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Care Home Owned by A M S Care Ltd in Essex

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8.5 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by A M S Care Ltd in Essex

Only the locations & reviews in Essex for A M S Care Ltd are showing below.

View the details of all 2 locations (with 132 reviews) owned by A M S Care Ltd

A M S Care Ltd Locations in Essex (1)

 - Browse 1 Care Home owned by A M S Care Ltd in Essex
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Gifford House Care Home
London Road, Bowers Gifford, Basildon SS13 2EY 
8.0 89 reviews
Gifford House Care Home, Basildon, Essex
"The staff were friendly kind and efficient. He finally received top class care. He waa cared for around the clock wvery 2 hours ,24 hours.…"   Read all 89 reviews
  • 102 Rooms
Location Type Care Home

Gifford house is a luxury care home providing accommodation for frail older people along with specialist nursing, palliative and dementia care. The home is able to care for one hundred and two ... Read more about Gifford House Care Home

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Learning Disability Care
  • Mental Health Care

A M S Care Ltd Reviews in Essex (89)

8.5

A M S Care Ltd has a Group Review Score of 8.5 (8.541) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to A M S Care Ltd must have a Review Score.

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Review of

Gifford House Care Home

from M A (Son of Resident) published on 17 March 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
I am writing following the passing of my mother, who lived at the home for approximately three years.


Given the length of time she was a resident and the involvement our family had with the home throughout that period, I was surprised and disappointed that the family received no acknowledgement or

condolences from the home following her death.
a simple message of sympathy would ordinarily be expected from a care provider after supporting a resident for such a significant period of their life. Such gestures can mean a great deal to families during an already difficult time.


The absence of any acknowledgement has been noted and has added to the family's concerns about the overall culture of care and communication we experienced.
Unfortunately this isn't unexpected given the abuse and neglect mum received during her stay.


Find a home for your loved ones that focuses on care before profit and ensure the management are accountable for everything that happens to your loved one.

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Review of

Gifford House Care Home

from Jean H (Sister of Resident) published on 24 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister was a resident, her care was good and family spent most days with her. Think if we weren't their daily she would have been lonely.
Most of the staff were good and helpful. Staff were very busy all the time and didn't have the time to spend with residents.
Think perhaps residents need more
interaction - perhaps volunteers to interact with residents.
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Review of

Gifford House Care Home

from Denise N (Daughter of Resident) published on 13 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff were friendly kind and efficient. He finally received top class care. He waa cared for around the clock wvery 2 hours ,24 hours. The family were so grateful.that our dad,hisband had the caee he got.
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Review of

Gifford House Care Home

from S M (Friend of Resident) published on 7 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
For about three years I visited at least twice a week, two ladies I had responsibility for (acting on behalf of their next of kin). Both ladies were well cared for and both were loved dearly by the staff. The staff made sure all their physical needs were met with dignity. They were also invested to
know these two ladies offering them friendship and warmth at the end of these ladies' lives. The staff were extremely supportive and caring. The whole team work well together.
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Review of

Gifford House Care Home

from Tracey T (Daughter of Resident) published on 24 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum arrived at Gifford House on the 1st of May having been diagnosed with bone cancer along with Alzheimer's in hospital. She was given just 12 weeks to live. With the care and devotion of the staff at Gifford House my mum was there for 36 weeks and truly surprised us all. From the minute I arrived
with my mum from hospital to the minute I left after clearing her room the staff were wonderful. My mum had visitors from 11:30 am until her bedtime every single day of her stay. My dad visited every day and I was there 5 or 6 days a week. My aunts and family visited every day too. Whenever we arrived we were greeted with smiles and the staff weren't only kind to my mum but they were kind to all of us too. Mum didn't know she had cancer but they built her up over time and made her stronger and for some months she was very stable. The kindness, care and devotion shown to my mum by all the staff at Gifford House will never be forgotten and we are truly grateful to everyone who cared for my wonderful mum.
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Review of

Gifford House Care Home

from Angela P (Daughter of Resident) published on 11 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was delighted with the professional and welcoming attitude of the staff. They answered all questions promptly and seemed to be enjoying their work despite the obviously difficult environment. The home was very clean and looked well cared for, even the cleaning staff had a smile and 'hello' for residents.
My overall impression was of a well-run facility.
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Review of

Gifford House Care Home

from Claire S (Granddaughter of Resident) published on 1 October 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Very poor care, have repeatedly asked for my nan to have soft food, and help with eating, but this never happens. She had spilt her cornflakes from breakfast over herself, when I arrived to visit at 13.30, her bed was soaked with milk and she was covered in cornflakes. I've asked them to help her take
her medications, they get left on her table and we find them in her bed. Bedding is dirty, food in her bed and is left. Her legs are covered in bruises, she has a wound on her bottom caused by being pulled up the bed on a sheet, none of this was reported to NOK. Putting incontinence pads on her when she's not incontinent, all she needs is help to the toilet, pure laziness. Shocking care.
Reply from Susan Doyle, Home Director at Gifford House Care HomeYour Nan has been with us since January, and recent concerns were raised. We responded promptly, asking for a review of her care plan. We aim to support residents' independence. Her dietary needs have been addressed, and speech and language referrals made to assess safe food consistency. For now, her NOK agreed on soft food. She prefers to feed herself, which may result in spills. On two occasions, a nurse offered medication during meals, but her NOK suggested giving it after. We've asked for meetings with you and the NOK, and referrals are in place. Public platforms don't fully reflect her needs or the steps we've taken. Family expectations can differ from the resident's needs, especially with multiple NOKs. We have provided two responses since, and a meeting is still pending. Issues like skin condition and continence are discussed with her NOK, but information can be misunderstood. We want to meet to clarify actions taken and agreements with her NOK.
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Review of

Gifford House Care Home

from K T (Daughter of Resident) published on 11 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum's care at Gifford House was excellent. Throughout her time there she made lovely relationships and settled well. She was cared for extremely well by all of the staff. The family also felt so well supported during the last few weeks of mum's life. Thank you for looking after her and us and for the
kindness shown at such a difficult time.
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Review of

Gifford House Care Home

from G M (Daughter of Resident) published on 22 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was at Gifford House on Linford Ward for 14 months. She was so well cared for by all the wonderful people who work there. We will always be grateful to them.
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Review of

Gifford House Care Home

from Jillian C (Daughter of Resident) published on 12 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We the daughters of a resident. Are very happy with Gifford House. There is plenty of parking. It is a lovely building and when you walk into the entrance and through the corridors it is very clean and smells fresh. The nursing and caring is second to none. All the staff are polite and friendly, nothing
is too much for them. The food looks and smells lovely. The rooms are big, airy and bright. Our mum has been a lot better and seems happier since being at Gifford House. We wish we had moved Mum to Gifford House sooner. We would recommend Gifford House to anyone looking for a care or nursing care home.
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Review of

Gifford House Care Home

from Kerry C (Daughter of Resident) published on 14 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was moved into Gifford house in September 2023 and I had heard such horror stories bout care homes. But this is the best place ever for my dad, he has flourished and put on weight always clean-shaven and washed clothes. I would never move him, he is there now for the duration. The staff are so
helpful and kind and you can turn up any time of day and all the residents are happy and clean and if I have to go into care in the future this would be my home of choice.
Reply from Susan Doyle, Home Director at Gifford House Care HomeThank you for taking the time for your lovely review. We will share your comments with the staff. We are honoured that you have entrusted us with the care of your Dad and it is our privilege to have him at Gifford House.
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Review of

Gifford House Care Home

from Linda A (Wife of Resident) published on 2 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall, my husband had great care, he was always shaved, hair cut, clean and he was happy there, spoke about the different staff members with fondness. Sorry he had to move.
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Review of

Gifford House Care Home

from Maria Y (Resident) published on 29 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
To everyone at Gifford House.
I would like to wish all the staff a very Merry Christmas and to take this opportunity to say a big thank you for all the excellent care and support I have been given. Especially many of the staff members, there are so many I could name, but the list is just too long.
I
had such a fear of coming to a care home, but that fear has very much been alleviated by all the staff. So again, thank you all.
Merry Christmas and a very Happy New year!
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Review of

Gifford House Care Home

from Joanne J (Daughter of Resident) published on 25 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Gifford House have given the best care. I cannot thank all the staff enough for looking after my dad. I would also like to thank the staff for all the support they have given my mum and family. I would highly recommend anyone who has to make a difficult decision as Gifford House is like a home from
home.
Reply from Susan Doyle, Home Director at Gifford House Care HomeThank you for taking the time to leave a review, it really is appreciated and helps others when making such an important decision for their loved ones.
It has been an absolute privilege and pleasure to care for your dear father, Mum was here every day and also became part of the family here. You are always welcome and we hope Mum can visit and have a coffee with us.
We will share your lovely comments with all the staff.
Take care of yourselves, we hope to see you all again.
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Review of

Gifford House Care Home

from Linda E (Daughter of Resident) published on 24 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad was taken into Gifford House in September 2023. He was extremely frail and very much in need of nursing support. Gifford House provided exceptional care with a very friendly approach. They took time to get to know Dad as a person and to understand his needs.
The environment is clean and the decor
is in lovely condition. I would certainly recommend this nursing home and I am more than grateful to all nurses and carers. Only drawback is it's very costly.
Reply from Susan Doyle, Home Director at Gifford House Care HomeThank you so much for your kind words and for taking the time to write a review.
It has been an absolute pleasure to have cared for your Dad.
I will pass on your kind words and thanks to all the staff and please know you are always welcome to pop in for a coffee.
Take care of yourselves.
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Review of

Gifford House Care Home

from Linda J (Daughter of Resident) published on 22 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff at Gifford House were lovely to my dad in his last days.
They were helpful to all our family and helped Dad keep his dignity to the last.
They could not have done more for my dad or us.
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Review of

Gifford House Care Home

from Judy W (Daughter of Resident) published on 11 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
On behalf of our whole family please accept our heartfelt thanks for the care and dignity all the staff at Gifford House showed to our dear dad during the final two weeks of his life. He meant the world to us all and to see how well he was cared for made his passing a little easier to bear. We know
the staff there made his time there relaxing and comfortable, they made sure that he always had his beloved walking stick on his bed as a comfort. The whole family were made welcome even though we sometimes took over the room.
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Review of

Gifford House Care Home

from Les D (Son of Resident) published on 28 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
To all at Bowers Gifford Care Home, can i just say a huge big thanks for what you all did for our mum. The staff and sisters were all fantastic and, for the short time she was there, she was made very welcome and looked after. Again, thanks from the bottom of our hearts, son of passed resident.
Reply from Susan Doyle, Manager at Gifford House Care HomeThank you so much for your kind words and for taking the time to write a review.
It has been an absolute pleasure to have cared for your mum and also having the opportunity to meet you all.
We are so pleased that your memories of her time at Gifford House will be happy ones.
I will pass on your kind words and thanks to all the staff and please know you are always welcome to pop in for a coffee.
Take care of yourselves.
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Review of

Gifford House Care Home

from Mavis G (Wife of Resident) published on 17 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are kind and caring, could not fault in any way. Highly recommend.
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Review of

Gifford House Care Home

from Maralyn M (Sister of Resident) published on 27 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister was admitted and was made very welcome. Her feet were done the next day, he hair was done the next day, and she had all her needs met and looked much better within the week. She has settled in really well, and all the staff are caring and proficient.
Reply from Manish Chotai, Director at Gifford House Care HomeThank you for taking the time to write such a lovely review.
We are pleased that you have had a positive experience and your sister is looking well.
We are lucky that we have a beautiful hair salon, and the hairdressers also visit residents in their rooms to ensure that all residents have their hair cut and styled regularly.
The Chiropodist has, over the years, been looking after our resident's feet which makes them feel and look better.
We are pleased that your sister's experience has been positive and that you feel that she is looking better and settled at Gifford House.
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