Search...

The Manor House Gosforth

80 Greenfield Road, Brunton Park, Gosforth, Newcastle upon Tyne, Tyne & Wear NE3 5TQ
Hadrian Healthcare Ltd Logo
Jobs
The Manor House Gosforth logo
The Manor House Gosforth, Newcastle upon Tyne
The Manor House Gosforth, Newcastle upon Tyne
The Manor House Gosforth, Newcastle upon Tyne

The Manor House Gosforth practices high standard and person-centred care, skilled in both residential care for older people and also for adults diagnosed with dementia.

Designed for a luxury and an interesting lifestyle, the accommodation has a number of dining bistros, a café bar, hairdressing and beauty salon. The dedicated dementia care suite has a secure, accessible outdoor terrace.

There are numerous amenities nearby that clients enjoy access to, remaining part of community life while being supported through a social events and activities programme.

Care Provided by The Manor House Gosforth

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Contact The Manor House Gosforth to confirm what's included and get a personalised quote:

Good to Know

Group / Owner

Person in charge

  • Suzanne Mason (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2010
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (61)
  • Single Rooms with ensuite Wet Room (61)

Visiting

  • Visitors are welcome at any time. Occasional limitations may be in place if advised by Health Protection professionals.

Parking

  • The car park is to the rear of the building.

The Manor House Gosforth Reviews (46)

Submit a Review
9.8

The Manor House Gosforth has a Review Score of 9.8 (9.794) out of 10, based on 15 reviews in the last 2 years. Over all time The Manor House Gosforth has 46 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to The Manor House Gosforth
Loading...
Showing 46 reviews matching selected criteria
Review from J G (Respite Resident) published on 15 January 2024 Submitted via Website
Overall Experience
Stayed for respite care. The staff are very kind and caring. I would definitely go back for respite again. The food was gorgeous. There is a good range of menu choices to meet everyone’s needs.

The room was lovely, as was the restaurant and coffee shop area. Everyone was very accommodating.

Reply from Morag Purvis, Operations Director at The Manor House Gosforth

Thank you for taking the time to tell us how pleased you were with your stay at The Manor House, and we are thrilled that you will stay with us again in the future. We value all feedback, and we are always looking for ways to improve our service. We will ensure your kind comments are shared with the staff team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from C B (Daughter of Resident) published on 10 November 2023 Submitted via Postal Card
Overall Experience

Feels more like a country house hotel than a care home, very comfortable with excellent facilities and great food. The staff are all very friendly and capable and dad enjoys the activities which as quizzes and mobility fit classes. Excellent all round.

Reply from Morag Purvis, Operations Director at The Manor House Gosforth

Thank you for taking the time to write such positive feedback. We are delighted to hear that your dad is enjoying his life at The Manor House and will ensure that your kind comments are passed on to the whole team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D S (Nephew of Resident) published on 23 October 2023 Submitted via Website
Overall Experience
We have experience with several homes in the area.
The Manor House, Gosforth is far and away the best we have ever been in.
From the care standards they apply in all areas for the benefit of residents (which are non-negotiable!) to every aspect of the physical environment they excel.

I don't think we need to say any more.

Reply from Morag Purvis, Operations Director at The Manor House Gosforth
Thank you for your generous review of The Manor House Gosforth.

We are delighted to receive your kind and positive comments and will pass these on to all our staff.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Judith B (Niece of Resident) published on 23 October 2023 Submitted via Website
Overall Experience

The team at Manor House are quite exceptional with the support and care they provide to all residents and visitors. They organised a lovely Japanese evening recently when residents and family members all joined together to have a beautiful reception and meal together. The team had dressed the dining room with Japanese-themed products and the chefs provided an exceptional meal. None of this would have been possible without the support of the events team in Manor House. Thank you to the team who continue to involve residents and enhance their experiences.

Reply from Audrey Wood, PA at The Manor House Gosforth

Thank you very much for your lovely review of The Manor House Gosforth, and we are pleased to hear that you particularly enjoyed our recent Japanese Evening. We do our best to ensure that all our Residents and their families enjoy quality time together, especially with the events we regularly...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Claire C (Daughter of Resident) published on 9 August 2023 Submitted via Website
Overall Experience
My mother has lived in the Chester’s unit for almost 9 months, following a stroke. During this time, she has been extremely well cared for by the staff there, who are patient and kind at all times. They are welcoming to her visitors, offering tea/coffee and even wine. She is part of a choir that meets weekly, has been taken on a number of day trips to various places, as well as participated in crafts, exercise and singing performances.
The quality of the surroundings is superb, including her room, the public areas and the lovely gardens. The level of detail with which the whole home is managed is excellent and senior management is always available to discuss concerns, offering strategies to resolve any minor issues.

I have personally visited over 12 care homes in the area and this one is, by far, the best that I have seen. We are grateful for all the care our mother receives at The Manor House.

Reply from Morag Purvis, Operations Director at The Manor House Gosforth

Thank you very much for your kind review regarding your mother’s care at The Manor House Gosforth. We always strive to make sure all our residents receive the highest level of individual care and it is encouraging to receive such positive feedback. We trust your mother continues to thrive within our care and we will certainly pass on your kind comments to all our staff.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from James G (Resident / Service User) published on 2 August 2023 Submitted via Website
Overall Experience

I stayed for two weeks to convalesce after an operation. It is a great place to recuperate. Food excellent, staff friendly, helpful, and obliging. The Manor House Gosforth is beautifully appointed and it was a pleasure to stay there.

Reply from Morag Purvis, Operations Director at The Manor House Gosforth

Thank you very much for your lovely review regarding your convalescence at The Manor House Gosforth. We are delighted to hear that your time with us was such a positive experience and we will certainly pass on your kind comments to all our staff.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from B C (Nephew of Resident) published on 22 February 2023 Submitted via Website
Overall Experience
All of the staff are exceptional, being welcoming, caring, attentive, patient and respectful to residents and visitors. The food is varied, fresh and looks and smells fabulous.
To stimulate residents, activities are organised daily and include arts and crafts, exercise and chi, live music, guest speakers and mini-bus outings. Participation is encouraged but is optional, if residents choose not to participate, their decision is accepted and respected, as it should be.

The home and grounds are immaculate and whilst the quality of care has to be the primary focus when placing a relative, the environment forms part of that care. It has to be clean, bright, comfortable, stimulating and safe. My view is that if staff take the time to ensure that the environment is well looked after, they will take the time to ensure that the residents are well looked after and that is definitely what I have seen in Manor House Care Home. If I was looking for a home for myself, it would be Manor House.

Reply from Morag Purvis, Operations Director at The Manor House Gosforth
Thank you very much for your kind and positive comments regarding the care of your uncle at The Manor House Gosforth.

We are delighted to hear how happy you are, not only with the care your uncle receives but also with the ‘home away from home’ environment we strive to provide for each of our...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Denise M (Niece of Resident) published on 4 August 2022 Submitted via Website
Overall Experience

My aunt has been a resident for 20 months. She became ill at the age of 99 and now suffers from severe short-term memory loss, making independent living no longer possible. As her attorney, I accepted a place at The Manor House and feel extremely fortunate that this was possible at a time made even more difficult by the Covid crisis. The building and grounds are immaculate, but it is the level of care which makes The Manor House outstanding. The senior staff are accessible and reassuringly professional and I have huge respect for all the carers who are looking after my aunt with sympathy, good humour and patience. She doesn't understand or accept her loss of independence so all these qualities are tested regularly. I would not hesitate to recommend The Manor House to anyone looking for a Residential Home.

Reply from Morag Purvis, Operations Director at The Manor House Gosforth

Thank you very much for your positive and kind comments regarding your Aunt's care. Our aim is always to provide the highest quality of care for each of our residents and we really appreciate hearing that The Manor House Gosforth is meeting your expectations regarding your Aunt's care. Your comments have been passed on to all our staff at the Home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jacqueline D (Daughter of Resident) published on 21 July 2022 Submitted via Postal Card
Overall Experience

The Manor House, Gosforth is an extremely well-led residential care home. It is always a pleasure to visit Mam in such a warm and friendly environment. The staff have made Mam feel happy and safe which in turn has made the family feel reassured that The Manor House is the perfect place for her care.

Reply from Morag Purvis, Operations Director at The Manor House Gosforth

It’s great to know that your Mum is enjoying life at The Manor House and that you are happy with the care and support she receives. Thank you for taking the time to write this review, we really appreciate all feedback and your kind comments have been passed on to our Home Manager and staff.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R R (Son of Resident) published on 30 April 2021 Submitted via Postal Card
Overall Experience

The care provided by the staff is excellent. My father has dementia but is treated with respect, and they really care for him.

Reply from Morag Purvis, Operations Director at The Manor House Gosforth

Thank you very much for your kind comments regarding the care of your father at The Manor House Gosforth. They are very much appreciated and have been passed on to all our staff at the home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Debbie R (Daughter of Resident) published on 12 January 2021 Submitted via Website
Overall Experience

The care for my mother at this home was exceptional, the staff went above and beyond to make my mothers stay very enjoyable and she was able to fully integrate into all the activities that the home provided. I would not hesitate to recommend this care home to anyone who is looking for a place for their loved ones to reside.

Reply from Morag Purvis, Operations Director at The Manor House Gosforth

Thank you so much for taking the time to write this review and for all your kind and positive comments. We were delighted to be able to care for your mother and that she was able to fully enjoy her time with us at The Manor House Gosforth.

We always aim to provide the highest quality of care...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Helen B (Daughter of Resident) published on 12 August 2020 Submitted via Website
Overall Experience
My Dad was admitted to The Manor House, November 2019 after suffering from Alzheimers for over 3 years and unable to live alone.
For what is a traumatic and distressing time for the family of those suffering from any condition making it impossible for the person to look after themselves, Manor House made it as relaxed, worry-free and supportive as it could possibly be.
My Dad has thrived with the care and attention given to him. Eating regular and nutritious meals, keeping to a more regular sleep pattern all are things that Alzheimer's sufferers living alone do not do.
Sufferers can become isolated and withdrawn but at The Manor House they engage with Dad is such a way that he can be part of conversation and activities. He has made friends and has company which is so important for his mental wellbeing.
The home is immaculate at all times, with beautiful gardens and grounds. The residents are all well turned out and the staff kind, friendly and professional.

It is a truly amazing place.

Reply from Morag Purvis, Operations Director Hadrian Healthcare at The Manor House Gosforth

It’s great to know that your Dad is enjoying life at The Manor House and that we are meeting your expectations. Thank you for taking the time to write this review, we really appreciate all feedback.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jonathan W (Son of Resident) published on 11 August 2020 Submitted via Website
Overall Experience

This is an excellent care home and really at this exceptionally worrying time, we could not have wished for our mother to be anywhere else. The fixtures, fittings and food are nice but it is the people here who really care. The FaceTime with Mum at a time when we have not been able to visit because of COVID, where some of us work (NHS) and because others of us are shielding has been wonderful. I am really full of praise for this team of carers who really are the best. I do not know what more they could have done during a pandemic. That’s what you want for our Mum at such a time.

Reply from Morag Purvis, Operations Director Hadrian Healthcare at The Manor House Gosforth

Thank you so much for sharing your experience, we always aim to provide the best care for each resident. We would like to thank you also for your understanding on restricted visiting at this time, and we are delighted you are enjoying FaceTime with your Mum.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sarah L (Daughter of Resident) published on 17 July 2020 Submitted via Website
Overall Experience

The Manor House is excellent. All the staff are so kind and helpful and the facilities are super. My mother has been a resident for the past four months and everyone welcomed her so warmly. The care she receives is excellent and anything she needs is provided. Obviously everyone has been working under difficulties through the pandemic, but the staff have been cheerful and caring and careful throughout and The Manor House has avoided any Covid-19. I really can't thank everyone enough. We are so pleased we found The Manor House for my mother.

Reply from Morag Purvis, Operations Director Hadrian Healthcare at The Manor House Gosforth

Many thanks for your review, and for your patience during the restricted visiting. We are always available for our residents and their families, if there is ever anything you would like to discuss with us please do not hesitate to do so.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Rosalynde A (Daughter of Resident) published on 14 July 2020 Submitted via Website
Overall Experience
My mother has been a resident at The Manor House for 9 years and I cannot recommend it highly enough. The manager had the sense to close the Manor House to visitors 2 weeks before it became compulsory and thus protected the residents from COVID-19. The staff have gone to extraordinary lengths to keep the virus at bay. I have been able to talk to mum via Skype and I can arrange a phone call whenever I want one. During the hot weather, the residents spent time in the beautiful gardens - eating ice cream. I can now visit mum - I make an appointment and I see mum in the lounge or outside - 2 visitors per half-hour - social distancing etc. In spite of being unable to have a hairdresser etc, mum always looked lovely. The staff arranged activities eg for VE Day and Chocolate Day.
I can tell by mum's face (she is 101yrs and has vascular dementia) that she is perfectly content.

Thank you to all the staff for looking after mum so well throughout this torrid time.

Reply from Morag Purvis, Operations Director Hadrian Healthcare at The Manor House Gosforth

Thank you for your review, we are committed to keeping everyone as safe as possible. We really appreciate your understanding through the visiting restrictions, thank you, and we are very pleased that we can now ease the restrictions a little for short visits.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jane L (Daughter of Resident) published on 10 July 2020 Submitted via Website
Overall Experience
The Manor House is an excellent, well run residential home. All of the staff are kind, caring and professional, creating a calm and positive environment for residents to live in. The staff have been fantastic throughout the Covid-19 pandemic, working tirelessly to ensure the safety and well being of residents.

The surroundings, both internally and externally, are beautifully maintained, and there are various activities and facilities for residents to enjoy.

Reply from Morag Purvis, Operations Director Hadrian Healthcare at The Manor House Gosforth

On behalf of the team at The Manor House, I'd like to say thank you so much for your patience during this time of restricted visiting. It's lovely to know that our care and accommodation continue to meet your expectations too, thank you for your review.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mike B (Son of Resident) published on 9 July 2020 Submitted via Website
Overall Experience

This home could not be better. Lovely staff and excellent services. Done a brilliant job during COVID. Good entertainment programme. Excellent food and pleasant clean and well-decorated rooms. Coffee lounge and good facilities. Lovely garden.

Reply from Morag Purvis, Operations Director Hadrian Healthcare at The Manor House Gosforth

Many thanks for taking the time to share your experience of The Manor House. We aim to provide the best care for each of the residents at all times, and it's great to have your support during the restricted visiting we have had to set up because of Covid-19.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Hilary M (Daughter of Resident) published on 9 July 2020 Submitted via Website
Overall Experience

This care home is completely brilliant. Through the whole COVID crisis the team here have been amazing. So professional, so scrupulous with their standards and above all really kind and considerate to their residents. Obviously these have been worrying times but I have never once feared for my 89-year-old mum. I knew she was in the best place and that the team at The Manor would do their utmost to keep her safe. Not a single case of COVID here, no shortages of kit either. The manager does a great job with two fabulous sidekicks, too many lovely kind staff to mention!

Reply from Morag Purvis, Operations Director Hadrian Healthcare at The Manor House Gosforth

We are delighted that we are meeting your expectations, many thanks for this review. And thank you for helping us to keep everyone safe too while we have had to put visiting restrictions in place.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D J (Daughter of Resident) published on 9 July 2020 Submitted via Website
Overall Experience

Our family member has been a Manor House resident for two and a half years. I had visited the home six months earlier whilst researching care homes. We felt fortunate that a room was available when needed urgently. The transition from living in the community to living in a care home is challenging for the resident and carers alike. Involvement in initial care planning helped to make sure key information was shared between family and the home. Our family member settled well and her increasing care needs have been met sensitively. Even now she regularly reports that everyone is very kind and she only has to ask and help is forthcoming. The home is impeccably presented, both the interior and the grounds. A friendly and helpful staff at all levels makes visiting a positive experience. We are extremely grateful for the professional approach the home has taken throughout the Covid-19 pandemic.

Reply from Morag Purvis, Operations Director, Hadrian Healthcare at The Manor House Gosforth

Our team is committed to keeping residents as safe as possible during the Covid-19 pandemic. Thank you for your patience with the visiting restrictions that we have had to impose to do this. Thank you also for your review, we really value all feedback.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Tim J (Son of Resident) published on 6 January 2020 Submitted via Website
Overall Experience
Since my mother was forced, by her dementia at the age of 93, to leave her own house and go into a care home, I have visited quite a large number of care-homes both in Newcastle and in Brighton. The Manor House was quite simply the best of all I saw. My mother was not the easiest of residents to cope with but the staff, using a high level of professionalism, always managed to calm her and make her feel happy. My sister and I were very impressed with the care given in the final week of our mother's life. She died aged 96.

The Manor House itself is a beautifully appointed building but the staff, with their cheerful, hard-working demeanour and friendly approach are what make this care-home exceptional. I would recommend it without any reservations whatsoever.

Reply from Morag Purvis, Operations Director, Hadrian Healthcare Group at The Manor House Gosforth

Many thanks for taking the time to write this review. Our residents always come first for us and we provide as much support as is needed whenever it is required.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 January 2020
Overall
Outstanding
  • CaringGood
  • EffectiveOutstanding
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for The Manor House Gosforth.

Upcoming Events

There are no upcoming events for The Manor House Gosforth.

Awards / Recognitions (3)

Accreditations

There are no accreditations posted yet for The Manor House Gosforth.

Meet the Team (1)

Suzanne Mason
Suzanne MasonJob Title:Registered ManagerJoined: 2017
Suzanne has worked in the private care sector for 28 years, 18 of which have been in management and senior management. Her wealth of experience is enhanced by her wide industry knowledge and qualifications.

Since taking up post at The Manor House Gosforth Suzanne has successfully developed the home and the care team, enriching the lives of all who choose to reside and visit the home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Manor House Gosforth to verify any information. View our terms and conditions. The Manor House Gosforth has an Enhanced Service -more info.