Bassett House Care Home

Cloatley Crescent, Off Station Road, Wootton Bassett, Swindon SN4 7FJ
Review Us
9.7 41 Reviews
  • Bassett House Care Home, Swindon
Bassett House is a new luxury Care Home providing accommodation for frail older people together with a specialist unit to care for older people with dementia type illnesses. The home is able to care for sixty three clients in comfortable surroundings. Bassett House is situated on the outskirts of Wootton Bassett, set in landscapes grounds.

This newly built home offers all the advantages of a purpose built building with modern facilities. The bedrooms are attractively decorated and finished. All have en-suite shower rooms and in addition there are supported bathrooms. Carers encourage residents to bring in their personal belongings, for example, pictures and ornaments, to personalise their rooms. The home has three separate lounges and dining rooms. It also has a cinema room, where residents can enjoy their favourite films. From the upper floors of the home one can enjoy the views over the surrounding Wiltshire countryside.

Within Bassett House, the philosophy and culture is based on “relationship centred care” and this is the principal approach to care provision. Professionals seek to integrate this into all aspects of the home, with the aim of building stronger relationships between residents, staff, relatives, friends, and the wider community.
Show Bassett House Care Home on the Map

Care Provided

Type of Service

    Nursing Home
  • For a maximum of 63 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Group/Owner

Person in charge

  • Jacqueline Moss (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (63)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (63)

Bassett House Care Home Reviews (41)

9.7

Bassett House Care Home has a Review Score of 9.7 (9.666) out of 10, based on 12 reviews in the last 2 years.
Over all time Bassett House Care Home has 41 reviews.

Overall Experience
  • 31
  • 8
  • 2
  • 0
  • 0
Date Published
  • 41
  • 2
  • 3
  • 12
  • 29
Reviewer Connection to Bassett House Care Home
  • 18
  • 5
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 41, showing 21-40
Review from Sylvia C (Wife of Resident) published on 14 October 2019 Submitted via Website • Report
Overall Experience 3.0 out of 5
My husband was in this home for 6 weeks, following an accident, for rehabilitation. The physiotherapist, occupational therapist and most of the carers were excellent but communication was very poor. The food was particularly bad.
Reply from Jackie Moss, Manager at Bassett House Care Home

We are sorry that you felt that some aspects of your husband’s stay fell below our usual high standards.


In relation to your husband’s dislike of the food, we had discussed and agreed a plan moving forward. Sadly your husband was discharged before we could implement it. I am sorry that he disliked the food.


I am also sorry that you felt that the management was poor. As you are aware we had a frank conversation as soon as I was made aware of the issues. I would be more than happy to discuss this with you further should you wish.


I sincerely hope that your husband is doing well now he is home and that his recovery continues.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Amanda K (Wife of Resident) published on 9 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My late husband spent the last weeks of his life in Bassett House. He was looked after with so much care and dignity. Myself and my family can't thank them enough. Not only did they look after my late husband they also made sure that I, my daughters, and granddaughters were ok. Absolutely brilliant.
Reply from Jackie Moss, Manager at Bassett House Care Home

Thank you for taking the time to review Bassett House.
We were honoured that you entrusted us with the care of your late husband and it was our privilege to look after such a lovely man.
Our residents look forward to you visiting them.
We will share your comments with our staff. They will appreciate your positive comments and use them to further improve our service.
Thank you.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Elaine H (Daughter of Resident) published on 16 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment you arrive the sight of the building is clean and welcoming. The entrance is well carpeted and clean, no smells. The staff are very caring and treat people with care and consideration. Even when faced with unsavoury duties the staff carry these out without a fuss and most times with
a smile.
Reply from Jackie Moss, Manager at Bassett House Care Home

Thank you for taking time to review Bassett House.
All our staff are committed to providing the best possible care experience to all our residents. We will share your comments with our staff.
It was a pleasure looking after your Mum and we really enjoyed her personality. She always brought similes to our faces and we really enjoyed her company.
Thank you.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Valerie M (Friend of Resident) published on 19 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As power of attorney to one of the residents who has dementia etc, I find all the staff very caring and knowledgeable to his needs.
I could not have found a better nursing home.
Reply from Jackie Moss, Manager at Bassett House Care Home

Thank you for your review.
Your opinions and comments are important and valued as we use them to further improve our service.
Thank you once again.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Dave J (Son of Resident) published on 31 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise this care home highly enough. We had to admit our mother at short notice in difficult circumstances. The care, love and commitment of the staff, not only to our mother but also to the family was frankly amazing. The building was spotlessly clean, warm and welcoming. The staff are friendly,
calming and reassuring. Bassett House should be a benchmark for all other care homes.
Reply from Jackie Moss, Manager at Bassett House Care Home

Thank you for your review.
Your opinions and comments are important and valued as we use them to further improve our service.
Thank you once again.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M S (Respite Resident) published on 17 December 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I was offered rehabilitation at Basset House Care home after a broken hip. They didn't have the right equipment there, however, the physio did a really good job. The care workers were generally of a good standard. The qualified nurse who was on duty most of the time left my tablets and often I had no
water near and had to call someone.
Reply from Jackie Moss, Manager at Bassett House Care Home

Your opinions and comments are important and valued as we use them to further improve our service.
Sorry you felt that we did not have the right equipment. As a rehabilitation resident, the NHS is responsible for the provision of equipment, which is based on their assessment of what is required.
Your stay at Bassett House was to assist you in regaining your independence, autonomy and confidence prior to returning home. It is for this reason we encourage residents to be more independent.
We hope that you are now fully recovered and managing well at home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Linda S (Daughter of Resident) published on 7 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum came here after two weeks in hospital after a broken hip. Our immediate impression of the home was very good, it felt warm and welcoming.
The staff are all excellent and very approachable.
The room Mum was in was nicely equipped and peaceful. She felt her carers were very pleasant and helpful.
I felt very reassured that my 92 year old mum was in excellent hands and getting all the help and support needed to aid her recovery.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Portia B (Daughter of Resident) published on 3 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was admitted to Bassett House to recover from a broken wrist as a result from a bad fall. She was not herself when she was admitted, however with the care she received and the amazing cheerful attitude of all the staff she made a very swift recovery. I enjoyed visiting there, always a warm
welcome and a nice relaxed atmosphere.
I just want to say "thank you" to ALL at Bassett House and I would highly recommend your establishment.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Pauline R (Daughter of Resident) published on 6 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A wonderful home, very welcoming, clean and presentable. All the staff are polite and very caring. They looked after my father really well, nothing was too much trouble.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J S (Daughter of Resident) published on 17 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Fresh, clean, comfortable room. Pleasant, helpful and caring staff. Took care of mum really well.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S H (Daughter of Resident) published on 14 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother needed respite care and physio after a hip replacement. She was treated with kindness and dignity by all the staff.
The home was clean and the food excellent, even if some of the residents were much worse than her. She couldn't find fault.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R G (Nephew of Resident) published on 8 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Arrived unannounced and was greeted immediately. I was escorted to my uncle who looked well and was well dressed and cared for. I was offered lunch to share a table so I could assist him. The staff were busy and efficient. They were tolerant of difficult patients and very caring. Sadly, over the past
10 years, I have seen many homes and this one rates very highly.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Anna S (Daughter of Resident) published on 22 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home went above and beyond my expectations making my mum's last few weeks a lot less stressful. Very friendly staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John G (Son of Resident) published on 14 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum was at Bassett House for 4 years and 4 months, she was very content there. Carers and nurses were kind to her and looked after her needs very well. Her one fear was having to go to hospital so when she passed away peacefully in her chair on April 30the 2018 she got her wish.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Andrew P (Relative of Resident) published on 20 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just right.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ian P (Relative of Resident) published on 7 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife and I cannot fault the care and attention for our dear auntie. Her final days were made comfortable and respectful. Our family would like to thank you all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tracey S (Daughter of Resident) published on 23 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
For the short time my dad stayed in Bassett House Care Home, I feel he had the best care possible and the staff and management were kind and thoughtful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D S (Son of Resident) published on 4 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The team have done a superb job with my mum. She was transferred to the home direct from hospital in a very poor state. Staff are always friendly and very kind.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gladys C (Daughter of Resident) published on 30 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was so pleased that Mum was in Bassett House.
Until going into the home I looked after her for twelve years and Bassett House continued that care at the level that homes should, but sadly this is not the case.
I work in the care industry so can say this knowing it to be true.
The staff not only
look after the residents but the families as well.
I cannot recommend Bassett House and its staff highly enough.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Daniel W (Grandson of Resident) published on 20 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment that my Grandmother arrived she was welcomed in the most friendly way. All of the staff made her, along with us the family feel like she was in her own home. Nothing was ever too much trouble and the compassion and dignity all staff have to my Grandmother was second to none. I truly
cannot praise the staff of this care home enough for how they cared for my Grandmother.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.666)

Overview of Review Score

The Review Score of 9.7 (9.666) out of 10 for Bassett House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.714 for Bassett House Care Home is calculated as follows: ( (112 Excellents x 5) + (17 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 140 Ratings = 4.714
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.952 Points relating to the number of positive Reviews for Bassett House Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6. 12 Positive Reviews ÷ 12.6 = 0.952
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 May 2021

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bassett House Care Home to verify any information. View our terms and conditions. Bassett House Care Home has an Enhanced Service - more info.