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8.5 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by A M S Care Ltd
A M S Care Ltd operate two care homes, Bassett House in Swindon and Gifford House in Basildon, both welcoming older people with daily care needs and experienced in helping individuals with dementia, as well as a range of specialist nursing requirements.

A M S Care Ltd Locations (2)

 - Browse 2 Care Homes owned by A M S Care Ltd
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Bassett House Care Home
Cloatley Crescent, Off Station Road, Wootton Bassett, Swindon SN4 7FJ 
9.1 43 reviews
Bassett House Care Home, Swindon, Wiltshire
"My mum was only at Bassett House for 5/6 weeks until she passed this week but the care and compassion she received was second to none from…"   Read all 43 reviews
  • 63 Rooms
Location Type Care Home

Bassett House is a new luxury Care Home providing accommodation for frail older people together with a specialist unit to care for older people with dementia type illnesses. The home is able to care ... Read more about Bassett House Care Home

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Gifford House Care Home
London Road, Bowers Gifford, Basildon SS13 2EY 
8.0 89 reviews
Gifford House Care Home, Basildon, Essex
"The staff were friendly kind and efficient. He finally received top class care. He waa cared for around the clock wvery 2 hours ,24 hours.…"   Read all 89 reviews
  • 102 Rooms
Location Type Care Home

Gifford house is a luxury care home providing accommodation for frail older people along with specialist nursing, palliative and dementia care. The home is able to care for one hundred and two ... Read more about Gifford House Care Home

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Learning Disability Care
  • Mental Health Care

A M S Care Ltd Reviews (132)

8.5

A M S Care Ltd has a Group Review Score of 8.5 (8.541) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to A M S Care Ltd must have a Review Score.

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Review of

Gifford House Care Home

from M A (Son of Resident) published on 17 March 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
I am writing following the passing of my mother, who lived at the home for approximately three years.


Given the length of time she was a resident and the involvement our family had with the home throughout that period, I was surprised and disappointed that the family received no acknowledgement or

condolences from the home following her death.
a simple message of sympathy would ordinarily be expected from a care provider after supporting a resident for such a significant period of their life. Such gestures can mean a great deal to families during an already difficult time.


The absence of any acknowledgement has been noted and has added to the family's concerns about the overall culture of care and communication we experienced.
Unfortunately this isn't unexpected given the abuse and neglect mum received during her stay.


Find a home for your loved ones that focuses on care before profit and ensure the management are accountable for everything that happens to your loved one.

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Review of

Bassett House Care Home

from Rae C (Daughter of Resident) published on 3 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was only at Bassett House for 5/6 weeks until she passed this week but the care and compassion she received was second to none from all members of staff. I did too. I cannot thank everyone enough. I couldn't have wished for a better home for her to be in and take her last breath. Nothing was
ever too much trouble. It was just a shame her stay was so short.
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Review of

Bassett House Care Home

from Hester H (Wife of Resident) published on 22 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bassett House provides a very welcoming and comfortable environment where residents enjoy pleasant surroundings, good food and kind and thoughtful care from all the staff.
My husband recently spent a few weeks in Crawford Unit for respite care. The staff showed great patience, kindness and understanding
towards him. They were very supportive of me too and I was content that my husband was receiving excellent all round care.
My heartfelt thanks to all the staff.
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Review of

Bassett House Care Home

from L B (Friend of Resident) published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management and all the staff have been very professional and kind. The standard of care has been outstanding which gave me the confidence knowing the resident was being cared for at all times. The whole care home was immaculately clean. The activities for the residents are very good and there is
something for everyone, the staff who organise the activities take the time to find out the residents interests and will find a activitiy they might like.
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Review of

Gifford House Care Home

from Jean H (Sister of Resident) published on 24 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister was a resident, her care was good and family spent most days with her. Think if we weren't their daily she would have been lonely.
Most of the staff were good and helpful. Staff were very busy all the time and didn't have the time to spend with residents.
Think perhaps residents need more
interaction - perhaps volunteers to interact with residents.
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Review of

Bassett House Care Home

from Michelle H (Daughter of Resident) published on 3 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was only in Bassett House Care Home for a couple of days in October last year but she was received with kindness and consideration. I felt that there was a genuine feeling of warmth towards her and the family. Thank you.
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Review of

Gifford House Care Home

from Denise N (Daughter of Resident) published on 13 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff were friendly kind and efficient. He finally received top class care. He waa cared for around the clock wvery 2 hours ,24 hours. The family were so grateful.that our dad,hisband had the caee he got.
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Review of

Gifford House Care Home

from S M (Friend of Resident) published on 7 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
For about three years I visited at least twice a week, two ladies I had responsibility for (acting on behalf of their next of kin). Both ladies were well cared for and both were loved dearly by the staff. The staff made sure all their physical needs were met with dignity. They were also invested to
know these two ladies offering them friendship and warmth at the end of these ladies' lives. The staff were extremely supportive and caring. The whole team work well together.
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Review of

Bassett House Care Home

from Ann G (Daughter of Resident) published on 5 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother received excellent care at Bassett House Care Home, we couldn't have asked for more. The carers were friendly and took care of Mum's needs very well.
Her room was kept in a clean and comfortable manner and nothing was too much trouble.
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Review of

Gifford House Care Home

from Tracey T (Daughter of Resident) published on 24 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum arrived at Gifford House on the 1st of May having been diagnosed with bone cancer along with Alzheimer's in hospital. She was given just 12 weeks to live. With the care and devotion of the staff at Gifford House my mum was there for 36 weeks and truly surprised us all. From the minute I arrived
with my mum from hospital to the minute I left after clearing her room the staff were wonderful. My mum had visitors from 11:30 am until her bedtime every single day of her stay. My dad visited every day and I was there 5 or 6 days a week. My aunts and family visited every day too. Whenever we arrived we were greeted with smiles and the staff weren't only kind to my mum but they were kind to all of us too. Mum didn't know she had cancer but they built her up over time and made her stronger and for some months she was very stable. The kindness, care and devotion shown to my mum by all the staff at Gifford House will never be forgotten and we are truly grateful to everyone who cared for my wonderful mum.
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Review of

Gifford House Care Home

from Angela P (Daughter of Resident) published on 11 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was delighted with the professional and welcoming attitude of the staff. They answered all questions promptly and seemed to be enjoying their work despite the obviously difficult environment. The home was very clean and looked well cared for, even the cleaning staff had a smile and 'hello' for residents.
My overall impression was of a well-run facility.
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Review of

Gifford House Care Home

from Claire S (Granddaughter of Resident) published on 1 October 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Very poor care, have repeatedly asked for my nan to have soft food, and help with eating, but this never happens. She had spilt her cornflakes from breakfast over herself, when I arrived to visit at 13.30, her bed was soaked with milk and she was covered in cornflakes. I've asked them to help her take
her medications, they get left on her table and we find them in her bed. Bedding is dirty, food in her bed and is left. Her legs are covered in bruises, she has a wound on her bottom caused by being pulled up the bed on a sheet, none of this was reported to NOK. Putting incontinence pads on her when she's not incontinent, all she needs is help to the toilet, pure laziness. Shocking care.
Reply from Susan Doyle, Home Director at Gifford House Care HomeYour Nan has been with us since January, and recent concerns were raised. We responded promptly, asking for a review of her care plan. We aim to support residents' independence. Her dietary needs have been addressed, and speech and language referrals made to assess safe food consistency. For now, her NOK agreed on soft food. She prefers to feed herself, which may result in spills. On two occasions, a nurse offered medication during meals, but her NOK suggested giving it after. We've asked for meetings with you and the NOK, and referrals are in place. Public platforms don't fully reflect her needs or the steps we've taken. Family expectations can differ from the resident's needs, especially with multiple NOKs. We have provided two responses since, and a meeting is still pending. Issues like skin condition and continence are discussed with her NOK, but information can be misunderstood. We want to meet to clarify actions taken and agreements with her NOK.
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Review of

Gifford House Care Home

from K T (Daughter of Resident) published on 11 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum's care at Gifford House was excellent. Throughout her time there she made lovely relationships and settled well. She was cared for extremely well by all of the staff. The family also felt so well supported during the last few weeks of mum's life. Thank you for looking after her and us and for the
kindness shown at such a difficult time.
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Review of

Gifford House Care Home

from G M (Daughter of Resident) published on 22 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was at Gifford House on Linford Ward for 14 months. She was so well cared for by all the wonderful people who work there. We will always be grateful to them.
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Review of

Bassett House Care Home

from Christine D (Friend of Resident) published on 6 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have no complaints, it's a really lovely place. The staff are very polite, the home is spotless. The nurses, carers and everyone that works in the home is really wonderful. I have been in the home at least once or twice a week, I've never met such lovely people at "Bassett House Care Home". They are
all excellent people, no problems whatsoever.
Lovely to meet them when I go over to see a patient. Excellent.
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Review of

Bassett House Care Home

from Julia C (Niece of Resident) published on 29 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle lived in Bassett House Care Home from September 2022 to March 2024. The care, kindness and respectfulness of the staff were exemplary. Everyone was so friendly to him and to the whole family. There were lots of different activities, and the staff tailored them to my uncle’s needs. For example,
he loved music, so every day, after breakfast, they would play old songs for him in the dining room. Staff would always have a chat with him and encourage him to join in with the events going on. They also helped myself and my family understand how to deal with dementia and some of the issues that he had. The home was always clean, warm and welcoming, and we were kept informed of changes and plans for the future.
I would thoroughly recommend this care home.
Reply from Jackie Moss, Manager at Bassett House Care HomeThank you for such a kind review. It was our pleasure to support your uncle and we thank you for entrusting us with his care. He was a lovely man and is missed by the team as are all of you. Thank you for taking the time to make these comments.
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Review of

Gifford House Care Home

from Jillian C (Daughter of Resident) published on 12 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We the daughters of a resident. Are very happy with Gifford House. There is plenty of parking. It is a lovely building and when you walk into the entrance and through the corridors it is very clean and smells fresh. The nursing and caring is second to none. All the staff are polite and friendly, nothing
is too much for them. The food looks and smells lovely. The rooms are big, airy and bright. Our mum has been a lot better and seems happier since being at Gifford House. We wish we had moved Mum to Gifford House sooner. We would recommend Gifford House to anyone looking for a care or nursing care home.
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Review of

Bassett House Care Home

from Leanda B (Daughter of Resident) published on 10 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The service provided is good, any questions raised are answered promptly and with care. The staff are friendly and welcoming.
On the minus side, more interaction with residents and more activities would be welcomed.
The home is undergoing a refit and I think this will greatly benefit residents.
Reply from Jackie Moss, Manager at Bassett House Care HomeThank you for taking the time to review Bassett House. I am glad to hear that you find the service responsive and I appreciate your kind comments about the staff. I would be interested to hear of any concerns you may have so that we can address these and improve. Please feel free to come and see me when you have time.
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Review of

Gifford House Care Home

from Kerry C (Daughter of Resident) published on 14 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was moved into Gifford house in September 2023 and I had heard such horror stories bout care homes. But this is the best place ever for my dad, he has flourished and put on weight always clean-shaven and washed clothes. I would never move him, he is there now for the duration. The staff are so
helpful and kind and you can turn up any time of day and all the residents are happy and clean and if I have to go into care in the future this would be my home of choice.
Reply from Susan Doyle, Home Director at Gifford House Care HomeThank you for taking the time for your lovely review. We will share your comments with the staff. We are honoured that you have entrusted us with the care of your Dad and it is our privilege to have him at Gifford House.
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Review of

Gifford House Care Home

from Linda A (Wife of Resident) published on 2 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall, my husband had great care, he was always shaved, hair cut, clean and he was happy there, spoke about the different staff members with fondness. Sorry he had to move.
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Frequently Asked Questions about A M S Care Ltd

How many Care Homes does A M S Care Ltd own?

A M S Care Ltd own 2 Care Homes.

Which A M S Care Ltd Care Homes have the highest review score?

Bassett House Care Home & Gifford House Care Home have the highest review score.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact A M S Care Ltd to verify any information. View our terms and conditions. A M S Care Ltd has a Platinum Service – more info.