Ralphland Care Home

My sister stayed at Ralphland Care Home for a total of nine months. During this time, staff showed nothing but compassion and dignity towards her. When she passed away, the staff showed excellent end-of-life care skills and supported us as a family. I would recommend Ralphland Care Home to anyone.

Managers and staff promote an ethos of care which extends beyond the residents to include all family members who either visit or telephone to enquire. All concerns for residents are dealt with quickly and professionally. All staff, from senior managers to cleaners and carers, show concern for the care of all residents and go the extra mile to befriend residents and their families. This is the care home all care homes should be modelled on.

We would recommend the care home to anyone.

My mother suffers with Alzheimers and can be extremely difficult. She can't appreciate that people are trying to help her and can become violent. In my experience, the carers are very patient and understanding of her condition. A few months ago Mum fell and broke her hip. She's had a hip replacement but is now confined to bed. In spite of this, she is always clean and comfortable whenever I or my sisters have visited.

We were recommended to Ralphland by a close friend whose Mum had been cared for here. Following a fall and no longer being able to be cared for in her home, Mum came to Ralphlands. From day one, the care that was given was exemplary from every member of staff, and although they were busy, nothing was too much trouble. Mum was here for six months and never once asked to go home. She loved the staff, and they made her final months feel cared for and comfortable. The staff kept us well informed and supported when Mum sadly passed away. We would highly recommend Ralphland.

My dad was on a period of respite at Ralphland care home which led to six months of care, and all I can say is wow! Having worked in the care sector for many years, we were sceptical about him going into a care home. From admission to him going home, we had nothing but positive feedback from him. When he moved into Ralphland, he was bed bound and lost all mobility but, with the help from the wonderful care staff, he is now back home with his family and so happy and standing. He still says he misses the wonderful care staff. We can’t thank the manageress and care staff enough for all of their help and support for our dad.

Due to my Brother being admitted to the care home from hospital late in the evening, the staff were so excellent in settling him into his room. During his time there, the staff have been magnificent with him, as he can be a bit awkward at times. Every time relatives visit him, we are welcomed with a smile, thank you.

My mum is 91 and quite a character and has been welcomed by all the staff at the home. My mum has improved since being here and this is evident when I visit. She feels safe and happy. The food is good and Mum has gained some weight since arriving. The manager is approachable and openly listens to family and resident. The home is clean, tidy and comfortable. My mum is clearly well cared for and the staff are all kind, courteous, friendly and above all respectful to all residents. My mum has since expressed wishes to remain here permanently if possible, which speaks for itself as to how she feels about the care home.

Took my father in today for what is hopefully a short period of respite care after shockingly awful hospital discharge. The manager was brilliant, took time to talk to me about the home and came late on a Saturday to our home to assess and reassure us. My dad is now settled, warm, and the family are reassured that he is well looked after.

My family are extremely happy with the service we receive from Ralphland. Excellent care and wonderfully devoted staff. We are kept well informed about everything related to wellbeing and care.

On collection, we found mum in the lounge area with a drink, chatting to a group of people and we immediately thought she looked refreshed. We asked if she had had a nice time and she confirmed she had and that the food was delicious. Once all the goodbyes had been said she returned to her home, on route saying she would like to go again. Thank you to all staff for making her stay enjoyable.

I could not be more pleased with this care home, that's Care with a capital C. It has given me and my family peace of mind.

I was deeply impressed by the responsiveness of the management at Ralphland when I needed help urgently over a bank holiday. They came and assessed my mother and then found a room for her within hours. The care level was also very good and I want to thank all at Ralphland for their support and empathy at just the time it was needed.

I have been very pleased with the care provided to my father, he is well looked after, content and any queries are dealt with straight away. I find the home very welcoming and the staff very friendly and helpful.

The Management and staff were always available to help and would listen to all and any concerns and provide feedback whenever necessary. All in all, an excellent place with good food, good activities and great staff.

From the time my wife went into Ralphland I felt if she was royalty, she couldn't have been treated any better! The staff quickly understood her needs and she was made to feel very much at home and at ease. I would definitely recommend Ralphland for anyone who was looking for either respite or long-term care for the excellence of care and understanding and for the efficiency of the way the home is run. They are 100% focused on the needs of the residents.

By far this is the most amazing care home around the area. All the staff are very welcoming, friendly and very resentful. Food is to a very high standard.

I can't fault the care and attention given to my great Grandma whilst she was at Ralphland. Many thanks to all concerned with her care.

I would definitely recommend Ralphland to anyone who is looking for a care home with excellent staff and facilities.

I would highly recommend this care home to anybody looking for either daycare or respite as my mother has used both services and I feel able to comment on these. Due to her illness, my mum suffers certain anxiety issues. All the staff are aware of this and go above and beyond to reassure her and make sure that her time with them is not only enjoyable but calm and safe feeling. The manager is absolutely brilliant. She is so approachable and proactive and I have the utmost faith in her when it comes to the care of my mum.

My Mum was admitted to Ralphland in April 2017. We found the staff very welcoming and patient with Mum who had dementia. Her room was kept spotless and was very well equipped to deal with her needs. Mum enjoyed the variety of foods available and there was always someone there to help when she was having difficulties feeding herself or going to the toilet. Although Mum wasn’t able to join in all the activities, she especially liked having her nails painted. All staff were quick to react when Mum became ill and she was referred to the doctor/hospital as required. I would highly recommend Ralphland to anyone who finds themselves needing care facilities for their loved ones.