What types of Care is Birchmere House Care Home - Avery Healthcare registered for?

Older Person Care, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Birchmere House Care Home - Avery Healthcare have?

There are 62 Single Rooms and 7 Couples/Companion Rooms.

What are the Facilities & Services at Birchmere House Care Home - Avery Healthcare?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Birchmere House Care Home - Avery Healthcare to the centre of Solihull?

1.4 mile(s) as the crow flies, distance by road may be significantly further.

Birchmere House Care Home - Avery Healthcare, 1270 Warwick Road, Knowle, Solihull, West Midlands B93 9LQ

Review from Kristina C (Daughter of Resident) published on 16 December 2025 Submitted via Postal Card • Report

Overall Experience

I was very impressed from the first time I walked in. Staff extremely friendly and helpfull. Carers were the same most of the time without the need for agency staff which enabled great rapports with the residents. The food was good quality with plenty of choice. Mum only attended a few activities but

enjoyed the ones she did, especially she enjoyed the musical entertainment and singing along. My mum could be very dificult at times so thank you for your patience and care. I would highly recommend Birchmere House.

Reply from Nicola Urry, Client Liaison Manager at Birchmere House Care Home - Avery HealthcareThank you for your review and kind words. We are all very proud of Birchmere House, from engaging activates and culinary experience to our dedicated care staff who enrich the lives of our residents everyday.

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Review from A R (Sister of Resident) published on 24 October 2025 Submitted via Postal Card • Report

Overall Experience

I want to express my sincere gratitude to the team at Birchmere House for the exceptional care & kindness they've shown my family & my brother from the moment he arrived. He was welcomed with warmth and compassion. The staff are consistently friendly, caring and attentive, making him feel comfortable

& valued. The care provided is exceptional, with a strong focus on his individual needs. The home offers excellent social interaction & mental stimulation through a variety of activities & daily entertainment, which has made a posative impact on his well-being. The home itself is always clean, bright & inviting with well maintained rooms,. Food is delicious, Management is always aproachable and available. Thankyou to the entire team for your dedication & care :)

Reply from Nicola Urry, Client Liaison Manager at Birchmere House Care Home - Avery HealthcareThank you for your kind comments. The team at Birchmere House are privileged to care for your family member, and we take great pride in the high standards and warm, welcoming atmosphere at our home.

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Review from D C (Daughter of Resident) published on 19 June 2025 Submitted via Postal Card • Report

Overall Experience

My mother came to this care home for pallative care due to being unable to stay at a hospice any longer we were a bit apprehensive but we shouldn't have worried. The staff were so welcoming, my mum was there for 10 days before she passed away. She loved it. Had her hair done, she loved the food. The

pallative team cared for her every need. I can't thank the staff enough for looking after her, thank you x

Reply from Rachel Walker, Manager at Birchmere House Care Home - Avery HealthcareThank you for taking the time to review us here at Birchmere House Care Home in Knowle. It was an absolute pleasure to meet your mother and her family. Thank you for allowing us to look after her and we are pleased she and you had a positive experience at such a sad time. Our condolences go to you and all your family. With our very best wishes from all at Birchmere House.

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Review from Mark P (Son of Resident) published on 4 April 2025 Submitted via Postal Card • Report

Overall Experience

My mother underwent a Hip operation which unfortunately had complications following a lengthy stay in Hospital she spent 6 weeks at Birchmere to allow full recovery prior to going home.
All the staff from Management to Carers were always very approachable, friendly + professional. My Mom enjoyed the

many activities + socialising with other residents.
On leaving my Mother stated that her time at Birchmere had prepared her both physically & mentally to return home.
As a family we were very pleased with the home & care she received & would recomend to other potential residents.

Reply from Rachel Walker, Manager at Birchmere House Care Home - Avery HealthcareThank you for your kind words and for taking the time to review us at Birchmere House Care Home in Knowle, Solihull. It was a pleasure to be able to care for your mom and we are really glad we were able to help her on her way to recovery and her return home. We will be sure to pass on your thanks to all our staff. Best wishes to you all.

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Review from Sue B (Daughter of Resident) published on 10 December 2024 Submitted via Website • Report

Overall Experience

I wanted to say how much wonderful loving care my mom had at Birchmere House Care Home - Avery Healthcare. The care given was just exceptional, All gave the most loving care.
My mom's stay was not long due to her illness but we know as a family my mom could not have ended her days better.
With warmest

wishes to all the staff, Thank you.

Reply from Rachel Walker, Manager at Birchmere House Care Home - Avery HealthcareThank you for taking time to review us at Birchmere House Care Home in Knowle, particularly at this very sad time for you all. It was a privilege for us to be able to look after your mom and for the pleasure of meeting you and all the family. We send our deepest condolences to you all at this very sad time. With very best wishes from all the staff.

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Review from Stephen L (Son of Resident) published on 19 November 2024 Submitted via Website • Report

Overall Experience

My mother has been entirely bedbound for the past six months. She suffers from advanced dementia and pain from a hip fracture operation that was not altogether successful. My mother's condition was an unending worry for me before Birchmere House Care Home accommodated her and I could no longer cope

with the work and stress of looking after her, even with the intervention of home carers. Fortunately, Birchmere has taken care of everything and my mother is as settled as she can be having regard for all of her difficulties. The nursing and caring staff know precisely how to deal with this situation and I am safeguarded from receiving regular disturbing telephone calls. The environment generally feels quiet and unpanicked and the staff never complain about being overburdened or rushed. Above all, Birchmere has been flexible in meeting my requirements and is sympathetic to my challenges and my mother's.

Reply from Rachel Walker, Manager at Birchmere House Care Home - Avery HealthcareThank you so much for taking the time to review us here at Birchmere House in Knowle and for your kind words. We are delighted to hear you are satisfied with everything here. We are proud we have been able to ease your worries and are very happy your mother is settled and happy in our care. We are always working hard to ensure we give the best care possible to our residents and strive to maintain our high standards. Thank you very much for your feedback. We will be sure to share it with the team. Best wishes.

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Review from J H (Daughter of Resident) published on 11 November 2024 Submitted via Website • Report

Overall Experience

My relative was admitted into hospital from Birchmere House early October due to dehydration which led to sepsis; one month later as family we were told that after Birchmere House having been their home for 2.5 years they were no longer welcome back and so were left homeless.
The response to this review

from the Home Manager will be that a 'considered and full assessment' was carried out and Birchmere House could not meet the change in needs. It wasn't, my relative was asleep when the assessment took place.
If you value your, or indeed your loved ones, long-term changing care needs please not Birchmere House.

Reply from Rachel Walker, Manager at Birchmere House Care Home - Avery HealthcareBirchmere House values all feedback, both positive and negative, as an opportunity to improve its services to both residents, families and friends. Each case is individually assessed on its own merits to ensure that specific needs are met with care and attention. Families and individuals are encouraged to bring any concerns forward for open, in-person discussions, demonstrating the homes commitment to personalized care and responsiveness.

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Review from S G (Daughter of Resident) published on 28 October 2024 Submitted via Postal Card • Report

Overall Experience

Staff pleasant, always a smile for you. Catering staff really nice, always time for a chat. Great variety of meals and of a high standard, wine and beer available if desired. On the negative side, the time it takes for staff to attend if residents call button has been pressed can take up to 10 minutes

or more! Definitely more staff needed on all floors. Also after 5.30 nobody on reception so when visitors leave you can't get out as a code is needed, so then you have to hunt around to find a member of staff.

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Review from Claire D (Daughter of Resident) published on 28 October 2024 Submitted via Postal Card • Report

Overall Experience

Dad moved to Birchmere House Care Home just 10 days ago and received a warm welcome from all staff. Our family are delighted to have him back near us and the activity timetable on offer gives dad such a variety of things to try and get involved in. This has had an immediate positive impact on his mental

well being. Birchmere House give the best home we could hope for.

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Review from Audrey S (Resident) published on 15 October 2024 Submitted via Postal Card • Report

Overall Experience

I always feel that the staff at Birchmere House Care Home care about all. I had a birthday recently and the staff here were wonderful. They came to my room to wish me well, once with birthday cake, with cards and generally, with good wishes. I was made to feel that this was my home and they were my

friends.
I recommend anyone to come here and be pleased to talk to anyone about how good it is to live here.

Reply from Rachel Walker, Manager at Birchmere House Care Home - Avery HealthcareThank you for taking the time to review Birchmere House Care Home in Knowle. We are delighted you had such a lovely birthday and that staff were able to celebrate your special day with you. Kindest regards from all at Birchmere House.

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Review from A G (Son of Resident) published on 14 May 2024 Submitted via Website • Report

Overall Experience

A very good, kind caring service for my mother since arriving in January this year from hospital. She has really improved both physically and mentally since arriving due to the lovely activities and stimulation she receives on a daily basis. Thank you and keep doing this as it is a huge blessing for

her and us, as a family, to know she is so well looked after.

Reply from Rachel Walker, Manager at Birchmere House Care Home - Avery HealthcareThank you for taking the time to review us here at Birchmere House Care Home in Knowle. We are delighted to hear you are so happy with everything and that we have been able to make a difference to your mother's life. We will be sure to pass on your kind words to all the staff. With very best wishes from everyone at Birchmere House.

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Review from Andy W (Son of Resident) published on 16 April 2024 Submitted via Website • Report

Overall Experience

My mother has only been in the care home for a couple of months, she has been treated wonderfully, the staff are so caring, kind, helpful and treat my mother with dignity, as a family we know that she is safe, cared for and loved.
It is lovely seeing Mum join in with the activities.
All the best.

Reply from Rachel Walker, Manager at Birchmere House Care Home - Avery HealthcareThank you for taking the time to review us here at Birchmere House Care Home in Knowle. We really welcome your input and feedback and very much appreciate your response. We will be sure to pass on your kind words to the staff team and will strive to maintain high standards of care for your mother. Thank you very much and best wishes to you.

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Review from L O (Son of Resident) published on 16 April 2024 Submitted via Postal Card • Report

Overall Experience

I find visiting Bichmere House a pleasure. The staff always offer a warm welcome and keep me informed with regard to my mother. I am pleased with the care and support the staff offer to my mother. The food is very good and varied and they all work hard with extra activities to give all residents something

to look forward to. Birchmere House and the rooms are kept very clean and make it a lovely environment in which to love.

Reply from Rachel Walker, Manager at Birchmere House Care Home - Avery HealthcareThank you for taking the time to review us here at Birchmere House Care Home in Knowle. We are delighted that you are happy with everything and will continue to work hard to ensure we provide excellent care for your mother. Your feedback is much appreciated and we will be sure to pass it on to the staff. Thank you and very best wishes.

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Review from Mary D (Niece of Resident) published on 9 April 2024 Submitted via Postal Card • Report

Overall Experience

I visit this home regularly to visit a family member. The staff are professional, friendly, helpful and very caring. All of the management staff are very professional, informative and amenable. The staff always welcome feedback and management acts on any recommendations. It is a pleasure to visit on

every occasion. As a nurse visiting many homes, in my professional capacity, I can honestly say I have never visited a home of such excellence. I wish you all every continued success, keep up the good work!

Reply from Rachel Walker, Manager at Birchmere House Care Home - Avery HealthcareThank you so much for taking the time to review us here at Birchmere House in Knowle. We have all been delighted to hear you are so satisfied with everything here. We are always working hard to ensure we give the best to our residents and strive to maintain our high standards. Thank you very much for your feedback, it means the world to us all.

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Review from Heather B (Daughter of Resident) published on 13 March 2024 Submitted via Postal Card • Report

Overall Experience

Having spent 6 months in various hospitals I was hoping to find somewhere she could receive the care and attention she required. Initially, it was quite difficult knowing who I should address about different problems but the managers and nursing staff are always polite, friendly, and helpful and will

work with you to resolve any difficulties you may have. As with all new experiences, there is a settling-in period which I was aware of and now both Mum and the family are getting to find our way and she has settled well.

Reply from Rachel Walker, Manager at Birchmere House Care Home - Avery HealthcareThank you for taking the time to review us here at Birchmere House Care Home. We very much appreciate your comments and hope we will be able to continue to work together to provide excellent care for your Mum. We will be sure to pass your feedback on to the rest of the team.

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Review from Geoffrey W (Resident) published on 15 February 2024 Submitted via Postal Card • Report

Overall Experience

I feel at home. All staff are outstanding. My thanks to all.

Reply from Rachel Walker, Manager at Birchmere House Care Home - Avery HealthcareWe are so glad you are happy living here at Birchmere House and on behalf of all the staff, would like to thank you for your kind words.

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Review from D B (Daughter of Resident) published on 27 December 2023 Submitted via Website • Report

Overall Experience

My father transferred to this care home approximately 6 weeks back, due to his home where he had been for a number of years closing there nursing floor. This was an incredibly stressful time for Dad and all his family.
I feel it appropriate to pass on feedback on what a gorgeous, safe and caring

home this is. The transition was smooth and compassionate and the efforts to settle Dad and the family were just incredible and very heartwarming and sincere. This is a true 'home' for the residents, and every staff member there, from the management, carers, nurses, admin, maintenance, housekeeping, kitchen staff etc. show that they really care and are passionate to ensure that their residents live their very best life.
As someone who has a lot of experience working in this industry, I feel that Birchmere truly 'showcase' older people's care.

Reply from Rachel Walker, Manager at Birchmere House Care Home - Avery HealthcareThank you for your wonderful, heartfelt review. All of the team at Birchmere House appreciate your kind words and are so grateful for you taking the time to write a review. We understand what a difficult time it has been for many residents moving from another home and how unsettling and worrying this process can be. We are proud that we have been able to ease your worries and are so happy your loved one is settled with us.
On behalf of everyone in the home, thank you and very best wishes.

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Review from Judith T (Relative of Resident) published on 22 September 2023 Submitted via Website • Report

Overall Experience

My relative has been in Birchmere House Care Home - Avery Healthcare
for just a few weeks. He is very happy and thoroughly enjoys the very wide range of varied activities. There really is something for everyone!
He says the food is superb, and cannot fault it.
He has a super room, his room, and

the whole home is spotlessly clean. This is truly better than his previous care home on all counts.
The gardens are lovely, one warm afternoon I dropped by my relative was seated with several other residents outside enjoying an ice cream with the carers. They really look after them very well. Care or attention needed during the night is quick.
They went to great lengths over the first week to sort a suitable bed for him too!

Reply from Rachel Walker, Manager at Birchmere House Care Home - Avery HealthcareThank you so much for taking time to review us at Birchmere House. It is wonderful to hear you and your relative are happy with everything. We will be sure to pass on your kind words to our team. Kind regards.

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Review from Valerie C (Wife of Resident) published on 21 September 2023 Submitted via Postal Card • Report

Overall Experience

My son has been in Birchmere House Care Home - Avery Healthcare for over six months now following a series of strokes. He is very young at 58 but is treated with dignity and compassion. I know he is safe and very well cared for. All the staff are lovely and very professional. They care for my wellbeing

as well as my husband's.

Reply from Rachel Walker, Manager at Birchmere House Care Home - Avery HealthcareThank you for taking the time to review our home and for your wonderful feedback. We are so happy you feel this way and it is a real pleasure to be looking after your loved one. On behalf of everyone at Birchmere House thank you for kind words. Kind Regards.

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Review from A C (Son of Resident) published on 12 September 2023 Submitted via Postal Card • Report

Overall Experience

All staff are friendly and helpful. Everywhere is kept clean and tidy and mother's needs are all taken care of with no problems. Highly recommended.

Reply from Rachel Walker, Manager at Birchmere House Care Home - Avery HealthcareThank you for taking the time to review Birchmere House Care Home in Solihull. We are very proud of our team and of being part of the Birchmere House family and the staff who provide excellent and above-standard care for our residents. I will be sure to pass on your review to the members of the staff team. Thank you and best wishes.