Birchmere House Care Home - Avery Healthcare

1270 Warwick Road, Knowle, Solihull B93 9LQ
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9.6 81 Reviews
  • Birchmere House Care Home - Avery Healthcare, Solihull
Birchmere House Care Home in Solihull has recently undergone a remarkable transformation to meet the exceptional standards set by Avery Healthcare. The home offers unparalleled nursing, residential, and respite care, where your loved ones can reside with absolute confidence.

Located near the M42 and bordering Copt Heath Golf Club in the West Midlands, Birchmere House features premium facilities, including a state-of-the-art cinema room, luxurious hair salon, fully equipped therapy suite, inviting café, minibus for outings, and beautiful gardening spaces. Trust Birchmere House to deliver top-quality care in a safe, comfortable, and welcoming environment.

Each room is equipped with full en-suite facilities and kitchenettes, promoting independence. Residents can enjoy various communal spaces, including spacious lounges, a complimentary café, a light and airy dining room, a private dining room, quiet lounges and libraries, a cinema room, a minibus for daily outings, and a diverse program of activities and events. With on-site carers and nurses available 24/7, Birchmere House offers all the comforts of home and peace of mind.

Acquired by Avery Healthcare in April 2017, Birchmere House is now aligned with Avery's nationally recognized standards. Avery's rigorous standards are being implemented to create a vibrant community of care and companionship, elevating resident well-being, which is an integral part of the organisation's success.
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Care Provided by Birchmere House Care Home - Avery Healthcare

Primary Care Categories

  • Older Person Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 76 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1585
  • Self-Funded Nursing Care: from £1839
  • RESPITE Self-Funded Residential Care: from £1685
  • RESPITE Self-Funded Nursing Care: from £1939

These prices are only a guideline, please contact Birchmere House Care Home - Avery Healthcare to find out the exact price for your requirements.

Contact Birchmere House Care Home - Avery Healthcare to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Birchmere House Care Home - Avery Healthcare to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Rachel Walker (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)
  • Couples/Companion Rooms (7)
  • Single Rooms with Ensuite Wet Room (62)

Parking

  • Free parking available on site

Birchmere House Care Home - Avery Healthcare Reviews (81)

9.6

Birchmere House Care Home - Avery Healthcare has a Review Score of 9.6 (9.582) out of 10, based on 16 reviews in the last 2 years.
Over all time Birchmere House Care Home - Avery Healthcare has 81 reviews.

Overall Experience
  • 59
  • 21
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Date Published
  • 81
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Reviewer Connection to Birchmere House Care Home - Avery Healthcare
  • 28
  • 15
  • 7
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  • 4
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Total of 81, showing 41-60
Review from Linda R (Daughter of Resident) published on 22 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home have been amazing in helping my father to settle in. He was transferred smoothly from hospital and the care he has received has been excellent. He has been able to regain his strength and confidence, whilst feeling safe and secure in his comfortable surroundings. He has enjoyed the food, company
and activities. I would recommend this home without hesitation.
Reply from Elizabeth Kirby, Recruitment coordinator at Birchmere House Care Home - Avery Healthcare
Thank you for taking the time to review Birchmere House Care Home in Solihull and for your amazing 5-star rating. We are delighted with how satisfied you are with our home and the exceptional level of…read more
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Review from R S (Son of Resident) published on 21 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother needed full-time care after a number of falls. Birchmere House Care Home was very sympathetic and caring for her needs. After a period of respite, my mother very quickly settled in permanently. The staff are all simply fantastic here, always have a smile on their face and nothing is too much
trouble.
The home is spotless and the facilities are excellent. The entertainment programme is very full with a vast array of activities to keep the community occupied. Trips out on the minibus are particularly fun with regular stops for ice cream.
Overall, the decision to put my mother in Birchmere was exactly the right one and I'm very grateful to everyone who helped my mother settle in and who has made her life such a happy one.
I would thoroughly recommend Birchmere to anyone who is considering a care home in the Solihull area.
Reply from Rachel Aran, Marketing Administrator at Birchmere House Care Home - Avery Healthcare
Thank you for taking the time to review Birchmere House Care Home in Solihull. We are delighted to hear how happy you are with your decision to make your mother's respite stay a more permanent one,…read more
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Review from Margaret T (Respite Resident) published on 13 February 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I was in Birchmere for a week respite after a replacement knee operation. I found the staff friendly and helpful - good facilities and enjoyed the casual atmosphere of the coffee bar. There was an excellent and varied activity programme to stimulate both physical and mental abilities.
My room was
very comfortable.
My only complaint was that it took me three days to get a table to get over the bed despite numerous requests. There was no ice available to use as a cold compress for my swollen, bruised knee.
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Review from Julie S (Daughter of Resident) published on 7 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was transferred here for ongoing treatment and nursing care. From when she first arrived the atmosphere was warm, friendly and the staff were caring and supportive. Her needs were met with professionalism and respect. It was nice to meet other residents who also felt the same. The family were
reassured by the quality of care she was given and the genuine kindness of all the staff.
Reply from Rachel Aran, Marketing Administrator at Birchmere House Care Home - Avery Healthcare
Thank you for taking the time to review Birchmere House Care Home in Knowle. We are pleased to hear how satisfied you are with our home and the exceptional level of care provided to your mother by our…read more
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Review from Valerie K (Daughter of Resident) published on 28 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I chose Birchmere House for a respite stay for my mum, in order to recover from a lengthy hospital stay, following a recommendation from a friend. She has ended up staying longer, which they were very happy to accommodate.
She was in a very dependent, almost bedridden state when she arrived, is now
mobilising independently and starting to join in with the interesting and varied activities on offer.
She has thoroughly enjoyed the food.
The rooms, and home in general, are very comfortable and adequately equipped.
All of the staff I have met and spoken to have been caring and attentive, and are always pleasant.
All in all a far cry from care homes 30 years ago!
Mum says if she has to go and live in a care home sometime she would choose Birchmere House.
Reply from Rachel Aran, Marketing Administrator at Birchmere House Care Home - Avery Healthcare
Thank you for taking the time to review Birchmere House Care Home in Solihull. We are delighted to hear that your mum enjoyed her respite stay at our home and it gives us great pleasure to hear that…read more
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Review from Janet L (Daughter of Resident) published on 9 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having viewed other care homes to accommodate my 100yr old mother, I felt satisfied Birchmere Care Home’s quiet and calm setting might cope with her eccentricities.
It was initially for 19-days of respite for us to take a break from constant interventions arising from my mother living in her own three-bed
semi and 3 or 4 carer visits daily after a double stroke. Settling here was a traumatic experience because of her over-anxious personality; it must have been demanding for allocated staff to respond to her fears.
On our return from a restful and entertaining week in North Yorkshire, where we deliberately made no contact with Birchmere Care Home, I was relieved to be greeted by my mum's more relaxed and welcoming smile. Her anxiety had been dissolved.
Despite Covid Lockdown restrictions, staff had helped to enable our decision to establish and seek permanent residency. The selling of property is extremely stressful: I am also an only child.
Thank you to all staff for their liaising.
Reply from Rachel Aran, Marketing Administrator at Birchmere House Care Home - Avery Healthcare
Thank you for taking the time to review Birchmere House Care Home in Solihull. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we…read more
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Review from Dorothy K (Daughter of Resident) published on 3 May 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
In our early meetings, they were very kind and extremely patient, discussing with us dad's needs and how they could best be met. Nothing seemed to be too much trouble. While dad was in the hospital they liaised with the hospital to ensure they had everything in place to meet his requirements on discharge
and we’re very supportive when his discharge was delayed on a number of occasions due to covid and his changing medical situation.


Dad has now been a resident for 2 months. The staff are kind, professional, and caring. Our first impressions of the home were positive, but you never quite know until you experience things firsthand. We are very happy with the decision we made to house dad at Birchmere. He feels safe, comfortable, and well cared for…they have been great.

Reply from Rachel Aran, Marketing Administrator at Birchmere House Care Home - Avery Healthcare
Thank you for taking the time to review Birchmere House Care Home in Solihull. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we…read more
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Review from Stuart F (Son of Resident) published on 3 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have had a torrid couple of years, losing Dad on Xmas Day 2020 and my Mum had a stroke on 2nd Dec 2020. Mum then had another stroke at the end of January 22. My wife found Birchmere as Mum's needs proper nursing care. I then spoke to a member of staff and we arranged for Mum to go to Birchmere. I
was allowed in for a visit to take a few personal effects and Mum was transported there from the rehab centre in early April. Since then I've had nothing but glowing reports from Mum about the care. The home itself is beautiful, it feels like a proper home and I believe really helps with that transition that everyone must go through moreover the staff are thoughtful and caring, even arranging Facetime calls so I can speak to Mum (there have been a few COVID cases since she moved in). Birchmere House, its staff and the care I believe to be second to none. I would highly recommend it to anyone with a loved one in need of care.
Reply from Rachel Aran, Marketing Administrator at Birchmere House Care Home - Avery Healthcare
Thank you for taking the time to review Birchmere House Care Home in Solihull and for your amazing 5-star rating. Moving a loved one into care can be an overwhelming experience for all involved,…read more
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Review from Heather H (Daughter of Resident) published on 12 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
It’s an emotional rollercoaster and a steep learning experience curve when taking the first steps from living independently at home to moving into a residential environment. My brother and I had to fast track mum into Birchmere after a series of falls and whilst we asked as many questions as we could,
there were many that hadn’t occurred to us. The main thing was that mum should be safe and happy! 2 months and a room move within the home later and mum is stronger, happier, less stressed, have put on weight, made friends and thrown herself into the social activities. All of the staff are helpful, friendly and approachable, both to her and to us. There is a genuine sense that they want the residents to be as happy and fulfilled as they can be and to that end, they are proactive in inviting them to join in the various activities. There were teething issues, ours as much as theirs, but all dealt with quickly, professionally and in mum’s best interests. All-round we are very pleased.
Reply from Rachel Aran, Marketing Administrator at Birchmere House Care Home - Avery Healthcare
Thank you for taking the time to review Birchmere House Care Home. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we offer our full…read more
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Review from L B (Daughter of Resident) published on 12 January 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father came for respite care but has since become a full-time resident. Although he is struggling to come to terms with the move, my mum and I are happy with all the help and support we have given. Staff always take the time to see if they can help you.
Reply from Rachel Aran, Marketing Administrator at Birchmere House Care Home - Avery Healthcare
Thank you for taking the time to review Birchmere House Care Home. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we offer our full…read more
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Review from S C (Daughter of Resident) published on 10 December 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Birchmere House took my Mum in for respite care at very short notice. They were very responsive in helping get her in and settled.
She enjoyed her time there including the many activities that were available.
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Review from Beverley M (Daughter of Resident) published on 16 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother arrived at Birchmere towards the end of October and has been made to feel most welcome. She has started to attend some of the classes that are offered and is enjoying meeting new people. She does comment on how good the food is. For me, it is knowing that during these unsettled times she
is in a safe environment.
Reply from Ryan Farrelly, Marketing Assistant at Birchmere House Care Home - Avery Healthcare
Thank you for taking the time to review Birchmere House Care Home. We are delighted to hear how well your mother has settled into her new home. It is a true pleasure to have her as part of our loving,…read more
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Review from Heather W (Daughter of Resident) published on 2 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum went to stay at Birchmere for a 2-week respite break after she had broken a bone in her pelvis and had a long stay in hospital. The care she received was second to none. She enjoyed participating in the wide range of activities on offer, and particularly enjoyed the keep fit classes, ceramic
painting and the concert she attended whilst in residence. She commented on how good the food was and nothing was too much trouble. She would definitely stay here again in the future if the need arose.
Reply from Ryan Farrelly, Marketing Assistant at Birchmere House Care Home - Avery Healthcare
Thank you for taking the time to review Birchmere House Care Home. It was a true pleasure to have your mother stay with us for her respite break whilst recovering. It is great to hear that she…read more
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Review from R I (Respite Resident) published on 14 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came here for rehab after falling in the garden, fracturing a bone in my pelvis and being in hospital for 17 days. I have been treated with extreme kindness by everyone and looked after very well.
The staff go out of their way to be friendly and helpful.
Reply from Rachel Aran, Marketing Administrator at Birchmere House Care Home - Avery Healthcare
Thank you for taking the time to review Birchmere House Care Home. We are delighted to hear how comfortable and enjoyable your respite stay was with us here. You are very much welcome back anytime…read more
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Review from J D (Resident) published on 14 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are mostly friendly and helpful, this applies to all staff with whom I have come into contact. I highly recommend Burchmere House Care Home.
Reply from Rachel Aran, Marketing Administrator at Birchmere House Care Home - Avery Healthcare
Thank you for taking the time to review Birchmere House Care Home. Your feedback is truly invaluable to us and our staff team, who go over and above the standards on a daily basis in order to provide…read more
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Review from Guy D (Son of Resident) published on 11 October 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Having had a very bad fall my Mother was released from hospital with a care package that although well-intentioned couldn't offer the appropriate structure she needed to properly recuperate. After a few days, it was clear that she didn't feel secure and confident to manage back at home, so we made inquiries
and found respite care available at Birchmere House and booked her in immediately.
Over a three week period, she has had time to recover from the residual injuries from her fall, has enough care and services always on hand to facilitate her getting into a much more robust physical and mental state and allowed us to have sensible discussions about medium and long term arrangements for her. Birchmere House has been the perfect environment for her to make this progress, with its on-site medical support, care facilities and focused and caring support staff.
Reply from Rachel Aran, Marketing Administrator at Birchmere House Care Home - Avery Healthcare
Thank you for taking the time to review Birchmere House Care Home. We are delighted to hear such positive feedback about our home and our staff team who go above the standards to deliver an…read more
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Review from M P (Resident) published on 23 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have stayed here for 2 weeks and have had a very happy time, both with the staff and the residents, very well looked after. May come again in time. Thank you all very much for your care and friendship.
Reply from Ryan Farrelly, Marketing Assistant at Birchmere House Care Home - Avery Healthcare
Thank you for taking the time to review Birchmere House Care Home. We are delighted to hear how comfortable and enjoyable your stay was with us here. You are very much welcome back anytime should you…read more
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Review from Jo P (Daughter of Resident) published on 2 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
As the daughter of a new resident of Birchmere, I have been welcomed into what feels like a family. Mum is very well cared for with nothing being too much trouble. In the times of an unsettled world, it is extremely reassuring to know Mum is safe with all sorts of new opportunities awaiting her.
Thank you Birchmere, you are fabulous.
Reply from Rachel Aran, Marketing Administrator at Birchmere House Care Home - Avery Healthcare
Thank you for taking the time to review Birchmere House Care Home and for your amazing 5-star review. We are delighted to hear that your mother has soon settled into her new surroundings, giving you…read more
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Review from Kim S (Daughter of Resident) published on 1 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister and I met with the staff from Birchmere House to discuss the care plan for our Mother and talk about how she is settling in. We were very impressed with the details we were provided with and the care our Mother has been given. The staff have clearly been working hard to form a bond with her,
especially in view of the Covid restrictions in place. The reception staff have been particularly helpful and friendly on all our visits.
Reply from Rachel Aran, Marketing Administrator at Birchmere House Care Home - Avery Healthcare
Thank you for taking the time to review Birchmere House Care Home. We are delighted to hear such kind words about our home and our staff team who go above the standards to deliver an exceptional level…read more
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Review from J S (Day Care) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleasant stay of two weeks. The staff are all very helpful and polite. Other residents are agreeable and many are willing to chat. Unfortunately, there is no garden apart from the little greenery outside the home, with a concrete path along which one can walk. The activities are arranged for most
says to give residents something to do. The food is good English food.
Reply from Rachel Aran, Marketing Administrator at Birchmere House Care Home - Avery Healthcare
Thank you for taking the time to review Birchmere House Care Home. We are delighted to hear that your enjoyed your two-week stay at our home. The well-being of our residents is our primary concern,…read more
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Current Review Score: 9.6 (9.582)

Overview of Review Score

The Review Score of 9.6 (9.582) out of 10 for Birchmere House Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.595 for Birchmere House Care Home - Avery Healthcare is calculated as follows: ( (148 Excellents x 5) + (29 Goods x 4) + (2 Satisfactorys x 3) + (11 Very Poors x 1) ) ÷ 190 Ratings = 4.595
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.987 Points relating to the number of positive Reviews for Birchmere House Care Home - Avery Healthcare is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2. 15 Positive Reviews ÷ 15.2 = 0.987
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Apr 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (4)

Rachel

Rachel Walker

Job Title: Home Manager Joined: 2017

Hi, my name is Rachel, I am the registered Home Manager of Birchmere House. I started my nursing career many years ago, working in most departments. I consider myself blessed to be working with such a wonderful team here at Birchmere House. Every day is different and I enjoy the variety that this role brings. Please pop in anytime for a coffee and a chat my door is always open.

Nicola

Nicola Urry

Job Title: Administrator Joined: 2017

Hello, my name is Nicky I am the administrator at Birchmere House.


I really enjoy working in care as no two days are the same.
We are a close-knit team where everyone supports each other and that's quite priceless.

Kerry

Kerry Counihan

Job Title: Head of Well-Being Joined: 2018

Hello there my name is Kerry I am the Well-being co-ordinator here at Birchmere House. I have the pleasure of working with such wonderful residents as well as family members and work colleagues alike.


My role is so rewarding, I honestly love what I do. We literally laugh here every day, the activity programme is vast and varied and covers seven days a week as well as 3/4 mini bus outings every week too. I like to refer to us as the Birchmere Family because that's exactly what we are, a little family.

Alexa

Alexa Spataru

Job Title: Head of Housekeeping Joined: 2019

Hi, my name is Alexa I am the Head of Housekeeping.
I started my career at Birchmere as a carer I then worked my way up to become a senior carer.


I work with a great team of domestics and feel very happy in my role. I am what you would call House proud so I like everything spik and span. The whole home has staff treat days which are very popular here, it makes us all feel valued and appreciated.

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