Brampton Lodge Care Centre

The family are so thankful for everything you did for my Mother in Law and the rest of the family, we will be forever grateful xxx

My dad was admitted to Brampton Lodge in November 2025, and after his initial stay on the dementia ward downstairs - where he received wonderful care - he was moved upstairs for end of life care. From the moment we viewed his room (upon acceptance from hospital) and spoke to some of the staff-we were so relieved. Dad received so much love and support from many staff whilst in Brampton Lodge and we as a family are eternally grateful. There will always be small issues in caring for dementia and illnesses of dads kind, however it is the way they are dealt with that matters. Brampton Lodge (Louis and Emma -Managers) have an open door policy, nothing is hidden, nothing is ignored and nothing is not dealt with in the kindest way. I truly believe that to get respect you have to give respect and this is what all the staff members provide. My mum found it so hard watching dad deteriorate but would often receive a hug off one of the staff and a listening ear. That is Brampton Lodges way!

Since my last review little has changed. Overall, I am more than satisfied my wife is receiving excellent care and attention.

I enjoy my visits and interaction with residents

We moved my mum to Brampton Lodge Care Home after being very unhappy with her previous care home, and the difference has been incredible. Mum has advanced dementia, so strong leadership was crucial. Although she's only been here six weeks, I already have complete trust and faith in the manager. In my experience, the quality of a home depends on the manager - and he is brilliant. He has been accommodating, proactive and ensured Mum's care is truly tailored to her needs.

The staff treat her with dignity, patience and kindness, and communication is excellent. The food is very good and they've been fantastic at accommodating her dietary needs. The activities team also deserve recognition for creating meaningful, inclusive moments for residents.

We finally have real peace of mind. Thank you to the whole team.

Our experience at Brampton lodge day care for my partner has been second to none! The staff are so helpful and supportive in every way .. Allen really enjoys going, he attends 3 days a week, The staff are warm and welcoming on arrival, it's great for Allan to have a male carer too which he has a great relationship with ( Finn)

My mum attends the day care centre four times a week. She loves going. I can't thank Kirsty and her team for the caring, friendly and professional way they are with my mum. It's given mum a new lease of life. Mum loves the company and it's given me the peace of mind that's she's in good hands. They pick her up and bring her home. It's a lovely place and I would recommend it to anyone, as I have done several times.

Also, really good staff communication when issues have arisen over a jealous 90+ male friend who would rather she sit at home bored and lonely than she go out and enjoy herself.

My Mother attends the daycentre, we were really struggling at home and were feeling lost, we came to look around where we met Kirsty and her team, she offered so much help and advice, we were offered a trial day, where my mother was dropped off by myself and I was able to complete some chores around her house and do some shopping and time for myself. My mother had a great time and couldnt stop smiling about the dancing and knitting (which she has not been able to do for years) You truly are a life saver! I now have some time to myself, as well as my mother being well looked after and in a safe and happy environment, Thank you Brampton Lodge Daycentre

My mum Diane attends brampton.lodge day centre and she fully enjoys going there 3 days a week I'm extremely happy with the level of service and care she is given by the very competent individuals who work the way are extremely skilled care operatives ani I highly recommend to anyone who has a cognitive impairment or other i am very please with how my mum has been treated and myself who respect what thay do for all there and am always informed regularly with updates I can't thank you enough you'res faithfully Brian

I have been taking mum to Brampton Lodge Day Centre for the past 4 months and the experience has been fantastic from day 1. Mum is generally reserved in new environments, but was made to feel so welcome that she settled in almost immediately. The day centre gives her valuable social interaction and stimulation in an inclusive environment and gives mum structure to her day and something to talk about in the evenings. The team have always been cognisant of her changing needs and have always worked to meet them. She has been on several outings where the staff have gone above and beyond to ensure the participants had a thoroughly enjoyable time. She is always greeted and farewelled by name and with hugs and cuddles. I can't thank the team enough for their care and enthusiasm - they are an amazing bunch. A special thank you to Kirsty, the day centre manager, who has been unfailingly helpful.

From the management down, this is a care home that is really trying to make a difference and are always trying to improve the care they offer. The resident is firmly at the heart of everything they do.

It would appear that for some members of staff its all to much trouble to respond to a request for help, while others are only to willing to assist. The cleanliness & food at Brampton are excellent a quicker response to the alarm bell would also help

My aunt has settled, she really likes the permenant staff. I have noticed that some resident that can't really feed themselves need some more support. The games, dancing, vicar and all activities are excellent.

Mum's had two birthday's there now and they've really made a fuss of her. Brampton Day Centre staff mean the world to us, thank you for all you do it's really appreciated.

My wife has been here two weeks. My initial impression has been a good one with only a few minor issues. We will see over a longer period of time how things proceed.

Our mum has been at Brampton for up to 12 months. Our overall experience of the home has been a good one. It can be difficult to gain access when visiting after the office staff have left. Mum is generally kept clean, but we feel standards have slipped of late particularly with the bedding being not changed regularly. The staff who see Mum really now know her little traits and accommodate accordingly to Mum's mood. We find the staff helpful when asked to help, if we require any information on medications or food, they are great in letting us know. One member of staff was amazing downstairs but has now gone upstairs. Another member of staff is Mum's favourite.

Brampton Lodge is in need of much improvement and is certainly not the care home that it was a few years ago. They have had 3 different managers over the last year or so since the home came under new ownership/management. I have raised many a complaint with management and had promises of improvement but none have materialised. I have complained to Social Services and CQC. Staff turnover is very high and lots of the great staff have left. There are a few wonderful, caring staff who remain but these are few and far between. Lots of agency staff being used who don't get a proper handover and therefore are not aware of the residents needs as detailed in their care plans. Basic care needs such as regular personal care and hydration are not met. Communication between management, nursing staff and carers is very poor. I would not recommend this care home to anyone!

Mum was admitted to Brampton from hospital after a heart attack. Everybody was so kind and considerate, and the physiotherapy team were on hand to set me mum up and about and were fantastic. The care we received for Mum was very good, and the staff were always at hand if Mum needed anything.

Brampton Lodge Care Centre has been amazing. All staff are friendly and take great care. My mother is very happy when she attends. If I did not have Brampton, I simply would not be able to manage with her needs, I have cared for her and her dementia has progressed massively. Brampton gives me the ability to work knowing my mum's safe.