Barchester Pittsmead Grange Care Home

34 West Common Road, Hayes, Bromley BR2 7BX
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9.9 24 Reviews
  • Barchester Pittsmead Grange Care Home, Bromley
Barchester Pittsmead Grange Care Home based in Bromley is a friendly care environment.

As well as caring for people with dementia, the care home staff offer short-term breaks/ respite for family carers.

The home's facilities include a café, dining rooms, a cinema, a spa bathroom, virtual and live activities daily, which residents can participate in as much as they wish.

Meals are freshly prepared on-site by trained chefs, who will offer a range of nutritious and tasty food, catering for special dietary requirements when needed.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1825

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Pittsmead Grange Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Siddharth Vaghela (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (50)
  • Single Rooms with Ensuite Wet Room (50)

Parking

  • on site parking and EV charging points

Barchester Pittsmead Grange Care Home Reviews (24)

9.9

Barchester Pittsmead Grange Care Home has a Review Score of 9.9 (9.941) out of 10, based on 24 reviews in the last 2 years.
Over all time Barchester Pittsmead Grange Care Home has 24 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Barchester Pittsmead Grange Care Home
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Total of 24, showing 1-20
Review from B M (Respite Resident) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent in every way. 5 star treatment & care. I shall return home well on the way to a full recovery from my hip operation. My sincere thanks to all the wonderful & caring staff.
Reply from Tammy Symonds, Deputy General Manager at Barchester Pittsmead Grange Care Home

Thank you so much for your lovely review, we are pleased that your stay with us was a positive one, we wish you all the best in your full recovery.

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Review from Charlotte M (Daughter of Resident) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic care for my mother.
Carers couldn't have been kinder to her.
Wide variety of activities that she could take part in.
Reply from Tammy Symonds, Deputy General Manager at Barchester Pittsmead Grange Care Home

Thank you so much for your positive feedback, we are pleased that your Mother had a wonderful experience here at Pittsmead Grange.

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Review from Margaret W (Wife of Resident) published on 1 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of the care that my husband is receiving from every member of staff. Every area of his needs are so well taken care of. He is relaxed and happy and feels very safe. I have enjoyed an excellent lunch with him in lovely surroundings. Thank you to everyone.
Reply from Hadrian Rodriguez, General Manager at Barchester Pittsmead Grange Care Home

Thank you for the kind feedback, and we really enjoy caring for your husband.

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Review from L B (Son of Resident) published on 8 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the care and attention afforded to mum. Pittsmead Grange is very clean and has a calm atmosphere. The staff are all very helpful and interactive. Thank you.
Reply from John Cunningham, General Manager at Barchester Pittsmead Grange Care Home

Thank you for such a positive review. We are delighted that your mother has settled in so well and enjoying life at Pittsmead Grange Care Home.

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Review from Gill B (Respite Resident) published on 11 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mother was very nervous at first.
She soon settled in with the wonderful care she received while she was there.
The entertainment was good.
She lived having her hair done in the in-house hairdresser. Also what a lovely bath they gave
Gave her.
Will be using this care home again.
Reply from John Cunningham, General Manager at Barchester Pittsmead Grange Care Home

Thank you for such a wonderful review. It was a pleasure looking after her during her stay and we look forward to welcoming her back soon.

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Review from Alison E (Daughter of Resident) published on 16 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
As with my mother's last stay at Pittsmead Grange, I found all the staff and managerial team very supportive, helpful and understanding.
Superb food and hospitality and very comfortable room and surroundings. The staff must be commended on the cleanliness of this very pleasant home.
Reply from John Cunningham, General Manager at Barchester Pittsmead Grange Care Home

Thank you for your very kind review. We will look forward to welcoming your mother back soon.

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Review from G E (Son of Resident) published on 6 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was very reluctant to move to a care home but life at home was becoming impossible. After a couple of days, she started to settle in, with much encouragement from the lovely staff at Barchester Pittsmead Grange Care Home.
Everything was taken at her pace, she joins in meal times and activities
when she can and stays in her room when not feeling up to it. She is very comfortable in her stylish room!
She has had swift transfer of medical attention from day one, which is very reassuring.
The atmosphere of the home and the attentive and caring staff give great peace of mind.
I would thoroughly recommend Pittsmead to anyone thinking of moving in for respite or on a more permanent basis.
Reply from John Cunningham, General Manager at Barchester Pittsmead Grange Care Home

Thank you for your very kind review. We are delighted your mother has settled in so well and enjoying life at Pittsmead Grange. We will be delighted to continue offering her the support she needs.

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Review from Maureen P (Resident) assisted by family/friend published on 20 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with everything, staff and management are excellent, pleasant and helpful in everything. The building is very distinctive and attractive. Most people here really love it. Very well planned. Food and drink are very varied and top-notch - I enjoy a lovely glass of wine with my meal - all
the little touches make a difference. A lovely birthday party and cake. Everything is spotless - linen is pristine. Glasses are sparkling like diamonds. Everyone is helpful and suggests if you need help!
Reply from John Cunningham, General Manager at Barchester Pittsmead Grange Care Home

Thank you, Maureen, for such a wonderful review. We are delighted you are settled into life at Pittsmead Grange and enjoying all we offer. Congratulations on your appointment as resident ambassador.

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Review from A P (Daughter-in-law of Resident) published on 18 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After a settling-in period, Mum has settled in very well. Facilities are very good and Mum is eating much better than when she was in her own home. She has also found a nice group to socialise with.
Reply from John Cunningham, General Manager at Barchester Pittsmead Grange Care Home

Thank you for your very kind review. We are so pleased Mum has settled in so well and enjoying life at Pittsmead Grange.

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Review from E C (Daughter of Resident) published on 4 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was anxious about attending for 2 week respite but in her words she had a wonderful time, the staff are very caring and the food is very nice. She is subsequently staying for a 3rd week with a view to becoming a permanent resident in due course.
From my perspective her progress has been excellent
and whilst living in her own flat may be deemed as remaining independent, she definitely has a better quality of life at Barchester Pittsmead Grange Care Home.
Reply from John Cunningham, General Manager at Barchester Pittsmead Grange Care Home

Thank you so much for your very kind review. We are pleased your mum has settled so well and enjoying life at Pittsmead Grange. We look forward to her joining us permanently.

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Review from P M (Daughter of Resident) published on 18 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been at Pittsmead Grange for just over 2 months and has settled in so well. The home is modern, clean, warm and luxurious. The rooms are spacious and those on the ground floor lead onto the lovely garden. There is a cafe area where you can sit with your relatives and there are always hot
drinks and delicious cake. The staff are really friendly, professional and caring. I couldn't be happier with the care my dad is receiving and would recommend this care home to anyone else considering care for their relative.
Reply from John Cunningham, General Manager at Barchester Pittsmead Grange Care Home

Thank you for your very kind review. We are so pleased your dad has settled into life at Pittsmead.

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Review from V R (Daughter of Resident) published on 29 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad stayed at this care home for four weeks and we were so pleased we chose this home for him. The care staff are excellent, always cheerful and attentive - nothing is too much trouble. They made my dad feel at ease from the moment he arrived. I would recommend this care home to anyone looking for
somewhere for their relative. The rooms are spacious and have a very comfortable and homely feel about them with excellent facilities.
Reply from John Cunningham, General Manager at Barchester Pittsmead Grange Care Home

Thank you so much for your kind review. We are delighted that both you and your father felt happy with his recent stay with us. We look forward to his next stay.

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Review from K O (Solicitor of Resident) published on 21 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Exceptional service provided by the whole team who are first class and a cut above the rest! Barchester Pittsmead Grange Care Home is a truly tranquil setting to relax and enjoy good conversation with show stopping afternoon tea.
Reply from John Cunningham, General Manager at Barchester Pittsmead Grange Care Home

Thank you so much for your lovely review. We are so pleased you enjoyed your recent visit and afternoon tea. We look forward to welcoming you back!

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Review from Antony M (Son of Resident) published on 16 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum and dad are here for respite as their home is damaged with water and builders need to get in and do the work. They have been in for two weeks now and maybe two more weeks.
So it was the first time in eight weeks I'd seen them, as I live overseas and work all over Europe!
My first impressions
were how lovely the staff are and helpful. Mum was out on a trip and Dad watching TV as he didn't want to and having a bit of a snooze. They didn't know I was coming, so big surprise for them, The staff made food so we could eat all together as I was with my sister. The food was fantastic, I could see them looking so youthful with smiles back into their faces and Mum with a spring back in herself as she came back from your trip telling all about her day! My sister told me that Dad was a bit reserved at first but now in very good spirits, looking better in himself. Thank you all so much for giving my parents a bit of life back!
Reply from John Cunningham, General Manager at Barchester Pittsmead Grange Care Home

Thank you for such a wonderful review. We are so happy that your parents have settled in well and enjoying life at Pittsmead Grange.

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Review from Debra B (Daughter of Resident) published on 16 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although this is the very first experience of any form of a care home, Mum and Dad have only been here for just over a week and it has truly been wonderful, not only for them but us also.
First impressions of all the staff were and continue to be kind caring, friendly but above all, professional.
The
team is run by a brilliant, friendly management team which passes onto each and every member of staff and they all go above and beyond with their care and kindness. The food is five-star too.
As their daughter. I can't think of anywhere else I would want my parents to be. Thank you Barchester Pittsmead Grange Care Home for all you do.
Reply from John Cunningham, General Manager at Barchester Pittsmead Grange Care Home

Thank you for such a wonderful review. We are delighted your parents and your experience has been so positive. Our residents are first and foremost in everything we do. We are so glad that you appreciate us.

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Review from Connie B (Private Carer of Resident) published on 10 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a wonderful evening at Barchester Pittsmead Grange Care Home. It was a lovely, enjoyable evening - food, drinks, staff were all very attentive towards guests and residents.
Singer was very good, all residents and guests enjoyed the evening!
Reply from John Cunningham, General Manager at Barchester Pittsmead Grange Care Home

Thank you for such a wonderful review, we are so pleased you enjoyed our Italian extravaganza. We will look forward to welcoming you back for the next stop on our culinary tour of Europe!

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Review from E G (Son of Resident) published on 9 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been here for a couple of months now and has settled in really well.
The facilities are excellent, especially as everything is brand-new but the best bit about the place is the staff. They are so friendly and welcoming and look after Dad really well.
So much so, we can already see improvements
in his walking etc.
Thank you.
Reply from John Cunningham, General Manager at Barchester Pittsmead Grange Care Home

Thank you very much for taking the time to write this lovely review. Myself and the team really appreciate it. I am very pleased that you are happy with the care. Thank you again.

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Review from A P (Wife of Resident) published on 30 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Respite for my husband at Barchester Pittsmead Grange Care Home was a first experience of respite for him and of course, for me.
The experience for both of us was a positive one. So much so, I have booked another respite for my husband later in the year. As this care home is very new, my husband was
one of only nine residents - I do hope the high standard of care etc. is maintained when the care home is filled to capacity.
Reply from John Cunningham, General Manager at Barchester Pittsmead Grange Care Home

Thank you very much for taking the time to write this lovely review. Myself and the team are very pleased your experience was a positive one for the both of you and we very much look forward to welcoming your husband back again and seeing you again soon. Thank you again, John.

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Review from Nicola C (Granddaughter of Resident) published on 20 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
An outstanding care home - the facilities are clean, spacious and luxurious, the staff are friendly, helpful and welcoming - big shout out to the manager and the senior carer who are looking after my grandma very well, thank you!
Reply from John Cunningham, General Manager at Barchester Pittsmead Grange Care Home

Thank you very much for taking the time to write this lovely review. Myself and the team really appreciate it. I am very pleased that you are happy with the care. Thank you again.

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Review from Michele F (Daughter of Resident) published on 20 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum only moved into the home a few days ago but the welcome was lovely. Staff are friendly and very helpful. Rooms are very spacious. Menu choice very good.
Reply from John Cunningham, General Manager at Barchester Pittsmead Grange Care Home

Thank you very much for taking the time to write this lovely review. The team and I are very grateful and pleased that, so far, Mum's experience has been a good one. This will continue. Thank you again.

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Current Review Score: 9.9 (9.941)

Overview of Review Score

The Review Score of 9.9 (9.941) out of 10 for Barchester Pittsmead Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.941 for Barchester Pittsmead Grange Care Home is calculated as follows: ( (271 Excellents x 5) + (17 Goods x 4) ) ÷ 288 Ratings = 4.941
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Pittsmead Grange Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (24)

Meet the Team (9)

Tammy

Tammy Symonds

Job Title: Deputy Manager Joined: 2020

Hello, my name is Tammy and I am the Deputy Manager here at Pittsmead Grange Care Home.


I have worked for Barchester since September 2020, having worked in Health & Social Care since 2005 I soon found my passion for senior care, learning and training. In a relatively short time, I studied for my Level 5 Leadership & Management Diploma, Level 3 Palliative & End of Life Care and Bradford University Dementia Mapping. I am excited to be part of the team at Pittsmead Grange, they are caring and they are really keen to learn new skills, it’s great to be a part of that. The home is a fantastic place to work and I look forward to supporting our wonderful residents and their loved ones here.

Emily

Emily Mein

Job Title: Administrator Joined: 2024

Hello, my name is Emily and I am the Home Administrator at Pittsmead Grange Care Home. I have been working in care homes since I left school and have over 4 years of experience working within an admin/reception team. I am really excited to be working in such a beautiful environment and with such a great team. As the Home Administrator, I will be here to help our families with any questions they may have about their account, I will also be ensuring that the back office and front of the house are run efficiently. I really look forward to welcoming new residents and their families into our wonderful home.

Andrew

Andrew Fawcitt

Job Title: Head Chef Joined: 2024

Hi, My name is Andrew and I am the Head Chef here at Pittsmead Grange. I have worked in the care sector for over 30 years and I am very excited to have now joined one of the most highly respected care providers in the UK.


I do my very best to make every mealtime a home-from-home experience using only fresh ingredients to provide nutritious and tasty meals. Most importantly, sitting and chatting over a cuppa with our residents is undoubtedly the best way to get to know their favourite foods or the things they may well be missing. And my kitchen team will then try to incorporate them into our menus to make the residents feel more at home.

Nicole

Nicole Marsh

Job Title: Head of Housekeeping Joined: 2024

Hello, my name is Nicole and I am the Head Housekeeper here at Pittsmead Grange.


I have been in the care industry for 27 years and I look forward to being a part of this new adventure with my wonderful team. This is a beautiful new home and I will have great pleasure keeping it looking that way for all our residents and their families.

Ray

Ray Bushell

Job Title: Head of Maintenance Joined: 2024

Hello, My name is Ray and I am the Head of Maintenance here at Pittsmead Grange. I am so pleased to be able to work in this luxury setting and I am really looking forward to meeting all our new residents and their loved ones.

Constantin

Constantin Popescu

Job Title: Care Community Lead Joined: 2024

Hello, my name is Constantin and I am excited to join the team at Pittsmead Grange as a Care Community Lead.


Caring for people is my passion and I bring over 10 years of experience in both the NHS and the private care sector to this new role. I look forward to contributing to the excellent care and support provided here and working with a team that shares my dedication to improving the lives of those we support. I look forward to this new chapter and the chance to contribute to Barchester's values of providing exceptional care.

Natasha

Natasha Rattray

Job Title: Care Community Lead Joined: 2024

Hello, My name is Natasha and I am a Care Community Lead here at Pittsmead Grange. It brings me great pleasure to be part of the wonderful team here opening such a fantastic new home. I have worked in the care industry for over 9 years and I continue to enjoy every day of it. Enriching the lives of our residents is at the heart of all I do and I pride myself in this.

Ella

Ella Dragoiescu

Job Title: Care Community Lead Joined: 2023

My name is Ella and I am the Care Community Lead at Pittsmead Grange. I have over 13 years of experience working in healthcare. I enjoy giving the residents the person centered care they deserve. I am passionate about helping others and believe everyone deserves dignity and respect. I take pride in leading the care team to give the residents at Pittsmead Grange the best experience possible.

Julie

Julie Harvey

Job Title: Admin Assistant Joined: 2024

Hi my name is Julie and I am the Admin Assistant at Pittsmead Grange Care Home. I am based on the reception desk and will be able to help with any questions you have. I enjoy helping others and chatting to residents. I look forward to welcoming you all to our beautiful home.

Frequently Asked Questions about Barchester Pittsmead Grange Care Home

What types of Care is Barchester Pittsmead Grange Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Barchester Pittsmead Grange Care Home have?

There are 50 Single Rooms.

What are the Facilities & Services at Barchester Pittsmead Grange Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Pittsmead Grange Care Home to the centre of Bromley?

2.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Pittsmead Grange Care Home to verify any information. View our terms and conditions. Barchester Pittsmead Grange Care Home has an Enhanced Service - more info.