Care Homes Owned by A M S Care Ltd in Wiltshire

A Complaint was raised and the response was "standard" to say the least, unfeeling , uncaring and no doubt unlikely to bring about change.

Day to day I think the home runs well any questions are investigated and answered promptly. I feel the staff are well trained, I just wish there were a few more.

I highly recommend this care home to anyone looking for care for their loved ones.

Thank you

Highly recommend Bassett House!

My mother has been been at Bassett House since 2022 and as a family we are very happy with the care she has had and continues to receive. When she first arrived at Bassett House we had specific needs and having reviewed a number of care homes the manager at BH was the only one willing to go out of their way to accommodate my mother and, at the time, also my father. My mothers care needs have changed over time and her care has been adapted to anticipate and meet her needs as her condition has developed. The home is extremely welcoming to family and visitors and I don't think there has been a time when I have visited when I have not been greeted by at least one member of staff and that could be anyone from the management team to the cleaning/maintenance staff. Family and friends are actively invited into the home to attend activities and events and the newly refurbished home has really enhanced the overall warmth and friendliness of the home.

My father has lived at Bassett House since 2021, and the quality of care he has received has been consistently high. He enjoys the food and all the staff are excellent, I cannot fault them. I am kept up to date with any changes in his health and I take comfor from kniwing he is in good hands .

I've always found Bassett House to be an efficient, well-run care home. The management and care staff are lovely and engaging. Food is good and nothing seems to be too much for the staff. My friend is in a good, comfortable place and is happy with his lot.

Bassett House has looked after Mum very well. The staff always make sure she is nicely dressed and her needs are catered for. They all know her by name and make sure she is included in activities. It has just been updated so provides a homely environment for the residents.

My mum was only at Bassett House for 5/6 weeks until she passed this week but the care and compassion she received was second to none from all members of staff. I did too. I cannot thank everyone enough. I couldn't have wished for a better home for her to be in and take her last breath. Nothing was ever too much trouble. It was just a shame her stay was so short.

My heartfelt thanks to all the staff.

The management and all the staff have been very professional and kind. The standard of care has been outstanding which gave me the confidence knowing the resident was being cared for at all times. The whole care home was immaculately clean. The activities for the residents are very good and there is something for everyone, the staff who organise the activities take the time to find out the residents interests and will find a activitiy they might like.

My mother was only in Bassett House Care Home for a couple of days in October last year but she was received with kindness and consideration. I felt that there was a genuine feeling of warmth towards her and the family. Thank you.

Her room was kept in a clean and comfortable manner and nothing was too much trouble.

Lovely to meet them when I go over to see a patient. Excellent.

I would thoroughly recommend this care home.

Her stay was relatively short but she was treated with care and dignity in her last days. I cannot fault the care she was given. Thank you.

Outstanding standard of care and kindness.

Thank you so much for all you did for her.

Mum went for respite here for three weeks. The service to get Mum into Bassett House was quick and efficient. Nurse staff were excellent, but some carers would wander off and leave Mum in the bathroom for excessive periods, which resulted in her sorting herself out, which initially was not appropriate. Also, one member of night staff (female) was tough and did not respond to requests for a blanket, as Mum was cold. Generally however, the vast majority of staff were really kind and compassionate. The activities were good and engendered a 'we're all in this together' environment.