Barchester Lanercost House - Carlyle Suite

Berkeley Grange, Newtown Road, Carlisle CA2 7PW
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9.5 21 Reviews
  • Barchester Lanercost House - Carlyle Suite, Carlisle
The Carlyle Suite of Lanercost House specialises in looking after dementia sufferers, who benefit from sophisticated and advanced techniques courtesy of owners Barchester Healthcare.

Residents include younger people with an inset of the condition, together with Alzheimer's sufferers, all of whom benefit from personalised care packages in a facility purpose-built to suit their needs.

Together with good health and fitness, the home's aims are to improve the self-confidence and cognitive ability of service users, enabling them to maintain as much personal control over their life choices for the longest time possible.

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Care Provided

Type of Service

    Nursing Home
  • For a maximum of 15 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Palliative / End of Life Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Janette Lawrence (General Manager)

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Last Refurbishment: 2022

Room Information

  • Single Rooms (15)

Barchester Lanercost House - Carlyle Suite Reviews (21)

Total of 21, showing 1-20
9.5

Barchester Lanercost House - Carlyle Suite has a Review Score of 9.5 (9.486) out of 10, based on 6 reviews in the last 2 years. Over all time Barchester Lanercost House - Carlyle Suite has 21 reviews.

Overall Experience

  • 15
  • 6
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Date Published

21
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Review from Elaine N (Daughter of Resident) published on 12 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good caring environment. My father is treated with kindness
The staff are open & welcoming toward family & visitors

Reply from Janette Lawrence, General Manager at Barchester Lanercost House - Carlyle Suite

Thank you Elaine, we are so pleased that you chose the Carlyle Suite to care for your father. He is settling in very well and we will everything we can to ensure his stay with us is happy and fulfilled.

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Review from Paul L (Partner of Resident) published on 19 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The experiences I have had with the Carlyle Suite and the staff have been excellent at all times. The facilities are first class and the staff are as good as it gets. They always go above and beyond the call of duty. They are very pleasant with visitors and care for the residents very well at all times.

Reply from Janette Lawrence, General Manager at Barchester Lanercost House - Carlyle Suite

Thank you very much for your kind review. You have been a consistent supporter to the unit and this is very much appreciated. It is, as always, our privilege and pleasure to care for your dear partner.

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Review from N P (Daughter of Resident) published on 3 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad moved to Lanercost recently and me & my sister would like to say we were impressed with the overall service. The staff are all friendly and professional and seem to take great care of the residents. My Dad is well looked after and seems to be more alert and happier since moving here. We have
noticed a vast improvement in his mood and communication skills in the short time he has been there. The rooms and bathrooms are all nicely decorated and kept lovely and clean. The common areas are nice and bright and the staff are very welcoming. We would just like to thank you all for doing a fantastic job.

Reply from Janette Lawrence, General Manager at Barchester Lanercost House - Carlyle Suite

Thank you so much for your kind response. We are so pleased that your dad has settled well and are delighted that he has come to join our community.

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Review from V S (Daughter of Resident) published on 8 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is a resident in the Carlyle Suite. The level of care is superb, staff are kind and attentive and have a great relationship and rapport with all the residents. Despite complex needs and often challenging situations staff can see difficult scenarios before they arise and head them off.
The home is spacious and always clean and tidy. The entertain staff are engaging and encouraging and offer a wide variety of activities. The food is also of very good quality with a great menu choice offered on a daily basis.
We feel very lucky that my mother-in-law is in such safe hands.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Lanercost House - Carlyle Suite

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from A D (Daughter of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved into the Carlyle Suite in January, all of the staff - from the managers to the care team - have been amazing, they keep in touch with us and let us have progress reports when we visit. The food is exceptional, good quality and very tasty with a variety of meals each day. Activities for
my dad to take part in are tailored to his needs and he loves joining in with them.
But most of all we like the fact that you are encouraged to visit at any time of the day as they have an open door policy. We are so pleased to have my dad in a safe, secure and happy unit.

Reply from Kirsty Burgess, Customer Relationship Manager at Barchester Lanercost House - Carlyle Suite

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Barbara R (Daughter of Resident) published on 23 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved into Lanercost in February. The staff team are brilliant and know how to work with each resident as each needs are different. They all make you feel welcome when visiting the carly suite, the staff take the time to talk to you and also pass any information to you,l feel very much at ease
with him being in there. Which is very good l don't have to make appointments to visit my dad and very happy with the team, you all doing a brilliant job.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Lanercost House - Carlyle Suite

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from G E (Son of Resident) published on 11 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our experience at Barchester Lanercost House - Carlyle Suite has been exceptional. The staff are so caring and kind to my mother and all residents. This is the fourth care home, by far the best home she's been in. Couldn't ask for more.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Lanercost House - Carlyle Suite

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from David N (Son of Resident) published on 11 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved to Lanercost House Carlyle Suite last year from another care home. Over the time he has been at the Carlyle Suite he has started to take part in the activities the staff provide. He is also calmer and enjoys having a laugh with the staff. I have seen that the staff at the Carlyle Suite
take time to speak and interact with him and others in the home. They also treat him with dignity. This has relaxed my father who now likes being at the home and speaking with the staff.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Lanercost House - Carlyle Suite

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Michael O (Husband of Resident) published on 11 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is wonderful. They carry it out fantastic.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Lanercost House - Carlyle Suite

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from T M (Granddaughter of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care provided to my grandma has been the best she has received to date, and this is home number 4! I love that they have managed to get her involved in activities which no one else has been able to do. The facilities are clean and welcoming.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lanercost House - Carlyle Suite

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Kathleen P (Sister of Resident) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We came along to the Jubilee family fun afternoon. Brilliant afternoon, well organized, and the activities ladies did a great job. My sister fell unwell, and the male nurse was brilliant with her, thank you so much.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lanercost House - Carlyle Suite

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Joy B (Sister of Resident) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Came for Jubilee day, and my sister and I really enjoyed it. The activities staff must have worked really hard with everything that was on offer. Well done.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lanercost House - Carlyle Suite

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Clair B (Niece of Resident) published on 10 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really appreciate the updates and photographs of the activities. My aunt seems really happy.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lanercost House - Carlyle Suite

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Claire E (Daughter of Resident) published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Small home, friendly and compassionate staff. Homely feel and extremely caring around mum. The food is always of a high standard and always welcome family. Activities are always offered, and always keep us up to date with any changes and activities.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lanercost House - Carlyle Suite

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Josie W (Wife of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care and the staff are extremely helpful.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lanercost House - Carlyle Suite

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Janice A (Daughter of Resident) published on 17 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always been happy with the care and support Mam has been given. During this pandemic, we have found the staff and management (in our opinion) have really excelled, and the correspondence we have received has been good, transparent and truthful.
The window visits we have had, the staff have
really made us feel good about the visits. At first, I was a bit nervous and unsure about seeing Mam through a window, but they have been good and welcoming.
Well done once more to all staff, you are a credit to your profession.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lanercost House - Carlyle Suite

Thank you for your review during this challenging period for all. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Joanna S (Daughter of Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent visit assisted by excellent staff. Only issue from home manager was when I took 2 dogs for window visit. I was told that the dogs were not allowed as they had been COVID free for so long and there will be other residents outside (12 metres away) which there were not!

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lanercost House - Carlyle Suite

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Michael W (Son of Resident) published on 21 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't believe the difference from the home my mam was in. You could see the change in my mam immediately.
She looked so much happier and started putting weight on immediately. In a year my mam had gone from a size 6 to nearly a size 14 and looks so much healthier and happier for it.
The staff
are really helpful, and I have no complaints at all.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lanercost House - Carlyle Suite

We are delighted your Mother has settled well. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from S R (Friend of Resident) published on 21 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On each occasion that my wife and I have visited our friend, we have witnessed a high and consistent level of care demonstrated by a range of members of staff. The service provides well for the needs of my friend.

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Review from Alan W (Partner of Resident) published on 7 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Carlyle offers an excellent level of provision and care.
The staff work very hard to provide a safe and caring environment.
Individuals are treated with respect and dignity.
Staff work hard to form real relationships with individuals.
The physical environment is very well designed and used
by staff.
Cleaning staff ensure the physical environment is very well looked after.
Family members are kept well informed by knowledgeable staff.
The activity programme is now improving following the appointment of a specific officer.

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Current Review Score: 9.5 (9.486)

Overview of Review Score

The Review Score of 9.5 (9.486) out of 10 for Barchester Lanercost House - Carlyle Suite is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.886 for Barchester Lanercost House - Carlyle Suite is calculated as follows: ( (62 Excellents x 5) + (8 Goods x 4) ) ÷ 70 Ratings = 4.886

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.6 Points relating to the number of positive Reviews for Barchester Lanercost House - Carlyle Suite is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 15 registered maximum number of service users is 3, which has been reached with 6 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (11)

Meet the Team (9)

Janette

Janette Lawrence

Job Title: General Manager

Joined: 2022

My name is Janette Lawrence and I am the General Manager here at Lanercost House.


I have many years of nursing and management experience and work hard with my team to provide a kind, caring and comfortable environment for our Residents.


We pride ourselves in taking forward the values of Barchester Healthcare when planning the holistic needs of our Residents and welcome families to be part of this process.


I operate an open door policy, so please feel at ease to call in for a chat with either myself or one of the Team if there is anything you would like to discuss.

Colin

Colin Graham

Job Title: Deputy Manager

Joined: 2023

Hi, my name is Colin and I am the Deputy Manager at Lanercost House.


I joined the team in August 2023 having worked in both nursing and management roles for over 20 years.


I am delighted to bring my experience to a staff group that demonstrates their passion and caring to all who have contact with the home.


For me, everyone has their own story to tell, and their own difficulties to overcome and what we strive for here at Lanercost House is listening to your story and supporting you with your difficulties so you can live life to the fullest.


I hope you take the opportunity to come and see what we do here, the door is always open.

Alan

Alan Bray

Job Title: Head of Maintenance

Joined: 2003

Hi, I'm Alan, Head of Maintenance at Lanercost House.


My role is paramount when it comes to our Residents, Relatives and Colleagues, I am responsible for ensuring the home environment is of the highest standards possible, ultimately creating a safe and warm place for Residents to live and my Colleagues to work.


I re-joined Lanercost House in January 2023 after previously being part of the team since 2003. I value being part of Barchester Healthcare and I am pleased I have been able to find my way back to working here at Lanercost.

James

James Hadley

Job Title: Head Chef

Joined: 2022

I have more than 17-year work experience as a chef. I worked in France, Italy, and Sweden in hotels, pubs, cafes, and restaurants. I am passionate about my job and every day trying to bring delicious and varied meals to our residents.


I am a good team player and already built a great relationship, not only with the hospitality team but all the Home community, I enjoy being involved in daily life.

Emily

Emily Stubbs

Job Title: Head of Activities

Joined: 2021

I joined the Lanercost House family in June 2021 as a Care Assistant and then joined the activities team in May 2022.


I love bringing joy and fun to residents, relatives, and staff on a daily basis as well as planning and organising themed days, events, and celebrations.


I think the activities’ role is very important for Residents' well-being. Whether they like to keep active with armchair exercises, join in with our weekly quiz or hop in the minibus for a day out - there is something for everyone. I aim to ensure that each Resident's interests and hobbies are supported.


I am passionate about creative and sensory activities and I love to sing and dance together with Residents. I love my job!

Emma

Emma Fossey

Job Title: Head Housekeeper

Joined: 2020

Hello, I'm Emma and I lead the Housekeeping Team at Lanercost House. I have many years experience working as a Care Assistant, but joined Lanercost in 2020 as a Housekeeping Assistant and progressed to Head Housekeeper in Aug 2023.


I visit Residents rooms each day and enjoy chatting to them. It is one big family at Lanercost House and we all look after each other, it is for this reason I love coming to work each day.

Becky

Becky Lightowler

Job Title: Administration Assistant

Joined: 2021

Hi, my name is Becky and I am the Administrative Assistant here at Lanercost House.


I am based at Reception so will I be the first face you see when you enter the home. I will be sure to give you a warm welcome.


I have worked in administration for many years including with the NHS. I love the variety in the role, meeting our Residents and their families and supporting them through the process of moving into our home.


It is a pleasure to work here and be part of the Lanercost family, we all work together to provide our Residents with a wonderful life.

Joy

Joy Laws

Job Title: Physiotherapy Assistant

Joined: 1994

My name is Joy and I started working for Barchester in 1994 as a Care Assistant and eventually took on the position of Senior Carer. I obtained my NVQ Level 2 & 3 in Health and Social Care and an opportunity arose to move into a Physiotherapy Assistant role, which really appealed to me, as I feel it gives me hands-on experience and allows me lots of one-to-one time with residents.

Duncan

Duncan Fordyce

Job Title: Activities Co-Ordinator

Joined: 2023

Hi, I’m Duncan, I work as part of the Activities Team here at Lanercost House.


I joined Lanercost in 2023 after taking early retirement from my career in banking as a financial advisor. I did take a few holidays in between, but the drive to want to work and make a difference brought me back to employment and I now enjoy working three days a week, doing something I love. Putting a smile on the faces of the Residents and enriching their lives through meaningful activities and interactions is the most rewarding feeling.


I am kept busy outside of work looking after my young grandson, and leisurely I enjoy good food and am an avid Newcastle United supporter!

Frequently Asked Questions about Barchester Lanercost House - Carlyle Suite

What types of Care is Barchester Lanercost House - Carlyle Suite registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Barchester Lanercost House - Carlyle Suite have?

There are 15 Single Rooms.

What are the Facilities & Services at Barchester Lanercost House - Carlyle Suite?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Lanercost House - Carlyle Suite to the centre of Carlisle?

1.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Lanercost House - Carlyle Suite to verify any information. View our terms and conditions. Barchester Lanercost House - Carlyle Suite has an Enhanced Service - more info.