Care Home Owned by A M S Care Ltd in Wiltshire

towards him. They were very supportive of me too and I was content that my husband was receiving excellent all round care.
My heartfelt thanks to all the staff.

something for everyone, the staff who organise the activities take the time to find out the residents interests and will find a activitiy they might like.

all excellent people, no problems whatsoever.
Lovely to meet them when I go over to see a patient. Excellent.

he loved music, so every day, after breakfast, they would play old songs for him in the dining room. Staff would always have a chat with him and encourage him to join in with the events going on. They also helped myself and my family understand how to deal with dementia and some of the issues that he had. The home was always clean, warm and welcoming, and we were kept informed of changes and plans for the future.
I would thoroughly recommend this care home.

you.

singing, fireworks, etc. Also, the staff made her feel wanted.
Thank you so much for all you did for her.

Also, one member of night staff (female) was tough and did not respond to requests for a blanket, as Mum was cold. Generally however, the vast majority of staff were really kind and compassionate. The activities were good and engendered a 'we're all in this together' environment.

They have been of great comfort to me and my sister. They are all amazing.

were always made to feel welcome when we visited the care home by all the staff.

and cared for like a family member. She has bad days with age-related dementia yet even then staff keep her spirits high. The staff are like family to her and honestly they are like family to me too, they go much further to check you are ok with the adjustment to a care home for your loved ones. I’ve never seen a place so clean and at times had a nosey at the food trolleys and wow. The stigma of nursing homes needs to change, this place is brilliant, I just hope if I make it that far that I will be cared for with as much dignity.

are amazing, friendly, welcoming and totally unflappable. Prior to the Covid restrictions the whole family were able to visit him at any time and always felt welcome. Since the "new normal" video calls have been set up and during the brief reprieve at the end of the summer, a special visiting pod was built by the very talented caretakers.
We, as a family, are very fortunate that Dad has his own mobile phone and we can converse with him at any time; that said the communication from the home is very good.
I can highly recommend Bassett House.

appreciate is I receive a weekly update on my brother's health, as the way it is at the moment with the restrictions of the Covid virus we have not been able to visit our brother. When my brother's health allows it the care staff give him the support he needs to talk to one of our family on the telephone. It is a great relief to know our brother is being cared for at Bassett House.

of the home could not have been more caring and gentle with her then, and have been ever since. Nothing seems to be too much trouble for them. My MS-disabled and dementia afflicted wife can be scared of hoists and personal care - the home has put in place a regime where at least two help her and reduce stress and anxiety. During Covid, it has not been possible to visit my wife, but the care home staff have set up video meetings between my wife and the family to enable us to see each other and talk. All in all, I fell that my wife is at ease in Bassett House, and I feel she will be well cared for in the future in event of something unpleasant happening to me, whether minor, major or mortal.

be transferred from another care home.
In spite of these unprecedented times, all are working tirelessly to look after her, keeping me informed and in touch, especially as I am unable to visit due to lockdown. It’s a real comfort knowing she is in such a wonderful caring environment.