Ralphland Care Home

Ralphs Lane, Frampton West, Boston PE20 1QU

Ralphland Care Home is a purpose-built home situated off the A16 London Road in the vibrant market town of Boston and offers '24-hour' care to its residents.

A very caring and friendly team of staff at Ralphland know residents on an individual level and provide an exceptional level of person-centred care for individuals requiring residential care, dementia care, respite and daycare.

Ralphland is registered with the Care Quality Commission (CQC).

Group: Leong E N T Ltd

Person in charge: Helen Pichel-Juan (Manager)

Local Authority / Social Services: Lincolnshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 39 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Admission Information: Private, NHS, Social Services. Ages 60+.

Languages Spoken by Staff (other than English): Latvian, Polish, Portuguese

Single Rooms: 35

Shared Rooms: 2

Rooms with ensuite WC: 37

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Ralphland Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Ralphland Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Ralphland Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 14 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.695 for Ralphland Care Home is calculated as follows: ( (118 Excellents x 5) + (47 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 167 Ratings = 4.695

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Ralphland Care Home is based on 14 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.8 positive Reviews (39 registered maximum number of service users ÷ 5). 14 Reviews ÷ 7.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Ralphland Care Home has a Review Score of 9.7 (9.695) from 14 Reviews


Average Ratings

  • Excellent
    11
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ralphland Care Home?

  • Extremely LIKELY
    14
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ralphland Care Home

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    3
  • Friend of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • Great-granddaughter of Resident/Service User
    1
  • more

My Nanan stayed at Ralphland's Care Home for about 2 months last year and she couldn't have been in a better place. The staff were very attentive and catered to her every need - no matter what that was.
When she was able, she enjoyed taking part in the activities and there was always good food on offer. The facilities, and her room, in particular, were ample for her needs, which became greater as she became more ill.
The Management and staff were always available to help and would listen to all and any concerns and provide feedback whenever necessary. All in all, an excellent place with good food, good activities and great staff.

How likely would you be to recommend Ralphland Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

From the time my wife went into Ralphland I felt if she was royalty, she couldn't have been treated any better! The staff quickly understood her needs and she was made to feel very much at home and at ease. I would definitely recommend Ralphland for anyone who was looking for either respite or long-term care for the excellence of care and understanding and for the efficiency of the way the home is run. They are 100% focused on the needs of the residents.

How likely would you be to recommend Ralphland Care Home? Extremely Likely

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Average Rating:   5 out of 5

By far this is the most amazing care home around the area. All the staff are very welcoming, friendly and very resentful. Food is to a very high standard.

How likely would you be to recommend Ralphland Care Home? Extremely Likely

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Average Rating:   5 out of 5

I can't fault the care and attention given to my great Grandma whilst she was at Ralphland. Many thanks to all concerned with her care.

I would definitely recommend Ralphland to anyone who is looking for a care home with excellent staff and facilities.

How likely would you be to recommend Ralphland Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

I would highly recommend this care home to anybody looking for either daycare or respite as my mother has used both services and I feel able to comment on these. Due to her illness, my mum suffers certain anxiety issues. All the staff are aware of this and go above and beyond to reassure her and make sure that her time with them is not only enjoyable but calm and safe feeling. The manager is absolutely brilliant. She is so approachable and proactive and I have the utmost faith in her when it comes to the care of my mum.

How likely would you be to recommend Ralphland Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My Mum was admitted to Ralphland in April 2017. We found the staff very welcoming and patient with Mum who had dementia. Her room was kept spotless and was very well equipped to deal with her needs. Mum enjoyed the variety of foods available and there was always someone there to help when she was having difficulties feeding herself or going to the toilet. Although Mum wasn’t able to join in all the activities, she especially liked having her nails painted. All staff were quick to react when Mum became ill and she was referred to the doctor/hospital as required. I would highly recommend Ralphland to anyone who finds themselves needing care facilities for their loved ones.

How likely would you be to recommend Ralphland Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Mum was suffering from depression and severe panic attacks when she first went to Ralphland for respite care. She would not leave her room for meals and would not join with activities. Being too unwell to return home she agreed to stay a bit longer. After 6 weeks she wanted to stay permanently as she enjoyed being looked after 24 hours a day and felt safe.
Six months later she is going to the dining room, joining in activities, been taken to the local theatre and made new friends. She is eating well, no longer has panic attacks and loves the staff. The home is very well maintained, the residents get a choice of meals, regular cups of tea and jugs of juice, her room is cleaned every day and bed linen is changed several times a week. The staff are very kind and caring and report any concerns about a resident ( e.g. a skin rash) to senior staff who then contact me and/or call the GP to attend. Resident’s privacy is respected.
Thank you for helping my Mum to make such a good recovery.

How likely would you be to recommend Ralphland Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Our family are very pleased that our mother is living at Ralphland Residential Care Home. Mum has been here since October 2017. Mum is well cared for. Her dietary needs are met together with her specialised medical needs. The whole home is spotlessly clean and food of good quality.
The care staff are on the whole very cheerful and obliging treating residence with respect and dignity.
The manager is so helpful. She will go out of her way to do anything to improve, enhance and promote the welfare of the residence. We have found her to be very approachable and always encourages us to speak to her or the staff should we have any concerns.
Ralphland is a homely establishment and I would certainly without hesitation, recommend my mother's new home.

How likely would you be to recommend Ralphland Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Mum became a resident at Ralphland 5 months ago, settled in immediately and is very happy. The home is generally light and bright, as is her room, which is an important aspect as Mum is partially sighted.
Maintaining as much independence as possible, she is treated with dignity, respect and kind consideration by all of the staff whatever their position or grade, and during a recent period of illness received that extra bit of care, attention and encouragement when it was necessary.
Mum enjoys the social contact of the communal lounge and dining room and readily joins in the excellent regular and varied activity sessions.
Ralphland is a friendly and welcoming care home providing an excellent service to their residents and peace of mind for relatives.

How likely would you be to recommend Ralphland Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

A lovely place for respite and could not ask for more from the staff. Mum was very safe and well cared for at all times. They were vigilant and noticed when things were not right with Mum and dealt with things immediately. Very good at keeping you updated and could drop in anytime as well as call. Extremely well managed.

How likely would you be to recommend Ralphland Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Modern care home with friendly staff and management team. En-suite bedroom ample size, (the home ordered a special bed for my mother as has back problems).

Bedrooms are located on the first floor but have easy lift access. Whenever there has been a problem, staff have been quick to get medical help and have kept me fully informed.

How likely would you be to recommend Ralphland Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

The standard of care at Ralphland is the best I have come across in this area. The staff are wonderful, and nothing is too much trouble. Management are extremely capable and we are treated with a great deal of respect and we are always kept informed if my husband has any problems. My family have no reservation in saying that this home is wonderful and would not want my husband to be in any other establishment.

How likely would you be to recommend Ralphland Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My mother first came into the home as a respite case as we had double booked holidays with my sister and her husband. Upon our return, our mother had made the decision to stay in the home permanently. Both she and we are highly satisfied with the care provided. The home is very clean, the laundry service is excellent, the food is excellent and, above all, the carers are kind, patient and understanding.

How likely would you be to recommend Ralphland Care Home? Extremely Likely

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Average Rating:   5 out of 5

Ralphland Care Home has been caring for my mother for 1 year. She is 101 years old. In the year she has been here she has been cared for with outstanding compassion, kindness and attention. My mum is profoundly deaf and her sight is not good, however all carers use their many skills to make sure they are understood and always ensure to make her aware of their presence.
She prefers to eat alone and in her room but her food is on time and hot. The care home is kept spotlessly clean in all areas, and my mother comments often about the lovely and regulars baths she has and how kind the carers are when they help her each day to wash and dress.
Overall Ralphland Care Home covers all areas of total and unstinting care and kindness.

How likely would you be to recommend Ralphland Care Home? Extremely Likely

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Average Rating:   4 out of 5

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August 2014

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