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Magnolia House Residential Care Home has a Review Score of 9.9 (9.910) out of 10, based on 13 reviews in the last 2 years. Over all time Magnolia House Residential Care Home has 48 reviews.
Review from David W (Son of Resident) published on 17 February 2023
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Reply from Gemma Elliott, manager at Magnolia House Residential Care Home
Thank you for taking the time to leave such a lovely review and for trusting in us to take care of your lovely parents
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Review from N H (Son of Resident) published on 17 February 2023
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Reply from Gemma Elliott, Manager at Magnolia House Residential Care Home
Thank you for your lovely review. It's a pleasure to have your mum here with us, she keeps everyone smiling
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Review from J T (Daughter of Resident) published on 16 February 2023
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Reply from Gemma Elliott, Deputy manager at Magnolia House Residential Care Home
Thank you for your lovely words, its a pleasure having your Mum with us
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Review from J M (Resident) published on 8 February 2023
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Reply from Gemma Elliott, Manager at Magnolia House Residential Care Home
Thank you for you kind response, it is a pleasure having you with us
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Review from P B (Daughter of Resident) published on 30 January 2023
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Reply from Gemma Elliott, Deputy manager at Magnolia House Residential Care Home
Thank you for your kind words, it is a pleasure having your Dad with us
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Review from A S (Son of Resident) published on 6 January 2023
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Reply from Gemma Elliott, Deputy manager at Magnolia House Residential Care Home
Thank you for taking the time to leave such lovely feedback, its a pleasure to have your mum with us.
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Review from Denise T (Daughter of Resident) published on 6 January 2023
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Reply from Gemma Elliott, Deputy manager at Magnolia House Residential Care Home
Thank you for your kind words and lovely feedback. Its a joy to have your mum with us and she brings just as much life and joy to our home.
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Review from Rosemary B (Sister of Resident) published on 30 December 2022
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Reply from Gemma Elliott, deputy manager at Magnolia House Residential Care Home
Thank you for taking the time to leave feedback and your kind words
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Review from Diane L (Niece of Resident) published on 29 December 2022
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Reply from Gemma elliott, Deputy manager at Magnolia House Residential Care Home
Thank you so much for your kind words , it is a pleasure to have your aunt with us!
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Review from J M (Daughter of Resident) published on 29 December 2022
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Reply from Gemma Elliott, deputy manager at Magnolia House Residential Care Home
Thank you for taking the time to give us feedback and your kind words. We are glad you are happy with your dad's care and any issues have been resolved. Please don't hesitate to come speak to a member of management if you ever have any concerns.
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Review from Sue T (Daughter-in-law of Resident) published on 29 December 2022
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Reply from Gemma Elliott, deputy manager at Magnolia House Residential Care Home
Thank you for taking the time to leave your feedback and for your kind words it means a lot to our staff to hear such lovely feedback.
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Review from Astrid H (Daughter of Resident) published on 29 December 2022
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Reply from Gemma elliott, Deputy manager at Magnolia House Residential Care Home
Thank you for taking the time to leave us feedback, its lovely to hear! Thank you! Its all a joy to have your mum with us and know you are happy with her care.
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Review from D L (Friend of Resident) published on 28 December 2022
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Review from Linda R (Daughter of Resident) published on 23 December 2022
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Reply from Gemma Elliott, Deputy Manager at Magnolia House Residential Care Home
Thank you for your kind feedback, hopefully we will have more farm trips in the new year
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Review from T G (Friend of Resident) published on 23 December 2022
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Reply from Gemma Elliott, Deputy Manager at Magnolia House Residential Care Home
Thank you for your kind words, our residents look forward to the children coming each week.
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Review from Dawn S (Daughter of Resident) published on 23 December 2022
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Reply from Gemma Elliott, Deputy Manager at Magnolia House Residential Care Home
Thank you for your kind words, it's a pleasure having her with us.
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Review from Ann R (Daughter of Resident) published on 30 November 2020
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Reply from Tracy Dennington, Manager at Magnolia House Residential Care Home
Thank you for your kind words, we love having your Mum with us.
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Review from Lynn C (Daughter of Resident) published on 30 November 2020
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Reply from Tracy Dennington, Manager at Magnolia House Residential Care Home
Thank you for your kind review, we can't wait to welcome you back into Magnolia House.
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Review from Alison R (Daughter of Resident) published on 26 November 2020
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Reply from Tracy Dennington, Manager at Magnolia House Residential Care Home
Thank you for your kind review, your Mum was such a lovely lady and is truly missed.
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Review from Marie G (Daughter of Resident) published on 17 February 2020
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The Review Score of 9.9 (9.910) out of 10 for Magnolia House Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.910 for Magnolia House Residential Care Home is calculated as follows: ( (142 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 155 Ratings = 4.91
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Magnolia House Residential Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 13 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 25 Dec 2021
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