Amy Woodgate House

Nigel Fisher Way, Chessington KT9 2SN

Amy Woodgate House work to promote independence within a secure, homely environment, ensuring all residents are treated as individuals and with dignity and respect.

As a resident of Amy Woodgate you are encouraged to live as independently as possible within a safe and caring environment.

Amy Woodgate House are committed to making that each resident and service user receives a fair service and a person-centred approach to their care.

Group: Your Healthcare Community Interest Company

Person in charge: Dian Sampson (Manager)

Local Authority / Social Services: Royal Borough of Kingston upon Thames Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 44 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 44

Rooms with ensuite WC: 44

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Amy Woodgate is located in Chessington Surrey in Nigel Fisher Way Chessington adjacent to the Merrit Medical Centre.
The nearest train station is Chessington South (approximately 10 Minutes walk away)
Buses - K4, 465 , 71

Visiting:

The support and involvement of your relatives and friends is very welcome and visitors are allowed at any time.

Parking:

Limited parking on site, parking available on local streets.

Latest Care Quality Commission* Report on Amy Woodgate House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Amy Woodgate House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Amy Woodgate House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.839 for Amy Woodgate House is calculated as follows: ( (153 Excellents x 5) + (25 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 180 Ratings = 4.839

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.682 Points relating to the number of positive Reviews for Amy Woodgate House is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.8 positive Reviews (44 registered maximum number of service users ÷ 5). 6 Reviews ÷ 8.8 Target = 0.682

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Amy Woodgate House has a Review Score of 9.5 (9.521) from 15 Reviews


Average Ratings

  • Excellent
    14
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Amy Woodgate House?

  • Extremely LIKELY
    15
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Amy Woodgate House

  • Daughter of Resident/Service User
    12
  • Son of Resident/Service User
    2
  • Friend of Resident/Service User
    1

My mother was a resident for 2 yrs and I couldn't have wished for her to be anywhere better. The care she received from the staff was with respect/dignity and a smile, under what I considered at times, to be challenging circumstances. The home is bright and homely with very comfortable rooms which were always clean. Worthy of a 5 star rating.

How likely would you be to recommend Amy Woodgate House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

My mother spent at least 6 years in Amy Woodgate and from the beginning she was treated with dignity and respect, she was pampered by the staff and allowed to be herself. When we came to visit we always felt welcome and everyone was very hospitable.
A week before my mother died I came and stayed in the home with her, I was so impressed by all the staff, especially my mums personal carers. I could not have asked for a better facility and thank all of them for looking after Mum in her final years of life. I rate Amy Woodgate 10 out of 10!

How likely would you be to recommend Amy Woodgate House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

My mother was a resident at Amy Woodgate for approximately 3 years and enjoyed every second of being there. The staff were exceptional in the way they dealt with the residents "nothing was ever too much trouble", they were caring and extremely attentive. They took time to get to know the residents and clearly interacted with them at all times.
My Mum being there gave myself and sister peace of mind in the knowledge she was being well cared for and above all very safe.
Their motto was " live for the moment".
Amy Woodgate provided my Mum with an extra 3 years of her life and perhaps the best last years of her life, she was never lonely she was very well fed and always smart and clean.
The staff showed extreme patience at all times even with some very difficult residents. They were all very warm, kind and welcoming.
Recently they have introduced a garden of remembrance, a thoughtful thing to have done. I am constantly telling people about Amy Woodgate and how brilliant it is.

How likely would you be to recommend Amy Woodgate House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My mother was a resident here for over 3 years and has recently just passed away. The care, compassion and dignity given to my mother during those years were excellent. The home is a specialist dementia care home. It was a very traumatic decision to place my mother into care, however knowing that she was in a safe environment and would be looked after by caring staff made it easier to bear.
I would highly recommend this care home if your relative has dementia, the staff are well trained and all staff are attentive and supportive. There is an excellent manager and her team who are very responsive to requests. This is by far the best dementia home around for miles.

How likely would you be to recommend Amy Woodgate House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

My mum was a resident at Amy Woodgate House from January 2014 to February 2017. Prior to that, she had attended the day centre.

Right throughout, she enjoyed an excellent and dedicated service from all members of the staff led by the manager. They were extremely professional and equally dedicated in all sections to encompass hygiene, catering, counselling, both internally and from the borough's support services. Many thanks for the beautiful memories.

How likely would you be to recommend Amy Woodgate House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My father lived at Amy Woodgate House for just over 2 years, he originally went to their Day Centre, eventually becoming a resident. From his first minute until his last, the staff could not have been more caring, professional or compassionate. Everything you can think of or wish for is provided but the other things they do are beyond anything you imagined - from spontaneous tea parties, through to organized events and so much more. The little things they do are huge and their impact wonderful. Everyone these days talks about patient centred care but until you have a loved one at Amy W you really haven't seen it in action and the difference it makes to the residents and their loved ones is incredible. The staff really do know and love their residents. The daily fun and laughter in this home is a tonic for everyone. The manager has a unique and inspirational magic wand and her entire team (cleaners, kitchen staff, carers, managers et al) are the fairy dust within it. This is a truly special home.

How likely would you be to recommend Amy Woodgate House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Dian Sampson, Manager at Amy Woodgate House responded to this review on 23 Nov 2017:

Thank you for such a wonderful review, from the Team at Amy Woodgate.

My mum passed away on the 22nd of March 2017 in her room at Amy Woodgate House where she had spent the past seven years. Her death was peaceful and I was able to be with her and was supported by all the staff on the unit. The staff of Amy Woodgate House over those 7 years met her needs as they increased and provided a homely environment with high standards of care.

How likely would you be to recommend Amy Woodgate House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

My father spent 3 wonderful years at Amy Woodgate with staff who were caring, considerate and understanding. He had dementia but had an excellent rapport with the staff, even more than he had with us. They understood his needs and strived hard to meet them. His unit had 12 residents and as such, missed the magic number to have 3 staff instead of 2 which did overstretch the demands put upon staff. This was obvious in the evenings when 2 staff had to get residents ready for bedtime.

We visited him daily and left home feeling relieved that he was in good hands. Some staff reached 5* status and some less, but we accepted this. Our only disappointment was that he was not allowed to come back for his end of life care, even though it was for clearly for general support and no nursing interventions. He died sadly but peacefully in a new nursing home within 4 days of discharge. I am sure going back to his own familiar room would have made a difference to him in his last few days on this earth.

How likely would you be to recommend Amy Woodgate House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

My mum was a resident at Amy Wwodgate between August 2010 and April 2016, when she sadly passed away.
Without exception, the staff there were courteous, respectful, caring and kind.

It was a very difficult decision to take, in placing mum into care, but, we are so grateful that Amy Woodgate could accomodate her, and, we will always be grateful to them for everything they did.

How likely would you be to recommend Amy Woodgate House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

My mother was treated with utmost respect and dignity as were myself my family and friends when frequently visiting. Without Amy Woodgate my mum's twilight years would have lacked so much laughter happiness and self respect. It is an amazing specialist centre and deserves every accolade. I will always recommend the staff who, actually, will be forever family to us. I only have glowing comments to make and defy anyone to challenge them. Fantastic xxx

How likely would you be to recommend Amy Woodgate House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I have and continue to be impressed with Amy Woodgate the care and affection they show my mother is beyond good and definitely of a standard that other care homes should strive for, every member of staff on the unit make a point of saying hello to every person residing there each and every time they come on duty.
Nothing seems to ever be a problem be it with toileting or illness they just do everything the way you can only hope all care homes do too, they have genuine love for their residence, watch that they are eating drinking tired hot cold the whole nine yards then some.
I cannot praise all the staff enough right down to the administration they all care and know their charges.

How likely would you be to recommend Amy Woodgate House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Amy Woodgate is an amazing resource staffed by carers who truly want to do their best for residents. I couldn't have asked for better care for my dad and they gave me much needed support during a time that was very difficult for both my dad and me. The staff have a high level of understanding of dementia that is only rarely found and they put this understanding into practice in a lovely dementia-friendly building. The kindness and patience shown to my dad and me will be remembered for a very long time. I will never be able to thank them enough.

How likely would you be to recommend Amy Woodgate House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

The care given at Amy Woodgate cannot be faulted, all the residents are treated as if they are part of a family in a very friendly environment. All the staff pay a great deal of time to each individual resident giving them the love, care and attention that cannot be surpassed. The whole atmosphere in Amy Woodgate immediately makes you feel that your loved one will be taken care of, whether it be their health, cleanliness or food requirements.
There is always some activity being planned, in which the residents can participate if they want to. The residents are given the choice to do what they want just as if they were still in their own homes. All the rooms are en-suite and are kept clean every day to a high standard. All the residents clothes are washed and ironed regularly in house. There is a very good hairdresser salon in house. The food cannot be faulted, it is prepared in house and it is always fresh and plentiful. Amy Woodgate is a good example to every home.

How likely would you be to recommend Amy Woodgate House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Brilliant service from lovely people. We couldn't be happier. The home is really well run and Dad's as happy as he could be given his condition. We're really impressed with everyone and how generous and caring they are.

How likely would you be to recommend Amy Woodgate House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

Quality care at its best should be more like this . The people living there are treated with the highest level of dignity and respect. The whole team are approachable and have empathy and caring attitudes from the cleaners to the manager. I don't think they could do better and the residents are happy which is reassuring when you face such a difficult illness like dementia. Well done to everyone who works there, they are spot on with what they do. Wish there were more homes like this.

How likely would you be to recommend Amy Woodgate House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Submit a Review for Amy Woodgate House

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Contact Details

Please provide your details as we may contact you to verify this review. Reviews cannot be submitted anonymously. Your details may be passed to the care provider or to its service provider handling reviews but not to any other third party. They will not be published. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website, the care provider website and potentially on selected websites/social media. Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers. It can take up to 30 days for a review to be published or deemed non-compliant.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please do not use names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

6 Bed Vacancies

posted 15 May 2018

Specialist Dementia Care beds available for Self Funding Residential placements. Self Funding - Respite Beds also available

Awards / Recognitions

April 2017

Top 20 Care Homes London 2017

Recipient: Amy Woodgate House

Date: Saturday 01 Apr 2017

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Amy Woodgate House