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Care Home Owned by A M S Care Ltd in Essex

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9.3 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by A M S Care Ltd in Essex

Only the locations & reviews in Essex for A M S Care Ltd are showing below.

View the details of all 2 locations (with 146 reviews) owned by A M S Care Ltd

A M S Care Ltd Locations in Essex (1)

 - Browse 1 Care Home owned by A M S Care Ltd in Essex
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Gifford House Care Home
London Road, Bowers Gifford, Basildon SS13 2EY 
9.1 98 reviews
Gifford House Care Home, Basildon, Essex
"Hi Our Mum was in this care home for 3 yrs. This care home has been fantastic with our mum until she past 4/5. We couldn't get there in…"   Read all 98 reviews
  • 102 Rooms
Location Type Care Home

Gifford house is a luxury care home providing accommodation for frail older people along with specialist nursing, palliative and dementia care. The home is able to care for one hundred and two ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Learning Disability Care
  • Mental Health Care

A M S Care Ltd Reviews in Essex (98)

9.3

A M S Care Ltd has a Group Review Score of 9.3 (9.253) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to A M S Care Ltd must have a Review Score.

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Review of

Gifford House Care Home

from Jackie D (Daughter of Resident) published on 11 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good experience overall. Staff very friendly. Food could be better and more options happy with care provided currently parent is received good care.
Reply from Susan Doyle, Home Director at Gifford House Care HomeThank you for taking the time to share your feedback. We are pleased to hear that you have had a positive experience overall & that you are happy with the care your parent is receiving.
It is wonderful to know that you have found our team friendly & supportive. At Gifford House, we pride ourselves on being a second family to our residents & their loved ones, creating a warm and welcoming environment where everyone feels valued and supported.
We are also committed to promoting the values at the heart of our home - Privacy, Dignity, and Choice - ensuring that every resident receives person-centred care that respects their individuality and preferences.
We appreciate your comments regarding the food and menu options, & we will share this feedback with our catering team as we continually look for ways to improve.
Thank you again for your feedback. As always, please do not hesitate to speak with us if there is ever anything more we can do or anything you feel we could improve.
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Review of

Gifford House Care Home

from J C (Daughter of Resident) published on 11 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hi Our Mum was in this care home for 3 yrs.
This care home has been fantastic with our mum until she past 4/5.
We couldn't get there in time so the nurse in charge sat with mum holding her hand until we arrived. This was so much appreciated and showed how much staff care for the people in the home.
We can honestly say we have never had a problem with the home, if you ask for something to be done it is done asap. Mum was very happy at this home. All the staff likes her and she liked them.
We would recommend this care home to everyone looking for somewhere to put their loved one.
A big Thankyou to All the Staff and Management.
Even the Owner came up to me and asked about mum and how she was treated and if we were pleased with the service they provided. The owner was also a Very nice polite person
So Thanks to Everyone who works in Gifford House
Jill, Carole, Yvonne, Tracey
Reply from Susan Doyle, Home Director at Gifford House Care HomeThank you so much for your heartfelt words & for taking the time to share your family's experience of Gifford House. Please accept our sincere condolences on the passing of your mum.
It was a privilege to care for her over the past 3 years, and we are truly touched to hear that she was happy with us & felt so well supported by the team. Knowing that she had such positive relationships with our staff means a great deal to everyone who cared for her.
Your comments about the nurse staying with your mum and holding her hand until you arrived are especially moving. Moments like this reflect the compassion, kindness, & dignity we always strive to provide, particularly at such an important and emotional time.
Thank you also for your kind words about our staff, management, and owner. Your appreciation and recommendation mean so much to us, and we will share your lovely feedback with the whole team.
Once again, we are very sorry for your loss and send our warmest wishes to you all
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Review of

Gifford House Care Home

from Susan W (Sister of Resident) published on 11 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been a resident now for nearly 3 yrs and is very happy here. The staff are brilliant, caring, respectful, compassionate, professional and above all are friendly to both residents + visitors and will always have time to chat to the residents who might need a little tlc. The nursing staff
keep you informed of any medical issue and are always there when you need advise and will get the doctor in or refer you if necessary I cannot tell you how much peace of mind this care home gives me. I took me ages to find the right one.
Reply from Susan Doyle, Home Director at Gifford House Care HomeThank you so much for your wonderful review & for sharing your experience of Gifford House.
We are delighted to hear that your sister has been happy with us for nearly 3 years and that you have found our team caring, compassionate, professional, & friendly. We often describe Gifford House as a second family, and it is wonderful to know that this has been reflected in your experience. Taking the time to build meaningful relationships with residents and their loved ones is incredibly important to us.
Your kind comments about our nursing team are especially appreciated. Keeping families informed and ensuring residents receive the right support at the right time is at the heart of the care we provide. We are committed to promoting the values that sit at the centre of everything we do - Privacy, Dignity, and Choice - ensuring every resident is treated with the respect and individuality they deserve.
It means a great deal to know that Gifford House gives you peace of mind. Thank you
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Review of

Gifford House Care Home

from R H (Son-in-law of Resident) published on 11 June 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We as a family believe that Gifford House give very good care to our relative, who has been here for 3 years. The staff all treat him and I'm kindness and respect. The nurse team are very good. There are occassions where things go wrong eg sorting out transport to/from appointments, but they make amends
and apologise.
Reply from Susan Doyle, Home Director at Gifford House Care HomeThank you for your kind review and for placing your trust in Gifford House over the past three years.
We are delighted to hear that you feel your relative receives very good care and that our staff and nursing team treat him with kindness, dignity, and respect. Providing compassionate, person-centred care is at the heart of everything we do.
We also appreciate your honest feedback. While we always strive to get things right first time, we recognise that occasionally issues can arise, both within and outside of our control. When they do, we are committed to listening, learning, and putting things right as quickly as possible.
Thank you again for taking the time to share your experience. As always, please do not hesitate to speak with us if there is ever anything more we can do or improve. We are always happy to listen and work together to provide the best possible care and support.
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Review of

Gifford House Care Home

from E C (Daughter of Resident) published on 11 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Gifford House is a lovely nursing home, you know your relatives are well taken care of staff/careers/nurses do an amazing job my dad loves a good laugh and chatter and banter on football and without naming names (I wish I could) if your met with a smile from him you know who his favourites are.
Reply from Susan Doyle, Home Director at Gifford House Care HomeThank you so much for your lovely review and kind words about Gifford House. We are delighted to hear that you feel your dad is well cared for and supported by our team.
Its wonderful to know that the laughter, chats, and football banter mean so much to him building genuine relationships and bringing smiles to our residents every day is such an important part of life at Gifford House. We are sure the staff members you mention will be very touched by your comments.
Thank you again for placing your trust in us and for taking the time to share your experience. It is a privilege to care for your dad, and we look forward to continuing to support both him and your family. As always, please dont hesitate to speak with us if there is ever anything you would like us to do differently or improve we are always happy to listen and work together to provide the best possible care.
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Review of

Gifford House Care Home

from S P (Daughter of Resident) published on 21 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum spent her last 8 months at Gifford House and not once did she ask to come out, she felt safe. Annie and her care team were amazing and kind. I've never seen my mum laugh as much.
Reply from Susan Doyle, Home Director at Gifford House Care HomeThank you for your kind and heartfelt words. We are truly honoured to have cared for your mum during her time at Gifford House.
It means so much to hear that she felt safe, comfortable, and happy with us, and that she was able to share such special moments, including laughter, during her stay. Annie and the team will be deeply touched by your recognition of their kindness and care.
Please dont hesitate to let us know if there is anything more we can do to support you or your family we are always here, and by working together, we continue to learn and improve.
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Review of

Gifford House Care Home

from D C (Son of Resident) published on 21 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to say a huge thank you to everyone at Gifford House who made our mum so welcome. As a family we didn't know how mum was going to settle but she was made welcome from the start and did not once say she did not feel comfortable there. Inface quite the opposite when we did take her out she
could not wait to get back to see everyone. (Betty Wing)
Reply from Susan Doyle, Home Director at Gifford House Care HomeThank you so much for your lovely feedback. We're truly pleased to hear that your mum felt so welcome and comfortable at Gifford House from the very start. It means a great deal to us to know she settled in so well and felt at home.
Our team works hard to create a warm and supportive environment, so it's wonderful to hear that your mum enjoyed being here and looked forward to returning after time out.
As always, please don't hesitate to let us know if there's anything more we can do or tailor to better support your mum and your family - by working together, we can continue to make things even better.
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Review of

Gifford House Care Home

from Parm S (Daughter-in-law of Resident) published on 21 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy with the care my father in law is receiving. One a few occasions, he has been left in dirty top due to having lunch but its always be addressed once I spoken to someone.
Reply from Susan Doyle, Home Director at Gifford House Care HomeThank you for your feedback and for sharing your experience. Were really pleased to hear that youre happy with the care your father-in-law is receiving.
We understand that during mealtimes, clothing can sometimes become dirty. However, we have now put a system in place to ensure that any soiled clothing is changed promptly after meals are completed.
Please do continue to let us know if theres anything else we can improve or do differently by working together, we can keep making things better.
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Review of

Gifford House Care Home

from M D (Resident) assisted by family/friend published on 21 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was quite nervous about coming to a nursing home at first but after arriving. My experience has been very positive. I truly feel at home. Everyone has treated me with respect and compassion. I would happly recommend this home to others. All staff in Betts are amazing. Thank you.
Reply from Susan Doyle, Home Director at Gifford House Care HomeThank you so much for your kind words. We're really pleased to hear that we were able to help you feel comfortable and at home.
It means a lot to know your experience has been such a positive one, and that our team in Betts has made a difference.
Please don't hesitate to let us know at any time how we can tailor your care and experience to your preferences - we're always here for you.
We truly appreciate your recommendation.
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Review of

Gifford House Care Home

from L D (Granddaughter of Resident) published on 20 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan has been a resident of this lovely care home for over a year now. The care and support she receives from all the staff is so respectful and caring. The food is lovely, the rooms are clean. They like to involve families as much as possible. Highly recommend.
Reply from Susan Doyle, Home Director at Gifford House Care HomeThank you so much for your kind review. Were delighted to hear that your nan has been happy with us over the past year and that she is receiving respectful and caring support from the team.
Its wonderful to know youre pleased with the food, cleanliness, and the way we involve families this is something we truly value.
As always, please dont hesitate to let us know if theres anything more we can do or tailor to your nans preferences. By working together, we can continue to make things even better.
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Review of

Gifford House Care Home

from Androulla H (Daughter of Resident) published on 27 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recently arranged two weeks of respite care for my mother at Gifford House Care Home, and I was so grateful we found it.


The staff were genuinely kind, attentive, and respectful, taking the time to understand my mother and make her feel comfortable and valued. The home itself was beautifully maintained,

spotless, and welcoming - with a calm, comfortable atmosphere that felt more like a high-quality hotel than a care home.


Most importantly, my mother was happy and very well cared for throughout her stay, which meant everything to me.


I wouldn't hesitate to recommend Gifford House to anyone looking for exceptional care. It would no doubt be my first choice for a care home should I need it in the future.


My sincere thanks to everyone at Gifford House - from the owners and managers to all the staff. Your compassion and dedication truly made a difference.

Reply from Susan Doyle, Home Director at Gifford House Care HomeThank you so much for your thoughtful and detailed review. Were truly delighted to hear that your mothers respite stay with us was such a positive experience.
It means a great deal to know that our teams kindness, attentiveness, and respect helped your mother feel comfortable and valued, and that you found the environment welcoming and well maintained. Most importantly, were so pleased that your mother was happy and well cared for during her time with us.
Your recommendation and kind words about our whole team are sincerely appreciated and will be shared with everyone.
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Review of

Gifford House Care Home

from M A (Son of Resident) published on 17 March 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
I am writing following the passing of my mother, who lived at the home for approximately three years.


Given the length of time she was a resident and the involvement our family had with the home throughout that period, I was surprised and disappointed that the family received no acknowledgement or

condolences from the home following her death.
a simple message of sympathy would ordinarily be expected from a care provider after supporting a resident for such a significant period of their life. Such gestures can mean a great deal to families during an already difficult time.


The absence of any acknowledgement has been noted and has added to the family's concerns about the overall culture of care and communication we experienced.
Unfortunately this isn't unexpected given the abuse and neglect mum received during her stay.


Find a home for your loved ones that focuses on care before profit and ensure the management are accountable for everything that happens to your loved one.

Reply from Manish Chotai, Director at Gifford House Care HomeThank you for your review.Firstly, we offer our sincere condolences to you and your family following the passing of Doreen.Doreen was in our care for three years, during which time we worked closely with you, your family, and multidisciplinary teams to ensure her care remained appropriate.Staff prioritised her comfort, wellbeing & quality of life, with regular communication and meetings throughout.Doreen experienced many positive moments and passed peacefully, surrounded by her family.Many of our staff were genuinely fond of her. We are sorry you felt there was a lack of acknowledgement following her passing. At that time, the Home Director was dealing with a sudden bereavement.Our intention was to be respectful, though we recognise the importance of timely communication.We also supported meaningful final moments, including urgent work with professionals to enable a grandchild to visit from a controlled environment.Once again, we are sorry for your loss and thank you for your feedback.
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Review of

Gifford House Care Home

from Jean H (Sister of Resident) published on 24 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister was a resident, her care was good and family spent most days with her. Think if we weren't their daily she would have been lonely.
Most of the staff were good and helpful. Staff were very busy all the time and didn't have the time to spend with residents.
Think perhaps residents need more
interaction - perhaps volunteers to interact with residents.
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Review of

Gifford House Care Home

from Denise N (Daughter of Resident) published on 13 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff were friendly kind and efficient. He finally received top class care. He waa cared for around the clock wvery 2 hours ,24 hours. The family were so grateful.that our dad,hisband had the caee he got.
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Review of

Gifford House Care Home

from S M (Friend of Resident) published on 7 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
For about three years I visited at least twice a week, two ladies I had responsibility for (acting on behalf of their next of kin). Both ladies were well cared for and both were loved dearly by the staff. The staff made sure all their physical needs were met with dignity. They were also invested to
know these two ladies offering them friendship and warmth at the end of these ladies' lives. The staff were extremely supportive and caring. The whole team work well together.
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Review of

Gifford House Care Home

from Tracey T (Daughter of Resident) published on 24 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum arrived at Gifford House on the 1st of May having been diagnosed with bone cancer along with Alzheimer's in hospital. She was given just 12 weeks to live. With the care and devotion of the staff at Gifford House my mum was there for 36 weeks and truly surprised us all. From the minute I arrived
with my mum from hospital to the minute I left after clearing her room the staff were wonderful. My mum had visitors from 11:30 am until her bedtime every single day of her stay. My dad visited every day and I was there 5 or 6 days a week. My aunts and family visited every day too. Whenever we arrived we were greeted with smiles and the staff weren't only kind to my mum but they were kind to all of us too. Mum didn't know she had cancer but they built her up over time and made her stronger and for some months she was very stable. The kindness, care and devotion shown to my mum by all the staff at Gifford House will never be forgotten and we are truly grateful to everyone who cared for my wonderful mum.
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Review of

Gifford House Care Home

from Angela P (Daughter of Resident) published on 11 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was delighted with the professional and welcoming attitude of the staff. They answered all questions promptly and seemed to be enjoying their work despite the obviously difficult environment. The home was very clean and looked well cared for, even the cleaning staff had a smile and 'hello' for residents.
My overall impression was of a well-run facility.
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Review of

Gifford House Care Home

from Claire S (Granddaughter of Resident) published on 1 October 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Very poor care, have repeatedly asked for my nan to have soft food, and help with eating, but this never happens. She had spilt her cornflakes from breakfast over herself, when I arrived to visit at 13.30, her bed was soaked with milk and she was covered in cornflakes. I've asked them to help her take
her medications, they get left on her table and we find them in her bed. Bedding is dirty, food in her bed and is left. Her legs are covered in bruises, she has a wound on her bottom caused by being pulled up the bed on a sheet, none of this was reported to NOK. Putting incontinence pads on her when she's not incontinent, all she needs is help to the toilet, pure laziness. Shocking care.
Reply from Susan Doyle, Home Director at Gifford House Care HomeYour Nan has been with us since January, and recent concerns were raised. We responded promptly, asking for a review of her care plan. We aim to support residents' independence. Her dietary needs have been addressed, and speech and language referrals made to assess safe food consistency. For now, her NOK agreed on soft food. She prefers to feed herself, which may result in spills. On two occasions, a nurse offered medication during meals, but her NOK suggested giving it after. We've asked for meetings with you and the NOK, and referrals are in place. Public platforms don't fully reflect her needs or the steps we've taken. Family expectations can differ from the resident's needs, especially with multiple NOKs. We have provided two responses since, and a meeting is still pending. Issues like skin condition and continence are discussed with her NOK, but information can be misunderstood. We want to meet to clarify actions taken and agreements with her NOK.
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Review of

Gifford House Care Home

from K T (Daughter of Resident) published on 11 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum's care at Gifford House was excellent. Throughout her time there she made lovely relationships and settled well. She was cared for extremely well by all of the staff. The family also felt so well supported during the last few weeks of mum's life. Thank you for looking after her and us and for the
kindness shown at such a difficult time.
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Review of

Gifford House Care Home

from G M (Daughter of Resident) published on 22 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was at Gifford House on Linford Ward for 14 months. She was so well cared for by all the wonderful people who work there. We will always be grateful to them.
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