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Bassett House Care Home

Cloatley Crescent, Off Station Road, Wootton Bassett, Swindon, Wiltshire SN4 7FJ
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Bassett House Care Home, Swindon
Bassett House Care Home, Swindon
Bassett House Care Home, Swindon

Bassett House is a new luxury Care Home providing accommodation for frail older people together with a specialist unit to care for older people with dementia type illnesses. The home is able to care for sixty three clients in comfortable surroundings. Bassett House is situated on the outskirts of Wootton Bassett, set in landscapes grounds.

This newly built home offers all the advantages of a purpose built building with modern facilities....  

Care Provided by Bassett House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

please call for information

Contact Bassett House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Jacqueline Moss(Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (63)
  • Single Rooms with ensuite Wet Room (63)

Visiting

  • They have an open door policy- all visitors are welcome

Parking

  • Parking onsite

Bassett House Care Home Reviews (50)

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9.7

Bassett House Care Home has a Review Score of 9.7 (9.672) out of 10, based on 12 reviews in the last 2 years. Over all time Bassett House Care Home has 50 reviews.

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Review from G P (Brother of Resident) published on 9 November 2023 Submitted via Postal Card
Overall Experience
My brother and I have nothing but praise for all the staff at Bassett House for the care given to our sister. The ward staff were always kind and courteous towards her and showed great patience when required, the office staff all seemed aware of her condition and discussed her well-being when we visit.

We were always made to feel welcome when we visited the care home by all the staff.

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Review from Brenda H (Wife of Resident) published on 29 September 2021 Submitted via Postal Card
Overall Experience

The 3 ladies did everything they were able to help me through a very difficult time. Nothing was too much trouble. The young people on the 2nd floor, although always busy, made time to care for my husband and for that I am grateful.

Reply from Jackie Moss, Manager at Bassett House Care Home

Thank you very much for your kind words. We are so glad that everything worked out for the best and wish the both of you the very best for the future. We will share your positive comments with our staff. They will appreciate them and use them as motivation.

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Review from Vanessa S (Daughter of Resident) published on 23 February 2021 Submitted via Website
Overall Experience

Very happy with the care and attention my mother receives from the staff. All staff are very friendly and give updates on my mother's health and care. Plenty of activities and entertainment for the residents.

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Review from Kassandra S (Great-granddaughter of Resident) published on 23 February 2021 Submitted via Website
Overall Experience

It says leave a review for a particular month... I honestly can’t pick one month. My great gran went to this home, wow must be 3 years ago now. She was discharged from hospital severely underweight, incoherent and the outlook wasn’t good. 3 years on... she’s the bees knees. 99 years old, a good weight and cared for like a family member. She has bad days with age-related dementia yet even then staff keep her spirits high. The staff are like family to her and honestly they are like family to me too, they go much further to check you are ok with the adjustment to a care home for your loved ones. I’ve never seen a place so clean and at times had a nosey at the food trolleys and wow. The stigma of nursing homes needs to change, this place is brilliant, I just hope if I make it that far that I will be cared for with as much dignity.

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Review from Carolyn D (Daughter of Resident) published on 15 February 2021 Submitted via Website
Overall Experience
My 91-year-old father made the decision to move into Bassett House after a heart attack left him unable to care for himself properly. After 18 months, he, and I, would say that it was the best decision that he ever made! The care is faultless. His room is more than adequate for his needs. The staff are amazing, friendly, welcoming and totally unflappable. Prior to the Covid restrictions the whole family were able to visit him at any time and always felt welcome. Since the "new normal" video calls have been set up and during the brief reprieve at the end of the summer, a special visiting pod was built by the very talented caretakers.
We, as a family, are very fortunate that Dad has his own mobile phone and we can converse with him at any time; that said the communication from the home is very good.

I can highly recommend Bassett House.

Reply from Jackie Moss, Manager at Bassett House Care Home
Thank you for your lovely comments.
During this unusual and difficult time, we are pleased that we are able to provide relatives and residents with a bit of normality and reassurance.
Hopefully, this situation changes soon and we can have family and friends visiting us as before.

We will share your positive comments with our staff. They will appreciate them and use them as motivation.

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Review from Marion L (Sister of Resident) published on 10 February 2021 Submitted via Website
Overall Experience

As a family, we are very happy with the service my brother receives at Bassett House. My brother is quite a poorly chap and as his illness is getting progressively worse his needs are greater. The care staff realise this and are making sure his needs are met on a daily basis. The one thing I really appreciate is I receive a weekly update on my brother's health, as the way it is at the moment with the restrictions of the Covid virus we have not been able to visit our brother. When my brother's health allows it the care staff give him the support he needs to talk to one of our family on the telephone. It is a great relief to know our brother is being cared for at Bassett House.

Reply from Jackie Moss, Manager at Bassett House Care Home
Thank you for your lovely comments.
During this unusual and difficult time, we are pleased that we are able to provide relatives and residents with a bit of normality and reassurance.
Hopefully, this situation changes soon and we can have family and friends visiting us as before.

We will share your positive comments with our staff. They will appreciate them and use them as motivation.

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Review from Mike A (Husband of Resident) published on 1 February 2021 Submitted via Website
Overall Experience

My wife was moved to Bassett House Care Home very suddenly in September 2020 from another care home, in the middle of a period of Covid quarantine and lockdown. I had to leave her and all her belongings at the door of the home like a home delivery parcel, which was very distressing for all. The staff of the home could not have been more caring and gentle with her then, and have been ever since. Nothing seems to be too much trouble for them. My MS-disabled and dementia afflicted wife can be scared of hoists and personal care - the home has put in place a regime where at least two help her and reduce stress and anxiety. During Covid, it has not been possible to visit my wife, but the care home staff have set up video meetings between my wife and the family to enable us to see each other and talk. All in all, I fell that my wife is at ease in Bassett House, and I feel she will be well cared for in the future in event of something unpleasant happening to me, whether minor, major or mortal.

Reply from Jackie Moss, Manager at Bassett House Care Home
Thank you very much for your lovely review.
During this unprecedented and difficult times although we have had to follow different and unusual practices and have tried to ensure that our residents are cared for to the best of our abilities.

We understand that it is not an easy time to move into...  

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Review from Ruth K (Daughter of Resident) published on 1 February 2021 Submitted via Website
Overall Experience
My mum is 90 and has been living at Bassett House for over six years (it has become my second home also).
The best recommendation I think I can give is that my husband and I think so highly of the care she receives and the approachableness of all staff and management that we requested my mother-in-law be transferred from another care home.

In spite of these unprecedented times, all are working tirelessly to look after her, keeping me informed and in touch, especially as I am unable to visit due to lockdown. It’s a real comfort knowing she is in such a wonderful caring environment.

Reply from Jackie Moss, Manager at Bassett House Care Home
Thank you for your lovely comments.
We are honoured that you have entrusted us with the care of your mother and it is our privilege to have her at Bassett House.

During this unusual and difficult times, we are pleased that we have been able to keep relatives and residents informed and in touch....  

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Review from M R (Wife of Resident) published on 4 November 2019 Submitted via Postal Card
Overall Experience

My husband was so well looked after and he was so very happy the time he spent there. All the staff were very kind and friendly. We were so very grateful.

Reply from Jackie Moss, Manager at Bassett House Care Home
Thank you for taking the time to review Bassett House.
It was our pleasure and privilege to have had your husband with us.
We are glad that you had a positive experience.
You and your family are welcome at Bassett House anytime. Please join us for future events and visit us anytime.

We will...  

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Review from Sylvia C (Wife of Resident) published on 14 October 2019 Submitted via Website
Overall Experience

My husband was in this home for 6 weeks, following an accident, for rehabilitation. The physiotherapist, occupational therapist and most of the carers were excellent but communication was very poor. The food was particularly bad.

Reply from Jackie Moss, Manager at Bassett House Care Home

We are sorry that you felt that some aspects of your husband’s stay fell below our usual high standards.

In relation to your husband’s dislike of the food, we had discussed and agreed a plan moving forward. Sadly your husband was discharged before we could implement it. I am sorry that he...  

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Review from Amanda K (Wife of Resident) published on 9 September 2019 Submitted via Website
Overall Experience

My late husband spent the last weeks of his life in Bassett House. He was looked after with so much care and dignity. Myself and my family can't thank them enough. Not only did they look after my late husband they also made sure that I, my daughters, and granddaughters were ok. Absolutely brilliant.

Reply from Jackie Moss, Manager at Bassett House Care Home
Thank you for taking the time to review Bassett House.
We were honoured that you entrusted us with the care of your late husband and it was our privilege to look after such a lovely man.
Our residents look forward to you visiting them.
We will share your comments with our staff. They will appreciate your positive comments and use them to further improve our service.

Thank you.

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Review from Elaine H (Daughter of Resident) published on 16 April 2019 Submitted via Postal Card
Overall Experience

From the moment you arrive the sight of the building is clean and welcoming. The entrance is well carpeted and clean, no smells. The staff are very caring and treat people with care and consideration. Even when faced with unsavoury duties the staff carry these out without a fuss and most times with a smile.

Reply from Jackie Moss, Manager at Bassett House Care Home
Thank you for taking time to review Bassett House.
All our staff are committed to providing the best possible care experience to all our residents. We will share your comments with our staff.
It was a pleasure looking after your Mum and we really enjoyed her personality. She always brought similes to our faces and we really enjoyed her company.

Thank you.

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Review from Valerie M (Friend of Resident) published on 19 February 2019 Submitted via Postal Card
Overall Experience
As power of attorney to one of the residents who has dementia etc, I find all the staff very caring and knowledgeable to his needs.

I could not have found a better nursing home.

Reply from Jackie Moss, Manager at Bassett House Care Home
Thank you for your review.
Your opinions and comments are important and valued as we use them to further improve our service.

Thank you once again.

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Review from Dave J (Son of Resident) published on 31 December 2018 Submitted via Website
Overall Experience

I cannot praise this care home highly enough. We had to admit our mother at short notice in difficult circumstances. The care, love and commitment of the staff, not only to our mother but also to the family was frankly amazing. The building was spotlessly clean, warm and welcoming. The staff are friendly, calming and reassuring. Bassett House should be a benchmark for all other care homes.

Reply from Jackie Moss, Manager at Bassett House Care Home
Thank you for your review.
Your opinions and comments are important and valued as we use them to further improve our service.

Thank you once again.

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Review from M S (Respite Resident) published on 17 December 2018 Submitted via Postal Card
Overall Experience

I was offered rehabilitation at Basset House Care home after a broken hip. They didn't have the right equipment there, however, the physio did a really good job. The care workers were generally of a good standard. The qualified nurse who was on duty most of the time left my tablets and often I had no water near and had to call someone.

Reply from Jackie Moss, Manager at Bassett House Care Home
Your opinions and comments are important and valued as we use them to further improve our service.

Sorry you felt that we did not have the right equipment. As a rehabilitation resident, the NHS is responsible for the provision of equipment, which is based on their assessment of what is required....  

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Review from Linda S (Daughter of Resident) published on 7 December 2018 Submitted via Postal Card
Overall Experience
My mum came here after two weeks in hospital after a broken hip. Our immediate impression of the home was very good, it felt warm and welcoming.
The staff are all excellent and very approachable.

The room Mum was in was nicely equipped and peaceful. She felt her carers were very pleasant and helpful. I felt very reassured that my 92 year old mum was in excellent hands and getting all the help and support needed to aid her recovery.

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Review from Portia B (Daughter of Resident) published on 3 December 2018 Submitted via Website
Overall Experience
My mother was admitted to Bassett House to recover from a broken wrist as a result from a bad fall. She was not herself when she was admitted, however with the care she received and the amazing cheerful attitude of all the staff she made a very swift recovery. I enjoyed visiting there, always a warm welcome and a nice relaxed atmosphere.

I just want to say "thank you" to ALL at Bassett House and I would highly recommend your establishment.

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Review from Pauline R (Daughter of Resident) published on 6 November 2018 Submitted via Postal Card
Overall Experience

A wonderful home, very welcoming, clean and presentable. All the staff are polite and very caring. They looked after my father really well, nothing was too much trouble.

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Review from J S (Daughter of Resident) published on 17 August 2018 Submitted via Postal Card
Overall Experience

Fresh, clean, comfortable room. Pleasant, helpful and caring staff. Took care of mum really well.

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Review from S H (Daughter of Resident) published on 14 August 2018 Submitted via Postal Card
Overall Experience
My mother needed respite care and physio after a hip replacement. She was treated with kindness and dignity by all the staff.

The home was clean and the food excellent, even if some of the residents were much worse than her. She couldn't find fault.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 October 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

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