Brampton Lodge Care Centre

Staff very friendly and always there to help and advise me. I go 4 times a week to visit and, apart from things going missing, I am very satisfied with his care.

My wife has been a resident at Brampton Lodge Dementia Unit for almost four years. In that time, I have always had the utmost admiration for the care and dedication of all the staff. Day and night, nothing is too much trouble, even though the extra problems caused by the Covid lockdown. At times, my wife sleeps very irregularly hours, but whenever she is awake, there is always someone to help her and prepare food etc. I know that would not happen in some care homes. Brilliant staff. Brilliant care home.

Our Mum went into Brampton Lodge during 2021 and 2022. It was on occasion, a difficult time with the Covid situation and communication between care homes and families is so important. However, we found Brampton Lodge to be first-class in this area. Our phone calls were always answered, our emails were always responded to and nothing was too much trouble. We were made to feel like family and with the open-door policy that is in place, it was comforting to know everything was transparent for you to see. The care my mum received was lovely, everyone made a big fuss of her and made her feel part of a bigger family that exists there. Her room was bright and airy and always clean, as were the communal areas. Even though trips and days out were affected by the Covid situation, there were always monthly planned events when allowed and activities for Mum to join in with. We found Brampton Lodge to be a little 'Jewel in the crown', where care homes are concerned!

My mother was in Brampton Lodge for six weeks in March/April 2021 and the care she received was absolutely superb, the room was very nice and clean, my mum said the food was very nice, the staff were kind and caring with my mum and the physio that she received was of a high standard and got her back on her feet.

I would highly recommend Brampton Lodge as a care home.

My husband came to Brampton Lodge a week ago from the hospital. Very sadly he passed on having spent less than a week here. The end of his life came much sooner than expected. The care he received was just wonderful. Nothing was too much trouble. The compassion showed to him and I was tremendous. I can’t thank everyone involved enough.

Care is good but often a lot of temporary bank staff on duty weekend/holiday times. Significant turnover of staff - some very good. Carers lost to better-paid career jobs.

Really an excellent place.

I know my mum is safe here and that is such a comfort to me being so far away.

All of the staff seem to interact nicely with the residents. The only issue we have had to date is that we asked the kitchen in the resident's lounge if they could give us some ice for a drink we had brought in for our sister and they said they don't have ice!

My mum came to Brampton Lodge’s nursing unit at the end of May 2019. We had reached the stage where Mum could not be cared for safely at home, but we were very nervous about finding the right home. Brampton Lodge may not indulge in the glossy brochures and candelabras offered by other homes, but Mum liked it from her first visit. It has a calm, welcoming and well-organised feel. And that early impression has never changed. The staff are warm, friendly and professional, always. I am also impressed that the owners are frequently on site and are easily accessible if there were to be issues. Most importantly Mum settled in amazingly well and after six weeks was regarding Brampton Lodge as her home. She says she feels safer here than she did at home and is clearly happy and well cared for. Such an important decision but, thankfully, choosing Brampton Lodge was the right choice.

Brampton is transparent, whenever you walk in you are always welcome. There is a programme of continuous improvement of an excellent facility.

The staff are caring and there is always a warm welcome, they know the residents well and engage with conversation and many activities.

Thanks for all you do for Mum and us.

Excellent intermediate care wing. Mum had been through some awful illnesses this year. The staff at Brampton gave her so much support and encouragement. She’s back home thanks to their kindness and compassion. Wonderful people. Thank you so much.

OK rooms and good food offering, unfortunately overall, we are very unhappy with the care received, complaints have been raised and another will be submitted through the formal channels I cannot go into detail here - safe to say I would never recommend this care home, please take a look round at alternative homes.

Brampton Lodge Care Centre, in my opinion, is 80% perfect and I have only minor issues that eventually iron out. The staff are caring and pleasant under a stressful job looking after patients of varying levels. Warm, pleasant atmosphere. Great place overall.

Thank you all.