Bassett House Care Home

Cloatley Crescent, Off Station Road, Wootton Bassett, Swindon SN4 7FJ
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9.4 48 Reviews
  • Bassett House Care Home, Swindon
Bassett House is a new luxury Care Home providing accommodation for frail older people together with a specialist unit to care for older people with dementia type illnesses. The home is able to care for sixty three clients in comfortable surroundings. Bassett House is situated on the outskirts of Wootton Bassett, set in landscapes grounds.

This newly built home offers all the advantages of a purpose built building with modern facilities. The bedrooms are attractively decorated and finished. All have en-suite shower rooms and in addition there are supported bathrooms. Carers encourage residents to bring in their personal belongings, for example, pictures and ornaments, to personalise their rooms. The home has three separate lounges and dining rooms. It also has a cinema room, where residents can enjoy their favourite films. From the upper floors of the home one can enjoy the views over the surrounding Wiltshire countryside.

Within Bassett House, the philosophy and culture is based on “relationship centred care” and this is the principal approach to care provision. Professionals seek to integrate this into all aspects of the home, with the aim of building stronger relationships between residents, staff, relatives, friends, and the wider community.
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Care Provided by Bassett House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

please call for information

Contact Bassett House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Bassett House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jacqueline Moss (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (63)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (63)

Visiting

  • They have an open door policy- all visitors are welcome

Parking

  • Parking onsite

Bassett House Care Home Reviews (48)

9.4

Bassett House Care Home has a Review Score of 9.4 (9.448) out of 10, based on 10 reviews in the last 2 years.
Over all time Bassett House Care Home has 48 reviews.

Overall Experience
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Reviewer Connection to Bassett House Care Home
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Total of 48, showing 1-20
Review from Na H (Daughter of Resident) published on 1 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is modern, bright, clean and welcoming. Safeguards are in place such as keypads to keep residents safe, mum has a side guarded bed with pressure mattress to prevent bed sores and personal care is given by more than one staff member to prevent accidents. I am warmly welcomed when entering and
the staff have treated mum with dignity and respect. Mums room is spotlessly clean.
They keep a close eye on her health and prompt action has been taken when mum has been unwell. Her meals are tailored to her needs and the staff feed her with kindness. Visitors are always asked if we would like a drink when the trolley comes round and we are able to help ourselves to a drink in the kitchen at any time.
Despite being bedridden and having advanced dementia, the activity staff spend time with her regularly. Communication has been fantastic, there is always someone available to speak to regarding mums care and I am able to visit mum at any time.
Highly recommend Bassett House!
Reply from Jacqueline Moss, Home Director at Bassett House Care HomeThank you so much for your wonderful review and recommendation of Bassett House. We are delighted to hear that you find the Home modern, bright, clean, and welcoming, and that you feel reassured by the care and safety measures in place for your mum.
It means a great deal to know that your mum is treated with dignity, respect, and kindness, and that her personal care, health needs, meals, and comfort are well supported by our team. We are especially pleased that you feel communication has been excellent and that there is always someone available to discuss your mum's care.
We are also delighted that our activities team continue to spend meaningful time with your mum, ensuring she remains engaged and supported in a way that is right for her.
Thank you again for your trust and kind words. Please do not hesitate to speak with us if there is ever anything more we can do or improve.
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Review from Alison C (Daughter of Resident) published on 1 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been been at Bassett House since 2022 and as a family we are very happy with the care she has had and continues to receive. When she first arrived at Bassett House we had specific needs and having reviewed a number of care homes the manager at BH was the only one willing to go out of
their way to accommodate my mother and, at the time, also my father. My mothers care needs have changed over time and her care has been adapted to anticipate and meet her needs as her condition has developed. The home is extremely welcoming to family and visitors and I don't think there has been a time when I have visited when I have not been greeted by at least one member of staff and that could be anyone from the management team to the cleaning/maintenance staff. Family and friends are actively invited into the home to attend activities and events and the newly refurbished home has really enhanced the overall warmth and friendliness of the home.
Reply from Jacqueline Moss, Home Director at Bassett House Care HomeThank you so much for your wonderful review and for sharing your family's experience of Bassett House.
We are delighted to hear that your mother has received the care and support she needs since joining us in 2022. It is especially meaningful to know that, from the beginning, our team worked with you to accommodate your parents' individual needs and provide reassurance during an important transition.
As care needs change over time, our aim is always to provide person-centred care that adapts with each resident, so we are pleased your mother's care has continued to evolve alongside her needs.
Your kind comments about our staff, welcoming atmosphere, refurbishment, and family involvement are greatly appreciated. Every member of our team plays a part in creating a warm, friendly home.
Thank you again for your trust and recommendation. Please do speak with us if there is ever anything more we can do or improve.
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Review from Joanna M (Daughter of Resident) published on 1 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has lived at Bassett House since 2021, and the quality of care he has received has been consistently high. He enjoys the food and all the staff are excellent, I cannot fault them. I am kept up to date with any changes in his health and I take comfor from kniwing he is in good hands .
Reply from Jacqueline Moss, Home Director at Bassett House Care HomeThank you so much for your kind review and for placing your trust in Bassett House since 2021. We are delighted to hear that your father continues to receive a consistently high standard of care and support from our team.
It is wonderful to know that he enjoys the food and that our staff have made such a positive impression. Your comments about being kept informed of any changes to his health are particularly appreciated, as we recognise how important clear communication is in providing reassurance and peace of mind to families.
We are pleased that your father feels comfortable, happy, and well cared for, and that you have confidence in the support he receives. Building strong relationships with residents and their loved ones is at the heart of what we do.
Thank you again for taking the time to share your experience. As always, please do not hesitate to speak with us if there is anything more we can do or improve upon.
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Review from William M (Friend of Resident) published on 25 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've always found Bassett House to be an efficient, well-run care home. The management and care staff are lovely and engaging. Food is good and nothing seems to be too much for the staff. My friend is in a good, comfortable place and is happy with his lot.
Reply from Jackie Moss, Home Director at Bassett House Care HomeThank you so much for your kind review and lovely comments about Bassett House. We are delighted to hear that you feel the home is well run and that your friend is happy, comfortable, and well cared for.
It means a great deal to know that our management and care teams have made such a positive impression through their kindness, engagement, and support. We are also pleased to hear your positive comments about the food and the dedication of our staff, who always strive to go above and beyond for our residents.
Thank you again for taking the time to share your experience and for your trust in Bassett House. As always, please do not hesitate to speak with us if there is ever anything more we can do to support your friend or improve their experience with us.
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Review from A G (Daughter of Resident) published on 19 May 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Bassett House has looked after Mum very well. The staff always make sure she is nicely dressed and her needs are catered for. They all know her by name and make sure she is included in activities. It has just been updated so provides a homely environment for the residents.
Reply from Jacqueline Moss, Home Director at Bassett House Care HomeThank you so much for your lovely review and kind words about Bassett House. We are delighted to hear that your mum is happy and receiving such good care and support from our team.
It means a great deal to know that our staff care for your mum with dignity, compassion, and kindness, ensuring she feels comfortable, included, and supported each day. Building meaningful relationships with residents and families is very important to us, and we are pleased this is reflected in your experience.
We are also so pleased that you appreciate the full refurbishment of Bassett House. Great care went into creating a warm, welcoming, and homely environment for residents and their loved ones, so it is wonderful to hear you feel this has been achieved.
Thank you again for your trust and recommendation.
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Review from Rae C (Daughter of Resident) published on 3 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was only at Bassett House for 5/6 weeks until she passed this week but the care and compassion she received was second to none from all members of staff. I did too. I cannot thank everyone enough. I couldn't have wished for a better home for her to be in and take her last breath. Nothing was
ever too much trouble. It was just a shame her stay was so short.
Reply from Jacqueline Moss, Home Director at Bassett House Care HomeThank you for your kind and heartfelt words. We are so sorry for your loss and send our sincere condolences to you and your family.
We feel truly honoured to have cared for your mum during her time at Bassett House. It means so much to hear that she, and you, were supported with compassion and kindness, and that she was comfortable in her final weeks.
Your appreciation will mean a great deal to all of our team. Please dont hesitate to reach out if there is anything we can do to support you we are always here.
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Review from Hester H (Wife of Resident) published on 22 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bassett House provides a very welcoming and comfortable environment where residents enjoy pleasant surroundings, good food and kind and thoughtful care from all the staff.
My husband recently spent a few weeks in Crawford Unit for respite care. The staff showed great patience, kindness and understanding
towards him. They were very supportive of me too and I was content that my husband was receiving excellent all round care.
My heartfelt thanks to all the staff.
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Review from L B (Friend of Resident) published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management and all the staff have been very professional and kind. The standard of care has been outstanding which gave me the confidence knowing the resident was being cared for at all times. The whole care home was immaculately clean. The activities for the residents are very good and there is
something for everyone, the staff who organise the activities take the time to find out the residents interests and will find a activitiy they might like.
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Review from Michelle H (Daughter of Resident) published on 3 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was only in Bassett House Care Home for a couple of days in October last year but she was received with kindness and consideration. I felt that there was a genuine feeling of warmth towards her and the family. Thank you.
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Review from Ann G (Daughter of Resident) published on 5 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother received excellent care at Bassett House Care Home, we couldn't have asked for more. The carers were friendly and took care of Mum's needs very well.
Her room was kept in a clean and comfortable manner and nothing was too much trouble.
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Review from Christine D (Friend of Resident) published on 6 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have no complaints, it's a really lovely place. The staff are very polite, the home is spotless. The nurses, carers and everyone that works in the home is really wonderful. I have been in the home at least once or twice a week, I've never met such lovely people at "Bassett House Care Home". They are
all excellent people, no problems whatsoever.
Lovely to meet them when I go over to see a patient. Excellent.
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Review from Julia C (Niece of Resident) published on 29 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle lived in Bassett House Care Home from September 2022 to March 2024. The care, kindness and respectfulness of the staff were exemplary. Everyone was so friendly to him and to the whole family. There were lots of different activities, and the staff tailored them to my uncle’s needs. For example,
he loved music, so every day, after breakfast, they would play old songs for him in the dining room. Staff would always have a chat with him and encourage him to join in with the events going on. They also helped myself and my family understand how to deal with dementia and some of the issues that he had. The home was always clean, warm and welcoming, and we were kept informed of changes and plans for the future.
I would thoroughly recommend this care home.
Reply from Jackie Moss, Manager at Bassett House Care HomeThank you for such a kind review. It was our pleasure to support your uncle and we thank you for entrusting us with his care. He was a lovely man and is missed by the team as are all of you. Thank you for taking the time to make these comments.
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Review from Leanda B (Daughter of Resident) published on 10 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The service provided is good, any questions raised are answered promptly and with care. The staff are friendly and welcoming.
On the minus side, more interaction with residents and more activities would be welcomed.
The home is undergoing a refit and I think this will greatly benefit residents.
Reply from Jackie Moss, Manager at Bassett House Care HomeThank you for taking the time to review Bassett House. I am glad to hear that you find the service responsive and I appreciate your kind comments about the staff. I would be interested to hear of any concerns you may have so that we can address these and improve. Please feel free to come and see me when you have time.
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Review from E J (Daughter of Resident) published on 25 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was accepted at very short notice. On arrival, she was welcomed by the manager and senior nurse. From the onset, we were listened to and supported in every way.
Her stay was relatively short but she was treated with care and dignity in her last days. I cannot fault the care she was given. Thank
you.
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Review from Mary B (Wife of Resident) published on 18 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Outstanding standard of care and kindness.
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Review from Rosalin W (Sister-in-law of Resident) published on 13 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my sister-in-law went into Bassett House, she was very poorly, not moving about much.
After being at Bassett House, there was a marked improvement. She was much more alert and able to feed herself.
The staff took time to speak to her and keep her clean and tidy.
She enjoyed the entertainment,
singing, fireworks, etc. Also, the staff made her feel wanted.
Thank you so much for all you did for her.
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Review from Elaine S (Daughter of Resident) published on 12 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum went for respite here for three weeks. The service to get Mum into Bassett House was quick and efficient. Nurse staff were excellent, but some carers would wander off and leave Mum in the bathroom for excessive periods, which resulted in her sorting herself out, which initially was not appropriate.
Also, one member of night staff (female) was tough and did not respond to requests for a blanket, as Mum was cold. Generally however, the vast majority of staff were really kind and compassionate. The activities were good and engendered a 'we're all in this together' environment.
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Review from Carolyn L (Daughter of Resident) published on 7 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been at Bassett House Care Home for nearly three years and from day one, she had the best loving care at all times and treated with dignity. The last six months have been very difficult due to end of life. Mum passed away November 2nd 2023 and the nurse on duty held her hand until the end.
They have been of great comfort to me and my sister. They are all amazing.
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Review from G P (Brother of Resident) published on 9 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother and I have nothing but praise for all the staff at Bassett House for the care given to our sister. The ward staff were always kind and courteous towards her and showed great patience when required, the office staff all seemed aware of her condition and discussed her well-being when we visit.
We
were always made to feel welcome when we visited the care home by all the staff.
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Review from Brenda H (Wife of Resident) published on 29 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The 3 ladies did everything they were able to help me through a very difficult time. Nothing was too much trouble. The young people on the 2nd floor, although always busy, made time to care for my husband and for that I am grateful.
Reply from Jackie Moss, Manager at Bassett House Care HomeThank you very much for your kind words. We are so glad that everything worked out for the best and wish the both of you the very best for the future. We will share your positive comments with our staff. They will appreciate them and use them as motivation.
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Current Review Score: 9.4 (9.448)

Overview of Review Score

The Review Score of 9.4 (9.448) out of 10 for Bassett House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.904 for Bassett House Care Home is calculated as follows: ( (103 Excellents x 5) + (11 Goods x 4) ) ÷ 114 Ratings = 4.904
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.544 Points relating to the number of positive Reviews for Bassett House Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 = 3.75
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6. 10 Positive Reviews ÷ 12.6 = 0.794
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Oct 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Bassett House Care Home

What types of Care is Bassett House Care Home registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Bassett House Care Home have?

There are 63 Single Rooms.

What are the Facilities & Services at Bassett House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Bassett House Care Home to the centre of Swindon?

5.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bassett House Care Home to verify any information. View our terms and conditions. Bassett House Care Home has an Enhanced Service - more info.