Birchmere House Care Home - Avery Healthcare

My dear friend who has been living here for over 12 months is living life to the full. She has a beautiful room, eats restaurant standard food and goes off on minibus trips to her heart's content. Staff are fantastic, kind, considerate and friendly. The activities team are brilliant, such an impressive activities programme, some of which I attend myself, such good fun, well organised and inviting. You should all be so proud of yourselves, the standard you have set is beyond anything you would expect in a care home.

Fantastic entertainment always put on.

I have been visiting my aunty at Birchmere for quite some time now, When I walk into the building I am always greeted with a smile and several members of staff often stop me for a chat, so welcoming. The building is like walking into a 5* hotel, there’s a lovely coffee shop area, and they do the best afternoon cakes, something my aunt loves as she has a sweet tooth. I have seen the lunches served, it all looks a la carte. The care staff are second to none, in fact, all the staff deserve mentioning, my aunty has nothing but praise for everybody and trust me, she’s always been hard to please. They organise so many trips, think it’s at least 5 possibly even 6 and that’s every single week, they go everywhere, it’s great. There’s an activity programme that you actually wouldn’t believe, honestly, I have never seen anything like it, it’s like a holiday resort, there is something for everyone, my aunty has a better social life than me. Thank you to everyone at Birchmere.

I have had an enjoyable three weeks in Birchmere - respite care. I am most impressed with all the carers and staff without exception - all so caring and pleasant, nothing too much trouble. My only complaint is the hospital bed, extremely uncomfortable! Staff did provide extra padding making the hard mattress more comfortable.

I was struck that here you feel life is beginning, a bright stimulating new chapter with incredible activities and a buoyant outlook. Bravo Birchmere House.

The activities he's now taking part in have seen him spread his physical and mental 'wings' further than I've ever known with enthusiasm I thought I wouldn't see in him again. Brimming with stories of road trips to the countryside, arts and crafts (that's a real shock), themed days (I've had to be dragged away myself by the wife!) and even a new found love for wildlife. All orchestrated by the most attentive and compassionate people. Excellence in every way.

Especially the activities, which were well organised and very professional.

I have only praise for Birchmere; it is like a five-star hotel with added care and security.

Carers, medical, catering, maintenance and housekeeping staff ensured he lived as independently as possible, using his computer to send emails to friends around the world. His family were reassured that the staff had his best interests at heart and they treated him with dignity and respect. When he became ill, we were kept informed of his bad days and staff acted with speed and compassion in the ensuing emergencies, when hospital became necessary. Nobody wishes to lose a parent but during those last few days, when he returned home to Birchmere, the sincerity and gentleness of the staff made it more bearable for us.

My mum has been wholeheartedly welcomed into Birchmere House and made to feel instantly at home. The standard of her care is excellent, attentive and considered and there are always staff on hand. Her room and the facilities are of an excellent standard. She thinks the food is superb as well. It's given our family a huge sense of peace of mind to know that she's being cared for so well.

I was very pleased overall with all of the care he received at Birchmere and I would highly recommend this care home to anyone wanting that extra special care and support.

Always plenty of staff to speak to. Care is considered and compassionate. Personal care carried out with regards to dignity. Food of a superior quality.