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9.3 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by A M S Care Ltd
A M S Care Ltd operate two care homes, Bassett House in Swindon and Gifford House in Basildon, both welcoming older people with daily care needs and experienced in helping individuals with dementia, as well as a range of specialist nursing requirements.

A M S Care Ltd Locations (2)

 - Browse 2 Care Homes owned by A M S Care Ltd
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Bassett House Care Home
Cloatley Crescent, Off Station Road, Wootton Bassett, Swindon SN4 7FJ 
9.4 48 reviews
Bassett House Care Home, Swindon, Wiltshire
"I've always found Bassett House to be an efficient, well-run care home. The management and care staff are lovely and engaging. Food is good…"   Read all 48 reviews
  • 63 Rooms
Location Type Care Home

Bassett House is a new luxury Care Home providing accommodation for frail older people together with a specialist unit to care for older people with dementia type illnesses. The home is able to care ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Gifford House Care Home
London Road, Bowers Gifford, Basildon SS13 2EY 
9.1 98 reviews
Gifford House Care Home, Basildon, Essex
"Hi Our Mum was in this care home for 3 yrs. This care home has been fantastic with our mum until she past 4/5. We couldn't get there in…"   Read all 98 reviews
  • 102 Rooms
Location Type Care Home

Gifford house is a luxury care home providing accommodation for frail older people along with specialist nursing, palliative and dementia care. The home is able to care for one hundred and two ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Learning Disability Care
  • Mental Health Care

A M S Care Ltd Reviews (146)

9.3

A M S Care Ltd has a Group Review Score of 9.3 (9.253) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to A M S Care Ltd must have a Review Score.

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Review of

Gifford House Care Home

from Jackie D (Daughter of Resident) published on 11 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good experience overall. Staff very friendly. Food could be better and more options happy with care provided currently parent is received good care.
Reply from Susan Doyle, Home Director at Gifford House Care HomeThank you for taking the time to share your feedback. We are pleased to hear that you have had a positive experience overall & that you are happy with the care your parent is receiving.
It is wonderful to know that you have found our team friendly & supportive. At Gifford House, we pride ourselves on being a second family to our residents & their loved ones, creating a warm and welcoming environment where everyone feels valued and supported.
We are also committed to promoting the values at the heart of our home - Privacy, Dignity, and Choice - ensuring that every resident receives person-centred care that respects their individuality and preferences.
We appreciate your comments regarding the food and menu options, & we will share this feedback with our catering team as we continually look for ways to improve.
Thank you again for your feedback. As always, please do not hesitate to speak with us if there is ever anything more we can do or anything you feel we could improve.
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Review of

Gifford House Care Home

from J C (Daughter of Resident) published on 11 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hi Our Mum was in this care home for 3 yrs.
This care home has been fantastic with our mum until she past 4/5.
We couldn't get there in time so the nurse in charge sat with mum holding her hand until we arrived. This was so much appreciated and showed how much staff care for the people in the home.
We can honestly say we have never had a problem with the home, if you ask for something to be done it is done asap. Mum was very happy at this home. All the staff likes her and she liked them.
We would recommend this care home to everyone looking for somewhere to put their loved one.
A big Thankyou to All the Staff and Management.
Even the Owner came up to me and asked about mum and how she was treated and if we were pleased with the service they provided. The owner was also a Very nice polite person
So Thanks to Everyone who works in Gifford House
Jill, Carole, Yvonne, Tracey
Reply from Susan Doyle, Home Director at Gifford House Care HomeThank you so much for your heartfelt words & for taking the time to share your family's experience of Gifford House. Please accept our sincere condolences on the passing of your mum.
It was a privilege to care for her over the past 3 years, and we are truly touched to hear that she was happy with us & felt so well supported by the team. Knowing that she had such positive relationships with our staff means a great deal to everyone who cared for her.
Your comments about the nurse staying with your mum and holding her hand until you arrived are especially moving. Moments like this reflect the compassion, kindness, & dignity we always strive to provide, particularly at such an important and emotional time.
Thank you also for your kind words about our staff, management, and owner. Your appreciation and recommendation mean so much to us, and we will share your lovely feedback with the whole team.
Once again, we are very sorry for your loss and send our warmest wishes to you all
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Review of

Gifford House Care Home

from Susan W (Sister of Resident) published on 11 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been a resident now for nearly 3 yrs and is very happy here. The staff are brilliant, caring, respectful, compassionate, professional and above all are friendly to both residents + visitors and will always have time to chat to the residents who might need a little tlc. The nursing staff
keep you informed of any medical issue and are always there when you need advise and will get the doctor in or refer you if necessary I cannot tell you how much peace of mind this care home gives me. I took me ages to find the right one.
Reply from Susan Doyle, Home Director at Gifford House Care HomeThank you so much for your wonderful review & for sharing your experience of Gifford House.
We are delighted to hear that your sister has been happy with us for nearly 3 years and that you have found our team caring, compassionate, professional, & friendly. We often describe Gifford House as a second family, and it is wonderful to know that this has been reflected in your experience. Taking the time to build meaningful relationships with residents and their loved ones is incredibly important to us.
Your kind comments about our nursing team are especially appreciated. Keeping families informed and ensuring residents receive the right support at the right time is at the heart of the care we provide. We are committed to promoting the values that sit at the centre of everything we do - Privacy, Dignity, and Choice - ensuring every resident is treated with the respect and individuality they deserve.
It means a great deal to know that Gifford House gives you peace of mind. Thank you
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Review of

Gifford House Care Home

from R H (Son-in-law of Resident) published on 11 June 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We as a family believe that Gifford House give very good care to our relative, who has been here for 3 years. The staff all treat him and I'm kindness and respect. The nurse team are very good. There are occassions where things go wrong eg sorting out transport to/from appointments, but they make amends
and apologise.
Reply from Susan Doyle, Home Director at Gifford House Care HomeThank you for your kind review and for placing your trust in Gifford House over the past three years.
We are delighted to hear that you feel your relative receives very good care and that our staff and nursing team treat him with kindness, dignity, and respect. Providing compassionate, person-centred care is at the heart of everything we do.
We also appreciate your honest feedback. While we always strive to get things right first time, we recognise that occasionally issues can arise, both within and outside of our control. When they do, we are committed to listening, learning, and putting things right as quickly as possible.
Thank you again for taking the time to share your experience. As always, please do not hesitate to speak with us if there is ever anything more we can do or improve. We are always happy to listen and work together to provide the best possible care and support.
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Review of

Bassett House Care Home

from Na H (Daughter of Resident) published on 1 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is modern, bright, clean and welcoming. Safeguards are in place such as keypads to keep residents safe, mum has a side guarded bed with pressure mattress to prevent bed sores and personal care is given by more than one staff member to prevent accidents. I am warmly welcomed when entering and
the staff have treated mum with dignity and respect. Mums room is spotlessly clean.
They keep a close eye on her health and prompt action has been taken when mum has been unwell. Her meals are tailored to her needs and the staff feed her with kindness. Visitors are always asked if we would like a drink when the trolley comes round and we are able to help ourselves to a drink in the kitchen at any time.
Despite being bedridden and having advanced dementia, the activity staff spend time with her regularly. Communication has been fantastic, there is always someone available to speak to regarding mums care and I am able to visit mum at any time.
Highly recommend Bassett House!
Reply from Jacqueline Moss, Home Director at Bassett House Care HomeThank you so much for your wonderful review and recommendation of Bassett House. We are delighted to hear that you find the Home modern, bright, clean, and welcoming, and that you feel reassured by the care and safety measures in place for your mum.
It means a great deal to know that your mum is treated with dignity, respect, and kindness, and that her personal care, health needs, meals, and comfort are well supported by our team. We are especially pleased that you feel communication has been excellent and that there is always someone available to discuss your mum's care.
We are also delighted that our activities team continue to spend meaningful time with your mum, ensuring she remains engaged and supported in a way that is right for her.
Thank you again for your trust and kind words. Please do not hesitate to speak with us if there is ever anything more we can do or improve.
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Review of

Bassett House Care Home

from Alison C (Daughter of Resident) published on 1 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been been at Bassett House since 2022 and as a family we are very happy with the care she has had and continues to receive. When she first arrived at Bassett House we had specific needs and having reviewed a number of care homes the manager at BH was the only one willing to go out of
their way to accommodate my mother and, at the time, also my father. My mothers care needs have changed over time and her care has been adapted to anticipate and meet her needs as her condition has developed. The home is extremely welcoming to family and visitors and I don't think there has been a time when I have visited when I have not been greeted by at least one member of staff and that could be anyone from the management team to the cleaning/maintenance staff. Family and friends are actively invited into the home to attend activities and events and the newly refurbished home has really enhanced the overall warmth and friendliness of the home.
Reply from Jacqueline Moss, Home Director at Bassett House Care HomeThank you so much for your wonderful review and for sharing your family's experience of Bassett House.
We are delighted to hear that your mother has received the care and support she needs since joining us in 2022. It is especially meaningful to know that, from the beginning, our team worked with you to accommodate your parents' individual needs and provide reassurance during an important transition.
As care needs change over time, our aim is always to provide person-centred care that adapts with each resident, so we are pleased your mother's care has continued to evolve alongside her needs.
Your kind comments about our staff, welcoming atmosphere, refurbishment, and family involvement are greatly appreciated. Every member of our team plays a part in creating a warm, friendly home.
Thank you again for your trust and recommendation. Please do speak with us if there is ever anything more we can do or improve.
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Review of

Bassett House Care Home

from Joanna M (Daughter of Resident) published on 1 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has lived at Bassett House since 2021, and the quality of care he has received has been consistently high. He enjoys the food and all the staff are excellent, I cannot fault them. I am kept up to date with any changes in his health and I take comfor from kniwing he is in good hands .
Reply from Jacqueline Moss, Home Director at Bassett House Care HomeThank you so much for your kind review and for placing your trust in Bassett House since 2021. We are delighted to hear that your father continues to receive a consistently high standard of care and support from our team.
It is wonderful to know that he enjoys the food and that our staff have made such a positive impression. Your comments about being kept informed of any changes to his health are particularly appreciated, as we recognise how important clear communication is in providing reassurance and peace of mind to families.
We are pleased that your father feels comfortable, happy, and well cared for, and that you have confidence in the support he receives. Building strong relationships with residents and their loved ones is at the heart of what we do.
Thank you again for taking the time to share your experience. As always, please do not hesitate to speak with us if there is anything more we can do or improve upon.
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Review of

Bassett House Care Home

from William M (Friend of Resident) published on 25 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've always found Bassett House to be an efficient, well-run care home. The management and care staff are lovely and engaging. Food is good and nothing seems to be too much for the staff. My friend is in a good, comfortable place and is happy with his lot.
Reply from Jackie Moss, Home Director at Bassett House Care HomeThank you so much for your kind review and lovely comments about Bassett House. We are delighted to hear that you feel the home is well run and that your friend is happy, comfortable, and well cared for.
It means a great deal to know that our management and care teams have made such a positive impression through their kindness, engagement, and support. We are also pleased to hear your positive comments about the food and the dedication of our staff, who always strive to go above and beyond for our residents.
Thank you again for taking the time to share your experience and for your trust in Bassett House. As always, please do not hesitate to speak with us if there is ever anything more we can do to support your friend or improve their experience with us.
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Review of

Bassett House Care Home

from A G (Daughter of Resident) published on 19 May 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Bassett House has looked after Mum very well. The staff always make sure she is nicely dressed and her needs are catered for. They all know her by name and make sure she is included in activities. It has just been updated so provides a homely environment for the residents.
Reply from Jacqueline Moss, Home Director at Bassett House Care HomeThank you so much for your lovely review and kind words about Bassett House. We are delighted to hear that your mum is happy and receiving such good care and support from our team.
It means a great deal to know that our staff care for your mum with dignity, compassion, and kindness, ensuring she feels comfortable, included, and supported each day. Building meaningful relationships with residents and families is very important to us, and we are pleased this is reflected in your experience.
We are also so pleased that you appreciate the full refurbishment of Bassett House. Great care went into creating a warm, welcoming, and homely environment for residents and their loved ones, so it is wonderful to hear you feel this has been achieved.
Thank you again for your trust and recommendation.
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Review of

Gifford House Care Home

from E C (Daughter of Resident) published on 11 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Gifford House is a lovely nursing home, you know your relatives are well taken care of staff/careers/nurses do an amazing job my dad loves a good laugh and chatter and banter on football and without naming names (I wish I could) if your met with a smile from him you know who his favourites are.
Reply from Susan Doyle, Home Director at Gifford House Care HomeThank you so much for your lovely review and kind words about Gifford House. We are delighted to hear that you feel your dad is well cared for and supported by our team.
Its wonderful to know that the laughter, chats, and football banter mean so much to him building genuine relationships and bringing smiles to our residents every day is such an important part of life at Gifford House. We are sure the staff members you mention will be very touched by your comments.
Thank you again for placing your trust in us and for taking the time to share your experience. It is a privilege to care for your dad, and we look forward to continuing to support both him and your family. As always, please dont hesitate to speak with us if there is ever anything you would like us to do differently or improve we are always happy to listen and work together to provide the best possible care.
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Review of

Gifford House Care Home

from S P (Daughter of Resident) published on 21 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum spent her last 8 months at Gifford House and not once did she ask to come out, she felt safe. Annie and her care team were amazing and kind. I've never seen my mum laugh as much.
Reply from Susan Doyle, Home Director at Gifford House Care HomeThank you for your kind and heartfelt words. We are truly honoured to have cared for your mum during her time at Gifford House.
It means so much to hear that she felt safe, comfortable, and happy with us, and that she was able to share such special moments, including laughter, during her stay. Annie and the team will be deeply touched by your recognition of their kindness and care.
Please dont hesitate to let us know if there is anything more we can do to support you or your family we are always here, and by working together, we continue to learn and improve.
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Review of

Gifford House Care Home

from D C (Son of Resident) published on 21 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to say a huge thank you to everyone at Gifford House who made our mum so welcome. As a family we didn't know how mum was going to settle but she was made welcome from the start and did not once say she did not feel comfortable there. Inface quite the opposite when we did take her out she
could not wait to get back to see everyone. (Betty Wing)
Reply from Susan Doyle, Home Director at Gifford House Care HomeThank you so much for your lovely feedback. We're truly pleased to hear that your mum felt so welcome and comfortable at Gifford House from the very start. It means a great deal to us to know she settled in so well and felt at home.
Our team works hard to create a warm and supportive environment, so it's wonderful to hear that your mum enjoyed being here and looked forward to returning after time out.
As always, please don't hesitate to let us know if there's anything more we can do or tailor to better support your mum and your family - by working together, we can continue to make things even better.
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Review of

Gifford House Care Home

from Parm S (Daughter-in-law of Resident) published on 21 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy with the care my father in law is receiving. One a few occasions, he has been left in dirty top due to having lunch but its always be addressed once I spoken to someone.
Reply from Susan Doyle, Home Director at Gifford House Care HomeThank you for your feedback and for sharing your experience. Were really pleased to hear that youre happy with the care your father-in-law is receiving.
We understand that during mealtimes, clothing can sometimes become dirty. However, we have now put a system in place to ensure that any soiled clothing is changed promptly after meals are completed.
Please do continue to let us know if theres anything else we can improve or do differently by working together, we can keep making things better.
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Review of

Gifford House Care Home

from M D (Resident) assisted by family/friend published on 21 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was quite nervous about coming to a nursing home at first but after arriving. My experience has been very positive. I truly feel at home. Everyone has treated me with respect and compassion. I would happly recommend this home to others. All staff in Betts are amazing. Thank you.
Reply from Susan Doyle, Home Director at Gifford House Care HomeThank you so much for your kind words. We're really pleased to hear that we were able to help you feel comfortable and at home.
It means a lot to know your experience has been such a positive one, and that our team in Betts has made a difference.
Please don't hesitate to let us know at any time how we can tailor your care and experience to your preferences - we're always here for you.
We truly appreciate your recommendation.
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Review of

Gifford House Care Home

from L D (Granddaughter of Resident) published on 20 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan has been a resident of this lovely care home for over a year now. The care and support she receives from all the staff is so respectful and caring. The food is lovely, the rooms are clean. They like to involve families as much as possible. Highly recommend.
Reply from Susan Doyle, Home Director at Gifford House Care HomeThank you so much for your kind review. Were delighted to hear that your nan has been happy with us over the past year and that she is receiving respectful and caring support from the team.
Its wonderful to know youre pleased with the food, cleanliness, and the way we involve families this is something we truly value.
As always, please dont hesitate to let us know if theres anything more we can do or tailor to your nans preferences. By working together, we can continue to make things even better.
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Review of

Gifford House Care Home

from Androulla H (Daughter of Resident) published on 27 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recently arranged two weeks of respite care for my mother at Gifford House Care Home, and I was so grateful we found it.


The staff were genuinely kind, attentive, and respectful, taking the time to understand my mother and make her feel comfortable and valued. The home itself was beautifully maintained,

spotless, and welcoming - with a calm, comfortable atmosphere that felt more like a high-quality hotel than a care home.


Most importantly, my mother was happy and very well cared for throughout her stay, which meant everything to me.


I wouldn't hesitate to recommend Gifford House to anyone looking for exceptional care. It would no doubt be my first choice for a care home should I need it in the future.


My sincere thanks to everyone at Gifford House - from the owners and managers to all the staff. Your compassion and dedication truly made a difference.

Reply from Susan Doyle, Home Director at Gifford House Care HomeThank you so much for your thoughtful and detailed review. Were truly delighted to hear that your mothers respite stay with us was such a positive experience.
It means a great deal to know that our teams kindness, attentiveness, and respect helped your mother feel comfortable and valued, and that you found the environment welcoming and well maintained. Most importantly, were so pleased that your mother was happy and well cared for during her time with us.
Your recommendation and kind words about our whole team are sincerely appreciated and will be shared with everyone.
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Review of

Gifford House Care Home

from M A (Son of Resident) published on 17 March 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
I am writing following the passing of my mother, who lived at the home for approximately three years.


Given the length of time she was a resident and the involvement our family had with the home throughout that period, I was surprised and disappointed that the family received no acknowledgement or

condolences from the home following her death.
a simple message of sympathy would ordinarily be expected from a care provider after supporting a resident for such a significant period of their life. Such gestures can mean a great deal to families during an already difficult time.


The absence of any acknowledgement has been noted and has added to the family's concerns about the overall culture of care and communication we experienced.
Unfortunately this isn't unexpected given the abuse and neglect mum received during her stay.


Find a home for your loved ones that focuses on care before profit and ensure the management are accountable for everything that happens to your loved one.

Reply from Manish Chotai, Director at Gifford House Care HomeThank you for your review.Firstly, we offer our sincere condolences to you and your family following the passing of Doreen.Doreen was in our care for three years, during which time we worked closely with you, your family, and multidisciplinary teams to ensure her care remained appropriate.Staff prioritised her comfort, wellbeing & quality of life, with regular communication and meetings throughout.Doreen experienced many positive moments and passed peacefully, surrounded by her family.Many of our staff were genuinely fond of her. We are sorry you felt there was a lack of acknowledgement following her passing. At that time, the Home Director was dealing with a sudden bereavement.Our intention was to be respectful, though we recognise the importance of timely communication.We also supported meaningful final moments, including urgent work with professionals to enable a grandchild to visit from a controlled environment.Once again, we are sorry for your loss and thank you for your feedback.
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Review of

Bassett House Care Home

from Rae C (Daughter of Resident) published on 3 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was only at Bassett House for 5/6 weeks until she passed this week but the care and compassion she received was second to none from all members of staff. I did too. I cannot thank everyone enough. I couldn't have wished for a better home for her to be in and take her last breath. Nothing was
ever too much trouble. It was just a shame her stay was so short.
Reply from Jacqueline Moss, Home Director at Bassett House Care HomeThank you for your kind and heartfelt words. We are so sorry for your loss and send our sincere condolences to you and your family.
We feel truly honoured to have cared for your mum during her time at Bassett House. It means so much to hear that she, and you, were supported with compassion and kindness, and that she was comfortable in her final weeks.
Your appreciation will mean a great deal to all of our team. Please dont hesitate to reach out if there is anything we can do to support you we are always here.
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Review of

Bassett House Care Home

from Hester H (Wife of Resident) published on 22 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bassett House provides a very welcoming and comfortable environment where residents enjoy pleasant surroundings, good food and kind and thoughtful care from all the staff.
My husband recently spent a few weeks in Crawford Unit for respite care. The staff showed great patience, kindness and understanding
towards him. They were very supportive of me too and I was content that my husband was receiving excellent all round care.
My heartfelt thanks to all the staff.
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  • Value for Money
Review of

Bassett House Care Home

from L B (Friend of Resident) published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management and all the staff have been very professional and kind. The standard of care has been outstanding which gave me the confidence knowing the resident was being cared for at all times. The whole care home was immaculately clean. The activities for the residents are very good and there is
something for everyone, the staff who organise the activities take the time to find out the residents interests and will find a activitiy they might like.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money

Awards / Recognitions (0)

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Frequently Asked Questions about A M S Care Ltd

How many Care Homes does A M S Care Ltd own?

A M S Care Ltd own 2 Care Homes.

Which A M S Care Ltd Care Homes have the highest review score?

Bassett House Care Home & Gifford House Care Home have the highest review score.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact A M S Care Ltd to verify any information. View our terms and conditions. A M S Care Ltd has a Platinum Service – more info.