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Birchmere House Care Home - Avery Healthcare

1270 Warwick Road, Knowle, Solihull, West Midlands B93 9LQ
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Birchmere House Care Home - Avery Healthcare, Solihull
Birchmere House Care Home - Avery Healthcare, Solihull
Birchmere House Care Home - Avery Healthcare, Solihull

Birchmere House Care Home in Solihull has recently undergone a remarkable transformation to meet the exceptional standards set by Avery Healthcare. The home offers unparalleled nursing, residential, and respite care, where your loved ones can reside with absolute confidence.

Located near the M42 and bordering Copt Heath Golf Club in the West Midlands, Birchmere House features premium facilities, including a state-of-the-art cinema room, luxurious hair salon, fully equipped therapy suite,...  

Care Provided by Birchmere House Care Home - Avery Healthcare

Primary Care Categories

  • Older Person Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 76 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,550From £1,685
Nursing CareFrom £1,650From £1,939

Contact Birchmere House Care Home - Avery Healthcare to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Rachel Walker (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)
  • Couples/Companion Rooms (7)
  • Single Rooms with ensuite Wet Room (62)

Parking

  • Free parking available on site

Birchmere House Care Home - Avery Healthcare Reviews (86)

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9.3

Birchmere House Care Home - Avery Healthcare has a Review Score of 9.3 (9.274) out of 10, based on 14 reviews in the last 2 years. Over all time Birchmere House Care Home - Avery Healthcare has 86 reviews.

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Showing 86 reviews matching selected criteria
Review from D B (Daughter of Resident) published on 27 December 2023 Submitted via Website
Overall Experience
My father transferred to this care home approximately 6 weeks back, due to his home where he had been for a number of years closing there nursing floor. This was an incredibly stressful time for Dad and all his family.
I feel it appropriate to pass on feedback on what a gorgeous, safe and caring home this is. The transition was smooth and compassionate and the efforts to settle Dad and the family were just incredible and very heartwarming and sincere. This is a true 'home' for the residents, and every staff member there, from the management, carers, nurses, admin, maintenance, housekeeping, kitchen staff etc. show that they really care and are passionate to ensure that their residents live their very best life.

As someone who has a lot of experience working in this industry, I feel that Birchmere truly 'showcase' older people's care.

Reply from Rachel Walker, Manager at Birchmere House Care Home - Avery Healthcare

Thank you for your wonderful, heartfelt review. All of the team at Birchmere House appreciate your kind words and are so grateful for you taking the time to write a review. We understand what a difficult time it has been for many residents moving from another home and how unsettling and worrying...  

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Review from Judith T (Relative of Resident) published on 22 September 2023 Submitted via Website
Overall Experience
My relative has been in Birchmere House Care Home - Avery Healthcare
for just a few weeks. He is very happy and thoroughly enjoys the very wide range of varied activities. There really is something for everyone!
He says the food is superb, and cannot fault it.
He has a super room, his room, and the whole home is spotlessly clean. This is truly better than his previous care home on all counts.
The gardens are lovely, one warm afternoon I dropped by my relative was seated with several other residents outside enjoying an ice cream with the carers. They really look after them very well. Care or attention needed during the night is quick.

They went to great lengths over the first week to sort a suitable bed for him too!

Reply from Rachel Walker, Manager at Birchmere House Care Home - Avery Healthcare

Thank you so much for taking time to review us at Birchmere House. It is wonderful to hear you and your relative are happy with everything. We will be sure to pass on your kind words to our team. Kind regards.

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Review from Valerie C (Wife of Resident) published on 21 September 2023 Submitted via Postal Card
Overall Experience

My son has been in Birchmere House Care Home - Avery Healthcare for over six months now following a series of strokes. He is very young at 58 but is treated with dignity and compassion. I know he is safe and very well cared for. All the staff are lovely and very professional. They care for my wellbeing as well as my husband's.

Reply from Rachel Walker, Manager at Birchmere House Care Home - Avery Healthcare

Thank you for taking the time to review our home and for your wonderful feedback. We are so happy you feel this way and it is a real pleasure to be looking after your loved one. On behalf of everyone at Birchmere House thank you for kind words. Kind Regards.

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Review from A C (Son of Resident) published on 12 September 2023 Submitted via Postal Card
Overall Experience

All staff are friendly and helpful. Everywhere is kept clean and tidy and mother's needs are all taken care of with no problems. Highly recommended.

Reply from Rachel Walker, Manager at Birchmere House Care Home - Avery Healthcare

Thank you for taking the time to review Birchmere House Care Home in Solihull. We are very proud of our team and of being part of the Birchmere House family and the staff who provide excellent and above-standard care for our residents. I will be sure to pass on your review to the members of the staff team. Thank you and best wishes.

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Review from R A (Son of Resident) published on 12 September 2023 Submitted via Postal Card
Overall Experience

very caring, lots of activities.

Reply from Rachel Walker, Manager at Birchmere House Care Home - Avery Healthcare

Thank you for taking the time to review Birchmere House Care Home in Solihull. We are very pleased to have your feedback and are delighted to hear you are happy with our home. Your feedback is truly invaluable to us and our staff team who go over and above the standards on a daily basis in order to provide an exemplary level of care. Thank you for your kind words. Best wishes.

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Review from T M (Daughter of Resident) published on 12 September 2023 Submitted via Postal Card
Overall Experience
Excellent facilities.
Extensive activities.
Pleasant staff.

Would highly recommend.

Reply from Rachel Walker, Manager at Birchmere House Care Home - Avery Healthcare

Thank you for taking the time to review us at Birchmere House. We are very proud of the staff team and the work they do providing care for our residents as part of our Birchmere family. I will be sure to pass on your kind words to the staff. Thank you and best wishes.

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Review from A G (Friend of Resident) published on 26 June 2023 Submitted via Postal Card
Overall Experience

Came to coronation celebration. Had a lovely time celebrating with friends. There was a lovely welcoming atmosphere. Staff were very accommodating and made me feel part of it all. Great fun, very enjoyable. Staff went to great lengths to make it a special day with lovely food, drink and fun activities.

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Review from T G (Sister of Resident) published on 14 June 2023 Submitted via Postal Card
Overall Experience

Excellent coronation celebration - well organised, well run and beautifully decorated. Staff enthusiastic, helpful and very kind.

Reply from Rachel Walker, Manager at Birchmere House Care Home - Avery Healthcare

Thank you so much for your lovely comments and for taking the time to review Birchmere House Care Home in Solihull. Your feedback is very much appreciated and I will be sure to pass it on to all the members of the team. We are pleased to hear you enjoyed the coronation event and please check out our packed programme of events upcoming in June and throughout the summer. Best wishes.

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Review from C S (Daughter-in-law of Resident) published on 13 June 2023 Submitted via Postal Card
Overall Experience

Attended the Coronation celebration on Saturday 6th May 2023. It was an extremely well-prepared and run event. Decorations were brilliant. Staff were so helpful and friendly, making sure everyone felt included.

Reply from Rachel Walker, Manager at Birchmere House Care Home - Avery Healthcare

Thank you for taking the time to review Birchmere House Care Home in Solihull. We are delighted to hear you and your family enjoyed our Coronation celebrations and your feedback is truly invaluable to us and our staff team. We are very proud of the team and of being part of the Birchmere House...  

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Review from Aidan K (Grandson of Resident) published on 8 June 2023 Submitted via Postal Card
Overall Experience

Staff were really pleasant and helpful. Lovely atmosphere and a good day. The staff put on a great day with lovely food. The staff have been welcoming from the first day. Food is always amazing.

Reply from Rachel Walker, Manager at Birchmere House Care Home - Avery Healthcare

Thank you for taking the time to review Birchmere House. Your kind words and feedback are very much appreciated. We are very proud to be part of the Birchmere House family. We are so glad you enjoyed the Coronation celebrations; it was truly a magnificent event and enjoyed by many residents,...  

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Review from A G (Son of Resident) published on 8 June 2023 Submitted via Postal Card
Overall Experience

We've been to the coronation celebrations today. Staff, as always, very friendly and efficient. Very happy that our mother is here. Good fun all round!

Reply from Rachel Walker, Manager at Birchmere House Care Home - Avery Healthcare

Thank you so much for your lovely comments and for taking the time to review Birchmere House Care Home in Solihull. Your feedback is very much appreciated and I will be sure to pass it on to all the members of the team. We are pleased to hear you enjoyed the coronation event and please check out our packed programme of events upcoming in June and throughout the summer. Best wishes.

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Review from Sarah C (Relative of Resident) published on 8 June 2023 Submitted via Postal Card
Overall Experience

What a wonderful experience for family to join residents. Staff kind and caring to all, made us as visitors feel welcome. Staff demonstrated in-depth knowledge of residents. Food was excellent.

Reply from Rachel Walker, Manager at Birchmere House Care Home - Avery Healthcare

Thank you for taking the time to review Birchmere House Care Home in Solihull. We are delighted to hear you and your relative enjoyed one of our social evenings in May and your feedback is truly invaluable to us and our staff team who go over and above the standards on a daily basis in order to provide an exemplary level of care. Thank you for your kind words. Best wishes.

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Review from Susan G (Daughter of Resident) published on 8 June 2023 Submitted via Postal Card
Overall Experience

Coronation party - The home organised an excellent event with drinks and a bbq. Friendly staff, a hand to help everyone have a good time.

Reply from rachel walker, Manager at Birchmere House Care Home - Avery Healthcare

Thank you for taking the time to review Birchmere House. Your kind words and feedback are very much appreciated. We are very proud to be part of the Birchmere House family. We are so glad you enjoyed the Coronation celebrations; it was truly a magnificent event and enjoyed by many residents,...  

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Review from Dawn M (Niece of Resident) published on 7 June 2023 Submitted via Postal Card
Overall Experience

What a wonderful afternoon. Staff were brilliant and nothing was too much trouble. It was a great turnout and all the people seemed to be enjoying themselves. They had pushed the boat out and decorated lovely, moved chairs for family groups. There was chatter, laughter and music. I can't thank the staff enough for putting a big smile on my auntie's face. Thank you to all.

Reply from rachel walker, Manager at Birchmere House Care Home - Avery Healthcare

Thank you so much for your lovely comments and for taking the time to review Birchmere House Care Home in Solihull. Your feedback is very much appreciated and I will be sure to pass it on to all the members of the team. The team worked incredibly hard on that day and we are so proud of the work...  

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Review from Barbara P (Friend of Resident) published on 7 June 2023 Submitted via Postal Card
Overall Experience

Very enjoyable experience whenever I visit. Staff very friendly and helpful. Tea etc, facilities very good. Lovely cake bakers. We believe our friend is in an excellent place.

Reply from rachel walker, Manager at Birchmere House Care Home - Avery Healthcare

Thank you very much for taking the time to review us and for your lovely comments. We are very proud of the staff team and of being part of the Birchmere House family and the work staff do providing excellent and above standard care for our residents. I will be sure to pass on your comments to the team. Very glad to hear you enjoy the tea and cake as well. Best wishes.

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Review from J A (Friend of Resident) published on 7 June 2023 Submitted via Postal Card
Overall Experience

It was a wonderfully organised party for the coronation. The food was lovely, both BBQ and cake. The decorations were great and the staff, as always, were fabulous. Thank you.

Reply from rachel walker, Manager at Birchmere House Care Home - Avery Healthcare

Thank you for taking the time to review Birchmere House. Your kind words and feedback are very much appreciated. We are very proud to be part of the Birchmere House family. We are so glad you enjoyed the Coronation celebrations; it was truly a magnificent event and enjoyed by many residents,...  

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Review from D M (Son-in-law of Resident) published on 7 June 2023 Submitted via Postal Card
Overall Experience

Very good. Friendly atmosphere.

Reply from Rachel walker, Manager at Birchmere House Care Home - Avery Healthcare

Thank you very much for taking the time to review us and for your lovely comments. We are very proud of the staff team and of being part of the Birchmere House family and the work staff do, providing excellent and above-standard care for our residents. I will be sure to pass on your comments to the team. Best wishes.

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Review from Kathleen P (Friend of Resident) published on 7 June 2023 Submitted via Postal Card
Overall Experience

I was invited by my friend to celebrate the coronation day. The staff went above and beyond in providing food, drinks and decorations. The friendliness and care from the staff is wonderful.

Reply from rachel walker, Manager at Birchmere House Care Home - Avery Healthcare

Thank you for taking the time to review Birchmere House. Your kind words and feedback are very much appreciated. We are very proud to be part of the Birchmere House family. We are so glad you enjoyed the Coronation celebrations; it was truly a magnificent event and enjoyed by many residents,...  

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No Rating
Review from A B (Daughter-in-law of Resident) published on 7 June 2023 Submitted via Postal Card
Overall Experience

We came to a coronation party at Birchmere. Lovely atmosphere and so much effort had been made. What we love is that everyone here knows and cares about my mother-in-law. They're all lovely.

Reply from rachel walker, Manager at Birchmere House Care Home - Avery Healthcare

Thank you for taking the time to review us. Your kind words and feedback are very much appreciated. We are so glad you enjoyed the Coronation celebrations; it was truly a magnificent event and enjoyed by many residents, relatives and community members alike. I will be sure to pass on your review to the members of the staff team. Best wishes.

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Review from J T (Daughter of Resident) published on 7 June 2023 Submitted via Postal Card
Overall Experience

Excellent, high-quality care home where all the staff care. Lively activity programme, innovative and fun to keep everyone young! Great bank holiday coronation event, inclusive and fun for all.

Reply from rachel walker, Manager at Birchmere House Care Home - Avery Healthcare

Thank you so much for your lovely comments and for taking the time to review Birchmere House Care Home in Solihull. Your feedback is very much appreciated and I will be sure to pass it on to all the members of the team. We are pleased to hear you enjoyed the coronation event and please check out our packed programme of events upcoming in June and throughout the summer. Best wishes.

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Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 December 2025
Overall
Requires improvement
  • CaringRequires improvement
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (8) & Events (0)

News
  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 13 Feb 2025

    Spring may be on the way, but the cold weather is still biting, making warmth and companionship more important than ever. To support the local community, Birchmere House Care Home...

Upcoming Events

There are no upcoming events for Birchmere House Care Home - Avery Healthcare.

Awards / Recognitions (12)

Accreditations

There are no accreditations posted yet for Birchmere House Care Home - Avery Healthcare.

Meet the Team (3)

Nicola Urry
Nicola UrryJob Title:Client Liaison ManagerJoined: 2017

Hello, my name is Nicky. I am the Client Liaison Manager.

I really enjoy working in care as no two days are the same. We are a close-knit team where everyone supports each other, and that's quite priceless.

Kerry Counihan
Kerry CounihanJob Title:Head of Well-BeingJoined: 2018

Hello there my name is Kerry I am the Well-being co-ordinator here at Birchmere House. I have the pleasure of working with such wonderful residents as well as family members and work colleagues alike.

My role is so rewarding, I honestly love what I do. We literally laugh here every day, the activity programme is vast and varied and covers seven days a week as well as 3/4 mini bus outings every week too. I like to refer to us as the Birchmere Family because that's exactly what we are, a little family.

Helen McClean
Helen McCleanJob Title:AdministratorJoined: 2024

Hello, my name is Helen McClean, and I am the Administrator at Birchmere House.

My background has always been in administration, having worked for many years as a receptionist and a lead within a GP Surgery. Throughout my career, my focus has been on serving the public, ensuring services run effectively while providing a supportive and approachable experience for residents, families and professionals alike.

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