour has us chuckling many times during the day! I will share your comments with whole the team, I know they will be touched by your lovely words. Once again thank you for taking the time to write a review.

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Review from Allie W (Daughter-in-law of Resident) published on 6 March 2025 Submitted via Website • Report

Overall Experience

It's lovely; light, airy, happy vibe, kind staff, very clean and new, and the food's great; beautiful building and a great view over roundhay park... what's not to love. I'd happily move in and curl up on one of the sofas with a book myself for the next year or so! My parents-in-law are treated like

royalty; that are very happy staying at The Manor House.

Reply from Clare Erskine, Home Manager at The Manor House Roundhay Care HomeThank you very much for taking the time to review our lovely home and for your fantastic feedback about both our beautiful environment but also our happy atmosphere. Your parents in law are delightful people and we are so lucky that they have come to join us at the Manor House Roundhay. They have settled so well with us and its a pleasure to care and support them both. They are certainly living life to the full and enjoying the all the facilities, the care support, but most of all the wonderful activities. Watching them dance together in the caf bar during live entertainment is a wonderful sight and their joy and happiness is fantastic to witness. We are delighted that they are settled, content and seem to be having a fabulous time with us. Once again thank you for your lovely review which I will ensure to share with the home team.

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Review from C B (Daughter of Resident) published on 6 March 2025 Submitted via Website • Report

Overall Experience

It was a huge decision moving Mum and Dad into a care home and one that took a long time. Mum and Dad loved it from their first visit. The Manor House is like a 5-star hotel and is so beautiful, calm and relaxing. The staff are just exceptional. All of them. They could not do enough for Mum and Dad

and all of us, right from their first visit. We initially booked them in for 2 weeks as respite care, Mum and Dad loved it so much, they agreed they wanted to stay.
You are always greeted with a warm welcome whenever you arrive and nothing is too much trouble for the staff. The manager set us at ease right from the start, she was supportive, understanding, caring and helpful - as are all the staff, right from the barmen and chef to the care assistants and support staff. Mum and Dad are engaged in lots of different activities every day - dancing/ bingo/ quizzes and the food is excellent too. The care shown to my parents is just second to none. I can't thank them enough.

Reply from Clare Erskine, Home Manager at The Manor House Roundhay Care HomeWe would like to say a massive thank you for spending the time to submit such a beautiful review for the Manor House Roundhay. We totally understand how hard it must be to make such a difficult decision to move mum and dad into a care home environment. However, we would like to say how honoured we are that you chose us and trusted us to care for your wonderful mum and dad. They are a fantastic couple and the entire staff team will say the very same thing, that it is such a delight to have them stay with us. They honestly seem to enjoy everything in the home and really living life to the full and it fabulous that they have settled from day one into life at the Manor House. They settled with ease and continue to be having the best life and very happy and this is the greatest compliment to us all. Once again we are truly thankful for your review and I will ensure to share with the home team.

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Review from A P (Daughter of Resident) published on 30 January 2025 Submitted via Website • Report

Overall Experience

All our family are so pleased that he is staying with you, and please do pass this review on to all the staff. Every member of staff I meet or speak to when I visit are doing a fantastic job, which I'm sure can be very challenging and difficult at times. Everyone treats my father with the upmost respect

and has his best interests at heart all the time - they listen to him and give him the care and attention he needs. He has the best quality of life, despite his condition. We are so glad to have moved him to stay with you.

Reply from Clare Erskine, Home Manager at The Manor House Roundhay Care HomeThank you so much for taking the time to write such a wonderful review about the care and support of your father. After moving from another home he has settled so well with us, we are delighted with how quickly he has adjusted to his new home. He is an absolutely delightful man with a fabulous character and he engages amazingly well with the staff team who are patient, kind and caring. We are so pleased and are very happy that you feel so positively about our team and how they treat your father with the utmost respect. I know the team will be delighted with your feedback and I will ensure that I share this review with them. Once again thank you for taking the time to review The Manor House Roundhay and for the trust you gave us to care well for your father. To know that you feel very happy in your decision to move him to our home is such a great compliment.

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Review from Dave P (Brother of Resident) published on 30 January 2025 Submitted via Website • Report

Overall Experience

Great care and time has been given to my brother with his dementia to settle into The Manor. Massive peace of mind for all the family, especially his wife. Importantly, he is happier, too. The staff go that little bit more out of their way to help.

Reply from Clare Erskine, Home Manager at The Manor House Roundhay Care HomeThank you so much for your lovely review of our care home and it is fabulous to hear that you are so happy with the care and support your brother is receiving. We appreciate as a home team how difficult this can be for family members and we are so proud and happy that we are providing comfort to the family and in particular his loving wife. We know that the residents are at the heart of all we do every day, but we also know how important it is for families to have reassurance that their loved one is receiving the best of care. We are also so happy to see how your brother has really settled with us and how much more engaged he is within his daily life, he has the brightest of smiles! Once again thank you for spending the time to review our home and I will ensure that I share your fabulous praise with the team.

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Review from Georgina G (Daughter of Resident) published on 15 January 2025 Submitted via Website • Report

Overall Experience

My mum has dementia and recently became unable to cope and required a brief time in hospital. We had to remove her from hospital because she was so distressed and after staying with us we realised she needed full-time care.
As we walked through the doors of The Manor House we could not fail to be

impressed by the beautiful decor but more than that we felt at ease as the manager showed us round. The careful detail to the cafe area, the sweet shop, the self-playing piano and the way the manager knew the name of each resident and stopped to check on them. We of course were more than anxious about how Mum may settle in after the disastrous time in hospital but the carers seem to know just what to do to distract each resident and not only that they were great at putting our minds at rest too. It's never a problem if we want to dine with Mum even on Christmas Day. Mum's life is very full with so much going on to keep them entertained, our favourite being the Strictly Come Dancing final!

Reply from Clare Erskine, Home Manager at The Manor House Roundhay Care HomeThank you so much for leaving such a lovely review, it means so much to the whole home team that residents and families feel well-supported and cared about. It's a special journey that we take together, from the point of enquiry through to admission and well beyond as residents settle into their new home. Your Mum is a wonderful lady and we all enjoy her company, she is an absolute pleasure to care for and is a ray of sunshine who makes us all smile every day. We thank you for trusting us to care for her and are so happy to hear your compliments. It's wonderful to receive such high praise, for not only our beautiful environment, but also our caring team who work so hard to make the home a special place. I will ensure to share your fabulous comments with our staff team and once again thank you for taking the time to leave your beautiful review.

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Review from Robert W (Friend of Resident) published on 13 January 2025 Submitted via Website • Report

Overall Experience

Having known my friend and his family for many years I was told he was in the Roundhay Manor on Park Avenue Roundhay. I called to see him last week, well what a fabulous home it is indeed, warm, and friendly it's more like a 5-star Hotel with beautiful views over Roundhay Park. My friend was more than

happy there he told me as he proudly took me to see his room and then into the lounge area with a well-stocked bar for a Brandy and Ginger ale or a nice coffee and mince pie, he told me that the food was like a restaurant and what I saw of it was correct. The manager and staff could not do more for my guests and me. I would love to live there myself when I am older. I hope there will be room for me. Thanks to all the staff at Roundhay Manor on behalf of my friend.

Reply from Clare Erskine, Home Manager at The Manor House Roundhay Care HomeWe would like to thank you for your lovely review and the time you have taken to express how much you have enjoyed visiting your friend at The Manor House Roundhay. We are very proud of our beautiful home and we are so pleased you agree we have a 5-star luxury environment and that you enjoy coming to see us. We very much enjoy your company and love getting visitors to the home as the whole team pride themselves on making residents, families and friends feel welcome and cared about. It's such a pleasure to meet great people like yourself and we cannot thank you enough for your lovely words, I will ensure I share this with the home team.

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Review from Sally R (Friend of Resident) published on 7 January 2025 Submitted via Website • Report

Overall Experience

My mum is currently residing at The Manor House after a spell in hospital. It's a beautiful home with a kind, caring and very helpful manager. The team are fabulous with my mum who it's fair to say was a little reluctant. Mum is enjoying wonderful food, looks well and seems happy - she's even been enjoying

some social activities.

Reply from Clare Erskine, Manager at The Manor House Roundhay Care HomeWe thank you so much for your lovely review of our home and it's fabulous to hear that your mum has settled so well with us. We do appreciate that it can be very daunting moving into a care home and the team are very sensitive to this. We pride ourselves on kindness and compassion and try very hard to welcome everyone warmly into our home. We are so pleased to hear that your mum is also enjoying our wonderful food and the also the varied activities. Once again thank you so much for spending the time to review our home and I will ensure I share this with the home team.

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Review from Beverley O (Daughter of Resident) published on 24 December 2024 Submitted via Website • Report

Overall Experience

Our mum has dementia and has been in the The Manor House Roundhay Care Home since October, her 3rd care home. We are so fortunate to have found the Manor House, part of the established Anchor Group. The building is amazing, in a fabulous location, overlooking Roundhay Park. Internally, the decor, fixtures

and fittings are stunning, more like a luxury hotel than a care home. The care mum is receiving is outstanding, the care team really do care about mum's challenges with dementia and treat her with kindness and dignity. They also try to include her in the varied program of daily activities. The food is amazing too, in beautiful dining rooms. The Management team is professional, kind, efficient, supportive and very approachable. This was so important to us when choosing a home for mum. Care homes aren't cheap, but we were surprised to find that the fees are around the same as we'd been paying at the previous care homes, a result I assume of Anchor being a not-for-profit organisation.
Thank you to all.

Reply from Clare Erskine, Home Manager at The Manor House Roundhay Care HomeThank you for your lovely review of our beautiful care home and your fantastic comments about the luxury environment we offer. Your mum has settled so well with us, and I know she is enjoying many aspects of living at The Manor House Roundhay, she is enjoying the food and activities and very much flourishing in her everyday life. She is such a delight to support and care for and is a fantastic character who has soon settled well with us and already has a firm place in all our hearts. We thank you for choosing our home and trusting us to care well for Mum, we are so happy that you are happy and that indeed is testimony to the lovely team across the whole home. I cannot tell you how much we appreciate your wonderful review, and I will make sure that I share this with the whole team. Once again thank you so much for your kind words, this is so very appreciated by us all.

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Review from Alison M (Daughter of Resident) published on 20 December 2024 Submitted via Website • Report

Overall Experience

Mum moved into this home 6 weeks ago, it's a beautiful home with a full programme of varied activities. Mum has dementia and she's been getting increasingly anxious and depressed, the staff have done everything to make her feel welcomed and settled and help her to join in with events. They have reviewed

her medication with the doctors and started her on anti-depressants which has reduced her anxiety by a large amount.
The staff are lovely and the facilities are second to none and always make us feel welcomed and included. They also bring their dogs in from time to time which Mum enjoys. Having an on-site hair salon and a chiropodist coming in regularly is also a great help.
She has a beautiful room with a lovely bay window overlooking the playing fields and I'm sure she will enjoy the balcony overlooking the garden in the summer.
I am happy that she's in the best place she can be.

Reply from Clare Erskine, Home Manager at The Manor House Roundhay Care HomeThank you for taking the time to leave such a fantastic review of The Manor House Roundhay and for the lovely compliments regarding our caring team who really do go above and beyond for everyone. We are so pleased that following your Mum's transfer from another home, she has settled with us so well and is really enjoying staying here. It great to see her so content, engaged, happy and smiling. She is a real delight to support and I know the staff very much enjoy her sense of humour, fabulous stories and spending time with her as she shares her wonderful memories with us. We also know your Mum is very familiar with the local area, in particular Oakwood and Roundhay Park, so we are really pleased she is able to enjoy the view overlooking the park from her room. We have loved getting to know your Mum and all your wonderful family and we thoroughly enjoy your visits. Thank you so much for your lovely review and I will make sure I share this with all the team.

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Review from Katie P (Daughter of Resident) published on 13 December 2024 Submitted via Website • Report

Overall Experience

My father arrived in the care home about a week ago. He had been in another home but moved him because of the proximity to my sister's house. He has dementia, and has become completely disengaged from any socialisation. We were worried about the move, however - can't believe the difference in him within

one week. The staff have been incredibly patient and encouraging and he is a different person. He got involved with the group and seems very happy. We are delighted.

Reply from Clare Erskine, Home Manager at The Manor House Roundhay Care HomeThank you for taking the time to review The Manor House Roundhay and we are pleased that you rate our overall experience as excellent. We have loved welcoming your father into the home, and it's been wonderful to see him blossom in the short space of time he has been with us. We appreciate your lovely comments, which I will ensure to pass on to all the team.

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Review from Jo K (Daughter of Resident) published on 12 December 2024 Submitted via Website • Report

Overall Experience

My Dad became a resident on 25 November. The staff have been so lovely and he has settled in really well. I was worried that he would be unsettled but he is very content and everyone has been so kind and caring from day one. Thank you so much.

Reply from Clare Erskine, Manager at The Manor House Roundhay Care HomeThank you so much for taking the time to review The Manor House Roundhay, we are so delighted with your excellent feedback. Dad has settled well with us and as you express the transfer from another home to our home was very smooth indeed. We pride ourselves on getting to know our residents prior to admission and making sure that all our staff team are well prepared and waiting with a very warm welcome as new residents arrive. I will ensure that I share your lovely compliments with the staff team, who will be delighted with your feedback. Once again, we thank you so much for your lovely review and we are so happy that Dad is settled, and you are feeling very happy with the care and support from our home team.

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The Manor House Roundhay Care Home

Care Provided by The Manor House Roundhay Care Home

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The Manor House Roundhay Care Home Reviews (46)

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Meet the Team (3)

Rebecca Higginson

Sharna Neal

Howard Blamires

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