Average costs per week for care homes owned by Napier Advisors Ltd by care type provided. The weekly fees are calculated using the starting price for self-funded care provided by Napier Advisors Ltd , based on 2 out of 2 settings.

Keep in mind that fees can vary between providers and factors such as specific needs, location, room type and more can affect costs. For more information on care home fees across the UK and advice on how to pay, see our care home fees guide .

How many Care Homes does Napier Advisors Ltd own?

Napier Advisors Ltd own 2 Care Homes.

Which Napier Advisors Ltd Care Homes have the highest review score?

Glyn Thomas House & Ralphland Care Home have the highest review score.

Napier Advisors Ltd | 2 Care Homes

Review of
Ralphland Care Home
from Marian W (Daughter of Resident) published on 31 January 2025 Submitted via Website • Report

Overall Experience

The care given to my Mum during her stay of almost 10 months was excellent. The staff are very caring and lovely and did their best to always make Mum happy. They were also lovely and friendly to us and we got to know them quite well as we visited every day. The management team was friendly, helpful,

and responsive to Mum's needs and was quick to inform us of any medical issues or concerns. They cared for Mum with love and dignity in her final days.

Reply from Roche Andreae-Toyer, Manager at Ralphland Care Home

Thank you so much for your kind and positive review regarding your mums stay at Ralphland Care Home. We are absolutely delighted to hear that you and your mum had a positive experience with us. Its always our aim to provide the best possible care, and its wonderful to know that our efforts have had a positive impact. Your feedback means a great deal to the whole team, and we truly appreciate you taking the time to share it.

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Review of
Ralphland Care Home
from Michael N (Friend of Resident) published on 7 October 2024 Submitted via Postal Card • Report

Overall Experience

Lovely home, always friendly and happy to help. Very attentive staff. The residents are well looked after. Nice surroundings, always a nice place to visit.

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Review of
Glyn Thomas House
from D P (Son of Resident) published on 3 July 2024 Submitted via Postal Card • Report

Overall Experience

My mother entered the home 4th Sept 2023. In the time that my mother was there my wife and I visited on average three to four times per week. My observation in that time, was that I found everyone, manager, deputy manager, nurses, carers, kitchen staff, cleaners, entertainment person, polite, caring,

attentive and very professional.
I couldn't fault their commitment and attitude towards the job in hand. My mother was treated with dignity and respect, for which we are eternally grateful for.

Reply from Tracy Briggs, Home Manager at Glyn Thomas House

Thank you for your lovely review, your mum was a pleasure to look after. You are always welcome to join our activities and be part of the Glyn Thomas House Family.

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Review of
Glyn Thomas House
from Ann B (Wife of Resident) published on 7 June 2024 Submitted via Postal Card • Report

Overall Experience

Your facility made a stressful time so much easier for all of us. We will be forever grateful for the love and care you showed my husband, our dad and my grandad.
He still talks often and friendly of you all which means the world to us. You made us all feel welcome and part of the bigger family. And

you did it all with the biggest smiles ever. You should all be very proud of yourselves. Words cannot express how thankful we found such an ideal facility for respite care, and when the time comes for full-time care we won't hesitate to ask you to be that lifeline. Thank you again.

Reply from Tracy Briggs, Home Manager at Glyn Thomas House

Thank you so much for the lovely review, we do appreciate the feedback and also want everyone to feel part of the Glyn Thomas House Family. We look forward to when he comes for his next little holiday.

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Review of
Glyn Thomas House
from Patricia S (Wife of Resident) published on 10 May 2024 Submitted via Postal Card • Report

Overall Experience

It was a heartbreaking time when my husband had to go into a home.
But he is being looked after by the most happy, caring people I have ever met. There is always friendly, smiling faces when I visit.
It's now our extended family.
A big thank you to every one of the staff.
Highly recommended.

Reply from Tracy Briggs, Home Manager at Glyn Thomas House

Thank you for your lovely review; we want it to feel like an extended family, where everyone feels comfortable in the home.

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Review of
Ralphland Care Home
from K G (Granddaughter of Resident) published on 8 April 2024 Submitted via Website • Report

Overall Experience

I cannot recommend this care home enough. The staff go above and beyond, the care and safety of the residents are a priority which puts us at ease knowing our loved one is being looked after to a high standard! The manager is fantastic. All the staff are so pleasant and welcoming. Nothing is ever too

much, the staff have always got a smile on their faces and are so friendly. You wouldn’t find a better care home for your loved one. 5 Stars.

Reply from Roche Andreae-Toyer, Manager at Ralphland Care Home

Thank you for your comments about your recent experience at Ralphland Care Home. Our resident's wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review of
Glyn Thomas House
from S L (Daughter of Resident) published on 5 April 2024 Submitted via Website • Report

Overall Experience

Our mum was in the home for approximately four years, and during this time, our mum was very happy and loved the staff.
We had minor gripes and luckily nothing major. Sadly Mum passed away in January, Mum passed suddenly and from receiving the call to leaving the home, it was handled with such care,

love and dignity. It was so traumatic for us but made easier by how it was handled and dealt with. I cannot thank the home enough for this; we had privacy and were all able to stay with Mum till she left the home. The management and staff were truly amazing. For that, we are eternally grateful.

Reply from Tracy Briggs, Home Manager at Glyn Thomas House

Thank you so much for the lovely review; it was a true pleasure to look after your mum. She had a smile for everyone, every day and is truly missed.

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Review of
Ralphland Care Home
from Karen L (Daughter of Resident) published on 1 April 2024 Submitted via Website • Report

Overall Experience

My mother has lived at Ralphland since September 2017. She has always been treated with great respect, kindness and lots of love. Her room and shower room are always very clean and her personal care needs are well looked after. If she is unwell or the staff have noticed a change in her appearance or

manner medical services are called upon to investigate and I am informed and kept up to date.
Her dietary needs are well catered for and she is kept well hydrated with a jug of juice in her room, which is refreshed twice a day and plenty of tea.
She continues to thrive at Ralphland as she can join in activities in the lounge or retire to her room if she wants some private time. If she is in her room the staff check on her regularly and the emergency call system has been replaced in the last two years.

Reply from Roche Andreae-Toyer, Manager at Ralphland Care Home

Thank you for your comments about your recent experience at Ralphland Care Home. Our resident's wellbeing is our main priority, and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised

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Review of
Ralphland Care Home
from C M (Daughter of Resident) published on 1 April 2024 Submitted via Website • Report

Overall Experience

My father has been in Ralphlands since January 2023. He came for respite after a month in the hospital, unfortunately, he was unable to care for himself sufficiently to be able to go home
The staff at Ralphland have given him excellent care throughout and were very patient and caring as Dad found

it quite difficult to settle in his new place, to begin with.
All the staff are very friendly, caring and approachable and the manager always makes herself available if I need to discuss anything about Dad's care.
My dad enjoys being there now and has enjoyed the activities that the new activities co-coordinator has been doing.
I'm very pleased with the care he is receiving.
Thank you.

Reply from Roche Andreae-Toyer, Manager at Ralphland Care Home

Thank you for your comments about your recent experience at Ralphland Care Home. Our resident's wellbeing is our main priority, and it is great to hear that you were so pleased with the quality of our care.

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Review of
Glyn Thomas House
from C B (Power of Attorney of Resident) published on 29 February 2024 Submitted via Postal Card • Report

Overall Experience

The resident said that it was the best Christmas she had ever had. She loved it in Glyn Thomas House and she is so happy. She has started to communicate again after living on her own for 14 years when her mother died.
The manager and staff are excellent.

Reply from Tracy Briggs, Home Manager at Glyn Thomas House

Thank you so much for such a lovely review, this is how we can improve our service.

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Review of
Glyn Thomas House
from Wendy L (Sister of Resident) published on 8 January 2024 Submitted via Postal Card • Report

Overall Experience

Our sister has been a resident of Glyn Thomas House for about three/four months. She is usually settled within herself but has sometimes looked a bit dishevelled. The last couple of visits last week and today (24/10/23) she looked absolutely lovely. Whoever has been helping her get dressed in the morning

has taken that extra time to ensure she looks so nice, her clothes have been colour coordinated and her hair done beautifully, personal care at its best. Thank you.

Reply from Tracy Briggs, Home Manager at Glyn Thomas House

Thank you for review, this helps us improve our service.

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Review of
Glyn Thomas House
from S F (Daughter of Resident) published on 22 December 2023 Submitted via Website • Report

Overall Experience

I am always quick to complain, my mother's quality of life is the most important thing in mine. But it's only fair to give praise where praise is due.
My mother was recently assessed by Social Services for reasons of capacity. The assessor later told me how uplifting and positive an experience it

was. She was happy to see Glyn Thomas House making a positive effort to improve the lives of the residents. My mother is always enthused about the staff (kind and caring) and how happy she is there. They have employed someone to carry out activities with the residents and this makes such a difference.

Reply from Tracy Briggs, Home Manager at Glyn Thomas House

Thank you for your review, we value all feedback as this helps us to improve our service where required.

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Review of
Ralphland Care Home
from Dawn N (Daughter of Resident) published on 9 August 2023 Submitted via Website • Report

Overall Experience

Mum has been at Ralphland Care Home since February 2022 when she left hospital after having a hip replacement. Mum suffers with vascular dementia and is incapable of taking care of herself.
The warmth, kindness, care and professionalism shown to Mum has been nothing but first class throughout, even

during the early stages when she struggled to accept her new surroundings.
Now mum doesn't want to be anywhere else and keeps telling me all her friends should be here too because it is so good!
She celebrated her 95 birthday this month and received cards from the team as well as a beautiful birthday cake. She had the biggest grin on her face and I am so grateful to the Ralphland team because I know they give her all the care she needs and more.

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Review of
Ralphland Care Home
from S D (Daughter of Resident) published on 26 June 2023 Submitted via Website • Report

Overall Experience

We had to use Ralphland for a four week period of respite for my dad, who has dementia. During that period, he was really well looked after by all staff there. We found all staff very kind and polite to all residents and visitors alike; nothing seemed to be a problem for them and from day one they were

very professional. I would have no problem recommending them to anyone that needs to use their facility.

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Review of
Ralphland Care Home
from Kirsty S (Granddaughter of Resident) published on 12 June 2023 Submitted via Website • Report

Overall Experience

My nan lived in Ralphland Care Home from when she left hospital until she passed away. She was always extremely well looked after and well presented. It was so reassuring to know that she was receiving excellent care and the staff were always friendly and had a caring attitude. The staff were so compassionate

when my nan passed away and ensured that the family were updated and our wishes respected.

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Review of
Glyn Thomas House
from Julie S (Daughter of Resident) published on 1 June 2023 Submitted via Postal Card • Report

Overall Experience

My mum's stay at Glyn Thomas House was very good, the staff were wonderful to my mum, who had lots of kindness, caring and thoughtfulness to her. She loved her biscuits and they obliged by giving her them whenever asked. Food is lovely, plenty of it. Thank you for everything, Mum's end-of-life care

was excellent and comforting for all our family and was explained how it would happen at the end.

Reply from Tracy Briggs, Home Manager at Glyn Thomas House

Your mum was a beautiful lady and a true pleasure to look after, thank you so much for the kind review.

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Review of
Glyn Thomas House
from S H (Daughter-in-law of Resident) published on 31 May 2023 Submitted via Postal Card • Report

Overall Experience

The home is welcoming but is in need of updating. Care from the care staff is good. Managers need to be more proactive. Activities are not good and need to be more available to the residents. Mum has been in Glyn Thomas House for five and a half years. I feel standards have dropped at this time. Needs

more qualified staff to deal with patients with Alzheimer's and Dementia. I am always made to feel welcome, and I know I can approach staff with any concerns.

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Review of
Ralphland Care Home
from Kathleen S (Daughter of Resident) published on 26 May 2023 Submitted via Postal Card • Report

Overall Experience

The only issue was the food! It was lovely, but my mother was struggling to eat as her teeth didn't fit well. Because she had lost quite a bit of weight. The staff cut it up for her but she still found it difficult to chew. It would have been better if it was softer food or liquidised normal food.
But

overall, everything was excellent. Thank you all so much.

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Review of
Glyn Thomas House
from Angela B (Daughter of Resident) published on 23 May 2023 Submitted via Postal Card • Report

Overall Experience

My mother was admitted to Glyn Thomas House following a broken ankle. She has never been in a care home before and therefore I was concerned as to how she would settle. During my visits, I found all staff from management, carers, kitchen staff, cleaners and etc. were friendly and efficient, with a genuine,

caring approach. I felt confident to leave my mother in their very professional care. The surroundings are not salubrious; however, caring staff are more important.

Reply from Tracy Briggs, Home Manager at Glyn Thomas House

Thank you for your feedback. We have a new activities coordinator and are doing a more extensive variety of activities, from exercise men training our residents how to keep fit to visiting alpacas.

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Review of
Ralphland Care Home
from Stephen C (Brother of Resident) published on 16 May 2023 Submitted via Postal Card • Report

Overall Experience

Overall experience excellent, good staff.

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Type of Care Provided	Average Weekly Cost
Residential Care	£887
Residential Dementia Care	£887
All Care Types	£887

Care Homes Owned by Napier Advisors Ltd

Napier Advisors Ltd Locations (2)

Napier Advisors Ltd Reviews (61)

Ralphland Care Home

Ralphland Care Home

Glyn Thomas House

Glyn Thomas House

Glyn Thomas House

Ralphland Care Home

Glyn Thomas House

Ralphland Care Home

Ralphland Care Home

Glyn Thomas House

Glyn Thomas House

Glyn Thomas House

Ralphland Care Home

Ralphland Care Home

Ralphland Care Home

Glyn Thomas House

Glyn Thomas House

Ralphland Care Home

Glyn Thomas House

Ralphland Care Home

Awards / Recognitions (0)

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