Care Homes Owned by A M S Care Ltd

A Complaint was raised and the response was "standard" to say the least, unfeeling , uncaring and no doubt unlikely to bring about change.

I have been treated well by staff some of whom have dealt with me above and beyond what was needed at the time.

Day to day I think the home runs well any questions are investigated and answered promptly. I feel the staff are well trained, I just wish there were a few more.

My wife as been in Gifford House care home for approximately three weeks now, I have no problems at this prescent time only to say it is very efficient and nothing is to much trouble from the staff and managment, very clean and tidy thank you.

We would like to say a big thank you to ALL the lovely staff at Gifford House.

I highly recommend this care home to anyone looking for care for their loved ones.

Thank you

My nan has been at Gifford House since 2022 and since this time she has been settled and happy. All staff are very communicative and caring and the management is very supportive of all of her needs. Annie and Florence are especially good and extra caring for her.

I have had a very positive experience staying at Gifford House. The staff are caring and kind always treat residents with dignity and respect. The home is clean comfortable and well maintained the meals are yet to improve I am grateful to do help and support and care I received and would recommend this nursing home to others looking for a safe place and welcoming environment.

Overall my stay is satisfactory I'm very happy with all the staff who are very helpful and attentive. My one big disspointment is unfortunately the food which on the whole is very dissapointing as its very bland and often served cold.

Good experience overall. Staff very friendly. Food could be better and more options happy with care provided currently parent is received good care.

Jill, Carole, Yvonne, Tracey

My sister has been a resident now for nearly 3 yrs and is very happy here. The staff are brilliant, caring, respectful, compassionate, professional and above all are friendly to both residents + visitors and will always have time to chat to the residents who might need a little tlc. The nursing staff keep you informed of any medical issue and are always there when you need advise and will get the doctor in or refer you if necessary I cannot tell you how much peace of mind this care home gives me. I took me ages to find the right one.

We as a family believe that Gifford House give very good care to our relative, who has been here for 3 years. The staff all treat him and I'm kindness and respect. The nurse team are very good. There are occassions where things go wrong eg sorting out transport to/from appointments, but they make amends and apologise.

Highly recommend Bassett House!

My mother has been been at Bassett House since 2022 and as a family we are very happy with the care she has had and continues to receive. When she first arrived at Bassett House we had specific needs and having reviewed a number of care homes the manager at BH was the only one willing to go out of their way to accommodate my mother and, at the time, also my father. My mothers care needs have changed over time and her care has been adapted to anticipate and meet her needs as her condition has developed. The home is extremely welcoming to family and visitors and I don't think there has been a time when I have visited when I have not been greeted by at least one member of staff and that could be anyone from the management team to the cleaning/maintenance staff. Family and friends are actively invited into the home to attend activities and events and the newly refurbished home has really enhanced the overall warmth and friendliness of the home.

My father has lived at Bassett House since 2021, and the quality of care he has received has been consistently high. He enjoys the food and all the staff are excellent, I cannot fault them. I am kept up to date with any changes in his health and I take comfor from kniwing he is in good hands .

I've always found Bassett House to be an efficient, well-run care home. The management and care staff are lovely and engaging. Food is good and nothing seems to be too much for the staff. My friend is in a good, comfortable place and is happy with his lot.

Bassett House has looked after Mum very well. The staff always make sure she is nicely dressed and her needs are catered for. They all know her by name and make sure she is included in activities. It has just been updated so provides a homely environment for the residents.

Gifford House is a lovely nursing home, you know your relatives are well taken care of staff/careers/nurses do an amazing job my dad loves a good laugh and chatter and banter on football and without naming names (I wish I could) if your met with a smile from him you know who his favourites are.