Stretton Hall Nursing Home

Very nice staff, lots of entertainment and very good care.

It was Mum's Birthday and staff came round to sing 'Happy Birthday'. All staff are lovely. We need clarity from home owners on attendance allowance value.

Excellent.

My father spent four months at Stretton Hall when he became too frail to stay at home. The care and attention, kindness and consideration shown by the whole staff was exemplary, right from his first day until the day he died. I could not recommend this home more highly to anyone needing care and attention in their final days.

Overall, I am delighted and really appreciate the care my Mum has received over the last 21 months. Warm, friendly, responsive staff who engage professionally, constructively and co-operatively with the residents and family. For all categories, I wanted to give an 'excellent' rating but feel that in reality, they don't quite make it - very good usually but not excellent, why? Not enough attention to detail, which actually is extremely important. The fees and the huge increase can never be value for money.

Following spells of respite care during 2022, my husband has been permanently in Stretton Hall since January 2023. At all times he has been cared for with respect and concern. As I am no longer able to look after him at home, Stretton Hall is the next best thing.

My mum has been well looked after at Stretton Hall. She recently lost her husband and all the staff have been supportive, inviting her to join in activities, socialise and helping her adjust. The activities coordinator organises a wonderful range of activities building on the interests of residents, with regular outings too. Every day, Mum gets to choose from an impressive menu and she enjoys eating in a homely, restaurant environment with others. The menus are planned based on the residents feedback, and adapted to suit individual preferences and needs. She can also choose to eat in her comfortable room, if she prefers. Everyone on the staff team works extremely hard to meet the needs of residents treating them with dignity and respect, and always a smile. The home is clean, bright and welcoming with regular special family events as well as opportunities to share information and give feedback.

My mum used the service after a fall and a very rapid decline in her health. She was always well cared for and found clean. Attempts were made to involve her more, but she was unable to join in the activities. Once used to the best times to contact the home, we, the family, were able to find out about her more. She was safe and well looked after.

Overall experience is very good. The home is welcoming, nicely furnished and decorated. The staff are excellent, and the food is good.

From the outset, I was med to feel welcome. The staff were outgoing and attentive, and I appreciated their care. Nothing seemed too much trouble. Their efficiency was there at every level, but it is administering medication or presenting the menu. Having had little appetite for food in the hospital, the catering team offered a splendid choice of meals. Staff found time to chat besides doing their duty. This even extended to my visitors. All in all, I felt secure and well looked after.

We really cannot speak highly enough of all the team; each and every one made Mum's final months the best they could have been; thank you.

The care that my dad receives at Stretton Hall is outstanding. From the moment I (quite literally) walked in off the hills on the spur of the moment to ask the administrator a thousand questions about care homes, knowing that my dad needed care, Stretton Hall has made me feel welcome - their ethos that relatives are part of the Stretton Hall family too really shines through. My dad is beautifully looked after, well fed, and has a lovely, peaceful room in the Garden Suite (for residents with dementia). Stretton Hall is excellent at keeping us informed, and any concerns that I have about my dad's changing health are always responded to quickly and have invariably already been spotted and addressed. The activities at Stretton Hall are varied and enjoyable, and my dad especially loves the music. But the thing that impresses me most about Stretton Hall, the thing that matters to me most, is the deep, genuine care and knowledge/understanding that the staff have for the residents. I see it both in the way staff engage with my dad and the way I see them interacting with the residents. I'm so glad he's there.

I'm so glad my husband was able to come here when I could no longer manage him myself. All the staff are so friendly, helpful and patient. I know he is always safe and well looked after.

Being the close friend of a resident for 50 years, I have to say his care for six weeks with all Stettin Hall nursing home until his death was absolutely exemplary. Everything about this nursing home was faultless. His room was large, clean and cosy. The staff were caring and so helpful and friendly. All his needs were catered to for end-of-life care.

My mother-in-law was a resident of Stretton Hall for the last two and a half years of her life. She consistently said that she was treated with kindness and that the food was good at the beginning of her stay. She was quite active and was given the freedom to walk the corridors whenever the mood took her and to sit and talk in the corridors and have a drink or some food so that she could talk to the passers-by! Even when she later became almost bedbound, she was positive about the home and her room and the staff.

During the time my dad was in your care, I was so grateful for the excellent care and attention you gave him. The staff were always warm and friendly, and I was so thankful that my dad was in such a lovely home where he was safe, happy and all his needs met.

Stretton Hall is a fully family set-up, welcoming visitors, especially spouses, with a genuinely warm and caring atmosphere. Resident's rooms are respected as their own space, and their own facilities are welcomed, subject to safety regulations, making the room a true home-from-home. Facilities to ease movement through the building enable residents to associate freely with others. The building itself is a blend of a manor house and a new purpose-built wing beautifully designed to fit in with the old building.

Stretton Hall staff at all levels welcomed my mother into their home and treated her at all times with kindness and compassion. The care changed as her needs changed; questions asked were always answered, and the final stage of her life was marked with respect and dignity.

Best wishes to all at Stretton Hall. Will certainly call in for a cup of tea and a slice of excellent care when passing.

My partner has been receiving end-of-life from the beginning of December 21. The nursing home is well run with staff, both medical and caring, displaying empathy and very personal care. She is bathed daily, and her clothes are changed daily. Her medication is also of a high standard, and changes are effected when necessary. The food is of a very high standard and beams in comparison with a good restaurant; it is prepared and cooked in the nursing home's kitchen from fresh ingredients. Occasionally problems fo arise, but they are dealt with promptly by management or nurses and carers where appropriate. The home has a lovely, friendly and relaxed atmosphere. My partner is receiving end-of-life care.