Amy Woodgate House, Chessington, London
Amy Woodgate House, Chessington, London
Amy Woodgate House, Chessington, London

Amy Woodgate House work to promote independence within a secure, homely environment, ensuring all residents are treated as individuals and with dignity and respect.

As a resident of Amy Woodgate you are encouraged to live as independently as possible within a safe and caring environment.

Amy Woodgate House are committed to making that each resident and service user receives a fair service and a person-centred approach to their care.

Group: Your Healthcare Community Interest Company

Person in charge: Dian Sampson (Manager)

Local Authority / Social Services: Royal Borough of Kingston upon Thames Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 44 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 44

Rooms with ensuite WC: 44

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Amy Woodgate is located in Chessington Surrey in Nigel Fisher Way Chessington adjacent to the Merrit Medical Centre.
The nearest train station is Chessington South (approximately 10 Minutes walk away)
Buses - K4, 465 , 71

Visiting:

The support and involvement of your relatives and friends is very welcome and visitors are allowed at any time.

Parking:

Limited parking on site, parking available on local streets.

Latest Care Quality Commission* Report on Amy Woodgate House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.9 Amy Woodgate House has a Review Score of 7.9 (7.947)

The Review Score of 7.9 (maximum of 10) for Amy Woodgate House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Amy Woodgate House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.833 for Amy Woodgate House is calculated as follows: ( (91 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 108 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.114 Points relating to the number of positive Reviews for Amy Woodgate House is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 8.8 positive Reviews (44 registered maximum number of service users ÷ 5). 1 Reviews ÷ 8.8 Target = 0.114

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Amy Woodgate House?

  • Extremely LIKELY
    9
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Amy Woodgate House

  • Daughter of Resident/Service User
    7
  • Friend of Resident/Service User
    1
  • Son of Resident/Service User
    1

My mum passed away on the 22nd of March 2017 in her room at Amy Woodgate House where she had spent the past seven years. Her death was peaceful and I was able to be with her and was supported by all the staff on the unit. The staff of Amy Woodgate House over those 7 years met her needs as they increased and provided a homely environment with high standards of care.

How likely would you be to recommend Amy Woodgate House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

My father spent 3 wonderful years at Amy Woodgate with staff who were caring, considerate and understanding. He had dementia but had an excellent rapport with the staff, even more than he had with us. They understood his needs and strived hard to meet them. His unit had 12 residents and as such, missed the magic number to have 3 staff instead of 2 which did overstretch the demands put upon staff. This was obvious in the evenings when 2 staff had to get residents ready for bedtime.

We visited him daily and left home feeling relieved that he was in good hands. Some staff reached 5* status and some less, but we accepted this. Our only disappointment was that he was not allowed to come back for his end of life care, even though it was for clearly for general support and no nursing interventions. He died sadly but peacefully in a new nursing home within 4 days of discharge. I am sure going back to his own familiar room would have made a difference to him in his last few days on this earth.

How likely would you be to recommend Amy Woodgate House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum was a resident at Amy Wwodgate between August 2010 and April 2016, when she sadly passed away.
Without exception, the staff there were courteous, respectful, caring and kind.

It was a very difficult decision to take, in placing mum into care, but, we are so grateful that Amy Woodgate could accomodate her, and, we will always be grateful to them for everything they did.

How likely would you be to recommend Amy Woodgate House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

My mother was treated with utmost respect and dignity as were myself my family and friends when frequently visiting. Without Amy Woodgate my mum's twilight years would have lacked so much laughter happiness and self respect. It is an amazing specialist centre and deserves every accolade. I will always recommend the staff who, actually, will be forever family to us. I only have glowing comments to make and defy anyone to challenge them. Fantastic xxx

How likely would you be to recommend Amy Woodgate House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have and continue to be impressed with Amy Woodgate the care and affection they show my mother is beyond good and definitely of a standard that other care homes should strive for, every member of staff on the unit make a point of saying hello to every person residing there each and every time they come on duty.
Nothing seems to ever be a problem be it with toileting or illness they just do everything the way you can only hope all care homes do too, they have genuine love for their residence, watch that they are eating drinking tired hot cold the whole nine yards then some.
I cannot praise all the staff enough right down to the administration they all care and know their charges.

How likely would you be to recommend Amy Woodgate House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Amy Woodgate is an amazing resource staffed by carers who truly want to do their best for residents. I couldn't have asked for better care for my dad and they gave me much needed support during a time that was very difficult for both my dad and me. The staff have a high level of understanding of dementia that is only rarely found and they put this understanding into practice in a lovely dementia-friendly building. The kindness and patience shown to my dad and me will be remembered for a very long time. I will never be able to thank them enough.

How likely would you be to recommend Amy Woodgate House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The care given at Amy Woodgate cannot be faulted, all the residents are treated as if they are part of a family in a very friendly environment. All the staff pay a great deal of time to each individual resident giving them the love, care and attention that cannot be surpassed. The whole atmosphere in Amy Woodgate immediately makes you feel that your loved one will be taken care of, whether it be their health, cleanliness or food requirements.
There is always some activity being planned, in which the residents can participate if they want to. The residents are given the choice to do what they want just as if they were still in their own homes. All the rooms are en-suite and are kept clean every day to a high standard. All the residents clothes are washed and ironed regularly in house. There is a very good hairdresser salon in house. The food cannot be faulted, it is prepared in house and it is always fresh and plentiful. Amy Woodgate is a good example to every home.

How likely would you be to recommend Amy Woodgate House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Brilliant service from lovely people. We couldn't be happier. The home is really well run and Dad's as happy as he could be given his condition. We're really impressed with everyone and how generous and caring they are.

How likely would you be to recommend Amy Woodgate House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Quality care at its best should be more like this . The people living there are treated with the highest level of dignity and respect. The whole team are approachable and have empathy and caring attitudes from the cleaners to the manager. I don't think they could do better and the residents are happy which is reassuring when you face such a difficult illness like dementia. Well done to everyone who works there, they are spot on with what they do. Wish there were more homes like this.

How likely would you be to recommend Amy Woodgate House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Care Homes London 2017

Recipient: Amy Woodgate House

Date: Saturday 01 Apr 2017

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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