Birchmere House Care Home - Avery Healthcare

1270 Warwick Road, Knowle, Solihull B93 9LQ
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9.5 82 Reviews
  • Birchmere House Care Home - Avery Healthcare, Solihull
Birchmere House Care Home in Solihull has recently undergone a remarkable transformation to meet the exceptional standards set by Avery Healthcare. The home offers unparalleled nursing, residential, and respite care, where your loved ones can reside with absolute confidence.

Located near the M42 and bordering Copt Heath Golf Club in the West Midlands, Birchmere House features premium facilities, including a state-of-the-art cinema room, luxurious hair salon, fully equipped therapy suite, inviting café, minibus for outings, and beautiful gardening spaces. Trust Birchmere House to deliver top-quality care in a safe, comfortable, and welcoming environment.

Each room is equipped with full en-suite facilities and kitchenettes, promoting independence. Residents can enjoy various communal spaces, including spacious lounges, a complimentary café, a light and airy dining room, a private dining room, quiet lounges and libraries, a cinema room, a minibus for daily outings, and a diverse program of activities and events. With on-site carers and nurses available 24/7, Birchmere House offers all the comforts of home and peace of mind.

Acquired by Avery Healthcare in April 2017, Birchmere House is now aligned with Avery's nationally recognized standards. Avery's rigorous standards are being implemented to create a vibrant community of care and companionship, elevating resident well-being, which is an integral part of the organisation's success.
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Care Provided by Birchmere House Care Home - Avery Healthcare

Primary Care Categories

  • Older Person Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 76 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1585
  • Self-Funded Nursing Care: from £1839
  • RESPITE Self-Funded Residential Care: from £1685
  • RESPITE Self-Funded Nursing Care: from £1939

These prices are only a guideline, please contact Birchmere House Care Home - Avery Healthcare to find out the exact price for your requirements.

Contact Birchmere House Care Home - Avery Healthcare to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Birchmere House Care Home - Avery Healthcare to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Rachel Walker (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)
  • Couples/Companion Rooms (7)
  • Single Rooms with Ensuite Wet Room (62)

Parking

  • Free parking available on site

Birchmere House Care Home - Avery Healthcare Reviews (82)

9.5

Birchmere House Care Home - Avery Healthcare has a Review Score of 9.5 (9.457) out of 10, based on 16 reviews in the last 2 years.
Over all time Birchmere House Care Home - Avery Healthcare has 82 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Birchmere House Care Home - Avery Healthcare
  • 29
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Total of 82, showing 21-40
Review from R A (Son of Resident) published on 12 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
very caring, lots of activities.
Reply from Rachel Walker, Manager at Birchmere House Care Home - Avery HealthcareThank you for taking the time to review Birchmere House Care Home in Solihull. We are very pleased to have your feedback and are delighted to hear you are happy with our home. Your feedback is truly invaluable to us and our staff team who go over and above the standards on a daily basis in order to provide an exemplary level of care. Thank you for your kind words. Best wishes.
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Review from T M (Daughter of Resident) published on 12 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent facilities.
Extensive activities.
Pleasant staff.
Would highly recommend.
Reply from Rachel Walker, Manager at Birchmere House Care Home - Avery HealthcareThank you for taking the time to review us at Birchmere House. We are very proud of the staff team and the work they do providing care for our residents as part of our Birchmere family. I will be sure to pass on your kind words to the staff. Thank you and best wishes.
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Review from A G (Friend of Resident) published on 26 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Came to coronation celebration. Had a lovely time celebrating with friends. There was a lovely welcoming atmosphere. Staff were very accommodating and made me feel part of it all. Great fun, very enjoyable. Staff went to great lengths to make it a special day with lovely food, drink and fun activities.
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Review from T G (Sister of Resident) published on 14 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent coronation celebration - well organised, well run and beautifully decorated. Staff enthusiastic, helpful and very kind.
Reply from Rachel Walker, Manager at Birchmere House Care Home - Avery HealthcareThank you so much for your lovely comments and for taking the time to review Birchmere House Care Home in Solihull. Your feedback is very much appreciated and I will be sure to pass it on to all the members of the team. We are pleased to hear you enjoyed the coronation event and please check out our packed programme of events upcoming in June and throughout the summer. Best wishes.
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Review from C S (Daughter-in-law of Resident) published on 13 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Attended the Coronation celebration on Saturday 6th May 2023. It was an extremely well-prepared and run event. Decorations were brilliant. Staff were so helpful and friendly, making sure everyone felt included.
Reply from Rachel Walker, Manager at Birchmere House Care Home - Avery HealthcareThank you for taking the time to review Birchmere House Care Home in Solihull. We are delighted to hear you and your family enjoyed our Coronation celebrations and your feedback is truly invaluable to us and our staff team. We are very proud of the team and of being part of the Birchmere House family and the work staff do providing excellent and above-standard care for our residents. I will be sure to pass on your review to the members of the staff team. Best wishes.
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Review from Aidan K (Grandson of Resident) published on 8 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff were really pleasant and helpful. Lovely atmosphere and a good day. The staff put on a great day with lovely food. The staff have been welcoming from the first day. Food is always amazing.
Reply from Rachel Walker, Manager at Birchmere House Care Home - Avery HealthcareThank you for taking the time to review Birchmere House. Your kind words and feedback are very much appreciated. We are very proud to be part of the Birchmere House family. We are so glad you enjoyed the Coronation celebrations; it was truly a magnificent event and enjoyed by many residents, relatives and community members alike. I will be sure to pass on your review to the members of the staff team. Best wishes.
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Review from A G (Son of Resident) published on 8 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We've been to the coronation celebrations today. Staff, as always, very friendly and efficient. Very happy that our mother is here. Good fun all round!
Reply from Rachel Walker, Manager at Birchmere House Care Home - Avery HealthcareThank you so much for your lovely comments and for taking the time to review Birchmere House Care Home in Solihull. Your feedback is very much appreciated and I will be sure to pass it on to all the members of the team. We are pleased to hear you enjoyed the coronation event and please check out our packed programme of events upcoming in June and throughout the summer. Best wishes.
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Review from Sarah C (Relative of Resident) published on 8 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a wonderful experience for family to join residents. Staff kind and caring to all, made us as visitors feel welcome. Staff demonstrated in-depth knowledge of residents. Food was excellent.
Reply from Rachel Walker, Manager at Birchmere House Care Home - Avery HealthcareThank you for taking the time to review Birchmere House Care Home in Solihull. We are delighted to hear you and your relative enjoyed one of our social evenings in May and your feedback is truly invaluable to us and our staff team who go over and above the standards on a daily basis in order to provide an exemplary level of care. Thank you for your kind words. Best wishes.
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Review from Susan G (Daughter of Resident) published on 8 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Coronation party - The home organised an excellent event with drinks and a bbq. Friendly staff, a hand to help everyone have a good time.
Reply from rachel walker, Manager at Birchmere House Care Home - Avery HealthcareThank you for taking the time to review Birchmere House. Your kind words and feedback are very much appreciated. We are very proud to be part of the Birchmere House family. We are so glad you enjoyed the Coronation celebrations; it was truly a magnificent event and enjoyed by many residents, relatives and community members alike. I will be sure to pass on your review to the members of the staff team who all worked incredibly hard on the day in order to provide a wonderful experience for our residents, families and community members alike. Best wishes.
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Review from Dawn M (Niece of Resident) published on 7 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a wonderful afternoon. Staff were brilliant and nothing was too much trouble. It was a great turnout and all the people seemed to be enjoying themselves. They had pushed the boat out and decorated lovely, moved chairs for family groups. There was chatter, laughter and music. I can't thank the staff
enough for putting a big smile on my auntie's face. Thank you to all.
Reply from rachel walker, Manager at Birchmere House Care Home - Avery HealthcareThank you so much for your lovely comments and for taking the time to review Birchmere House Care Home in Solihull. Your feedback is very much appreciated and I will be sure to pass it on to all the members of the team. The team worked incredibly hard on that day and we are so proud of the work they do. We are pleased to hear you enjoyed the coronation event and please check out our packed programme of events upcoming in June and throughout the summer. Best wishes.
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Review from Barbara P (Friend of Resident) published on 7 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very enjoyable experience whenever I visit. Staff very friendly and helpful. Tea etc, facilities very good. Lovely cake bakers. We believe our friend is in an excellent place.
Reply from rachel walker, Manager at Birchmere House Care Home - Avery HealthcareThank you very much for taking the time to review us and for your lovely comments. We are very proud of the staff team and of being part of the Birchmere House family and the work staff do providing excellent and above standard care for our residents. I will be sure to pass on your comments to the team. Very glad to hear you enjoy the tea and cake as well. Best wishes.
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Review from J A (Friend of Resident) published on 7 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was a wonderfully organised party for the coronation. The food was lovely, both BBQ and cake. The decorations were great and the staff, as always, were fabulous. Thank you.
Reply from rachel walker, Manager at Birchmere House Care Home - Avery HealthcareThank you for taking the time to review Birchmere House. Your kind words and feedback are very much appreciated. We are very proud to be part of the Birchmere House family. We are so glad you enjoyed the Coronation celebrations; it was truly a magnificent event and enjoyed by many residents, relatives and community members alike. I will be sure to pass on your review to the members of the staff team who all worked so hard on the day. Best wishes.
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Review from D M (Son-in-law of Resident) published on 7 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good. Friendly atmosphere.
Reply from Rachel walker, Manager at Birchmere House Care Home - Avery HealthcareThank you very much for taking the time to review us and for your lovely comments. We are very proud of the staff team and of being part of the Birchmere House family and the work staff do, providing excellent and above-standard care for our residents. I will be sure to pass on your comments to the team. Best wishes.
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Review from Kathleen P (Friend of Resident) published on 7 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was invited by my friend to celebrate the coronation day. The staff went above and beyond in providing food, drinks and decorations. The friendliness and care from the staff is wonderful.
Reply from rachel walker, Manager at Birchmere House Care Home - Avery HealthcareThank you for taking the time to review Birchmere House. Your kind words and feedback are very much appreciated. We are very proud to be part of the Birchmere House family. We are so glad you enjoyed the Coronation celebrations; it was truly a magnificent event and enjoyed by many residents, relatives and community members alike. We are delighted you were able to join your friend for the celebrations and hope you will come to many more events. I will be sure to pass on your review to the members of the staff team. Best wishes.
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Review from A B (Daughter-in-law of Resident) published on 7 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We came to a coronation party at Birchmere. Lovely atmosphere and so much effort had been made. What we love is that everyone here knows and cares about my mother-in-law. They're all lovely.
Reply from rachel walker, Manager at Birchmere House Care Home - Avery HealthcareThank you for taking the time to review us. Your kind words and feedback are very much appreciated. We are so glad you enjoyed the Coronation celebrations; it was truly a magnificent event and enjoyed by many residents, relatives and community members alike. I will be sure to pass on your review to the members of the staff team. Best wishes.
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Review from J T (Daughter of Resident) published on 7 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent, high-quality care home where all the staff care. Lively activity programme, innovative and fun to keep everyone young! Great bank holiday coronation event, inclusive and fun for all.
Reply from rachel walker, Manager at Birchmere House Care Home - Avery HealthcareThank you so much for your lovely comments and for taking the time to review Birchmere House Care Home in Solihull. Your feedback is very much appreciated and I will be sure to pass it on to all the members of the team. We are pleased to hear you enjoyed the coronation event and please check out our packed programme of events upcoming in June and throughout the summer. Best wishes.
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Review from Christina B (Sister of Resident) published on 15 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister has settled in very well. She is very well cared for and enjoys the food and activities. As a regular visitor, it would be good to have the pin code to come through without disturbing the reception staff. I would like to say how wonderful I have found all the staff, from the receptionist,
right through to the management, very friendly and efficient in their respective roles. I would definitely recommend Birchmere to anyone looking for a home and my sister and family count themselves fortunate to have found it.
Reply from Sarah Goswell, Marketing Assistant at Birchmere House Care Home - Avery HealthcareThank you for taking the time to review Birchmere House Care Home in Solihull. Your feedback is truly invaluable to us and our staff team who go over and above the standards on a daily basis in order to provide an exemplary level of care. I will be sure to pass on your feedback to the rest of the staff team. We are pleased to hear your sister has settled in well, it is a pleasure having her live with us as part of our loving care community. Best wishes.
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Review from David B (Son of Resident) published on 13 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team put on a 'cheese and wine' evening for the residents and their relations. It was a lovely evening, one in which my mum thoroughly enjoyed. The effort and energy the team delivered and the real love shown for the residents was fantastic.
Reply from Sarah Goswell, Marketing Assistant at Birchmere House Care Home - Avery HealthcareThank you for taking the time to review Birchmere House Care Home in Solihull. We are delighted to hear you and your mum enjoyed our cheese and wine evening and your feedback is truly invaluable to us and our staff team who go over and above the standards on a daily basis in order to provide an exemplary level of care. It is a pleasure having your mum living with us as part of our loving care community. Thank you for your kind words. Best wishes.
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Review from D S (Daughter of Resident) published on 15 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our experience has been excellent. The customer services manager and all the staff have been professional, friendly and welcoming from the start. Nothing has been too much trouble and everything has been done with warmth, good humour and a smile. We feel very happy to leave Mum in their capable hands.
Highly recommended.
Reply from Rachel Aran, Marketing Administrator at Birchmere House Care Home - Avery HealthcareThank you for taking the time to review Birchmere House Care Home in Solihull. Your feedback is truly invaluable to us and our staff team who go over and above the standards on a daily basis in order to provide an exemplary level of care. It is a pleasure to have your mum living with us as part of our loving care community, giving you and your family peace of mind. Best wishes.
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Review from H L (Granddaughter of Resident) published on 26 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am wonderfully overwhelmed by the professional, polite, and empathetic support of all of the team at Birchmere House Care Home. This was a big decision for my nan to try another care home after some bad past experiences and we have been met with such care and understanding. Nan was really nervous
about it all, and over a bit of time with help from staff and other residents, she is starting to come out of her shell. Nan looks healthier and happier and as a family, we are so very grateful.
Reply from Elizabeth Kirby, Recruitment coordinator at Birchmere House Care Home - Avery HealthcareThank you for taking the time to review Birchmere House Care Home in Knowle and your amazing 5-star rating. We are delighted to hear your Nan is settling in well with us and been met with compassion and understanding. It can be a very daunting experience moving into a home and our dedicated care teams will go above and beyond to make the process as seamless as possible, giving you and your family peace of mind. Best wishes.
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Current Review Score: 9.5 (9.457)

Overview of Review Score

The Review Score of 9.5 (9.457) out of 10 for Birchmere House Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.595 for Birchmere House Care Home - Avery Healthcare is calculated as follows: ( (148 Excellents x 5) + (29 Goods x 4) + (2 Satisfactorys x 3) + (11 Very Poors x 1) ) ÷ 190 Ratings = 4.595
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.862 Points relating to the number of positive Reviews for Birchmere House Care Home - Avery Healthcare is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.875
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2. 15 Positive Reviews ÷ 15.2 = 0.987
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Apr 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (2)

Nicola

Nicola Urry

Job Title: Client Liaison Manager Joined: 2017

Hello, my name is Nicky. I am the Client Liaison Manager.


I really enjoy working in care as no two days are the same. We are a close-knit team where everyone supports each other and that's quite priceless.

Kerry

Kerry Counihan

Job Title: Head of Well-Being Joined: 2018

Hello there my name is Kerry I am the Well-being co-ordinator here at Birchmere House. I have the pleasure of working with such wonderful residents as well as family members and work colleagues alike.


My role is so rewarding, I honestly love what I do. We literally laugh here every day, the activity programme is vast and varied and covers seven days a week as well as 3/4 mini bus outings every week too. I like to refer to us as the Birchmere Family because that's exactly what we are, a little family.

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