The Maple Care Home

My uncle has been in The Maple Care Home since 2018 and it really has been the best. While he has been there, we have not had a problem. The staff are fantastic, they always tell me when something is wrong and if we can't make appointments at hospital, they're more than willing to take him. The home is very clean and always go around with tea for everyone. I can always talk to the manager at any time. Really good activities going out to different places and doing loads inside the home. I think the home needs a medal for what they do.

The majority of carers are brilliant, a few are lazy and need to learn how to be more caring, and learn the needs of individual residents as residents are different, with different needs. Meals are not the best.

Thanks so much for taking care of my grandad. He was very unwell. I'm sure you did all that you could for him. You have a very nicely decorated care home too. It helps make the home more warm and welcoming.

Having chosen The Maple to care for Dad, we would highly recommend it to anyone looking for excellent care for their loved ones. The staff at the Maple looked after Dad from day one with the greatest care and respect. They took time to get to know him as a person and us as a family and, despite the incredibly difficult circumstances of coronavirus lockdowns, they made great efforts to keep us in touch with video calls, texts, greetings cards in the mail, garden visits and were always happy to talk to us on the phone. Activities and entertainment at The Maple are excellent with lots of variety and providing for all of the residents, with regular videos and photos for relatives making the whole atmosphere of the home happy, friendly, kind and caring. The layout and structure of the Maple building and care teams meant that the transition from residential to nursing care was seamless and the end of life care provided to Dad, was excellent. We are extremely grateful to all at the Maple.

My Mum moved into care during covid, due to the restrictions at the time we were unable to come and visit the home to help us to make the right choice for her. This did not stop the manager from sending us photos of her room, links to the website allowing us to meet the staff and learn about the Maple in a different way. The manager and staff went out of their way to help to reassure us and maintained contact throughout the process as well as directing us to previous reviews. On mum moving to the Maple, the staff have continued to support my Mum showing care and compassion continually. It’s clear that they have a very good understanding of dementia and the impact this has on me. The support they give my mum is exceptional, which means her quality of life has vastly improved. This in turn gives us so much reassurance, knowing she is safe and cared for. The activities coordinators are continually keeping not only my Mum, but all the residents happy, busy and engaged it’s fantastic.

I would definitely recommend The Maple without any hesitation.

I have personally gained a great deal of confidence, assurance and respect for the standard of care that has been (and continues to be) provided to my mother by the dedicated staff of The Maple Care Home. My experiences have led me to conclude that the ethos of the care home is one of providing an exemplary standard of care in all areas. The level of hygiene/cleanliness also sits synonymously with this well-run care home which encapsulates the high standards which it sets itself. Communications has also been responsive, informative and timely in accordance with need. I find the staff friendly and knowledgable, and they always make time for you. In summary, The Maple Care Home is a commendable care home based on a solid foundation of professionalism, pride and quality care services. Recommended.

This is a lovely care home. My husband has settled in a lot better than we expected. This I'm sure is down to the wonderful caring staff, nurses and carers.

This is the best nursing home I have come across and I have seen many - all the staff and the management are excellent. I visit The Maple at various different times and I find the service they provide under pressurised circumstances is great. They are all lovely and caring.

My mother has been a resident in the Maple for 3 months now. I have seen a remarkable improvement in her general health, her improved mood and her confidence all because she feels safe and happy. The family could not have been more pleased with her care. She says and I quote "I am happy here".

I worked for 35 years as a residential manager for the council prior to my retirement in 2018. Therefore I am aware of high standards of care which is evident at every visit from management and all staff. My aunty is treated with dignity and empathy. I could not ask for better care than she receives. Thank you.

The Maple is rated by inspectors as good. As a family who have used their services, we rate it ‘Outstanding’.

I am very happy with the care my mum receives from every member of staff. The staff are very helpful and friendly. I look forward to going to visit my mam because I feel happy knowing she is safe and happy, thanks to everyone involved.

I am very happy with the care my mother receives from all carers and members of staff, they are very friendly and professional, they all do a fantastic job taking care of our loved ones. The Maple Care Home is a home from home environment, I would recommend it to anyone who is looking for care for someone they love.

After having a major operation on a broken kneecap and being confined to bed in hospital, I was sent to Maple Lodge for care. I can't find the words to express or convey how well they looked after me. Every person who worked in the home treated me at all times with care, patience, and gentleness. They were very cheerful and encouraged me when I thought I was not improving. The staff worked very hard at all times. It is thanks to them I recovered in record time. They were not only my carers, they became my friends.

Just a small message to thank all the staff of The Maple Care Home for the care and kindness shown to my mother. We found it very difficult to give her over to you but you all looked after her fantastically. Massive thanks to you all.

Two years ago we gave over to The Maple and its staff the care of our mother, which was very hard, but over this time we have been delighted with her care, she has been well looked after by all the staff. Every one of them deserves a medal. Unfortunately, my mother has now died but the palliative care she received was second to none. The staff have been caring and kind to both my mam and my family, and have looked after us all. And to each and every one of you, we would like to say thank you from the bottom of our hearts. Anybody thinking about using the service of a care home will not find one better than The Maple.

I recently received a copy of the unannounced audit findings. I appreciate that audits are required on care homes but the issues appear to be mainly paperwork not being up to date. All I can say is the staff in The Maple have got to be the best in this type of work. Nothing bothers them (which I am sure can't be the case) but they just get on it. They have a job that I am sure not many people could do, it is unbelievable what they cope with but they do.

The facility itself is really good as is the care service - meals, laundry services, trips out, hairdresser, dentist, etc. and entertainment when possible. They arrange medical care when required.

The audit findings are what they are but having spoken to a few of the staff they are "gutted" with the results. The report does not reflect what a great place this is for your family member. Other professional bodies have said this is the best in the area. You definitely get my vote on that for all you have done for us. Thanks.

As my mother is only there for respite care for individual weeks per year, our visits are just for one hour or so. But in that time, I have found the staff very friendly and helpful and she has been placed in the same room, in the time she has been there which is good. Sometimes all her clothes are not collected, as they may be in the laundry but could be picked up later. Overall we're very pleased with the home, who always accommodate her at short notice whenever we need respite.

The rooms, staff and meals are great. I felt that I was really looked after.