Ruby Lodge Care Home

We feel that our friend is very well looked after in a beautiful secure home.

Our mother entered Ruby Lodge for 6 weeks respite care, following a fall at home, which resulted in a broken arm. From the outset, we were hugely impressed with, and grateful for, the kindness, care and reassurance offered to both Mum and ourselves. We felt totally secure leaving her in the care of people who were unfailingly patient and gentle, and whose smiles and friendliness made the visit such a pleasant experience. The home was spotless, well-maintained and welcoming, and rooms were wonderful. Food was of an excellent standard - 5 stars in fact! Thank you Holly and everyone involved in Mum's care - and a special mention to Susan on reception, who provided such a warm welcome when we visited.

Beautiful building with quality fittings. The reason for many 'good' in place of 'excellent' is a feeling of shortage of staff. The care from the majority of staff is excellent. My biggest problem is if my wife is distressed and I ring Ruby Lodge, I always get the receptionist, and sometimes she can't contact a 'senior' and even when I do speak to a senior it is some time before they get to my wife.

When visiting Dad this weekend, the dementia floor was clean, tidy. Dad was clean and tidy too, clean and shaven. There are now 14 people on this floor, quite an increase from when Dad first went. It now feels like there are not always enough staff for the number of residents on this floor. A number are not mobile, so when they require assistance, the residents can be left unattended. The residents require the most support.

From the start of residential care Ruby Lodge has always acted in a caring and sympathetic way. The facilities and the staff are truly excellent. I feel really comfortable in the fact that my wife receives 24/7 professional care from staff who are dedicated to providing the best of care.

My aunt was very reluctant to move into care but it has been such a good move both for her and me. At home she would get anxious about the most little thing. I was convinced she wasn't eating properly. She is looking so much better since moving into Ruby Lodge. She is settled, calmer and doesn't have to worry about a thing. The staff are lovely, she has people about all day, and all her meals provided. A hairdresser comes in and a chiropodist. I can't think of anything she needs that isn't provided, including organising her regular hospital appointments. It is such a relief to me to know she is well looked after in such a lovely environment.

Ruby Lodge is undoubtedly an impressive building with first-class rooms, facilities and gardens. But what makes it really special is the care and love provided by the team that work there. We really feel as if this is my mum's home, where she is known and cared for. We have great communication and any concerns or questions are responded to immediately. Thank you!

My mum was in for respite for 7 weeks following a long hospital stay. She was really well looked after despite having quite a number of medical issues. She commented on some of the staff being so caring and helpful. When we visited the welcome was always good and the rooms and communal areas very clean and tidy. We were kept very well informed and the assessment from hospital to Ruby Lodge was well organised. Although I wish mum had made greater use of facilities we were happy that we felt she was always safe and secure. Mum said the food was exceptionally good and there were always options. She liked the fact there were a good number of vegetarian options too. I'd have no hesitation in recommending Ruby Lodge.

My dad has been in respite care at Ruby Lodge Care Home since January 2026. He is settled and happy in the home. The staff are so welcoming and made him comfortable from day one. He enjoys the company of the carers and other residents and the activities which help him to socialise. The support he has is excellent, and I can relax knowing that he is safe and happy.

As my husband's stay was for respite only I cannot possibly answer all the questions asked. However, for a short week, I was satisfied with his care which gave me so much relief and relaxation.

Mum is benefitting from the genuine care provided by the team at Ruby Lodge. She is enabled to be as independent as she can, the support steps up when she needs more help. When mum was poorly, the help was amazing. I can't thank them enough.

The support he has is excellent and I can relax knowing that he is safe and happy.

My friend came for respite at Ruby Lodge. It is a truly amazing place where she had the best care ever. Friends and relatives were treated absolutely amazing. Coffee was a lovely gesture and the price was brilliant. Always someone to greet you on arrival. Would definitely recommend you.

Mum found the room and furnishes very nice

My dads room is lovely.

My father in law went into ruby lodge in July of this year for respite he loved it that much he asked if he could live there permanently. The staff are fantastic , very friendly and go above and beyond i.

joining a coffee morning soon.

My relative first went to Ruby Lodge for respite after several falls and a spell in hospital. He has thrived in the short time he has lived there. He has put on weight and looks better than he has for the last two years. Every time we visit we find him playing a game or chatting to other residents. His mental health and quality of life has improved and he is once again enjoying life. Really impressed with the staff who are very kind, know everyone's name and always know where we can find him. The facilities really contribute to his wellbeing.He benefits from being able to access different spaces around the building, whether that is scrabble in the pub, a coffee in the cafe, painting in the activity room or a quiet chat in a lounge.

From the moment we walked through the door of Ruby Lodge Care Home, mum was made to feel welcome. It is a friendly, professional home with efficient, caring staff, management, reception, carers and entertainment. spacious and immaculate in all areas. Nothing is too much trouble if mum has needs or requests. Mum has settled well. Many thanks to all.

Your care, love and kindness for Mum at the end of her life, and for us as a family too, was exceptional. Thank you all so much.