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Bassett House Care Home

Cloatley Crescent, Off Station Road, Wootton Bassett, Swindon, Wiltshire SN4 7FJ
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Bassett House Care Home, Swindon
Bassett House Care Home, Swindon
Bassett House Care Home, Swindon

Bassett House is a new luxury Care Home providing accommodation for frail older people together with a specialist unit to care for older people with dementia type illnesses. The home is able to care for sixty three clients in comfortable surroundings. Bassett House is situated on the outskirts of Wootton Bassett, set in landscapes grounds.

This newly built home offers all the advantages of a purpose built building with modern facilities....  

Care Provided by Bassett House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

please call for information

Contact Bassett House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Jacqueline Moss(Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (63)
  • Single Rooms with ensuite Wet Room (63)

Visiting

  • They have an open door policy- all visitors are welcome

Parking

  • Parking onsite

Bassett House Care Home Reviews (50)

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9.7

Bassett House Care Home has a Review Score of 9.7 (9.672) out of 10, based on 12 reviews in the last 2 years. Over all time Bassett House Care Home has 50 reviews.

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Review from Jose B (Next of Kin) published on 26 June 2026 Submitted via Website
Overall Experience
My 96 year old Mother in Law stayed in respite residential care in Bassett Care Home for 6 weeks. The care that she received there was second to none. From the carers, the managers, the nurses, entertainment staff and everyone else that works in the home they are all excellent. Nothing was too much trouble. She was treated with the utmost care by all staff. Her dignity and her wish for independence were treated with the greatest respect. She entered the home with lots of health issues and thanks to the nursing she received, she was able to leave feeling really healthy and return home.
The care home itself is modern, recently refurbished and immaculate. The home cooked food is excellent with plenty of choice. Visitors are made to feel very welcome. Coffee, tea, cakes and biscuits are always on hand for visitors too.

I highly recommend this care home to anyone looking for care for their loved ones.

Reply from Jacqueline Moss, Home Director at Bassett House Care Home
Thank you so much for your wonderful review and for sharing your experience of Bassett House.

We are delighted to hear that your mother-in-law's respite stay was such a positive one and that she received the high standard of care and support we strive to provide. It is especially rewarding to know...  

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Review from Teresa D (Daughter of Resident) published on 26 June 2026 Submitted via Website
Overall Experience
My mother has had 6 weeks respite care here. Despite worrying about going into a home she has enjoyed her time and has nothing but praise.
The staff are without exception caring and helpful and I thank all of them.
The facilities are excellent, cleanliness is good and the food varied and enjoyable.
Admin team are professional and very kind.

Thank you

Reply from Jacqueline Moss, Home Director at Bassett House Care Home
Thank you so much for your lovely review and for trusting Bassett House with your mother's respite care.

We understand that choosing respite care can be a difficult decision, particularly when previous experiences elsewhere have not always met expectations. It is therefore especially rewarding to...  

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Review from Na H (Daughter of Resident) published on 1 June 2026 Submitted via Website
Overall Experience
The home is modern, bright, clean and welcoming. Safeguards are in place such as keypads to keep residents safe, mum has a side guarded bed with pressure mattress to prevent bed sores and personal care is given by more than one staff member to prevent accidents. I am warmly welcomed when entering and the staff have treated mum with dignity and respect. Mums room is spotlessly clean.
They keep a close eye on her health and prompt action has been taken when mum has been unwell. Her meals are tailored to her needs and the staff feed her with kindness. Visitors are always asked if we would like a drink when the trolley comes round and we are able to help ourselves to a drink in the kitchen at any time.
Despite being bedridden and having advanced dementia, the activity staff spend time with her regularly. Communication has been fantastic, there is always someone available to speak to regarding mums care and I am able to visit mum at any time.

Highly recommend Bassett House!

Reply from Jacqueline Moss, Home Director at Bassett House Care Home
Thank you so much for your wonderful review and recommendation of Bassett House. We are delighted to hear that you find the Home modern, bright, clean, and welcoming, and that you feel reassured by the care and safety measures in place for your mum.

It means a great deal to know that your mum is...  

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Review from Alison C (Daughter of Resident) published on 1 June 2026 Submitted via Website
Overall Experience

My mother has been been at Bassett House since 2022 and as a family we are very happy with the care she has had and continues to receive. When she first arrived at Bassett House we had specific needs and having reviewed a number of care homes the manager at BH was the only one willing to go out of their way to accommodate my mother and, at the time, also my father. My mothers care needs have changed over time and her care has been adapted to anticipate and meet her needs as her condition has developed. The home is extremely welcoming to family and visitors and I don't think there has been a time when I have visited when I have not been greeted by at least one member of staff and that could be anyone from the management team to the cleaning/maintenance staff. Family and friends are actively invited into the home to attend activities and events and the newly refurbished home has really enhanced the overall warmth and friendliness of the home.

Reply from Jacqueline Moss, Home Director at Bassett House Care Home
Thank you so much for your wonderful review and for sharing your family's experience of Bassett House.

We are delighted to hear that your mother has received the care and support she needs since joining us in 2022. It is especially meaningful to know that, from the beginning, our team worked with...  

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Review from Joanna M (Daughter of Resident) published on 1 June 2026 Submitted via Website
Overall Experience

My father has lived at Bassett House since 2021, and the quality of care he has received has been consistently high. He enjoys the food and all the staff are excellent, I cannot fault them. I am kept up to date with any changes in his health and I take comfor from kniwing he is in good hands .

Reply from Jacqueline Moss, Home Director at Bassett House Care Home
Thank you so much for your kind review and for placing your trust in Bassett House since 2021. We are delighted to hear that your father continues to receive a consistently high standard of care and support from our team.

It is wonderful to know that he enjoys the food and that our staff have made...  

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Review from William M (Friend of Resident) published on 25 May 2026 Submitted via Website
Overall Experience

I've always found Bassett House to be an efficient, well-run care home. The management and care staff are lovely and engaging. Food is good and nothing seems to be too much for the staff. My friend is in a good, comfortable place and is happy with his lot.

Reply from Jackie Moss, Home Director at Bassett House Care Home
Thank you so much for your kind review and lovely comments about Bassett House. We are delighted to hear that you feel the home is well run and that your friend is happy, comfortable, and well cared for.

It means a great deal to know that our management and care teams have made such a positive...  

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Review from A G (Daughter of Resident) published on 19 May 2026 Submitted via Website
Overall Experience

Bassett House has looked after Mum very well. The staff always make sure she is nicely dressed and her needs are catered for. They all know her by name and make sure she is included in activities. It has just been updated so provides a homely environment for the residents.

Reply from Jacqueline Moss, Home Director at Bassett House Care Home
Thank you so much for your lovely review and kind words about Bassett House. We are delighted to hear that your mum is happy and receiving such good care and support from our team.

It means a great deal to know that our staff care for your mum with dignity, compassion, and kindness, ensuring she...  

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Review from Rae C (Daughter of Resident) published on 3 December 2025 Submitted via Postal Card
Overall Experience

My mum was only at Bassett House for 5/6 weeks until she passed this week but the care and compassion she received was second to none from all members of staff. I did too. I cannot thank everyone enough. I couldn't have wished for a better home for her to be in and take her last breath. Nothing was ever too much trouble. It was just a shame her stay was so short.

Reply from Jacqueline Moss, Home Director at Bassett House Care Home
Thank you for your kind and heartfelt words. We are so sorry for your loss and send our sincere condolences to you and your family.

We feel truly honoured to have cared for your mum during her time at Bassett House. It means so much to hear that she, and you, were supported with compassion and...  

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Review from Hester H (Wife of Resident) published on 22 October 2025 Submitted via Website
Overall Experience
Bassett House provides a very welcoming and comfortable environment where residents enjoy pleasant surroundings, good food and kind and thoughtful care from all the staff.
My husband recently spent a few weeks in Crawford Unit for respite care. The staff showed great patience, kindness and understanding towards him. They were very supportive of me too and I was content that my husband was receiving excellent all round care.

My heartfelt thanks to all the staff.

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Review from L B (Friend of Resident) published on 25 June 2025 Submitted via Postal Card
Overall Experience

The management and all the staff have been very professional and kind. The standard of care has been outstanding which gave me the confidence knowing the resident was being cared for at all times. The whole care home was immaculately clean. The activities for the residents are very good and there is something for everyone, the staff who organise the activities take the time to find out the residents interests and will find a activitiy they might like.

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Review from Michelle H (Daughter of Resident) published on 3 April 2025 Submitted via Postal Card
Overall Experience

My mother was only in Bassett House Care Home for a couple of days in October last year but she was received with kindness and consideration. I felt that there was a genuine feeling of warmth towards her and the family. Thank you.

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Review from Ann G (Daughter of Resident) published on 5 February 2025 Submitted via Website
Overall Experience
My mother received excellent care at Bassett House Care Home, we couldn't have asked for more. The carers were friendly and took care of Mum's needs very well.

Her room was kept in a clean and comfortable manner and nothing was too much trouble.

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Review from Christine D (Friend of Resident) published on 6 May 2024 Submitted via Postal Card
Overall Experience
I have no complaints, it's a really lovely place. The staff are very polite, the home is spotless. The nurses, carers and everyone that works in the home is really wonderful. I have been in the home at least once or twice a week, I've never met such lovely people at "Bassett House Care Home". They are all excellent people, no problems whatsoever.

Lovely to meet them when I go over to see a patient. Excellent.

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Review from Julia C (Niece of Resident) published on 29 April 2024 Submitted via Website
Overall Experience
My uncle lived in Bassett House Care Home from September 2022 to March 2024. The care, kindness and respectfulness of the staff were exemplary. Everyone was so friendly to him and to the whole family. There were lots of different activities, and the staff tailored them to my uncle’s needs. For example, he loved music, so every day, after breakfast, they would play old songs for him in the dining room. Staff would always have a chat with him and encourage him to join in with the events going on. They also helped myself and my family understand how to deal with dementia and some of the issues that he had. The home was always clean, warm and welcoming, and we were kept informed of changes and plans for the future.

I would thoroughly recommend this care home.

Reply from Jackie Moss, Manager at Bassett House Care Home

Thank you for such a kind review. It was our pleasure to support your uncle and we thank you for entrusting us with his care. He was a lovely man and is missed by the team as are all of you. Thank you for taking the time to make these comments.

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Review from Leanda B (Daughter of Resident) published on 10 April 2024 Submitted via Postal Card
Overall Experience
The service provided is good, any questions raised are answered promptly and with care. The staff are friendly and welcoming.
On the minus side, more interaction with residents and more activities would be welcomed.

The home is undergoing a refit and I think this will greatly benefit residents.

Reply from Jackie Moss, Manager at Bassett House Care Home

Thank you for taking the time to review Bassett House. I am glad to hear that you find the service responsive and I appreciate your kind comments about the staff. I would be interested to hear of any concerns you may have so that we can address these and improve. Please feel free to come and see me when you have time.

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Review from E J (Daughter of Resident) published on 25 December 2023 Submitted via Postal Card
Overall Experience
My mum was accepted at very short notice. On arrival, she was welcomed by the manager and senior nurse. From the onset, we were listened to and supported in every way.

Her stay was relatively short but she was treated with care and dignity in her last days. I cannot fault the care she was given. Thank you.

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Review from Mary B (Wife of Resident) published on 18 December 2023 Submitted via Postal Card
Overall Experience

Outstanding standard of care and kindness.

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Review from Rosalin W (Sister-in-law of Resident) published on 13 December 2023 Submitted via Postal Card
Overall Experience
When my sister-in-law went into Bassett House, she was very poorly, not moving about much.
After being at Bassett House, there was a marked improvement. She was much more alert and able to feed herself.
The staff took time to speak to her and keep her clean and tidy.
She enjoyed the entertainment, singing, fireworks, etc. Also, the staff made her feel wanted.

Thank you so much for all you did for her.

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Review from Elaine S (Daughter of Resident) published on 12 December 2023 Submitted via Postal Card
Overall Experience

Mum went for respite here for three weeks. The service to get Mum into Bassett House was quick and efficient. Nurse staff were excellent, but some carers would wander off and leave Mum in the bathroom for excessive periods, which resulted in her sorting herself out, which initially was not appropriate. Also, one member of night staff (female) was tough and did not respond to requests for a blanket, as Mum was cold. Generally however, the vast majority of staff were really kind and compassionate. The activities were good and engendered a 'we're all in this together' environment.

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Review from Carolyn L (Daughter of Resident) published on 7 December 2023 Submitted via Postal Card
Overall Experience

My mum has been at Bassett House Care Home for nearly three years and from day one, she had the best loving care at all times and treated with dignity. The last six months have been very difficult due to end of life. Mum passed away November 2nd 2023 and the nurse on duty held her hand until the end. They have been of great comfort to me and my sister. They are all amazing.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 October 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Bassett House Care Home.

Upcoming Events

There are no upcoming events for Bassett House Care Home.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Bassett House Care Home.

Accreditations

There are no accreditations posted yet for Bassett House Care Home.

Meet the Team (0)

There are no Team Members posted yet.

Frequently Asked Questions about Bassett House Care Home

What types of Care is Bassett House Care Home registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment, Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Bassett House Care Home have?

There are 63 Single Rooms.

What are the Facilities & Services at Bassett House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Bassett House Care Home to the centre of Swindon?

5.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bassett House Care Home to verify any information. View our terms and conditions. Bassett House Care Home has an Enhanced Service -more info.