Princess Christian Care Centre

Stafford Lake, Knaphill, Woking GU21 2SJ

Princess Christian Care Centre, Woking, Surrey
Princess Christian Care Centre, Woking, Surrey
Princess Christian Care Centre, Woking, Surrey

Princess Christian Care Centre is one of Nellsar's flagship Care Homes. A state-of-the-art facility built in 2009, the Home provides specialist 24-hour care for elderly residents with a diagnosis of Dementia, or who have Nursing needs, and is staffed by a highly skilled and dedicated team of Nurses and carers.

Care at Princess Christian takes place in a tranquil and highly supportive environment. The Care team understands that moving into residential care can be a stressful experience for someone who has been accustomed to living in their own home. With this in mind, residents and their families are encouraged to personalise their rooms with their familiar belongings. This helps to create a ‘home from home’ and help residents live as independently as possible.

The Home offers bedrooms that are all tastefully decorated, with TV and telephone points. Other amenities include a Visitors' room, a Cinema room, a Physiotherapy treatment room, an onsite Hair Salon, a Sensory room, two dining rooms, two lounges and extensive secure gardens. Residents are also encouraged to remain active. The Activities team ensure there are a wide variety of personal and social activities available – something to suit everyone's needs.

Group: Nellsar Care Homes

Person in charge: Mario Taherian (Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 96 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Parkinson's Disease • Stroke

Admission Information: Ages 65+.

Single Rooms: 89

Shared Rooms: 2

Rooms with ensuite WC: 89

Facilities & Services: Palliative Care • Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Visiting:

We maintain an open-hours visiting policy, which means relatives and friends are welcome to drop by and see their loved ones at any time. Families are always welcome to join their relatives for afternoon tea or lunch.

Latest CQC* Report on Princess Christian Care Centre: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 Princess Christian Care Centre has a Review Score of 9.4 (9.436)

The Review Score of 9.4 (maximum of 10) for Princess Christian Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 23 Reviews over all time. This Average Rating is also the rating value for Princess Christian Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 14 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.707 for Princess Christian Care Centre is calculated as follows: ( (193 Excellents x 5) + (63 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 263 Ratings = 4.707

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.729 Points relating to the number of positive Reviews for Princess Christian Care Centre is based on 14 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 19.2 positive Reviews (96 registered beds ÷ 5). 14 Reviews ÷ 19.2 Target = 0.729

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    16
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Princess Christian Care Centre?

  • Extremely LIKELY
    19
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Princess Christian Care Centre

  • Daughter of Resident/Service User
    9
  • Son of Resident/Service User
    5
  • Wife of Resident/Service User
    4
  • Husband of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • more

My first visit to Princess Christian was warm and welcoming. The whole accommodation was clean. The carers are and were always just that, caring. It was a home from home and whenever I visited my mother, it was as though I was visiting her at home.
My mum did have a couple of low days but a quick chat with the staff and my next visit her mood was lifted.

How likely would you be to recommend Princess Christian Care Centre? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I am extremely impressed with the care and help shown by the staff in Bisley Ward. They go beyond the call of duty in caring for the residents and I cannot praise them enough. They are the very best.

How likely would you be to recommend Princess Christian Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

What a lovely clean care centre. All the staff we met and dealt with were professional and helpful. Mum was always clean, hydrated and fed. She was greeted by name and spoken to in a caring manner

How likely would you be to recommend Princess Christian Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Facilities: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was very impressed by the loving care given by the staff to my husband and family. They listened to our requests for his care and were always kind and sympathetic with time to talk with us.

How likely would you be to recommend Princess Christian Care Centre? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother was in the Princess Christian Care Centre for three weeks. You could not have had better attention all the carers were excellent and could not have done any more for you. Everyone was jolly and always had a smile on their face.

How likely would you be to recommend Princess Christian Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife was terminally ill with a brain tumour. We approached the Princess Christian Care Centre while my wife was a patient at hospital. From our first telephone call to the care home we were treated with respect and given all the information needed to make a decision. The courtesy of the staff was excellent and the manager was kind, considerate, helpful and took on the organising of the transit and care of my wife. Despite only being in their care for 8 days, my wife was most comfortable, peaceful and truly well cared for. I have no hesitation in recommending this care home.

How likely would you be to recommend Princess Christian Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother enjoyed her last year at the home and it was a pleasure to visit her.

How likely would you be to recommend Princess Christian Care Centre? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The care given to my mum who was suffering with dementia was fantastic. They undertood all the problems that come with the illness. When my mum suffered a bleed on the brain 6 months after entertaining the home, the staff at Princess Christian treated her with respect and dignity.

She was always clean, her hair brushed and in clean clothes. Mum was unable to do anything for herself and could not move or communicate. The staff were in contact with me on a regular basis. I couldn't ask for more.

How likely would you be to recommend Princess Christian Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Princess Christian provided amazing care to my father during his short stay. Nothing was too much for the staff. As he was bed bound, it was lovely to see them taking the time to spend with him.

How likely would you be to recommend Princess Christian Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

My mother was a resident here for nearly 4 years. In all that time she was given wonderful care and shown great dignity at all times. As a relative I was always made to feel welcome and always had no reluctance to approach any member of staff if there were any concerns with my mother. It is a very peaceful setting, and the building although Victorian in age, is modern throughout.

I would recommend this care home to anyone.

How likely would you be to recommend Princess Christian Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was very impressed with the care and friendliness of the staff and the care home in general.

How likely would you be to recommend Princess Christian Care Centre? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My husband was in his home for 19 months the treatment he received was wonderful. The staff were always on hand to care for his needs. They were all very attentive. Even the cleaners would stop and chat to him. I cannot fault the home at all.

How likely would you be to recommend Princess Christian Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My relative had to be moved into care quickly due to a fall and we were able to get a room for her immediately on a Sunday. Her care was excellent nothing was too much trouble. The nurses were always watching our for any change in her condition when she was referred to the GP or the local hospital. Drinks and meals were serves promptly and the menus has a range of choices. Sometimes the portion sizes were too large but this changed in due course. There are a number of activities for the residents to take part in including outings in the mini bus to local nurseries for coffee, flower arranging, crafts etc. This is an excellent care home with good care and dignity shown to all residents.

How likely would you be to recommend Princess Christian Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have been treated with great care and support by all the staff in the Bisley Unit. I cannot thank them enough for their help since I took up residence in the home in December 2015.

How likely would you be to recommend Princess Christian Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband was there for four years. He passed away Dec 31st 2015. Through no fault of the home. I could not thank them enough and the care he was given by all and everyone concerned.

How likely would you be to recommend Princess Christian Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has been a resident for over a year. When admitted, he was in such poor health that I did not expect to still have him with us for very much longer. I am convinced that my father would have passed away many months ago if it were not for the excellent nursing and general care he receives at Princess Christian.
I cannot recommend this care centre highly enough. All the staff from the cleaners, carers, nurses and management are always helpful and friendly. They treat my father with the utmost respect and dignity. My mother was understandably concerned when my father was first admitted to a nursing home, but now she is completely at ease knowing that my father is well looked after and in safe hands.

How likely would you be to recommend Princess Christian Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All staff were very kind, informative and supportive. Regularly made contact by phone and meetings without being prompted to do so.

How likely would you be to recommend Princess Christian Care Centre? Neither Unlikely or Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Mum was in Princess Christian for 3 weeks after a long stay in hospital before passing away. I could not have asked for a more supportive, compassionate and well run home for mum to end her days in. The staff looked after mum with such love that we felt she was almost a family member. Even down to looking after us and feeding us when we stayed over night for mums final days.

How likely would you be to recommend Princess Christian Care Centre? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

He was a very private man and did not mix well.

How likely would you be to recommend Princess Christian Care Centre? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The manager and all the team are absolute angels and that's the only way to describe him and his team. The ethos of the home putting their clients first and also looking after the family involved with loved ones at life's end is unbelievable, the love and care they took with my mum and ourselves. The managers words to me "Everyone needs everyone else" will remain with me forever.

How likely would you be to recommend Princess Christian Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

I was very impressed by the professionalism, sensitivity and pro-active helpfulness of all the staff with them I had dealing. The nurses were particularly sympathetic and caring. I throughout was thoroughly informed at every stage of my mothers illness.

How likely would you be to recommend Princess Christian Care Centre? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

My father-in-law passed away last week after spending just over two years at Princess Christian Care Centre. We have been very impressed with all the lovely kind staff, form the manager to the housekeeping staff, they are always kind and smiling and know everyone by name, including relatives. The menu is excellent and the home is always very clean, nothing was ever too much for these lovely people. They made a difficult time easier for us.

How likely would you be to recommend Princess Christian Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father-in-law spent a short time in care, but thanks to all the staff we feel he did not suffer in his last few weeks. We could not be happier with the level of care which he received whilst in care. Your staff were excellent not only looking after him but keeping us up to date.

How likely would you be to recommend Princess Christian Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

August 2016

February 2016

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Care Home Idol 2016

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