Birchmere House Care Home - Avery Healthcare

I spent 2 periods in Birchmere House for respite care while my wife had 2 cataract operations. Due to a TIA I had to return to B. H. a few days earlier than planned. I was welcomed back warmly and moved to the nursing floor to accommodate my additional needs. My main criticism is the delay in dealing with my severe diarrhoea during my 2nd stay, and while feeling particularly ill, I found the loud and persistent call bells very trying. I was particularly grateful for the courteous care and attention I had from the Bangladeshi carers who gave me my showers. Full marks to the chef and staff for the personal attention to my very strict dietary needs. I will readily recommend B. H to friends needing care

She has experienced some uncertainties over the correct medication and subsequent timings, but hopefully this has now been resolved. The family feel that she is being cared for to a high standard.

Our dad moved into Birchmere House and we were understandably anxious about how he would cope with the change. The staff were extremely supportive from the beginning and did everything they could to help him settle in. It made a big difference to us as a family.

The atmosphere in the home is warm and welcoming and the staff always seem cheerful and approachable. The home itself is clean and comfortable, and there are activities and outings available which residents can join if they wish.

We really appreciate the way the staff treat him with patience and dignity, while also keeping us up to date with how he's getting on. Knowing our dad is safe, comfortable and well looked after gives us real peace of mind. We are very grateful to the whole team and would happily recommend Birchmere House to other families.

My Dad initially went to Birchmere for a 2 week respite but within a few days told us he wanted to stay longer. The staff are always friendly and helpful. Dad loves the activities especially the poetry class. Its given him a new lease of life.

I was very impressed from the first time I walked in. Staff extremely friendly and helpfull. Carers were the same most of the time without the need for agency staff which enabled great rapports with the residents. The food was good quality with plenty of choice. Mum only attended a few activities but enjoyed the ones she did, especially she enjoyed the musical entertainment and singing along. My mum could be very dificult at times so thank you for your patience and care. I would highly recommend Birchmere House.

I want to express my sincere gratitude to the team at Birchmere House for the exceptional care & kindness they've shown my family & my brother from the moment he arrived. He was welcomed with warmth and compassion. The staff are consistently friendly, caring and attentive, making him feel comfortable & valued. The care provided is exceptional, with a strong focus on his individual needs. The home offers excellent social interaction & mental stimulation through a variety of activities & daily entertainment, which has made a posative impact on his well-being. The home itself is always clean, bright & inviting with well maintained rooms,. Food is delicious, Management is always aproachable and available. Thankyou to the entire team for your dedication & care :)

My mother came to this care home for pallative care due to being unable to stay at a hospice any longer we were a bit apprehensive but we shouldn't have worried. The staff were so welcoming, my mum was there for 10 days before she passed away. She loved it. Had her hair done, she loved the food. The pallative team cared for her every need. I can't thank the staff enough for looking after her, thank you x

As a family we were very pleased with the home & care she received & would recomend to other potential residents.

With warmest wishes to all the staff, Thank you.

My mother has been entirely bedbound for the past six months. She suffers from advanced dementia and pain from a hip fracture operation that was not altogether successful. My mother's condition was an unending worry for me before Birchmere House Care Home accommodated her and I could no longer cope with the work and stress of looking after her, even with the intervention of home carers. Fortunately, Birchmere has taken care of everything and my mother is as settled as she can be having regard for all of her difficulties. The nursing and caring staff know precisely how to deal with this situation and I am safeguarded from receiving regular disturbing telephone calls. The environment generally feels quiet and unpanicked and the staff never complain about being overburdened or rushed. Above all, Birchmere has been flexible in meeting my requirements and is sympathetic to my challenges and my mother's.

If you value your, or indeed your loved ones, long-term changing care needs please not Birchmere House.

Dad moved to Birchmere House Care Home just 10 days ago and received a warm welcome from all staff. Our family are delighted to have him back near us and the activity timetable on offer gives dad such a variety of things to try and get involved in. This has had an immediate positive impact on his mental well being. Birchmere House give the best home we could hope for.

Staff pleasant, always a smile for you. Catering staff really nice, always time for a chat. Great variety of meals and of a high standard, wine and beer available if desired. On the negative side, the time it takes for staff to attend if residents call button has been pressed can take up to 10 minutes or more! Definitely more staff needed on all floors. Also after 5.30 nobody on reception so when visitors leave you can't get out as a code is needed, so then you have to hunt around to find a member of staff.

I recommend anyone to come here and be pleased to talk to anyone about how good it is to live here.

A very good, kind caring service for my mother since arriving in January this year from hospital. She has really improved both physically and mentally since arriving due to the lovely activities and stimulation she receives on a daily basis. Thank you and keep doing this as it is a huge blessing for her and us, as a family, to know she is so well looked after.

All the best.

I find visiting Bichmere House a pleasure. The staff always offer a warm welcome and keep me informed with regard to my mother. I am pleased with the care and support the staff offer to my mother. The food is very good and varied and they all work hard with extra activities to give all residents something to look forward to. Birchmere House and the rooms are kept very clean and make it a lovely environment in which to love.

I visit this home regularly to visit a family member. The staff are professional, friendly, helpful and very caring. All of the management staff are very professional, informative and amenable. The staff always welcome feedback and management acts on any recommendations. It is a pleasure to visit on every occasion. As a nurse visiting many homes, in my professional capacity, I can honestly say I have never visited a home of such excellence. I wish you all every continued success, keep up the good work!

Having spent 6 months in various hospitals I was hoping to find somewhere she could receive the care and attention she required. Initially, it was quite difficult knowing who I should address about different problems but the managers and nursing staff are always polite, friendly, and helpful and will work with you to resolve any difficulties you may have. As with all new experiences, there is a settling-in period which I was aware of and now both Mum and the family are getting to find our way and she has settled well.

I feel at home. All staff are outstanding. My thanks to all.