Oak House Care Home

Having worked in a number of care homes myself I can honestly say this is the best I have experienced. The home is clean and well managed and the staff genuinely care about the residents. I feel that my friend is extremely well looked after and have no concerns at all. Thank you all for delivering a wonderful environment and care service.

All the staff are really pleasant and they go above expectations to meet the needs of the residents with care and compassion, in a homely environment.

My mum came to Oak House in June as a resident she has alzemer but she is in very good health the staff are really helpful and kind and always around if someone needs them I'm very happy with the kindness and service they give my mum and taking good care of her

This is my honest opinion and only pleased to have the chance to convey this here.

My relative has been a resident at Oak House Care Home for just over four years and throughout this time has been treated with the utmost care, respect, dignity and compassion. My relative has experienced moments of illness and dementia difficulty, but I have always been involved, reassured and kept up to date with her treatment, progress and recovery. The staff work incredibly hard at maintaining a relaxed and supportive environment for all of the residents. I am extremely grateful to all of the manager and all of the staff for their unwavering care of my relative.

Our father had to go into care at the end of 2025 which is a traumatic event for both him and the family. Sophie the manager was absolutely tremendous from the offset, reassuring and compassionate. Dad soon settled. The team at Oak House are very supportive and caring and nothing was to much trouble. Housekeeping is very good and all the food is cooked fresh in the kitchen and there is a very good choice.

Communication is excellent and all the staff are so friendly and helpful. We couldn't fault the quality of care delivered at Oak House and wouldn't hesitate to recommend it.

I needed to find somewhere for my Mum to have respite care and from the moment I contacted Oakhouse they were amazing. All the staff are so kind, Sophie the manager was so lovely with Mum and held her hand throughout our first meeting to reassure her. There's always music playing, and always something going on. Mum was a bit unsettled to begin with but they reassured her - and let me phone every day to see how she was. they were aware of how to cope with Mum's dementia and were kind, encouraging and caring. I've booked her in for another resbite.

Mum is very well looked after. Staff are extremely caring and patient. The manager is very helpful and accommodating. The rooms are lovely and kept very clean. Mum is contented and happy which makes us relatives happy too.

Also amazing manager, all residents look happy, there all very patient and understand, nothing is too much trouble. When the buzzer is used staff come straight away.

I chose this home for my mother because of the good reviews and I'm glad I did as all the staff and managers are so kind helpfull and caring there are activities and they are always willing to help any problems they will contact me I'm realy glad I chose oak house and thankyou for looking after my mother.

I thank all the staff for caring for Mum so excellently and always keeping me informed and involved. A special thank you to the care home manager, who goes above and beyond.

They make sure that hair dresser comes in regular to insure My nan hair is done and get her nails done

Very happy.

I cannot speak too highly of the team and I will be forever grateful to them for caring for my mum so very well. Thank you.

Since my mother has been a resident I can feel assured as I know my mother is been looked after 24 hours a day and night they also have activities in the day to keep her stimulated. Great location as well the local park across the road and plenty of pubs and shops nearby if I take my mother out for a couple of hours. The staff and residence are like mine and my mother's extended family.

My father has settled in well at the home, he is well cared for and all his needs are met. I receive excellent communication from management and staff regarding appointments, health and well being. I feel peace of mind knowing my father is safe and cared for so well.

My kindest regards.

My nan has settled really well in there such a lovely home, and friendly staff. My nan really enjoys having her hair and nails done every week in the hairdressers, getting pampered every week really cheers her up. Can't thank the staff enough, how great they are, there are a lot of activies going on for all the residents which is great too.

My dad is a permanent resident at Oak House and all the family are very pleased with the level of care and attention that all the staff show to him, he is well looked after by a very professional team and he and we can't be happier. Since being at Oak House his physical and mental wellbeing have improved.

If you are thinking of a care home for a loved one in the Cardiff area, then I would definitely recommend considering it here.