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Care Home Owned by Napier Advisors Ltd in Lincolnshire

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9.2 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Napier Advisors Ltd in Lincolnshire

Only the locations & reviews in Lincolnshire for Napier Advisors Ltd are showing below.

View the details of all 2 locations (with 61 reviews) owned by Napier Advisors Ltd

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Napier Advisors Ltd Locations in Lincolnshire (1)

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1 Care Home owned by Napier Advisors Ltd in Lincolnshire
Ralphland Care Home

Ralphs Lane, Frampton West, Boston PE20 1QU 

9.0 39 reviews
"The care given to my Mum during her stay of almost 10 months was excellent. The staff are very caring and lovely and did their best to…"   Read all 39 reviews
Location Type Care Home

Ralphland Care Home is a purpose-built home situated off the A16 London Road in the vibrant market town of Boston and offers '24-hour' care to its residents. A very caring and friendly team of staff at Ralphland know residents on an individual level… Read more about Ralphland Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Younger Adults
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • 39 Rooms from £1,019 / week

Napier Advisors Ltd Reviews in Lincolnshire (39)

9.2

Napier Advisors Ltd has a Group Review Score of 9.2 (9.240) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Napier Advisors Ltd must have a Review Score.

Overall Experience
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Date Published
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Reviewer Connection to Napier Advisors Ltd
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Review of

Ralphland Care Home

from Marian W (Daughter of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care given to my Mum during her stay of almost 10 months was excellent. The staff are very caring and lovely and did their best to always make Mum happy. They were also lovely and friendly to us and we got to know them quite well as we visited every day. The management team was friendly, helpful,
and responsive to Mum's needs and was quick to inform us of any medical issues or concerns. They cared for Mum with love and dignity in her final days.
Reply from Roche Andreae-Toyer, Manager at Ralphland Care Home

Thank you so much for your kind and positive review regarding your mums stay at Ralphland Care Home. We are absolutely delighted to hear that you and your mum had a positive experience with us. Its always our aim to provide the best possible care, and its wonderful to know that our efforts have had a positive impact. Your feedback means a great deal to the whole team, and we truly appreciate you taking the time to share it.

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Review of

Ralphland Care Home

from Michael N (Friend of Resident) published on 7 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home, always friendly and happy to help. Very attentive staff. The residents are well looked after. Nice surroundings, always a nice place to visit.
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Review of

Ralphland Care Home

from K G (Granddaughter of Resident) published on 8 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend this care home enough. The staff go above and beyond, the care and safety of the residents are a priority which puts us at ease knowing our loved one is being looked after to a high standard! The manager is fantastic. All the staff are so pleasant and welcoming. Nothing is ever too
much, the staff have always got a smile on their faces and are so friendly. You wouldn’t find a better care home for your loved one. 5 Stars.
Reply from Roche Andreae-Toyer, Manager at Ralphland Care Home

Thank you for your comments about your recent experience at Ralphland Care Home. Our resident's wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review of

Ralphland Care Home

from Karen L (Daughter of Resident) published on 1 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has lived at Ralphland since September 2017. She has always been treated with great respect, kindness and lots of love. Her room and shower room are always very clean and her personal care needs are well looked after. If she is unwell or the staff have noticed a change in her appearance or
manner medical services are called upon to investigate and I am informed and kept up to date.
Her dietary needs are well catered for and she is kept well hydrated with a jug of juice in her room, which is refreshed twice a day and plenty of tea.
She continues to thrive at Ralphland as she can join in activities in the lounge or retire to her room if she wants some private time. If she is in her room the staff check on her regularly and the emergency call system has been replaced in the last two years.
Reply from Roche Andreae-Toyer, Manager at Ralphland Care Home

Thank you for your comments about your recent experience at Ralphland Care Home. Our resident's wellbeing is our main priority, and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised

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Review of

Ralphland Care Home

from C M (Daughter of Resident) published on 1 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been in Ralphlands since January 2023. He came for respite after a month in the hospital, unfortunately, he was unable to care for himself sufficiently to be able to go home
The staff at Ralphland have given him excellent care throughout and were very patient and caring as Dad found
it quite difficult to settle in his new place, to begin with.
All the staff are very friendly, caring and approachable and the manager always makes herself available if I need to discuss anything about Dad's care.
My dad enjoys being there now and has enjoyed the activities that the new activities co-coordinator has been doing.
I'm very pleased with the care he is receiving.
Thank you.
Reply from Roche Andreae-Toyer, Manager at Ralphland Care Home

Thank you for your comments about your recent experience at Ralphland Care Home. Our resident's wellbeing is our main priority, and it is great to hear that you were so pleased with the quality of our care.

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Review of

Ralphland Care Home

from Dawn N (Daughter of Resident) published on 9 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Ralphland Care Home since February 2022 when she left hospital after having a hip replacement. Mum suffers with vascular dementia and is incapable of taking care of herself.
The warmth, kindness, care and professionalism shown to Mum has been nothing but first class throughout, even
during the early stages when she struggled to accept her new surroundings.
Now mum doesn't want to be anywhere else and keeps telling me all her friends should be here too because it is so good!
She celebrated her 95 birthday this month and received cards from the team as well as a beautiful birthday cake. She had the biggest grin on her face and I am so grateful to the Ralphland team because I know they give her all the care she needs and more.
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Review of

Ralphland Care Home

from S D (Daughter of Resident) published on 26 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had to use Ralphland for a four week period of respite for my dad, who has dementia. During that period, he was really well looked after by all staff there. We found all staff very kind and polite to all residents and visitors alike; nothing seemed to be a problem for them and from day one they were
very professional. I would have no problem recommending them to anyone that needs to use their facility.
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Review of

Ralphland Care Home

from Kirsty S (Granddaughter of Resident) published on 12 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan lived in Ralphland Care Home from when she left hospital until she passed away. She was always extremely well looked after and well presented. It was so reassuring to know that she was receiving excellent care and the staff were always friendly and had a caring attitude. The staff were so compassionate
when my nan passed away and ensured that the family were updated and our wishes respected.
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Review of

Ralphland Care Home

from Kathleen S (Daughter of Resident) published on 26 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The only issue was the food! It was lovely, but my mother was struggling to eat as her teeth didn't fit well. Because she had lost quite a bit of weight. The staff cut it up for her but she still found it difficult to chew. It would have been better if it was softer food or liquidised normal food.
But
overall, everything was excellent. Thank you all so much.
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Review of

Ralphland Care Home

from Stephen C (Brother of Resident) published on 16 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall experience excellent, good staff.
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Review of

Ralphland Care Home

from Angela C (Daughter of Resident) published on 27 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum lived at Ralphland Care Home for around a year, thank you would never be enough gratitude for the care that the staff offered my mother at this stage of her life. My mum had dementia which could often be challenging but the staff always treated her with dignity and respect. Ralphland really is a
home-from-home.
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Review of

Ralphland Care Home

from Helen W (Daughter of Resident) published on 16 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum came to Ralphland Care Home for three weeks of respite. She was weak, eating little and tired. Within three weeks, she is eating much better and even walking with the aid of her frame. All the staff are very friendly, nothing is too much trouble. After her review, it was decided she would stay
here. Mum has settled in very well and never asks to go home. I am at ease that she is getting very well looked after. Thank you to all.
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Review of

Ralphland Care Home

from A S (Daughter of Resident) published on 15 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
You hear horrible stories about the elderly and disabled in care homes and you worry. I want Mum to be treated with love and kindness above all else and that's what they do here. I've witnessed it over the past few months. They are patient, kind and helpful to everyone living here, including Mum. I
have to drive 140 miles each way to see Mum but it's worth it knowing that she can't be better looked after and cared for anywhere else. Thank you to all those who work here, I wish I had some say over your salaries.
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Review of

Ralphland Care Home

from Sally S (Sister of Resident) published on 15 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister stayed at Ralphland Care Home for a total of nine months. During this time, staff showed nothing but compassion and dignity towards her. When she passed away, the staff showed excellent end-of-life care skills and supported us as a family. I would recommend Ralphland Care Home to anyone.
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Review of

Ralphland Care Home

from M W (Husband of Resident) published on 13 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Managers and staff promote an ethos of care which extends beyond the residents to include all family members who either visit or telephone to enquire. All concerns for residents are dealt with quickly and professionally. All staff, from senior managers to cleaners and carers, show concern for the care
of all residents and go the extra mile to befriend residents and their families. This is the care home all care homes should be modelled on.
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Review of

Ralphland Care Home

from C A (Sister-in-law of Resident) published on 2 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our brother-in-law was in the care home for a number of years. He was well thought of and looked after very well.
If we needed to talk over anything, we would go to see the manager and the point brought up was looked into straight away. We have no grumbles at all.
We would recommend the care home
to anyone.
Reply from Roche Andreae, Manager at Ralphland Care Home

Thank you, for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive. Our staff feel so honoured to have been able to care for your loved one for so many years. Again thank you for taking the time to provide us with such great feedback.

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Review of

Ralphland Care Home

from L R (Daughter of Resident) published on 2 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother suffers with Alzheimers and can be extremely difficult. She can't appreciate that people are trying to help her and can become violent. In my experience, the carers are very patient and understanding of her condition. A few months ago Mum fell and broke her hip. She's had a hip replacement
but is now confined to bed. In spite of this, she is always clean and comfortable whenever I or my sisters have visited.
Reply from Roche Andreae-Toyer, Manager at Ralphland Care Home

Thank you for the feedback. We always appreciate individuals taking the time to give their feedback, and we are very pleased to hear that your experience at Ralphland Care Home has been so positive. All of our team are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised.

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Review of

Ralphland Care Home

from Sharon C (Daughter of Resident) published on 31 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were recommended to Ralphland by a close friend whose Mum had been cared for here. Following a fall and no longer being able to be cared for in her home, Mum came to Ralphlands. From day one, the care that was given was exemplary from every member of staff, and although they were busy, nothing was
too much trouble. Mum was here for six months and never once asked to go home. She loved the staff, and they made her final months feel cared for and comfortable. The staff kept us well informed and supported when Mum sadly passed away. We would highly recommend Ralphland.
Reply from Roche Andreae, Home Manager at Ralphland Care Home

Thank you for your comments about your recent experience at Ralphland Care Home. Our residents wellbeing is our main priority, and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised.

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Review of

Ralphland Care Home

from S F (Daughter of Resident) published on 18 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was on a period of respite at Ralphland care home which led to six months of care, and all I can say is wow! Having worked in the care sector for many years, we were sceptical about him going into a care home. From admission to him going home, we had nothing but positive feedback from him. When
he moved into Ralphland, he was bed bound and lost all mobility but, with the help from the wonderful care staff, he is now back home with his family and so happy and standing. He still says he misses the wonderful care staff. We can’t thank the manageress and care staff enough for all of their help and support for our dad.
Reply from Roche Andreae, Manager at Ralphland Care Home

Thank you, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

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Review of

Ralphland Care Home

from Robert J (Brother of Resident) published on 18 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Due to my Brother being admitted to the care home from hospital late in the evening, the staff were so excellent in settling him into his room. During his time there, the staff have been magnificent with him, as he can be a bit awkward at times. Every time relatives visit him, we are welcomed with a
smile, thank you.
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