Princess Christian Care Centre

Stafford Lake, Knaphill, Woking GU21 2SJ

Princess Christian Care Centre, Woking, Surrey
Princess Christian Care Centre, Woking, Surrey
Princess Christian Care Centre, Woking, Surrey

Princess Christian Care Home is one of the largest and most popular of its kind in Surrey – caring for the elderly and for people with a diagnosis of dementia. Situated in the beautiful village of Bisley, near Woking, the care home is well known for its achievements and pioneering commitment to dementia care.

They have achieved Investors in People (Gold) and are accredited by the Gold Standards Framework – an acknowledgement of the expertise of our superior End of Life Care services.

Princess Christian is a 93-bedded nursing and residential home and it has a history of almost 100 years as a care home – formerly as a home for elderly war veterans.

This home was rebuilt in 2009 to look identical from the outside, but to modern building specifications. The interiors have been transformed into purpose-built facilities for residents with dementia or related illnesses.

Each of the bedrooms has en-suite facilities, flat screen TVs and telephone points. There are several lounge areas, two large conservatories, two dining rooms and one large fully functioning restaurant style dining area within the building. There is also an onsite hair salon, a cinema room, a sensory room, comprehensive personal care facilities and landscaped secure grounds.

For the convenience of managing a large home, there are three independently managed units – each of which is led by a lead nurse. Princess Christian always has a minimum of three qualified registered nurses on duty 24-hours a day, supported by three unit managers, one deputy manager all reporting to the registered home manager.

All staff members are competent in delivering the highest quality care from a person-centred approach, according to each person’s likes and preferences. There is also the service of a chartered physiotherapist available to consult regarding your loved one’s mobility or functional issues.

Group: Nellsar Care Homes

Person in charge: Mario Taherian (Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 96 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Parkinson's Disease • Stroke

Admission Information: Ages 65+.

Single Rooms: 92

Shared Rooms: 2

Rooms with ensuite WC: 89

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

The care home is easily accessible by road and rail. Travel information: From M3: Take Junction 3 for the A322 south towards Guildford. After Bisley, turn right after traffic lights into Stafford Lake. Princess Christian Care Centre is on the right after 600 yards.

From M25: Take Junction 11 for A320 towards Woking for 4 miles until 4th Six Cross Roads Roundabout. Take 5th exit (Chobham/Knaphill) and continue 3½ miles through the Knaphill high street. Coming out of Knaphill, go straight at traffic lights, into Limecroft Rd. After 50 yards at the next traffic lights, go left into Bagshot road and immediately turn right into Stafford Lake. Princess Christian Care Centre is on the right after 600 yards.

By Train: Woking station is 20 minutes and Brookwood Station is 10 minutes by taxi.

Visiting:

We maintain an open-hours visiting policy, which means relatives and friends are welcome to drop by and see their loved ones at any time. Families are always welcome to join their relatives for afternoon tea or lunch.

Latest Care Quality Commission* Report on Princess Christian Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.3 Princess Christian Care Centre has a Review Score of 9.3 (9.282)

The Review Score of 9.3 (maximum of 10) for Princess Christian Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 33 Reviews over all time. This Average Rating is also the rating value for Princess Christian Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 12 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.657 for Princess Christian Care Centre is calculated as follows: ( (262 Excellents x 5) + (104 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 379 Ratings = 4.657

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.625 Points relating to the number of positive Reviews for Princess Christian Care Centre is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 19.2 positive Reviews (96 registered maximum number of service users ÷ 5). 12 Reviews ÷ 19.2 Target = 0.625

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    21
  • Good
    12
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Princess Christian Care Centre?

  • Extremely LIKELY
    27
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Princess Christian Care Centre

  • Daughter of Resident/Service User
    15
  • Son of Resident/Service User
    6
  • Wife of Resident/Service User
    6
  • Husband of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • more

My father was admitted in October 2016. He received palliative care only, with a deteriorating neurological condition. The staff were caring and considerate, showing respect for my father. They also made sure we were 'fed and watered'! We could visit at any time and stay as long as we wished. Any concerns were dealt with promptly.

How likely would you be to recommend Princess Christian Care Centre? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My husband was always treated with the utmost respect during his stay. The staff were attentive to his needs at all times. He felt safe and secure. Great consideration was always given to his complex needs, both mental and physical. Everything was done to maintain his dignity in all circumstances.

How likely would you be to recommend Princess Christian Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

The staff at this home were exceptional. My father built a real rapport with same as he was there fairly long term. They always had a smile, very local to us - his condition was complex, nothing was too much trouble! Wonderful care.

How likely would you be to recommend Princess Christian Care Centre? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

My husband was treated extremely well, cannot praise staff enough.

How likely would you be to recommend Princess Christian Care Centre? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Staff friendly, Residents always clean and smelling fresh. Care home always clean.

How likely would you be to recommend Princess Christian Care Centre? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Satisfactory

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

My mother suffered Alzheimer's and spent the last 4 months of her life at Princess Christian. During that time all the staff were caring, thoughtful and considerate. They understand the needs of their tenants and how this terrible illness affects the friends and relatives of the sufferer. Every visit was met by a welcome from every member of staff, it did not matter if they were the admin, nurses, carers or cleaners. The smile and welcome was there. The offer of a drink or something to eat was also always on offer. We were kept informed of my mother's health by regular telephone updates as well as face to face chats when we visited. When the end was near the staff were there 24/7 with my mother so she was never alone. I cannot thank them all enough for helping us through a very difficult time.

How likely would you be to recommend Princess Christian Care Centre? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Mother moved to Princess Christian Care Centre when she needed nursing care and could no longer stay at the residential home. The staff were all very attentive and worked hard to ensure she felt at home. They paid great attention to mothers needs and made sure they cared for her in a way she wanted. She had a lost the ability to speak but they paid attention to her body language and were amazing.

How likely would you be to recommend Princess Christian Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My family was overwhelmed by the professionalism compassion and care for us all, while our father was here. Facilities were great, location is tranquil yet accessible and staff went above and beyond on every occasion.
I don't know what the secret is, but this is what every care home should aspire to be.

How likely would you be to recommend Princess Christian Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother dies peacefully on 10th December 2016 in the loving care of Princess Christian Care Centre staff.
She had been at the home for over four years and obviously gradually declined during the time.
The staff were amazing. Kind, supportive and professional.
I am so glad she spent her final days at Princess Christian Care Centre.

How likely would you be to recommend Princess Christian Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother was at Princess Christian Care Centre Bisley for 4 years and was extremely well looked after.
The staff couldn't do enough for her, they all spoke to her when they passed which made her feel like she had a large family around her.
I hope when I get too frail to look after myself there will be places like Princess Christian Care Centre around.

How likely would you be to recommend Princess Christian Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My first visit to Princess Christian was warm and welcoming. The whole accommodation was clean. The carers are and were always just that, caring. It was a home from home and whenever I visited my mother, it was as though I was visiting her at home.
My mum did have a couple of low days but a quick chat with the staff and my next visit her mood was lifted.

How likely would you be to recommend Princess Christian Care Centre? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I am extremely impressed with the care and help shown by the staff in Bisley Ward. They go beyond the call of duty in caring for the residents and I cannot praise them enough. They are the very best.

How likely would you be to recommend Princess Christian Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

What a lovely clean care centre. All the staff we met and dealt with were professional and helpful. Mum was always clean, hydrated and fed. She was greeted by name and spoken to in a caring manner

How likely would you be to recommend Princess Christian Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Facilities: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was very impressed by the loving care given by the staff to my husband and family. They listened to our requests for his care and were always kind and sympathetic with time to talk with us.

How likely would you be to recommend Princess Christian Care Centre? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother was in the Princess Christian Care Centre for three weeks. You could not have had better attention all the carers were excellent and could not have done any more for you. Everyone was jolly and always had a smile on their face.

How likely would you be to recommend Princess Christian Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife was terminally ill with a brain tumour. We approached the Princess Christian Care Centre while my wife was a patient at hospital. From our first telephone call to the care home we were treated with respect and given all the information needed to make a decision. The courtesy of the staff was excellent and the manager was kind, considerate, helpful and took on the organising of the transit and care of my wife. Despite only being in their care for 8 days, my wife was most comfortable, peaceful and truly well cared for. I have no hesitation in recommending this care home.

How likely would you be to recommend Princess Christian Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother enjoyed her last year at the home and it was a pleasure to visit her.

How likely would you be to recommend Princess Christian Care Centre? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The care given to my mum who was suffering with dementia was fantastic. They undertood all the problems that come with the illness. When my mum suffered a bleed on the brain 6 months after entertaining the home, the staff at Princess Christian treated her with respect and dignity.

She was always clean, her hair brushed and in clean clothes. Mum was unable to do anything for herself and could not move or communicate. The staff were in contact with me on a regular basis. I couldn't ask for more.

How likely would you be to recommend Princess Christian Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Princess Christian provided amazing care to my father during his short stay. Nothing was too much for the staff. As he was bed bound, it was lovely to see them taking the time to spend with him.

How likely would you be to recommend Princess Christian Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

My mother was a resident here for nearly 4 years. In all that time she was given wonderful care and shown great dignity at all times. As a relative I was always made to feel welcome and always had no reluctance to approach any member of staff if there were any concerns with my mother. It is a very peaceful setting, and the building although Victorian in age, is modern throughout.

I would recommend this care home to anyone.

How likely would you be to recommend Princess Christian Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was very impressed with the care and friendliness of the staff and the care home in general.

How likely would you be to recommend Princess Christian Care Centre? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My husband was in his home for 19 months the treatment he received was wonderful. The staff were always on hand to care for his needs. They were all very attentive. Even the cleaners would stop and chat to him. I cannot fault the home at all.

How likely would you be to recommend Princess Christian Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My relative had to be moved into care quickly due to a fall and we were able to get a room for her immediately on a Sunday. Her care was excellent nothing was too much trouble. The nurses were always watching our for any change in her condition when she was referred to the GP or the local hospital. Drinks and meals were serves promptly and the menus has a range of choices. Sometimes the portion sizes were too large but this changed in due course. There are a number of activities for the residents to take part in including outings in the mini bus to local nurseries for coffee, flower arranging, crafts etc. This is an excellent care home with good care and dignity shown to all residents.

How likely would you be to recommend Princess Christian Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have been treated with great care and support by all the staff in the Bisley Unit. I cannot thank them enough for their help since I took up residence in the home in December 2015.

How likely would you be to recommend Princess Christian Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband was there for four years. He passed away Dec 31st 2015. Through no fault of the home. I could not thank them enough and the care he was given by all and everyone concerned.

How likely would you be to recommend Princess Christian Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has been a resident for over a year. When admitted, he was in such poor health that I did not expect to still have him with us for very much longer. I am convinced that my father would have passed away many months ago if it were not for the excellent nursing and general care he receives at Princess Christian.
I cannot recommend this care centre highly enough. All the staff from the cleaners, carers, nurses and management are always helpful and friendly. They treat my father with the utmost respect and dignity. My mother was understandably concerned when my father was first admitted to a nursing home, but now she is completely at ease knowing that my father is well looked after and in safe hands.

How likely would you be to recommend Princess Christian Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All staff were very kind, informative and supportive. Regularly made contact by phone and meetings without being prompted to do so.

How likely would you be to recommend Princess Christian Care Centre? Neither Unlikely or Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Mum was in Princess Christian for 3 weeks after a long stay in hospital before passing away. I could not have asked for a more supportive, compassionate and well run home for mum to end her days in. The staff looked after mum with such love that we felt she was almost a family member. Even down to looking after us and feeding us when we stayed over night for mums final days.

How likely would you be to recommend Princess Christian Care Centre? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

He was a very private man and did not mix well.

How likely would you be to recommend Princess Christian Care Centre? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The manager and all the team are absolute angels and that's the only way to describe him and his team. The ethos of the home putting their clients first and also looking after the family involved with loved ones at life's end is unbelievable, the love and care they took with my mum and ourselves. The managers words to me "Everyone needs everyone else" will remain with me forever.

How likely would you be to recommend Princess Christian Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

I was very impressed by the professionalism, sensitivity and pro-active helpfulness of all the staff with them I had dealing. The nurses were particularly sympathetic and caring. I throughout was thoroughly informed at every stage of my mothers illness.

How likely would you be to recommend Princess Christian Care Centre? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

My father-in-law passed away last week after spending just over two years at Princess Christian Care Centre. We have been very impressed with all the lovely kind staff, form the manager to the housekeeping staff, they are always kind and smiling and know everyone by name, including relatives. The menu is excellent and the home is always very clean, nothing was ever too much for these lovely people. They made a difficult time easier for us.

How likely would you be to recommend Princess Christian Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father-in-law spent a short time in care, but thanks to all the staff we feel he did not suffer in his last few weeks. We could not be happier with the level of care which he received whilst in care. Your staff were excellent not only looking after him but keeping us up to date.

How likely would you be to recommend Princess Christian Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

August 2016

February 2016

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Care Home Idol 2016

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