Cloatley Crescent, Off Station Road, Wootton Bassett, Swindon SN4 7FJ
Bassett House is a new luxury Care Home providing accommodation for frail older people together with a specialist unit to care for older people with dementia type illnesses. The home is able to care for sixty three clients in comfortable surroundings. Bassett House is situated on the outskirts of Wootton Bassett, set in landscapes grounds.
This newly built home offers all the advantages of a purpose built building with modern facilities. The bedrooms are attractively decorated and finished. All have en-suite shower rooms and in addition there are supported bathrooms. Carers encourage residents to bring in their personal belongings, for example, pictures and ornaments, to personalise their rooms. The home has three separate lounges and dining rooms. It also has a cinema room, where residents can enjoy their favourite films. From the upper floors of the home one can enjoy the views over the surrounding Wiltshire countryside.
Within Bassett House, the philosophy and culture is based on “relationship centred care” and this is the principal approach to care provision. Professionals seek to integrate this into all aspects of the home, with the aim of building stronger relationships between residents, staff, relatives, friends, and the wider community.
Group: A M S Care Ltd
Person in charge: Jacqueline Moss (Manager)
Local Authority / Social Services: Wiltshire Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 63 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment
Single Rooms: 63
Rooms with ensuite WC: 63
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Bassett House Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.2 (maximum of 10) for Bassett House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Bassett House Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.624 for Bassett House Care Home is calculated as follows: ( (73 Excellents x 5) + (44 Goods x 4) ) ÷ 117 Ratings = 4.624
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.556 Points relating to the number of positive Reviews for Bassett House Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 12.6 positive Reviews (63 registered maximum number of service users ÷ 5). 7 Reviews ÷ 12.6 Target = 0.556
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Bassett House Care Home has a Review Score of 9.2 (9.180) from 10 Reviews
Review submitted from a Scanned Printed Card by Anna S (Daughter of Resident) on Wednesday 16 May 2018. Relates to March 2018.
This care home went above and beyond my expectations making my mum's last few weeks a lot less stressful. Very friendly staff.
How likely would you be to recommend Bassett House Care Home? Extremely Likely
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Review submitted from a Postal Card by John G (Son of Resident) on Monday 14 May 2018. Relates to May 2018.
My mum was at Bassett House for 4 years and 4 months, she was very content there. Carers and nurses were kind to her and looked after her needs very well. Her one fear was having to go to hospital so when she passed away peacefully in her chair on April 30the 2018 she got her wish.
How likely would you be to recommend Bassett House Care Home? Likely
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Review submitted from a Postal Card by Andrew P (Relative of Resident) on Friday 20 April 2018. Relates to March 2018.
Just right.
How likely would you be to recommend Bassett House Care Home? Extremely Likely
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Review submitted from a Postal Card by Ian P (Relative of Resident) on Wednesday 7 March 2018. Relates to February 2018.
My wife and I cannot fault the care and attention for our dear auntie. Her final days were made comfortable and respectful. Our family would like to thank you all.
How likely would you be to recommend Bassett House Care Home? Extremely Likely
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Review submitted from a Postal Card by Tracey S (Daughter of Resident) on Tuesday 23 January 2018. Relates to December 2017.
For the short time my dad stayed in Bassett House Care Home, I feel he had the best care possible and the staff and management were kind and thoughtful.
How likely would you be to recommend Bassett House Care Home? Extremely Likely
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Review submitted from a Postal Card by G P (Cousin of Resident) on Wednesday 20 December 2017. Relates to December 2017.
My relative was bedridden for his entire 16-month stay but was always shaved and clean when we visited him. The staff coped well with his deafness and speech impediment and always seemed to make themselves understood when communicating with him.
If there is one criticism, it is that despite staff being made aware of his love of sport (horse-racing, football and snooker) there was no inclination to select these programmes on the TV when they were televised.
How likely would you be to recommend Bassett House Care Home? Extremely Likely
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Review submitted from a Postal Card by D S (Son of Resident) on Monday 4 December 2017. Relates to November 2017.
The team have done a superb job with my mum. She was transferred to the home direct from hospital in a very poor state. Staff are always friendly and very kind.
How likely would you be to recommend Bassett House Care Home? Extremely Likely
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Review submitted from a Postal Card by Gladys C (Daughter of Resident) on Thursday 30 March 2017. Relates to February 2017.
I was so pleased that Mum was in Bassett House.
Until going into the home I looked after her for twelve years and Bassett House continued that care at the level that homes should, but sadly this is not the case.
I work in the care industry so can say this knowing it to be true.
The staff not only look after the residents but the families as well.
I cannot recommend Bassett House and its staff highly enough.
How likely would you be to recommend Bassett House Care Home? Extremely Likely
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Review submitted from a Website Submission by Daniel W (Grandson of Resident) on Sunday 19 March 2017. Relates to March 2017.
From the moment that my Grandmother arrived she was welcomed in the most friendly way. All of the staff made her, along with us the family feel like she was in her own home. Nothing was ever too much trouble and the compassion and dignity all staff have to my Grandmother was second to none. I truly cannot praise the staff of this care home enough for how they cared for my Grandmother.
How likely would you be to recommend Bassett House Care Home? Extremely Likely
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Review submitted from a Postal Card by Alan W (Husband of Resident) on Thursday 7 January 2016.
Staff are always polite, can only be in one place at a time, very warm and helpful. If delays will explain why. Thank you for all their help.
How likely would you be to recommend Bassett House Care Home? Likely
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There are currently no awards/recognitions posted yet for Bassett House Care Home
There are currently no Care Home Idol entrants who have performed at Bassett House Care Home