Oak House Care Home

43/47 Romilly Road, Canton, Cardiff CF5 1FJ

Group: O S W L

Person in charge: Victoria Davies (Manager)

Local Authority / Social Services: Cardiff Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 32 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Schizophrenia • Visual Impairment

Admission Information: Ages from 65 to 110.

Single Rooms: 32

Rooms with ensuite WC: 32

Facilities & Services: Respite Care • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care and Social Services Inspectorate Wales* Report on Oak House Care Home: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Overview

The Review Score of 9.3 (maximum of 10) for Oak House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Oak House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.542 for Oak House Care Home is calculated as follows: ( (58 Excellents x 5) + (3 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) + (3 Very Poors x 1) ) ÷ 72 Ratings = 4.542

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.781 Points relating to the number of positive Reviews for Oak House Care Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.4 positive Reviews (32 registered maximum number of service users ÷ 5). 5 Reviews ÷ 6.4 Target = 0.781

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 Oak House Care Home has a Review Score of 9.3 (9.323) from 6 Reviews


Average Ratings

  • Excellent
    5
  • Good
    0
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Oak House Care Home?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Oak House Care Home

  • Daughter of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    2
  • Great-Niece of Resident/Service User
    1
  • Husband of Resident/Service User
    1

My dad has been made so welcome by the staff at Oak House. He is happy, safe and well looked after, they treat him with respect and are always available to help him should he ask for anything. The staff are so caring and helpful and make sure us, as a family, are informed of anything if it happens. They interact well with him, and his room is always clean and tidy. All staff including the housekeepers, carers, management and kitchen staff all do a fantastic job. They all work as a team together. They make us feel as if we mean something to them and are not just another person paying for the pleasure of being looked after. It is a pleasure to spend time there and I always leave there happy knowing that my dad is safe.

How likely would you be to recommend Oak House Care Home? Extremely Likely

Overall Standard

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Average Rating:   4.8 out of 5

Rita Patel, Director at Oak House Care Home responded to this review on 07 Mar 2018:

Thank you for your kind word, this means a lot to me and all at Oak House, I'll be sure to pass this on to them. Thanks again. Rita.

My grandmother has been a resident in 2 previous care homes and I cannot express how highly I recommend Oak House. The care and compassion shown to my nan is second to none. The food is outstanding, the home is clean and well presented and nothing is too much trouble for any of the staff. I really appreciate all you've done for my nan even though she's currently in hospital.

How likely would you be to recommend Oak House Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My Mum, sister and myself could not be more pleased with Oak House, it's changed all our lives in the best way possible particularly for our Mum, who suffers from WMD, Dementia and is hard of hearing.

Mum is coming up to 97, and moved into Oak House this August, after a hospital stay. In her own words her first impression was I am in a beautiful building and have a delightful large living room, that's now my home'. She has the full support of helpful, friendly staff, and seems more relaxed and her old self, than she has been for awhile, so all credit to everyone there for their empathy, humour and dedication to detail that Mum receives every day, at a constant high level of care and well-being.

Staff respond to arising medical issues, efficiently.

Meals are well-balanced, home cooked, and there is a good choice of menu for Mum to choose from. Encouragement is given, and there is always a welcome cuppa for her family and visitors.

How likely would you be to recommend Oak House Care Home? Extremely Likely

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Average Rating:   5 out of 5

A fantastic care home with excellent care workers. My nan is in the home and we have never been happier. She is very well looked after and cared for. The staff make you feel very welcome. Nothing is ever too much and feels like a home from home.

How likely would you be to recommend Oak House Care Home? Extremely Likely

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Average Rating:   5 out of 5

I felt it was the right time to write a review regarding the staff and manager of Oak House. I have had a few relatives in care/residential homes going back many years and none have been as friendly and dedicated as the staff here. They go out of their way for their residents, they are given a choice of food for breakfast/dinner and tea. They are taken out around the park in good weather and are given continued exercise. My uncle's room is alway clean, tidy and smells fresh.

I cannot praise them highly enough, they go above and beyond their duty and would recommend anyone have their loved ones reside at Oak house.
I would say "keep up the good work" but you always do.

How likely would you be to recommend Oak House Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Rita Patel, Director at Oak House Care Home responded to this review on 18 Aug 2017:

Thank you for your kind words, staff and management will be most pleased and very appreciative to hear/read your comments which I will pass onto them. Kind regards, Rita.

Room very messy. Food not good and no one trying to get my wife up and walking around. Room always open.

How likely would you be to recommend Oak House Care Home? Neither Unlikely or Likely

Overall Standard

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Treated with Dignity

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Average Rating:   2.7 out of 5

Alison Stephens, Registered Manager at Oak House Care Home responded to this review on 19 Jan 2016:

With regards to the rating of Very Poor for Cleanliness, following a discussion with the son of the Service User this issue had been resolved and he appreciated the difficulty faced by staff in respect of the wishes of the Service User, who would not always allow the housekeeping team to access to clean the room. However when the opportunity arose the room was thoroughly cleaned including the carpets. The Service User is now in ground floor accommodation and socialises more with other residents this enables the housekeeping team to access and maintain cleanliness of the room.

With regards to the rating of Very Poor for Food & Drink, following a conversation with son of Service User it was identified that this rating was not due to the quality or choice of food within the home, but due to too many biscuits from a third party source. The home manager has reviewed the dietary needs of Service User to ensure a healthy well balanced diet. A four weekly menu is available upon request.

With regards to the rating of Very Poor for Safety & Security, Service User is accommodated in a shared room and has access to a lockable cabinet.

With regards to the rating of Poor for Rooms, son confirmed that this is in relation to cleanliness.

Regards

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