Amy Woodgate House

Recently they have introduced a garden of remembrance, a thoughtful thing to have done. I am constantly telling people about Amy Woodgate and how brilliant it is.

I would highly recommend this care home if your relative has dementia, the staff are well trained and all staff are attentive and supportive. There is an excellent manager and her team who are very responsive to requests. This is by far the best dementia home around for miles.

My mum was a resident at Amy Woodgate House from January 2014 to February 2017. Prior to that, she had attended the day centre.

Right throughout, she enjoyed an excellent and dedicated service from all members of the staff led by the manager. They were extremely professional and equally dedicated in all sections to encompass hygiene, catering, counselling, both internally and from the borough's support services. Many thanks for the beautiful memories.

My father lived at Amy Woodgate House for just over 2 years, he originally went to their Day Centre, eventually becoming a resident. From his first minute until his last, the staff could not have been more caring, professional or compassionate. Everything you can think of or wish for is provided but the other things they do are beyond anything you imagined - from spontaneous tea parties, through to organized events and so much more. The little things they do are huge and their impact wonderful. Everyone these days talks about patient centred care but until you have a loved one at Amy W you really haven't seen it in action and the difference it makes to the residents and their loved ones is incredible. The staff really do know and love their residents. The daily fun and laughter in this home is a tonic for everyone. The manager has a unique and inspirational magic wand and her entire team (cleaners, kitchen staff, carers, managers et al) are the fairy dust within it. This is a truly special home.

My mum passed away on the 22nd of March 2017 in her room at Amy Woodgate House where she had spent the past seven years. Her death was peaceful and I was able to be with her and was supported by all the staff on the unit. The staff of Amy Woodgate House over those 7 years met her needs as they increased and provided a homely environment with high standards of care.

My father spent 3 wonderful years at Amy Woodgate with staff who were caring, considerate and understanding. He had dementia but had an excellent rapport with the staff, even more than he had with us. They understood his needs and strived hard to meet them. His unit had 12 residents and as such, missed the magic number to have 3 staff instead of 2 which did overstretch the demands put upon staff. This was obvious in the evenings when 2 staff had to get residents ready for bedtime.

We visited him daily and left home feeling relieved that he was in good hands. Some staff reached 5* status and some less, but we accepted this. Our only disappointment was that he was not allowed to come back for his end of life care, even though it was for clearly for general support and no nursing interventions. He died sadly but peacefully in a new nursing home within 4 days of discharge. I am sure going back to his own familiar room would have made a difference to him in his last few days on this earth.

Without exception, the staff there were courteous, respectful, caring and kind.

It was a very difficult decision to take, in placing mum into care, but, we are so grateful that Amy Woodgate could accomodate her, and, we will always be grateful to them for everything they did.

My mother was treated with utmost respect and dignity as were myself my family and friends when frequently visiting. Without Amy Woodgate my mum's twilight years would have lacked so much laughter happiness and self respect. It is an amazing specialist centre and deserves every accolade. I will always recommend the staff who, actually, will be forever family to us. I only have glowing comments to make and defy anyone to challenge them. Fantastic xxx

There is always some activity being planned, in which the residents can participate if they want to. The residents are given the choice to do what they want just as if they were still in their own homes. All the rooms are en-suite and are kept clean every day to a high standard. All the residents clothes are washed and ironed regularly in house. There is a very good hairdresser salon in house. The food cannot be faulted, it is prepared in house and it is always fresh and plentiful. Amy Woodgate is a good example to every home.

Brilliant service from lovely people. We couldn't be happier. The home is really well run and Dad's as happy as he could be given his condition. We're really impressed with everyone and how generous and caring they are.

Amy Woodgate is an amazing resource staffed by carers who truly want to do their best for residents. I couldn't have asked for better care for my dad and they gave me much needed support during a time that was very difficult for both my dad and me. The staff have a high level of understanding of dementia that is only rarely found and they put this understanding into practice in a lovely dementia-friendly building. The kindness and patience shown to my dad and me will be remembered for a very long time. I will never be able to thank them enough.

I cannot praise all the staff enough right down to the administration they all care and know their charges.

Quality care at its best should be more like this . The people living there are treated with the highest level of dignity and respect. The whole team are approachable and have empathy and caring attitudes from the cleaners to the manager. I don't think they could do better and the residents are happy which is reassuring when you face such a difficult illness like dementia. Well done to everyone who works there, they are spot on with what they do. Wish there were more homes like this.