Review from S A (Daughter of Resident) published on 13 June 2025 Submitted via Website • Report

Overall Experience

Mum has been at the Manor House since the end of February. Whilst she would prefer still to be at home, that isn't possible now and this is absolutely the best alternative for her. It's a new build, so the facilities are excellent but what is much more important is the amazing staff. Everyone is so

kind and caring - nothing is too much trouble, and mum is treated with care and dignity. It has a lovely atmosphere with the staff and residents often having fun together. I'd recommend this home to anyone.

Reply from Clare Erskine, Home Manager at The Manor House Roundhay Care HomeThank you so much for your fabulous review of our home and our lovely staff team who will always go above and beyond. We appreciate that families place a great deal of trust in us to care well for their family member. Therefore, we are so happy to receive such a fabulous review from you as this means a lot to us all. We love that you are very happy and mention the fun we do have at The Manor House Roundhay. We are proud of the staff and the atmosphere they create, but we are also blessed to have the most wonderful of people who decide to join us. Creating positive memories and empowering people to live life to the full is the greatest joy of all. Thank you again for your lovely review and I will ensure to share with the team.

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Review from Sarah C (Daughter of Resident) published on 22 May 2025 Submitted via Website • Report

Overall Experience

The care that my father is receiving at The Manor Roundhay is second to none. All the staff are amazing and supportive of him and his needs, they are also incredible in how they support the whole family, keeping us informed. The environment is truly welcoming, made all the more special by the people

that work there. This is the template for what good care homes should be. Thank you to everyone who works there.

Reply from Clare Erskine, Home Manager at The Manor House Roundhay Care HomeThank you so much for your fantastic review of our home and the wonderful compliments regarding our staff team. We are super proud of the whole team who have the biggest hearts and will always go above and beyond. Having the highest praise from you means so much to us all and it is a real pleasure caring for your father and supporting his lovely family. I know we all realise that coming to stay in a care home is a very big decision and that's why we will always be ready to be a caring service who makes time to listen. Your review reflects so well the home ethos of putting residents and families at the heart of all we do every day. I will make sure I share your fabulous comments with our staff team and once again thank you for taking the time to submit your review.

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Review from Linda M (Daughter of Resident) published on 14 May 2025 Submitted via Website • Report

Overall Experience

Knowing that mum is receiving such compassionate and attentive support at the Manor has truly brought us peace of mind. It's been six months and mum absolutely loves living there.
The Manor is not only clean and beautifully decorated, but the care and facilities are also outstanding. My mum has always

taken pride in her appearance, but as she has become more frail this has become more challenging for her. Thankfully, the team at the Chester Suite is exceptional; they always ensure her hair is done and that she is well-dressed.
The staff are brilliant at keeping her engaged with the wonderful activities available, and they are consistently friendly, caring, and professional. We, as a family, are always kept well informed about any medical updates or concerns, and they are always available to address any questions we may have. Whenever I bring others to visit they are initially taken aback by the stunning building, but even more so by the remarkable care and support my mum receives.

Reply from Clare Erskine, Home Manager at The Manor House Roundhay Care HomeThank you for such a beautiful review. We as a team would just like to say that we are so pleased that you are happy with your mum's care here at The Manor House Roundhay, we pride ourselves on taking care of our residents and trying to continue things that your mum has done historically.We are like a big family on the Chesters Suite, and we all take care of each other. I am glad this has reflected in the care provided for your mum.Your mum has a special place in all our hearts, and she is an absolute pleasure to take care of, she is a wonderful lady with such a big heart and an even bigger smile!

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Review from Jayne H (Daughter of Resident) published on 29 April 2025 Submitted via Website • Report

Overall Experience

The Manor House Roundhay has risen the bar and set the standard!
Set in beautiful surroundings, the interior offers gorgeous accommodation with comfort a number one priority. It is very much a residential home of exceptionally high standard.
While this is all important, it's the care that stands

out. Under the manager's management her team offer the highest standard of care and compassion.
Great care has been taken with Mum, who was frail and anxious leading up to her move to Manor House. We needn't have worried, she was welcomed and cared for and settled in with great attention, and in a short time has come on in leaps and bounds.
The staff are lovely, friendly, professional and hugely caring to both residents and their families. We were made to feel more than welcome. Nothing is too much trouble.
It's a huge decision to place a parent into care, but we are happy and relieved Mum now has a beautiful happy home to call her own.

Reply from Clare Erskine, Home Manager at The Manor House Roundhay Care HomeThank you so much for taking the time to submit such a beautiful review of The Manor House Roundhay. We are very proud to have a gorgeous care home and love to witness how all of our residents enjoy the fabulous environment we have here. We are passionate about making sure every single resident choosing to call The Manor House their home feels treasured. Your mum is a fabulous lady and although moving from another care home, she has settled into a brand-new environment with ease. I am sure she must have felt nervous, we also appreciate this was a very big decision for family, however how wonderful to know you are so happy. This means the world to us, and I would say that we are the lucky ones to have such a wonderful lady as mum come to join us. Your mum's sense of humour has us chuckling many times during the day! I will share your comments with whole the team, I know they will be touched by your lovely words. Once again thank you for taking the time to write a review.

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Review from Allie W (Daughter-in-law of Resident) published on 6 March 2025 Submitted via Website • Report

Overall Experience

It's lovely; light, airy, happy vibe, kind staff, very clean and new, and the food's great; beautiful building and a great view over roundhay park... what's not to love. I'd happily move in and curl up on one of the sofas with a book myself for the next year or so! My parents-in-law are treated like

royalty; that are very happy staying at The Manor House.

Reply from Clare Erskine, Home Manager at The Manor House Roundhay Care HomeThank you very much for taking the time to review our lovely home and for your fantastic feedback about both our beautiful environment but also our happy atmosphere. Your parents in law are delightful people and we are so lucky that they have come to join us at the Manor House Roundhay. They have settled so well with us and its a pleasure to care and support them both. They are certainly living life to the full and enjoying the all the facilities, the care support, but most of all the wonderful activities. Watching them dance together in the caf bar during live entertainment is a wonderful sight and their joy and happiness is fantastic to witness. We are delighted that they are settled, content and seem to be having a fabulous time with us. Once again thank you for your lovely review which I will ensure to share with the home team.

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Review from C B (Daughter of Resident) published on 6 March 2025 Submitted via Website • Report

Overall Experience

It was a huge decision moving Mum and Dad into a care home and one that took a long time. Mum and Dad loved it from their first visit. The Manor House is like a 5-star hotel and is so beautiful, calm and relaxing. The staff are just exceptional. All of them. They could not do enough for Mum and Dad

and all of us, right from their first visit. We initially booked them in for 2 weeks as respite care, Mum and Dad loved it so much, they agreed they wanted to stay.
You are always greeted with a warm welcome whenever you arrive and nothing is too much trouble for the staff. The manager set us at ease right from the start, she was supportive, understanding, caring and helpful - as are all the staff, right from the barmen and chef to the care assistants and support staff. Mum and Dad are engaged in lots of different activities every day - dancing/ bingo/ quizzes and the food is excellent too. The care shown to my parents is just second to none. I can't thank them enough.

Reply from Clare Erskine, Home Manager at The Manor House Roundhay Care HomeWe would like to say a massive thank you for spending the time to submit such a beautiful review for the Manor House Roundhay. We totally understand how hard it must be to make such a difficult decision to move mum and dad into a care home environment. However, we would like to say how honoured we are that you chose us and trusted us to care for your wonderful mum and dad. They are a fantastic couple and the entire staff team will say the very same thing, that it is such a delight to have them stay with us. They honestly seem to enjoy everything in the home and really living life to the full and it fabulous that they have settled from day one into life at the Manor House. They settled with ease and continue to be having the best life and very happy and this is the greatest compliment to us all. Once again we are truly thankful for your review and I will ensure to share with the home team.

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Review from A P (Daughter of Resident) published on 30 January 2025 Submitted via Website • Report

Overall Experience

All our family are so pleased that he is staying with you, and please do pass this review on to all the staff. Every member of staff I meet or speak to when I visit are doing a fantastic job, which I'm sure can be very challenging and difficult at times. Everyone treats my father with the upmost respect

and has his best interests at heart all the time - they listen to him and give him the care and attention he needs. He has the best quality of life, despite his condition. We are so glad to have moved him to stay with you.

Reply from Clare Erskine, Home Manager at The Manor House Roundhay Care HomeThank you so much for taking the time to write such a wonderful review about the care and support of your father. After moving from another home he has settled so well with us, we are delighted with how quickly he has adjusted to his new home. He is an absolutely delightful man with a fabulous character and he engages amazingly well with the staff team who are patient, kind and caring. We are so pleased and are very happy that you feel so positively about our team and how they treat your father with the utmost respect. I know the team will be delighted with your feedback and I will ensure that I share this review with them. Once again thank you for taking the time to review The Manor House Roundhay and for the trust you gave us to care well for your father. To know that you feel very happy in your decision to move him to our home is such a great compliment.

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Review from Dave P (Brother of Resident) published on 30 January 2025 Submitted via Website • Report

Overall Experience

Great care and time has been given to my brother with his dementia to settle into The Manor. Massive peace of mind for all the family, especially his wife. Importantly, he is happier, too. The staff go that little bit more out of their way to help.

Reply from Clare Erskine, Home Manager at The Manor House Roundhay Care HomeThank you so much for your lovely review of our care home and it is fabulous to hear that you are so happy with the care and support your brother is receiving. We appreciate as a home team how difficult this can be for family members and we are so proud and happy that we are providing comfort to the family and in particular his loving wife. We know that the residents are at the heart of all we do every day, but we also know how important it is for families to have reassurance that their loved one is receiving the best of care. We are also so happy to see how your brother has really settled with us and how much more engaged he is within his daily life, he has the brightest of smiles! Once again thank you for spending the time to review our home and I will ensure that I share your fabulous praise with the team.

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Review from Georgina G (Daughter of Resident) published on 15 January 2025 Submitted via Website • Report

Overall Experience

My mum has dementia and recently became unable to cope and required a brief time in hospital. We had to remove her from hospital because she was so distressed and after staying with us we realised she needed full-time care.
As we walked through the doors of The Manor House we could not fail to be

impressed by the beautiful decor but more than that we felt at ease as the manager showed us round. The careful detail to the cafe area, the sweet shop, the self-playing piano and the way the manager knew the name of each resident and stopped to check on them. We of course were more than anxious about how Mum may settle in after the disastrous time in hospital but the carers seem to know just what to do to distract each resident and not only that they were great at putting our minds at rest too. It's never a problem if we want to dine with Mum even on Christmas Day. Mum's life is very full with so much going on to keep them entertained, our favourite being the Strictly Come Dancing final!

Reply from Clare Erskine, Home Manager at The Manor House Roundhay Care HomeThank you so much for leaving such a lovely review, it means so much to the whole home team that residents and families feel well-supported and cared about. It's a special journey that we take together, from the point of enquiry through to admission and well beyond as residents settle into their new home. Your Mum is a wonderful lady and we all enjoy her company, she is an absolute pleasure to care for and is a ray of sunshine who makes us all smile every day. We thank you for trusting us to care for her and are so happy to hear your compliments. It's wonderful to receive such high praise, for not only our beautiful environment, but also our caring team who work so hard to make the home a special place. I will ensure to share your fabulous comments with our staff team and once again thank you for taking the time to leave your beautiful review.

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Review from Robert W (Friend of Resident) published on 13 January 2025 Submitted via Website • Report

Overall Experience

Having known my friend and his family for many years I was told he was in the Roundhay Manor on Park Avenue Roundhay. I called to see him last week, well what a fabulous home it is indeed, warm, and friendly it's more like a 5-star Hotel with beautiful views over Roundhay Park. My friend was more than

happy there he told me as he proudly took me to see his room and then into the lounge area with a well-stocked bar for a Brandy and Ginger ale or a nice coffee and mince pie, he told me that the food was like a restaurant and what I saw of it was correct. The manager and staff could not do more for my guests and me. I would love to live there myself when I am older. I hope there will be room for me. Thanks to all the staff at Roundhay Manor on behalf of my friend.

Reply from Clare Erskine, Home Manager at The Manor House Roundhay Care HomeWe would like to thank you for your lovely review and the time you have taken to express how much you have enjoyed visiting your friend at The Manor House Roundhay. We are very proud of our beautiful home and we are so pleased you agree we have a 5-star luxury environment and that you enjoy coming to see us. We very much enjoy your company and love getting visitors to the home as the whole team pride themselves on making residents, families and friends feel welcome and cared about. It's such a pleasure to meet great people like yourself and we cannot thank you enough for your lovely words, I will ensure I share this with the home team.

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Review from Sally R (Friend of Resident) published on 7 January 2025 Submitted via Website • Report

Overall Experience

My mum is currently residing at The Manor House after a spell in hospital. It's a beautiful home with a kind, caring and very helpful manager. The team are fabulous with my mum who it's fair to say was a little reluctant. Mum is enjoying wonderful food, looks well and seems happy - she's even been enjoying

some social activities.

Reply from Clare Erskine, Manager at The Manor House Roundhay Care HomeWe thank you so much for your lovely review of our home and it's fabulous to hear that your mum has settled so well with us. We do appreciate that it can be very daunting moving into a care home and the team are very sensitive to this. We pride ourselves on kindness and compassion and try very hard to welcome everyone warmly into our home. We are so pleased to hear that your mum is also enjoying our wonderful food and the also the varied activities. Once again thank you so much for spending the time to review our home and I will ensure I share this with the home team.

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Review from Beverley O (Daughter of Resident) published on 24 December 2024 Submitted via Website • Report

Overall Experience

Our mum has dementia and has been in the The Manor House Roundhay Care Home since October, her 3rd care home. We are so fortunate to have found the Manor House, part of the established Anchor Group. The building is amazing, in a fabulous location, overlooking Roundhay Park. Internally, the decor, fixtures

and fittings are stunning, more like a luxury hotel than a care home. The care mum is receiving is outstanding, the care team really do care about mum's challenges with dementia and treat her with kindness and dignity. They also try to include her in the varied program of daily activities. The food is amazing too, in beautiful dining rooms. The Management team is professional, kind, efficient, supportive and very approachable. This was so important to us when choosing a home for mum. Care homes aren't cheap, but we were surprised to find that the fees are around the same as we'd been paying at the previous care homes, a result I assume of Anchor being a not-for-profit organisation.
Thank you to all.

Reply from Clare Erskine, Home Manager at The Manor House Roundhay Care HomeThank you for your lovely review of our beautiful care home and your fantastic comments about the luxury environment we offer. Your mum has settled so well with us, and I know she is enjoying many aspects of living at The Manor House Roundhay, she is enjoying the food and activities and very much flourishing in her everyday life. She is such a delight to support and care for and is a fantastic character who has soon settled well with us and already has a firm place in all our hearts. We thank you for choosing our home and trusting us to care well for Mum, we are so happy that you are happy and that indeed is testimony to the lovely team across the whole home. I cannot tell you how much we appreciate your wonderful review, and I will make sure that I share this with the whole team. Once again thank you so much for your kind words, this is so very appreciated by us all.

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Review from Alison M (Daughter of Resident) published on 20 December 2024 Submitted via Website • Report

Overall Experience

Mum moved into this home 6 weeks ago, it's a beautiful home with a full programme of varied activities. Mum has dementia and she's been getting increasingly anxious and depressed, the staff have done everything to make her feel welcomed and settled and help her to join in with events. They have reviewed

her medication with the doctors and started her on anti-depressants which has reduced her anxiety by a large amount.
The staff are lovely and the facilities are second to none and always make us feel welcomed and included. They also bring their dogs in from time to time which Mum enjoys. Having an on-site hair salon and a chiropodist coming in regularly is also a great help.
She has a beautiful room with a lovely bay window overlooking the playing fields and I'm sure she will enjoy the balcony overlooking the garden in the summer.
I am happy that she's in the best place she can be.

Reply from Clare Erskine, Home Manager at The Manor House Roundhay Care HomeThank you for taking the time to leave such a fantastic review of The Manor House Roundhay and for the lovely compliments regarding our caring team who really do go above and beyond for everyone. We are so pleased that following your Mum's transfer from another home, she has settled with us so well and is really enjoying staying here. It great to see her so content, engaged, happy and smiling. She is a real delight to support and I know the staff very much enjoy her sense of humour, fabulous stories and spending time with her as she shares her wonderful memories with us. We also know your Mum is very familiar with the local area, in particular Oakwood and Roundhay Park, so we are really pleased she is able to enjoy the view overlooking the park from her room. We have loved getting to know your Mum and all your wonderful family and we thoroughly enjoy your visits. Thank you so much for your lovely review and I will make sure I share this with all the team.

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Review from Katie P (Daughter of Resident) published on 13 December 2024 Submitted via Website • Report

Overall Experience

My father arrived in the care home about a week ago. He had been in another home but moved him because of the proximity to my sister's house. He has dementia, and has become completely disengaged from any socialisation. We were worried about the move, however - can't believe the difference in him within

one week. The staff have been incredibly patient and encouraging and he is a different person. He got involved with the group and seems very happy. We are delighted.

Reply from Clare Erskine, Home Manager at The Manor House Roundhay Care HomeThank you for taking the time to review The Manor House Roundhay and we are pleased that you rate our overall experience as excellent. We have loved welcoming your father into the home, and it's been wonderful to see him blossom in the short space of time he has been with us. We appreciate your lovely comments, which I will ensure to pass on to all the team.

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Review from Jo K (Daughter of Resident) published on 12 December 2024 Submitted via Website • Report

Overall Experience

My Dad became a resident on 25 November. The staff have been so lovely and he has settled in really well. I was worried that he would be unsettled but he is very content and everyone has been so kind and caring from day one. Thank you so much.

Reply from Clare Erskine, Manager at The Manor House Roundhay Care HomeThank you so much for taking the time to review The Manor House Roundhay, we are so delighted with your excellent feedback. Dad has settled well with us and as you express the transfer from another home to our home was very smooth indeed. We pride ourselves on getting to know our residents prior to admission and making sure that all our staff team are well prepared and waiting with a very warm welcome as new residents arrive. I will ensure that I share your lovely compliments with the staff team, who will be delighted with your feedback. Once again, we thank you so much for your lovely review and we are so happy that Dad is settled, and you are feeling very happy with the care and support from our home team.

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Review from Emma T (Daughter of Resident) published on 5 December 2024 Submitted via Website • Report

Overall Experience

My mum has only been in the home for a week so far, so she is still settling in, however the staff have made her feel really welcome from the moment she walked in and we know she is being well looked after. Mum has dementia and although in the mid-stages, she needs care and 24-hour support. The facilities

in her room to monitor movement/falls are excellent and give us the peace of mind that she is safe. Mum's not a big eater and is limited in what she can eat, so she probably can't give the food the credit it deserves, but the menus are varied and she's enjoyed her food so far. She likes to graze, and she loves cake! There are freshly made cakes every day and she eats a couple in the lovely lounge. She has enjoyed the activities which keeps her engaged with the other residents and staff. The home is like a hotel, has a lovely feel and outdoor areas and gardens. The staff are caring, engaging and helpful and I would recommend anyone to go visit. Thank you!

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Review from Martin S (Son of Resident) published on 21 November 2024 Submitted via Website • Report

Overall Experience

My mum has been in The Manor House for 3 weeks now and has settled in well. It was a difficult decision moving her into a Care Home after having lived independently. Sadly in the last few months she has needed support at home, carers and meals on wheels. My wife and I spent a lot of time choosing the

right care home for her. The quality of The Manor House, Roundhay, speaks for itself with a luxurious standard of living. However, the personal support and care offered from staff was also a major consideration. Everyone has been kind, considerate, supportive and approachable. At the same time treating Mum with respect, but also understanding how difficult it has been for us as a family. Mum has now got her social life back and is enjoying the many activities The Manor House has to offer. The food menus are varied with plenty of choices, and of a very high standard. It is lovely visiting her in her new home, knowing she is receiving quality care and support 24 hours a day. Thank you all.

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Review from Helen M (Daughter of Resident) published on 18 November 2024 Submitted via Website • Report

Overall Experience

I have been impressed by the kindness and caring shown to my Mum since her arrival at the Manor House. Coupled with the lovely food and the beautiful surroundings after a few days she was much more like her old self, responding to the help and support she has been given. The Manor House staff have given

me my Mum back and it's wonderful to see her blossoming under their care. Thank you to all the staff for their kindness to her and to me. I would recommend the Manor House to anyone looking for residential care in a purpose-built home.

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Review from Valerie R (Daughter of Resident) published on 15 November 2024 Submitted via Website • Report

Overall Experience

My mum has moved in The Manor. It is a lovely home, five star property but more importantly five star care. All the staff are caring and friendly. The manager was extremely helpful, assessing mum quickly so she could go straight from hospital.
Lovely cafe/bar area where we can have a drink and cake

when visiting, so we aren't always in her bedroom, important when friends visit.
Such a relief to know mum is in such a caring place with lots of activities if she wishes to join in.

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Review from Ritu S (Relative of Resident) published on 4 November 2024 Submitted via Website • Report

Overall Experience

This new residential care home is such a wonderful place. My partner's Father is resident and it is quite evident that during my many visits during the past 2 weeks since opening, he is receiving the most attentive care from such a wonderful group of caring, carers.
It is beautifully furnished and

has every comfort a resident could wish for. The food served to the residents is above and beyond what may be expected and certainly matches the quality of any top-class restaurant. Daily activities are now taking hold where both residents and visitors are encouraged to join in. Well done and full credit to the management and staff.

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The Manor House Roundhay Care Home

Care Provided by The Manor House Roundhay Care Home

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The Manor House Roundhay Care Home Reviews (41)

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Meet the Team (2)

Sharna Neal

Howard Blamires

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